Cub Cadet
Reviews and Complaints

I bought a new cub 42" xt1 in 2015 and have no problems with the unit. I do have a GREAT problem with the VERY LOUD muffler that wakes the whole neighborhood up at 9:am of saturday morning. Do you make or know where I can buy a quiet muffler for my cub. I Talked to a lot of cub cadet owners and they all have the same complaint as i Do, could you please get back to me on this problem. Jim May 614 Saturn Drive Uniontown Ohio 44685 c330-807-3286 Thanks!

I bought a cub cadet ultima zt1 50"mower on 5/19/2020 and it was bought and delivered by home depot. After setting it up I attempted to set the cut length and it does not rotate as it should which is 1"-4"and it only moves from 2 3/4" to 3 3/4". Called home depot and they could only offer me to have it picked up and another delivered only problem is the mower has gas in it and they won't take it. They said I could bring it in to the home depot store but I don't have the means to transport it, so home depot has abandoned me on this 3000.00 dollar purchase! To have a cub cadet service center repair it I would have to pay 75.00 for them to pick it up and fix it. This is my first cub cadet product purchase and I am not a happy customer! What can you do about making me a satisfied customer?

I am very disappointed in the cub cadet lawnmower that I purchased for my husband. The mower is not even 1 year old and has less than 10 hours on it. We have already replaced the carburetor once costing us $100 and now we are having to replace it a second time. No one in my area is willing to work on this mower because of the problems they have with this brand. We have contacted your company about this but of course this is not under the warranty that I purchased. We have not paid off this mower and will have to now purchase a new lawn mower.

my dad has a zero turn cub cadet. The belt keeps coming off. He can barely see and can't get down on floor. So leaves mom & I to deal with it. We struggle putting it on cuz well we are not mechanics. But we eventally get it back on which throws off again and again. He has had it serviced but when got it back & mowed well guess what belt comes off again. He says he will never buy a cub cadet again. I see many a complaints about the belt problem. Why are these not being recalled?

During my search for parts for a 2016 Challenger 700 I found that the Illustrated parts breakdowns for the unit on your website were incorrect ie; picture of nuts and bushings in drawings, click on the items to purchase came up as screws and washers instead. Spent over an hour speaking to three different individuals some were clueless, most were rude and no one could figure out how to help. I eventually gave up, left your employees alone and found out another manufacturer had the drawings, correct parts and the purchase items matched the drawings. Your technical support people are ignorant about your product (at least all three of them I spoke with), rude, evasive, and just plain mean when someone calls for help. It's likely an environment created by your management and your corporate structure so it's probably not their fault. They're hands are probably tied with lack of information and accountability. It's also something corporate could work on if they cared about Cub Cadets reputation.
I've said my piece, probably won't inspire any action, but had to be said. Good luck.
Rick Schmitz

I'm going on my 3rd year of having my XT3 GSX Tractor and have had nothing but problems with the snow packing in the positioning release arm on the plow, "That shuold have a Cover to protect it and make it usable !

Also, the "Release Cable" for the plow positioning arm on the back of the plow get's tied to the Positioning Arm that allows the operator to re-position the plow blade from the operators seat sits Right Across" from the Engine Exhaust and the cable housing melts which makes the cable free of it's housing and unusable to re-position the plow blade !

Most definitely a design flaw, I've had the cable changed twice, the last time on my money because the warranty expired. But the Dealer never mentioned trying to find a way to re-position the cable so the exhaust doesn't melt the plastic housing.

There needs to be an engineering design change or fix for this problem, other wise I cannot change the plow position without getting off of the tractor ! A chore for this elderly Disabled Veteran !

Gary Johnson
W5236 Tippecanoe Trl.
Elkhorn, WI. 53121

[protected]@gmail.com

I like my Cub Cadet Zero Turn, except the rigid frame on uneven ground. I am currently exploring making the front axel pivot.
The rigid frame is very dangerous and can cause the operator to loose control of the mower on uneven land. I don't understand why build a good piece of equipment and not do a pivotal front axel.
I have operated a Dairy Farm for 46 years and all types of equipment for over 60 years.
Without experience operating equipment the ordinary person would be subject to injury. As I have had my mower to loose traction and take off on it's own out of control several times. Luckily I have had a good landing spot.
If you have any ideas on how to convert my mower to a pivot front axel please share with me.

I purchase my Cub in July 2012 and within the first two years had to replace hub bearings. Worked good until Aug 2016 with 115 hours the clutch and hub bearings were bad again. It was covered by unknown, Cub says they did not cover it and my dealer said warranty covered it. I asked at that time if it is normal for the clutch to go out at 115 hours. The owner informed me that he usually don't see clutch problems till around 400-500 hour range. I ask when I got it back if will have another issue with clutch and was told no ! The repair was done in Sept 2016. Here we are in Aug 26, 2019 at 236.1 hours (121 hr) since repair and clutch out again.

My dealer says he can't help me but this is not normal! I called the Cub Service tech line and got some young gentleman and he blamed it on my maintenance, not even seeing the mower. I ask him to sell me over the phone to buy another one. His response to me was we are the #1 selling brand out there and that was it! Wow! What a selling scheme. I ask him also if it was normal for the clutch to go out at such hours and he also stated NO!

He told me can't help because out of warranty! I ask why because they have never fixed the problem yet? He then continued to blame my maintenance. My unit is super clean as my dealer has commented and the techs even commented they liked working on my because so clean. They did make my decision on a new mower purchase very easy to eliminate Cub Cadet! Horrible purchase with no SERVICE! Don't waste your money!

The following is LESS of a complaint and MORE of constructive suggestion(s) - input.

1. Cadet's web site has a chat button on the bottom R. I tried using it last Fri. around 3:30 PM CT, again on Sat. & Sun. then again after 9 AM CT today. NADA never worked!
The web people / Cadet NEED to add times it is available or make it invisible when OFF.

2. The store we bought the mower at made clear the 'break in' oil (& filter) should be changed after 3, no more than 5, hours. BUT neither Cub Cadet's web site, the mower's manual, NOR Kholer's manual say ANYTHING other than change at 25 hours! WORSE still (if that's possible) Cadet's customer service knew NOTHING about it! ONLY the technician (tech line) knew - confirmed the original oil & filter should be changed within the first 5 hours of operation! Even if the Cadet & Kholer manuals are not reprinted (updated) an insert can be added-glued in!

For such an important thing (getting acid rich oil OUT), get with it everyone.

Purchased a new fuel injected riding mower an I questioned about fuel injectors ones I was was told never any problems an what a lie that was. Having nothing but problems with mine. Warranty work I have to bag to get it fixed. Bin driving it like that using more then twice the amount of fuel . When they fix it they use it to cut there own lawn bringing it back a completely mess. That is not how a customer should be treated. Right now if I won't get a rebate on something then I will have to say cub cadet is a poor service company an brand.

I only have 618 miles on my new cub cadet I bought last year. The utv unexpectedly stopped running. I took it to the dealer I bought it from Farm and Home in Medford and they informed me that the crank shaft is bad and the engine needs to be replaced at a cost of $5, 500.00. I'm very upset that Cub Cadet wouldn't stand behind their product and stuck me with the bill. I've been a 25 plus year cub cadet owner. But trust me this will be the last product I ever buy from them. Rest assured I will go online and tell everyone about Cub Cadet and their resistance to stand behind their products!

My cub Cadet Mower is in the shop at Wellington Implament in Medina Ohio 1-330-725-4951 or 2.
I purchased this mower in November of 2017. It is not yet 2 years old. I have had other issues since the purchase of this mower which makes this insitend even more troublesome. ( Dead Battery that would not recharge)
I was told the oil cap was loose and oil was distributed over the engine resulting in needing a new engine. Again this mower is not yet 2 years old. This dealership said my mower is not under warranty.
They did not have an amount to quoate me but would get back to me.
I purchased this mower on a recommendation from a friend who had excellent results from their mower. Unfortunatly I cannot say the same.
If the cost for repair is more than a new mower, I will have to consider all the troubles with this ( not yet 2 years old) mower. If a new purshase needs to be made, it will not be a Cub Cadet product.
Not a happy owner of a Cub Cadet,
Joe Herrle

I just bought the tractor in May 2019. The tractor is a very nice unit. Not as high quality as my old model 2130 (not manufactured by MTD), but it is good quality tractor. I purchased the "Fast Attach" model bagger for the tractor. I am very disappointed with the overall quality of this bagger. Talk about "cheap"! I don't think it could be made any cheaper. The mounting frames around the top of the bags are made of plastic. The handles on the bottom of the bags use to assist in emptying the bags are so small it is difficult the put your hand in if wearing a glove. The quality of the bagger for my old 2130 puts this bagger to shame. Unbelievable that Cub Cadet would design a nd produce a quality tractor and offer this poor excuse of a bagger. Cub Cadet should be ashamed to put their name on this product. I made a big mistake in trusting Cub Cadet to apply their normally high standard of quality to this bagger. Unfortunately, there are no other baggers available for my tractor. My old bagger I could install or remove in 3 minutes. To install or remove this monstrosity will must likely take 10 to 15 minutes. I know I will always be sorry I purchased this bagger. BUYER BEWARE!

No real problems with the mower the first season. The next year, while turning left, the steering would stick in the turned position. I've pulled it all apart and found that the hydro-link for the left side tranny was bent and the metal was splintering. There were no bushings for the sliding design and basically...the parts ate each other. Now I find out that this part is not available from four different dealers. What would cause a company to do such a thing as discontinue a vital part of the steering and transmission connection. Basically ruining a very potentially reliable mower. Give me my parts and I'll be a Cadet fan forever. Don't and I will be done with Cadet for good.

Purchased a cub cadet 750 challenger eps...Because of it not having a back window with it, it pulls mud and slop into the cab all over riders and the front windshield...We bought this to avoid getting covered with mud on the 4 wheelers... The back window costs $350!
I cant afford that after having the new payment now...I would rather have had the rear window over the winch even...

I purchased a Cub Cadet from TSC in the summer. I kept it stored in my garage and it would not start the following spring. TSC would not help with anything, I contacted Cub Cadet and they did not help even though my mower was less than a year old. I had to contact a service man myself and was charged for extra service work before they would pick it up. I used it one more summer and I moved last month and it would not start again! So I know I will have to pay a service man to come pick it up again before I can mow in the spring. I owned a Craftsman for 16 years and never had problems. This Cub Cadet mower is a major disappointment and the service department is no help at all!

my xt2 is less than a year old and has failed to start. it has been in the shop from july 24th 2018 to present waiting on parts. mean while I am still making payments on a barely used product 25 hours on meter.
I would like to return this product for a refund.
I am not happy at all with this products reliability.
the product is at Jerries outdoor equipment smithville mo. I purchased this product from halferty`s equipment in smithville mo. (out of business now)
model 14b7a3ca010 gx54 fab, dom 09/20/2016, s/n1l146h20214.

I bought this tiller from Tractor Supply in April of 2017. After getting it home, I noticed that one of the tires wouldn't stay inflated. I returned the tire to Tractor Supply and was given a replacement from a returned tiller. I used the tiller to turn over my garden. The total run time for my work was around an hour. I had used gasoline treated with "StaBil" (as I do in all of my other machines) so I left what fuel was left in the tiller and put it in the shed. This spring, I couldn't get the tiller to even try to run. I was advised by customer service at Cub Cadet to only use "TruFuel" and not to use gas station gasoline in the machine. I was told that the carb was probably all gunked up (after 1 hour of use and storage) and I should take it to an authorized repair shop. They confirmed that that the carb needed an overhaul and I was charged $100 for that service (fuel issues are not covered by warranty — reasonable.). This was done on May 30th. I filled the tank with TruFuel and tilled my garden. I took my tiller out a couple weeks ago, and AGAIN it wouldn't start. I took it back to the authorized repair facility where it is now, and I was told it probably need another carb overhaul even though they just did one 2 1/2 months ago. The told me that gas starts to deteriorate after 30 days. I have never had "gasoline issues" with any other of my machines. I have never had to "baby" a machine like this tiller and its carbeurator. If I could return this tiller (after only 2 hours use!) I would. I'm starting to think I wasted my money on a product that I had hoped I could trust. Really Cub Cadet? Also, the tires still don't retain their pressure, and the valve to reinflate is unstable. I have also spoken with Tractor Supply, and only received a lecture on how I should take care of my engines in my power equipment. I currently own John Deere, TroyBilt, Stihl and Echo power equipment. I have never had any fuel issues with any of these other machines. This tiller is my first Cub Cadet product. I feel like I just wasted $600.