Cuisinart
Reviews and Complaints

Only used this product around half a dozen times, today the "waffle ready" light and alarm failed to come on while cooking a waffle and it burned one side of the waffle so badly it filled the house with smoke. I tried it again and just removed the waffle after five minutes to see if the alarm had just failed, the waffle was raw on one side and burnt badly on the other. I see that there is a recall on one version of this product but it doesn't list my model number.

The plastic knob for the 'toast' setting broke internally, and will no longer turn the dial. I emailed the Cuisinart customer service site to ask how to get a replacement part. They said I'd have to buy a whole new toaster oven! List price, $199.00.
I told them that I would, indeed, buy a new toaster oven, and it certainly was NOT going to be Cuisinart.

Worked wonderfully until yesterday. Tried to find a fuse button but to no avail! Want this one replaced. Bought on 11/30/2018 and shipped on 12/1/2018.
It just stopped making hot water and nolights will come on. And yes I checked my GFI outlet with other appliances. Even tried to the coffee maker in other outlets, and nothing, stilldead as a door nail.

The grinder broke into pieces. The plastic piece holding the mechanism for the pepper broke in the middle of me grinding pepper resulting in the grinder part and plastic pieces to fall into my food along with a hundred peppercorns that I had to hand pick out of my dish - that was not fun...I've emailed Cuisinart customers service, but I have t heard back yet (it's been 4 days so far)

I purchased my coffee maker in May, 2016. After only a few months it stopped working. In August of 2016 and I had to submit a request and received a new one in October of that same year. Now, less than 3 years old, it too has stopped working. Jada, the service representative I spoke with, told me the replacement maker did not fall under a standard 3 year warranty and they will not cover it. That's a bit disconcerting since the warranty states they will be free of defects from the original date of purchase which should be the date Cuisinart actually sent me a new coffee maker. The customer service representative then had the audacity to offer me 25% off to purchase again. This is my third Cuisinart and they don't stand behind their products so why would I ever purchase another!

I have been in contact by phone and email for a month and get no results.
I was going to brighten the pan with a mix of white vinegar. NOT using high.
Everytime I phone it is the same thing, exceptionally busy and no call back.
With this kind of lack of concern I should have saved a lot of money over the years and bought a different brand.
It states a lifetime warranty which does not seem to mean anything.

I do not know what else to do to get this pan replaced.
I have registered 14 other Cuisinart product bout from Amazon alone.

Vicki Lea Fey

I was surprised to see, in the bottom of the blade unit, where the unit sits onto the machine, there is a hole (for secure attachment of the blade unit) where food/grime accumulates and does not get clean during the washing process.
I have 2 machines. Both units have the same issue. The hole must be cleaned using toothpick with cleansing powder.
Design of machine blade [portion of unit] is flawed or cleaning tool must be designed and enclosed with machine. Bacteria accumulation is obvious and will be transmitted from food to next food processed.
Please see photos. The one with whitest photos is after cleaning.Last photo is of the 2 blade units.
This is pretty creepy and disgusting when considering making baby food with this product, but even daily meals is not appetizing.
Can such a cleaning tool be designed and fabricated soon? Is one available?

I have sent a complaint on a defective product to the customer service department (customerservice@cuisinart.com). Their recorded phone interecept message states that all calls will be answered within 24 hours. My first email was ten days ago. I sent a follow-up email five days ago. They have never even had the courtesy to answer. I am at my wits end and I'm unsure of how to proceed. Terrible customer service. The problem is that the sauce pan is warped and will not sit securely on the range top. When touched it rocks, which means that the bottom isn't flat. Unfortunately that effects cooking, distributing heat unevenly in the pan. My wife is a chef-quality cook, and the pan has not been abused in any way. Cuisinart needs to replace it. Michael Robinson, [protected]@digis.net, [protected] Incidentally, I just called them and they told me that responses on cookware typically take 10-15 days, so my question is answered. Cuisinart should make commitments they can't keep.

Hello
I recently purchased and began using your fryer. It does a good job and is a good size. You have to know that you are opening yourselves up for legal action with the design. Please kindly consider my recommendations for design change:

GRABBING THE LID:
- the design is dangerous in that it is easy to mistake the lip for draining the oil as the lift for the lid. Of course, you find out immediately that it is not, and that it is very very hot (burn injury #1). This lip should be labeled as HOT. Whereas the actual lift for the lid should be labeled as LIFT.

THE LID
- the hinge is a faulty design, and half of the time when I simply try to raise the lid, it becomes unhinged, causing me to fumble to secure it while dangerously hot steam and oil are taking the opportunty to burn my fingers & hand (burn injury #2).
Since you are recommending that the lid be used, I suggest you design so that the lid slide off to one side with a removable end cap, rather than have the possibility of becoming unhinged.

CLEANING
- it is almost impossible to clean the underside of the lid with all of the reinforcing nooks & crannies. If this structure is needed to reinforce a flimsly lid, then this supporting framework should be covered to make the underside smooth. Would make it so much easier to clean, so that customers could enjoy a sanitary experience the next time.

I ask for your reply to some needed changes & my suggestions. Seriously trying to keep customers from being burned since it is so easy.
Appreciate it.

MR. JOSEPH HORN
37 BLACK OAK DR
LANCASTER PA 17602

I received a cuisinart pan for Christmas. I am trying to find out whether my photos for the warranty were received. Your phone line is impossible to get through to. I sent an email, no reply. That was about 5 days ago.
I am trying the Gethuman, but have been waiting 20 min. I was told that it would be 6 min.

Joanne McColgan. [protected]@gmail.com

Very nice product except the thermal carafe does not pour properly. When you get down to the last two cups, you have to angle the carafe so much that coffee spills out beyond the cup and on to the countertop. This also applies to filling the unit with new water. Not only is a high angle required to empty most of the water, the top lid prevents the carafe from finishing the pour.I am assuming that they have a replacement being that no one would be satisfied with this terrible design.

Absolute JUNK!
I run a teaching kitchen and my clients are constantly asking my opinion on which products to purchase. I will NEVER steer them in Cuisinarts direction again. I and my thousands of clients used two of these things for about a year before they both failed. Called them to see if they would stand behind their product and I was told I would have to pay to replace the parts. Absolutely NOT! I will junk them both and purchase from a brand that cares about their reputation and builds a long lasting product before I will spend one more penny on these unreliable pieces of junk. Would never recommend this brand to my clients again. Your loss, Cuisinart...

I have had to order the same part 3 times! Each time they send me the incorrect part. I have spoken to the representatives and they are so non chalont about me getting the incorrect part. My machine won't work without it. It's been over a month and a half. The supervisors are rude and unhelpful. Very disappointing. Cuisinart used to be a great company. Sad

I bought this device last week, and it has never worked right. The window has several permanent red number images that never go away, so you can't see what actually is the heat in the oven.

When I try to toast bread, the only setting it will use is 4 stars so the toast always burns.

Should I just throw out this lousy device and get my old toaster oven that had an electrical crash fixed? Fortunately I still have that.

How could a respectable company years ago have so crashed? Lousy management?

purchased replacement work bowl for my 14 cup food processor. part#DLC-005AGTXT1. Received a new style 4 tab work bowl forDLC-7FPC Tritan bowl. Which fits my food processor, but the cover is 2 tab origin.l I gave them the model number of my processor DFP-14TX. They should have informed me I would need a new work bowl cover and sleeve and pusher as my old would not work or fit. A new 4 piece bowl cover kit sells for $140 on independent vendor site. I can buy a brand new 14 cup Cuisinart food processor for $158 on Amazon.

I purchased a Cuisinart Electric Ptessure Cooker for my daughter less than a year ago from Kohls. It seeps hot air around the seal. Thus I followed the directions and ordered a new rubber seal for it. This does not solve the problem. I'm getting burnt chicken and everything else over cooked. I purposely went with the Cuisinart instead of the famous selling Instapot becuz I thought this would be better. I no longer have the box I bought it in thus I can't return it to the store. How can you help me. Gail Curran 1305 East 2 Nd Street, Merrill, WI. [protected]@yahoo.com

Package returned 6/7/2018
HAMM1025CA
order # [protected]

The door would not open: push button had broken inside.
I sent the microwave back as instructed and waited 8 weeks for the return only to find out it had not been repaired. Customer service could not tell me why and I could only escalate the call to a customer service supervisor who told me it was up to the warehouse to decide. I refused to send it back in again only to wait another 8 weeks with no repair.

Resolution:
I would like to have a new or refurbished unit sent to me. I will then return the old one

Received a waffle maker for Christmas. After about the second use, the plastic handle became loose (pressed down to spread waffle). There is NO way to re-tighten the handle. Today (after using less that gem times) the handle came off completely. This makes the appliance basically useless. I recommend to you do not buy this piece of crap for anything but display.

I am deeply disappointed with the quality for customer service I received on 4/20/2018. I initially called to inquire about returning a defective product (Juicer Model CJE-500BW Serial # 40423U). I initially bought the product as a wedding gift for a friend on 7/31/2017 at Tuesday Morning store; however, the wedding never happened, and the product was set aside unopened until today.

The product does not turn on after using various outlets within my house. I called Tuesday Morning, and the representative told me I could return it for store credit or send it back to Cuisinart for repair/ replacement. She told me from her personal experience with a similar issue that she received a shipping label and had no personal charges since the defect was from no fault of her own. I called customer service asking about how to return this product and inquiring about a shipping label. The first representative told me that because my product was expired/ out-of-date that I could not receive a shipping label. I explained that I bought my product on 7/31/2017, which is within the 1 year warranty. I mentioned that I have the receipt that I could email to her now to confirm. However, the representative continued to state the cost of return would be my responsibility, which I disagreed with since this is a NEW product, never been used. She then provided the address to send the product. I asked to speak with a supervisor about this information and obtaining a shipping label and was told from the representative that the supervisor would email it to me. After waiting about 3-4 hours and not receiving an email, I called back to check on the status so I could send it out today while the post office was still open. I spoke with the Floor Supervisor Jasmine about the issue and she repeated to me about my serial number being out-of-date as a reason a shipping label could not be sent. I explained to her that a consumer would not know this information and should not be at fault for a defective product. I am within 1 year of the warranty for this product (covering all defects). This is my first Cuisinart product, and I have been told be others (including my friends) of the high quality and great customer service people have received from this company. I asked to speak with another manager or supervisor besides Jasmine. She told me she was the ONLY person I could speak with, and there was no other person above her to speak with nor any other manager I speak with. As I was discussing with her that I have worked in sales and know that information to be incorrect, she hung the phone up on me.

I promptly called back in true frustration that the floor supervisor Jasmine had hung up on me, which I think this act was completely rude and uncalled for. I spoke to the third representative of today who was courteous. I explained to him that I was rudely hung up upon by the manager Jasmine and asked if there were any other managers I could speak with. He told me that there were three managers currently working. I asked him if I could speak to one of the other managers besides Jasmine. Unfortunately, I ended up speaking with Jasmine again, even though I specifically asked not to speak with her. I told her that I found her actions to be rude and disrespectful. She should never hang up on a customer, especially if I have not performed any disrespectful actions towards her (such as curse or make any threats). She again told me she was the ONLY person I could talk to in order to discuss my complaint and issue with not receiving a shipping label. She told me that there needs to have a proof of purchase, which I told her I could email her right now if she was no trusting of my information. She again told me I would have to pay and place the receipt with the product. I then repeated to her I would like to speak to someone else since we do not have a good relationship from her hanging up on me and (I believe) lying to me that there was no one else I could speak with. She then provided the email address to voice my concerns.

As a first-time customer of Cuisinart, I am very saddened by the faulty product I purchased, the rude and disrespectful service I received from the floor supervisor, and the irrational reasoning why I cannot receive a shipping label for a brand new product that is defective.

I am a firm believer in buying quality products from a reputable company. I purchased the Cuisinart Griddler grill and panini press several years ago. Ive used it a few times and was pleased. However, I tried to use it yesterday and it will not heat up. Since its still like new, I was shocked. When I called your "customer service" the girl told me she could not repair or replace it. I spent quite a bit of money for a griddle that I can no longer use. SO very upset and disappointed in this product's longevity and lack of value. Even more disappointed in the lack of assistance or empathy on your phone line set up for service.
Darcy Parry
5144 Lauderdale Dr
Moraine Ohio
45439