Cuisinart
Reviews and Complaints

Same here! Bought a Can Opener and about a month later the arm broke! Replaced that and then the star gear stopped spinning! Stainless Steel? HA! What a joke! Its plastic with a very heavy weight on the bottom glued into a very thin SS cover! Yes-glued! I am good at fixing many different items and this Can Opener cannot even be taken apart to fix! Unbelievable! I bought this so-called TOP OF THE LINE heavy duty Stainless Steel can Opener for a big price and I can open cans easier wit a Dollar Store hand cranked opener! I'll never purchase a "MADE IN CHINA" cuisinart product again!

I just recently spoke with a rep at cuisinart and the rep Jaime told me to just throw my coffee maker out because it was out of warranty and there was nothing they could or would do about and then he hung up on me.

most of the employees at the customer service are drug users. So they really don't care if your product works or not.. If anyone is interested in seeing pictures of one of their employees smoking a joint leave your e-mail address

I purchased Cuisinart Grind and Brew coffeemaker on 12/24/09. Rebate was to be received by 1/31/10. My rebate was sent 1st week of January, and I have yet to receive the $30 rebate offered. I have called and emailed to check on the status and they say there is no record. I made a copy of the box barcode, with the rebate form, but that isnt good enough to show proof! The rebate company stated it was not their responsibility for loss, nor Cuisinart's! This is a scam in my book, and Cusinart will be contacted, though I am sure they wont do anything to rectify the issue. A major factor in purchasing this coffeemaker was because of the rebate. I will not buy another Cuisinart product nor any other product for that matter, that includes a cash rebate because it is not reinforced with proof of purchase! BUYERS BEWARE OF REBATES! SCAMS!

I was also given the runaround from Cuisinart this morning. I wonder if they even care. My kitchen is filled with cuisinart products and I thought they were the best. But the people in the call centre are ruining everything.

I have tried the vinegar twice, and have tried the store bought cleaner, and I still have the same problem. The pot starts to perk, then stops, then after a while, start again and finishes. It is very aggravating. It is like some relay overheats and must wait for it to cool before it again makes contact. The grinder/perk was an expensive pot and I really did not think I would be having any problems. Cuisinart should post a FIX!

Run two cups of pure vinegar through it about eight times. I did that after having the same problem as you do, and it runs perfectly now.

March 17, 2009 - I ordered via email
1ea Cuisinart smartpower 5 speed chrome mixer PN321-HTM-5CHFR
1ea Cuisinart 4 slice metal retro toaster PN321CMT400PFR

I was told at the time the items might be on BO. If so, I would receive notice from their customer service within 1-2 buisness days otherwise the order would ship within 5 days to arrive within 2weeks of shipment.

I contacted them a month later to find the items were on B/O 1-2 weeks out. As soon as they were received the items would ship immediately.

I have internet access only through my place of employment. My employer sent me to classes for 6 weeks. When I returned I contacted them again and requested they credit my account on July 14, 2009 which has never happened. I have copies of the emails. I have tried to contact IKitchen via telephone with no response.

I put boiling chicken broth into the blender, following the directions on how to handle hot liquids. I was holding the lid tightly on the blender. When I turned the machine on, the top of the blender blew off with incredible force. I have serious burns on both of my forearms and my chest. Luckily, the liquid did not get on my 7 month old infant who was sitting nearby in her high chair. VERY DANGEROUS!

I have a Cuisinart Model CWC-1600 Serial#80629 Wine Cooler. I have had it for several years and the small fan for the condenser went out. I have emailed them three times asking to purchase the fan. They still sell the same cooler. I get no response to the emails. Finally stayed on hold for 16min.
to talk to customer service. I got the lady on the line and ask how I could go about purchasing this fan. She stated they don't give us any information on purchasing parts. I ask is there someone I could contact, she said I have no idea. She said go to our online store and purchase a new cooler and tell them customer service said to give you a 20% discount. Checked the price in their online store, they are priced $50 higher than the local store. All I want is a $20 fan. What happened to Customer Service? No such thing at Cuisinart.

I bought this more expensive electric can opener only about a month ago and now I just want to give it away to some unsuspecting person on Freecycle. It's a piece of garbage that can't open a can in just one cut. Try ten cuts and you may get the can opened enough to pry into it and scoop out the contents. It can't grab the can. The lever with the blade keeps falling off and you have to hold the lever 'just right' to get it to contact the slippery black button switch that runs the motor.

I should have just flushed the 40 bucks down the toilet. I'm back to using my cheap hand held from the grocery store and that thing opens every can perfectly the first time.

Cuisinart= Crap.

A company that is not consumer oriented in the least! When a replacement part was ordered (with belief it matched model on food processor bowl) . There was no accomodation for a return that necessitated being returned later than the 30 days (five days late due to hospitalization and medical needs of purchaser). Anyway, repeated contact resulted in idiotic replies like; "return item as per directions on shipping site" It had already been returned. and "You will have to send us your previous email, we cannot find it". Service got more repetitive in responses and was basically lousy and with no sensitivity to a customer and medical needs that prevented attention to the deadline for returns.

Item was never used, since it was the wrong model work bowl, and the company gave no credit, shipping reimbursement or service.

Boo to them and Cuisinart for letting them soil their good reputation.

I ordered something on April 18th. received an order confirmation on the same day. It is now May 17 and I haven't heard a peep from them since.
- No phone number to call
- No response to my message via their contact form.

At this point I am wondering if I have been scammed and how bad. Don't order anything from this website if you actually ever expect to receive the product.

Three orders trying to get the right part. Now, with over $200 already charged against my credit card, I have to try once more to find someone who knows Cuisinart food processors well enough to find the right part. Some of what they've sent me isn't even in boxes--just has yellow stickies with alleged part numbers! Currently, they're refusing to give me a fax number; apparently they don't want my problem in writing. They insist that I call, which hasn't worked yet.
Avoid this store and get your Cuisinart parts on eBay, which is less hassle.

This experience was extremely disappointing, and I believe I was deceived. Just over one week ago we broke the 14 cup carafe for our Cuisinart coffeemaker. The physical retailers do not stock that size part so I went to the Cuisinart.com website to purchase a replacement. What Cuisinart never told me was that they would not handle my order even though the entire transaction took place on the Cuisinart.com website. I printed out the order confirmation at the end of the process and it has a Cuisinart.com web address, and during the entire process it never mentions the independent separate store CuisinartWebstore.com. Nevertheless, the next day I received an email from CuisinartWebstore.com confirming my order and informing me that I would receive an email when my item shipped. I expected it to ship that day because it was not listed as back ordered. I also did not pay attention to the Cuisinart Webstore name at that time as I wrongly assumed that it was just the name of the Cuisinart.com webstore.

It was 3 days later when the item still had not shipped and I started looking for contact information that I first realized that my order had been shunted off to a third-party. Now I can accept that if I am properly advised, and if the third-party site can handle the order but in this instance neither happened.

Now here is the thing about having a broken carafe. It is essentially the same as not having a coffee maker, because any possible temporary alternative will not properly depress the lever that lets the coffee drip out into the carafe and that keeps coffee in if you pour that first cup while the machine I still brewing. So speed is of some importance. If I knew the item was back ordered I would have checked other retailers who carry it, such as Amazon, and I would have a carafe by now. Instead both Cuisinart and Cuisinart Webstore combined to deceive me into placing an order on a back ordered item.

So Friday morning I email Cuisinart Webstore because they do not provide a phone number. I express my disappointment and ask if the order can be cancelled so I can place the order elsewhere that will be more timely. I do not receive an answer until after close of business Friday evening The response ignored my inquiry about cancellation and simply states matter of faculty that the item was back ordered but now is soon in stock and my "order is scheduled to ship within the next 24-48 hours." Which is interesting, because the next 48 hours were weekend hours and she did not specify 1-2 business days. She actually wrote this at 5:14 pm on a Friday. Not surprisingly, iIt is now Monday morning, more than 60 hours since I was told my item would ship in 24-48 hours and I have received no email informing me that my item has shipped. It is now also one week since I ordered an item from Cuisinart.com that was not listed as back ordered and it has not shipped. Cuisinart.com has not answered the email I sent to them on Friday.

I have since gone back through the Cuisinart.com ordering process with close attention and confirmed that it does not provide the information that the order will be handled by an independent retailer.

I hold both Cuisinart.com and CuisinartWebstore.com equally responsible for this deception. Cuisinart is directly responsible for failing to advise me that the item was back ordered and for failing to tell me they would give my oder, and my personal information, to a third-party. CuisinartWebstore is responsible for doing business on this basis. They must know that Cuisinart sends them orders for fulfillment without properly notifying customers.

I have a similar problem.
DCC-1200 brushed stainless coffee maker.
After just over 1 year, the maker just quit. Light comes on, but no heat.
I also received an email from the company stating that it is covered under warranty.
However, they also want me to pay for shipping it to them, as well as pay for "shipping and processing" for them to send a replacement to me.
Perhaps they could provide a better warranty if they would produce a better product.
Dissatisfied with the product but even more dissatisfied with Cuisinart Customer support.

I have had nothing but problems with them. for me it was a grill, which got great reviews, but there were no legs in the package, I couldn't get live help to help me get new legs. I tried to order parts, including a grill stand, through them, and the website is all messed up. Finally did order, and the package arrived without the grill stand, and now I can't get anyone to help me locate the stand. I'll never buy another cuisinart product, for fear of having to deal with them again.

The outside of my air fryer is rusting….mainly on the door

I purchased this item recently it was sent to me without the broiler rack. I called the company the woman told me I had to pay for it. Then she said they are out of stock I can get it at Amazon . I bought it at Walmart online store. I don't have a receipt.

Brand new coffee maker, bought at Maceys Dept store, Montgomeryville Pa on Dec 06, 2023. Getting error code EE 0.

Attempted to contact customer service at [protected] 4 times AFTER 0800 Eastern time. Recorded statement that office is closed contact after 0800 Eastern time .

Bought this coffee maker 1 and a 1/2 yrs ago it has been rusting and staining my counter top for many months,complained to Cuisinart by email they never even responded.Today I called them they stated rust isnt covered under warranty I told them I wounded buy from them anymore he didn't seem to care.

Purchased a 1 quart saucepan .after using it twice all the black on the outside of pan "washed" off. Pan is now dull silver. Is this normal? Scared to use pan no knowing if inside is okay. Purchased at Bed Bath and Beyond at closeout sale. No receipt as I didn't expect any problem with pan.

the coffeemakee will turn off by itself. it happens at the start, during the coffee process abd at anytimem online purchase with Macy oj february 2023.

Bought it on the cuisinart quality name. You should be ashamed of this product.

Impossibl,e to clean

accessorys rust upon opening the box

leaks to the point that cardboard is used under it

now the door is sprung and will not 'seal' for operation

please respond

The toaster does a good job, toasts evenly, however the power cord is way too stiff, impossible to easily wind around the unit for storage or thread through the clips underneath. Very poor design. This was recieved as a gift.

Bottom of pot came off. Separated completely from pot. Can I send pot to your company for a replacement. please warn people in future, some one can get seriously injured or badly burned. Thanks!

Hillary Green
970 Ponderosa Drive
Baton Rouge, Louisiana
70819

Just replaced my Cuisinart 12 Cup Coffee on Demand about six months ago after having it for a very long time. I've only had the new one for six to nine months and already the reservoir tank has cracked. Can you send me a new one free of charge?