Cuisinart
Reviews and Complaints

I am deeply disappointed with the quality for customer service I received on 4/20/2018. I initially called to inquire about returning a defective product (Juicer Model CJE-500BW Serial # 40423U). I initially bought the product as a wedding gift for a friend on 7/31/2017 at Tuesday Morning store; however, the wedding never happened, and the product was set aside unopened until today.

The product does not turn on after using various outlets within my house. I called Tuesday Morning, and the representative told me I could return it for store credit or send it back to Cuisinart for repair/ replacement. She told me from her personal experience with a similar issue that she received a shipping label and had no personal charges since the defect was from no fault of her own. I called customer service asking about how to return this product and inquiring about a shipping label. The first representative told me that because my product was expired/ out-of-date that I could not receive a shipping label. I explained that I bought my product on 7/31/2017, which is within the 1 year warranty. I mentioned that I have the receipt that I could email to her now to confirm. However, the representative continued to state the cost of return would be my responsibility, which I disagreed with since this is a NEW product, never been used. She then provided the address to send the product. I asked to speak with a supervisor about this information and obtaining a shipping label and was told from the representative that the supervisor would email it to me. After waiting about 3-4 hours and not receiving an email, I called back to check on the status so I could send it out today while the post office was still open. I spoke with the Floor Supervisor Jasmine about the issue and she repeated to me about my serial number being out-of-date as a reason a shipping label could not be sent. I explained to her that a consumer would not know this information and should not be at fault for a defective product. I am within 1 year of the warranty for this product (covering all defects). This is my first Cuisinart product, and I have been told be others (including my friends) of the high quality and great customer service people have received from this company. I asked to speak with another manager or supervisor besides Jasmine. She told me she was the ONLY person I could speak with, and there was no other person above her to speak with nor any other manager I speak with. As I was discussing with her that I have worked in sales and know that information to be incorrect, she hung the phone up on me.

I promptly called back in true frustration that the floor supervisor Jasmine had hung up on me, which I think this act was completely rude and uncalled for. I spoke to the third representative of today who was courteous. I explained to him that I was rudely hung up upon by the manager Jasmine and asked if there were any other managers I could speak with. He told me that there were three managers currently working. I asked him if I could speak to one of the other managers besides Jasmine. Unfortunately, I ended up speaking with Jasmine again, even though I specifically asked not to speak with her. I told her that I found her actions to be rude and disrespectful. She should never hang up on a customer, especially if I have not performed any disrespectful actions towards her (such as curse or make any threats). She again told me she was the ONLY person I could talk to in order to discuss my complaint and issue with not receiving a shipping label. She told me that there needs to have a proof of purchase, which I told her I could email her right now if she was no trusting of my information. She again told me I would have to pay and place the receipt with the product. I then repeated to her I would like to speak to someone else since we do not have a good relationship from her hanging up on me and (I believe) lying to me that there was no one else I could speak with. She then provided the email address to voice my concerns.

As a first-time customer of Cuisinart, I am very saddened by the faulty product I purchased, the rude and disrespectful service I received from the floor supervisor, and the irrational reasoning why I cannot receive a shipping label for a brand new product that is defective.

I am a firm believer in buying quality products from a reputable company. I purchased the Cuisinart Griddler grill and panini press several years ago. Ive used it a few times and was pleased. However, I tried to use it yesterday and it will not heat up. Since its still like new, I was shocked. When I called your "customer service" the girl told me she could not repair or replace it. I spent quite a bit of money for a griddle that I can no longer use. SO very upset and disappointed in this product's longevity and lack of value. Even more disappointed in the lack of assistance or empathy on your phone line set up for service.
Darcy Parry
5144 Lauderdale Dr
Moraine Ohio
45439

They should fix their system as fast as possible. It is ruining their job.
I ordered one item. Its status on the website was "in stock" even though it wasn't as it turned out a little bit later. I don't know who to blame, but it's their system, probably.
However, my money was charged and the representatives are not very responsive, even though they understand that it's their fault. So it's an endless circle for me. Tired of this. I just want you to return my money, that's all.

After waiting for months to receive a replacement chopping blade for my food processor, the replacement blade is also defective. While using it, it rides up the post and flies off, making it unusable. This processor cannot be used and should be replaced. This brand has been highly recommended in the past and is fairly expensive, . It should no longer be recommended.

On August 22, 2017 I ordered a Cuisinart blender blade from www.cuisinartwebstore.com for $22.50 + $7.95 shipping. As of today, October 6, 2017 (over 6 weeks later) the part has not arrived. They told me it was on back-order. Today I purchased the same item via ebay for $6.50 and free shipping. How long did they expect me to wait? How do they justify such a high price? I will not attempt to buy from them again.

I submitted a warranty request for a damaged work bowl for my food processor. Their warehouse sent out the wrong part and told me it would be a couple weeks before I would get the right part, at which time I would have to send back the part delivered in error.

After 2 weeks, I started calling to check status. CS Reps kept putting me on hold to research the matter, and then dropped the call. When I finally called in, a rep who went by "Tomeka" told me their system was down and I would have to call back, later. I knew this to be a lie, because the prior times I called in, the CS reps said nothing of this before losing the call...

When I finally got someone other than Tomeka, the reps said that the part was sent to the post office and it was my problem to try and track it down, however USPS couldn't locate a package based on the tracking number given to me...

I called in, again, and finally got a supervisor who told me it was my problem, and I shouldn't complain about them having sent out a free replacement part, even if it wasn't delivered.

My initial experience with Cuisinart was good, and I at first chalked up the delivery of the wrong part as a simple mistake. I've come to realize that the first person I spoke to was an exception, and everyone else is a combination of lazy, incompetent and obstinate individuals who Cuisinart should be embarrassed to have interacting with their customers.

If this is who the company is, I will never buy their products, again.

Poor customer service.

Sent an email clearly outlining my questions. I had specifically sent them an email as I do not have time to call them during business hours... Well, the customer service rep kindly responded to my email question 2 days later telling me to call their customer service phone number. Thanks, you did a really great job of ignoring my questions and adding zero value to the discussion by sharing information that is publicly available all over google... Really great job.

This unit is in the vicinity of only being 1 month old. From the get-go, the immediately brewed coffee never came out really hot. The longer it stays on the warmer, the colder the coffee is. I just poured my third cup this morning after it had been brewed 1 hour and 48 minutes earlier, and the coffee wasn't even warm at all. I had to microwave it for 60 seconds. Yes, before I brew, I make sure the carafe indicator is on "H". This is extremely annoying! I hope I am doing something wrong! Please advise. Thank you!

Sincerely,

Deno Lorenzo

[protected]
[protected]@AOL.COM

The most horrible customer service in the world. Always angry and rude. They shipped me a broken item and I requested a replacement. Waited till these items appeared in stock and then wanted to get the tracking information from them. I sent them millions of emails because no one answered. I am sure they ignored me on purpose. Still waiting like an idiot.
So folks, never shop here if you don't like to be ignored and be treated so terrible.

August 30, 2017: Ordered parts for a GR-4 Griddler to be given as a gift to grandson. Cuisinart Web order D3330688.

Selected 2-day air at checkout, as we intended to hand them off during visit.

On Sept. 1 we get email stating that the order was being "processed." I write the web order customer service and complain about response time and state that Cuisinart didn't fulfill the terms of the order. Rep states in email that one of the items was backordered and that they don't ship partial orders.

I requested that they waive the shipping chgs as a matter of good faith, since they hadn't fulfilled their 2-day obligation.

Still waiting for the order to process.

As you can see from the attached pix, it's a reasonable chunk of change.

We will *NEVER* order from Cuisinart again.

Desired resolution: Cancel the backordered item and ship the order ASAP.

I ordered a replacement rack for my toaster oven. They sent me the wrong one. I notified them of their mistake and after several emails, I received the correct one several weeks later. When I checked my credit card statement I noticed I had been charged for both. I notified them that I would like a credit for the incorrect charge and a return authorization to cover postage for the wrong rack that they sent. No response. More emails, finally received an email asking me to call them to expedite the process. I called them and was on hold greater than 30 minutes. Emailed them again x2, stating that the solution could most easily be solved by: crediting my credit card and providing postage to send back the wrong rack. Why is this so difficult-it should have been resolved after my first email. They are no longer even responding to my emails.

I am a 30-year customer and have purchased your Deluxe K-Cup coffee pot since you begin making it and have been through the replacement process a couple times. I have a model I recently bought that is malfunctioning so I called and they issued a replacement. A month or more later I received a replacement but it was broken. Seems it had been broken in transit. So they sent a label and UPS picked up their broken replacement. This is in the beginning of the summer. They said that they had mail day new replacement to me that very day. I never received it. About a month ago I called and they told me it was in transit and gave me a tracking number that doesn't exist with UPS. I called back and they gave me a new number and told me that it was in New Jersey and should be there by the end of the week. That was about 3 weeks ago. No pot. When I try to pull up the tracking it says it doesn't exist. When I called you this morning they would not allow me to speak to a manager and the kids said that there is one problem and that is that they have used a label on me that they had to give me to send their broken replacement back to them the day that I received it. Now he says the only thing he can tell me is that it says it's in transit with no delivery date. Are you serious? That is the solution? I simply wanted a replacement and should have received it months ago. He said I could call UPS if I wanted to to find out why they're holding it but when I call you PS they can't help me because there's no tracking number that works. I want my replacement. The kid on the phone also said that it might have gone smoother had I gone ahead and mailed back my broken one also. That's not how it works. I've done this before. When you receive a replacement you put your old pot in the box and send that back. I am so disgusted. There is no reason why I should not already have my replacement from the beginning of the summer. This is such a huge rip off. Without the warranty that they lied and said I had I would not have bought the brand. How is it up to me to try to find out what happened to the coffee pot that you were supposed to be sending me? If it were in fact with UPS there would be a working tracking number.manager would be great.

Myself Vishal Bhoyar, purchased the Cuisinart nonstick cookware on
06/29/2015 from Amazon.com. The nonstick coating coming off from the
maximum pots. We were using them on stove top on low to medium flame. Last time we raised the complaint ticket (Cookware-[protected]) and got
replacement for some of the pots on 6/24/16. Again we are facing same
problem with them too. We are using them properly with wooden spoon and
dishwasher to clean them. We are very much disappointed with Cuisinart nonstick cookware quality.
I request Cuisinart to replace nonstick cookware with stainless steel cookware but service desk forcefully offering me same nonstick cookware. I do not want same product. Please suggest.

Timeline:
12/13/2016 – approximate start of riveted blade recall. I registered online and received an acknowledgement email.
12/22/2016 – received an email thanking me for my patience.
2/4/2017 – received an email thanking me for my patience.
3/20/2017 – emailed Cusinart asking for a status update. I received a reply from conair.com stating estimated ship date was “between now and after June”. They didn't say how long after June.
6/26/2017 – Called their recall line for an update. The representative said “It is taking a long time” and laughed.
7/29/2017 – Called their recall line for an update. The representative said the replacement blades were backordered and I was on the next list. I said I registered at the start of the recall, how did I end up on the “next list”. Representative said, “I see that you registered in December.” When can I expect a replacement blade? Representative: I don't know.

Kudos for recalling their defective product, but their name is seriously tarnished for any future purchases.

I purchased a Cuisinart Prep 11 Plus 11-cup food processor, model: DLC-2011CHB in NOV2013. In DEC2016, a recall came out that the blades were defective after people had been injured by blade pieces in their food after using this food processor. I immediately stopped using my food processor and registered for the replacement blades (service notification #: RCB-[protected]) after seeing the recall advertised on the news.

After 2 months passed with no sign of any replacement blades showing up, I called the service number given with the recall and was flatly told to just keep waiting, there is a backlog.

It has now been 8 months and I have not been able to use the food processor I purchased for $161 because I have not received the replacement blades. I have a diagnosis that requires a strict diet, so I prepare and make all of my meals, using the food processor often. I tried contacting Cuisinart customer service with a simple request - send me a new food processor because I see new ones are still being made and sold in stores with blades that won't hurt anyone.

After getting passed between multiple agents and having to retell this ordeal multiple times over email, I am no closer to a resolution. I have asked for the instructions on how to lodge a formal complaint with the company, but was told I could call their customer service line, but they wouldn't have any backstory on my case, so I would have to explain it all over. I am not sure I can trust Cuisinart for anymore of my appliance needs after this treatment.

Cuisinart recalled their main “blade” for their food processor/blender 7 months ago. I tried contacting their customer service and they have still yet to replace my product. I have kept calling their customer service center several times over the past few months and they have been unable to resolve the issue. Additionally, they claimed the last time I called that I was not in the system, was transferred and then kept on hold for more than 1 ½ hours. They do not care about their customers and I recommend others to not purchase Cuisinart products! I would like a new blade in order to fix my blender. RCB-[protected]

Called because coffee pot was leaking all over counter when making a pot of coffee and/or pouring a cup. I called and spoke to the rudest man ever (I believe his name was Carl) who said the coffee pot was under warranty and that he would send a new one and that I was to send the other one back. He gave me a SVC # of [protected] and an order # of [protected] to put on the package when sending back and the address to send it to. I boxed up the defective coffee pot and took it to UPS. I about died when the gentleman told me it would be $42.00 to mail back to Cuisinart. I thought there were prepaid labels at UPS as that is where CSR told me to take it. I told the guy and UPS never mind that I would contact you.

If I would have known that I was to pay postage and at that rate, I would have just gone out and bought some type of coffee pot elsewhere. Please let me know if you will provide a prepaid postage label via my email so that I can return this coffee pot to your proper department.

Thank you for your assistance in this matter.

Mary Jeanne Smith
3314 Eman Drive
Jacksonville, Fl 32216
[protected]
[protected]@aol.com

My husband and I have made the purchase from JC Penny a set of pots and pans made by Cuisinart and I do not like it due to the lid handles don[t have rubber and they get hot to your hand to the point you can not pick them up. Wish I could trade the set in we invested too much to not be satisfied with the product. I would like someone to communicate to me via my personal email [protected]@gmail.com. My name is Debora Rashad.

Thank You land please let me know if I have any options.

After over 25 years, one of the prongs on my Cuisinart DLC 7M food processor pusher broke. I contacted Cuisinart/Conair Customer Service in January 2017. A very nice representative told me that the original parts had been discontinued but there was a replacement. I would be charged for the new pusher and Cuisinart would send me a replacement bowl and cover at no cost. I did receive the cover in March. Calls resulted in a run-around until April 2017. I was then told that my only option was to trade-in my food processor for a refurbished one. There was no guarantee that the accessories from my food processor would fit. The cost of the refurbished one is the same as the cost of a new one from Bed Bath and Beyond using one of their 20% off coupons. I have since found out, Cuisinart had remanufactured the bowl, cover, and pusher several years ago, and although they do have the parts, they would not authorize shipment to me. A supervisor, Erica, told me she was not authorized to send replacements.

Got a replacement blade, due to a recall for a broken defective blade, which was sent to me for my beloved 10 year old cuisinart food processor. First time using with butternut squash soup, the blade disengaged and hot soup poured out and down the sides filling all the vents. I tried to contain it, but got both hands burnt in the process. Called corporate office to report incident and danger and spoke to Libby who was less than understanding, and basically called me a liar. In fact, she accused me of not knowing how to use the machine properly. I am a gourmet cook who prepares 3 home cooked meals each and every day, and certainly know how to use a food processor. Mind you, I had my 2 year old grand baby standing next to me while this was happening and could hVe been severely burnt. To make story short, the only thing she promised was another exact same blade, and told me to try it again. Imagine subjecting a customer to the risk of being burnt again. Shame on Cuisinart! I also own a pizzelle press, immersion blender, toaster, and 10 other items by them. I can only imagine what may happen if they turn out to be faulty. I will be replacing each one with other brands, and will never, ever purchase anything cuisinart/Conair again.