CVS
Reviews and Complaints

I have been a customer for over a year. Same prescriptions filled. Yet at the Port Saint Lucie Pharmacy on US1 and Lyngate I have had terrible customer service.

I am in Congestive Heart Failure. Many time I go to leave a script I'm told the doctor did not write the script correctly.

Today I dropped off a script. The female pharmacist Valerie came to the window, again declining the script. She was rude and stated "I need to call the doctor to see if he knows you are on and named one script they have filled for a year from the same doctor.

Then I not understanding her rudeness why. She said there was a new law. So I asked can you call now as the office is closing. Still baffled by the confusion. The pharmacist stated she didn't have time and walked away.

I called my doctors office reached the nurse and explained the latest rejection by CVS. While in the drive thru. While I had the nurse on the phone a pharmacy tech came to the window and stated,

"If you don't leave we will call the authorities." My heart raced and my doctors nurse who heard this said drive away I will call. And she said find a new pharmacy.

I was shaking at the threat of the police being called. As I drove around CVS I noted a police car in the parking lot.

I called to speak to a store manager. She assured me she would call back yet never did.

The only call I received was from my doctors nurse stating the script was ready. And to find a new pharmacy.

I am 55 in Congestive heart failure have used this pharmacy for the same meds for over a year.

I am still shaken by the tech stating if I didn't leave she would call police. And did call police.

As a patient in Congestive Heart Failure I expect my pharmacy to be considerate not threatening.

I called corporate

They just took information

A pharmacist knows what medications you are on and for what reason.

Professionalism is severely lacking as well as caring about the client's they serve.

I told the corporate headquarters I didn't understand and the pharmacist said it was a new rule. So when the pharmacist declined to call my doctor I did in the drive thru.

To be threatened that if I didn't leave they would call. The police unprofessional and uncaring.

God forbid if I was with dementia. And didn't understand. Cvs would call police?

Cvs in Port Saint Lucie on USI and Lyngate

Valerie is the pharmacist

Still shaken up from this

08-08-19 my name is Glenda Woods dob 2-28-58
I took my rx for lyrica into the pharmacy the man took it and put it in and I would be ready in 1 hr. 1 1/2 hours later is wasn't ready. then they start working on reg. and I finally got some of my medication. I get home and I don't have my lyrica. I now have been on hold for 55 min. and still on hold. I am a long time customer. when I was at the pharmacy it was 16 calls on hold for pharmacy. now I am on hold at home. you need someone just to answer phones. this is the worst customer service that I have seen. I feel someone should call me. [protected]

The customer service pharmacy at this location is atrocious. I always have a problem with their communications; if there is a problem they NEVER reach out to let me know. I transferred 2 precriptions with refills on both at the same time. They filled one and two days later still waiting for the second. I was told yesterday it would be filled they still have not even transferred the second one. LACK OF COMMUNICATION!

I have been employed with CVS for over 25 years and have never seen such anxiety and stress in the workplace as I do now. Hours being cut have left us with a skeleton crew that is not able to keep up with prescription filling or pick ups nor customer service ! There is never enough help to wait on customers in line, drive thru and on the floor all while trying to fill scripts accurately and efficiently! All my techs are seeking other employment opportunities because they are so stressed at CVS. Everybody is stressed and being pulled in 10 different directions . You can't comcen on the task at hand for trying to get multiple things done at one time . CVS is asking for a lawsuit with these hazardous working conditions ! I'm worried major misfills are going to occur as a result . We are bullied on a weekly basis to stick to payroll and cut hours and make all these unnecessary phone calls . Something has to change before everybody quits or has a stroke or heart attack !

My elderly mother feel last spring and I've been in touch with the Westgate Plaza property manager and district leader of CVS and have not heard back from either on status of construction of a handicapped curb.

My mother was admitted to ER that evening and was diagnosed with fractured shoulder and had to take several sessions of PT.

Many customers are seniors that visit the pharmacy so I highly recommend the construction, otherwise CVS is at risk of a lawsuit. Thank you!

The CVS Pharmacy on West Frank St in Lufkin, Texas is terrible! I have left the Dr's office with a sick baby, taken the script directly to the pharmacy and had to wait or drive around with a sick, crying, suffering baby/child for over 2 hours before maybe getting the medicine. There seem to be plenty of people working that area, but the efficiency is non existent. I have a feeling CVS is already aware if how bad their pharmacies are due to the number of complaints already in this site not to mention no direct text or email access to a headquarters.
Our son has Crohns and has been on a very expensive medication that he takes regularly just to be able to function. Each time he needs it refilled ar the same CVS on Frank St . there is a big mess with getting it in a timely manner. He is told that insurance is the hold up, or it has to be ordered, or any number of other reasons that require numerous back and forth calls and visits to the store. This often results in several days or, at times, weeks to the the necessary meds thus creating a major setback and greater pain in the continued treatment of this disease.
Most recently, our daughter was prescribed a med from the local in and out clinic on a Sunday. The Dr was phoning in the script as she left the clinic at 1:00. The med needed to be atarted asap. She called CVS on Frank St at 2:00 and was told it would be about an hour more. She called at 3:00 and was told it would be about an hour, she called at 4:00 and was again told it would be about an hour. She called right before 5 to see if it was ready and was told they were closing and it would have to wait until tomorrow. SO- no meds on Sunday. Monday she went to pick it up in her lunch break since they don't open before she goes to work. When she got to the CVS on Frank St. She was told they were out of the med and it would be ordered and would be arrive in a day or two! She needed it on SUNDAY! It is bow Monday so she asked that the prescription be forwarded to another of the 20+ other pharmacies in town. Hopefully they did forward it so she can get it to start it -now more than 24 hours after it was originally ordered! This is RIDICULOUS! CVS should be ashamed. This kind of experience happens over and over again. We have tried to continue to work with this pharmacy due to the close proximity to our home, but something has GOT to improve.

Why do you hire individuals who think they can just say a simple "sorry" and not do anything to assist the customer? Each and every CVS pharmacy I have been to, there have been issues with the staff behind the counter. From the Parmacist himself, to the person running the cash register.
Today I dropped off a new medication for my husband that he needed to start taking immediately. I asked the employee to look and make sure my husband has never had this before as he is alergic to a certain antibiotic. The girl said no, he has never had this before. She told me it would be ready in about half an hour. I told her no problem, I was going to the grocery store(which was in the same shopping complex)and would be back after that to pick it. She did not tell me there is a new law that on a new prescription the pharacist has to talk to you before you can purchase it? Why wasnt I told this when I dropped the scrpt? I go back about 1:30 and I am told the pharmicist is out to lunch and they cant sell it to me. they said I would have to come back after the pharmicist is back from lunch. I was furious! The employee who forgot to let me know all this was like, sorry. THAT'S IT! I had to ask her to call the pharmicist on the phone to get her to ok the purchase but she said it was her "personal time".! What about my time?
I HATE CVS WITH A PASSION! THEY DO NOT KNOW HOW TO TREAT THEIR CUSTOMERS. I CAN'T WHEN I DON'T HAVE TO PURCHASE MY MEDS FROM THERE ANY LONGER! what ever happened to customer service and trying to make a bad situation into a good one?

My permanent address is in Silver Spring, MD. We own a 2d residence in St. Pete, FL. Prior to a week ago, we moved from a condo in Dunedin, FL to St. Pete, to 199 Dali Blvd, Unir 1001

. When we have stayed for a longer than normal period in FL I have had my prescriptions filled at CVS on Curlew Rd @ Rt. 19 in Dunedin. Now that we've moved to St. Petersburg I have tried to get my RX filled at a nearby CVS, but have been given such horrible service that I ended up leaving in tears.

I am 69 years old and have been seriously ill for over 30 years with ME/CFS and the medication I have taken for over 25 years is the only thing that keeps me alive. This disease's primary cause of death is suicide. The pharmacist insulted me and treated me as though I were a ragged druggy. I beg your pardon. I am a Certified Public Accountant in Washington, D.C., and my husband is w well-known theoretical astrophysicist in D.C. who has just published his 3d book on extrasolar planets by Oxford University Press. We are NOT seedy, druggy people. I am ill, and when I asked the pharm. I was told that I could fill it ONLY on the day it could be filled, even if they needed to order it! And she said she'd just sent in an order and couldn't help me.

I will run out of my medication, Dextroamphetamine (10 mg tablets, #180) I WILL GO INTO WITHDRAWAL AND WILL NEED TO GO TO THE EMERGENCY ROOM. What is your sorry reason for being so non-customer centered. That's what the "C" stood for: Customers. The "S" is for SERViCE. Your customer service os deplorable. And for what reason other than to be as cruel as possible.

Please call me at [protected] to give me the CVS pharmacy I can have my RX filled on Monday, July 28, 2019. If I do not hear from you within 24 hours I will be forced to complain to the proper authorities at the State of Florida department that allows you to get away with this horrible behavior.

Catherine A. Boss
[protected]
199 Dali Blvd., St. Petersburg 33701 (Florida residence)

14575 Cutstone Way, Silver Spring, MD 20905 (primary residence in Maryland)

It is not fair for CVS to hire their employees as full time, then turn around and take hours away from them so they end up losing their benefits. CVS is the top leading Pharmacy in America, got hard working Pharmacy Techs, that but their tails and then get limited hours and get at risk of losing Insurance. This is unfair and need to be looked into. My child works her butt off for this Company and gets a 42 cent raised a year. A Mulit Millon Dollar Company, and then want to cut out the benefits . This is so wrong.