CVS
Reviews and Complaints

CVS upper fronts street binghamton new york...i am making a formal complaint regarding the new "law" that is in effect.regarding swiping insurance cards at pick up...i have 3 in my family..staff is now telling me that alll three of us need new cards.they will not swipe..i called my insurance company and they will not issue new card.because cvs is the only one who is giving customers hard times.i was told to switch pharmacies..how can it be that cvs is the only one who cannot swipe these cards.noone else has a problem.i took card to my ins co it swiped...soemthing needs to be done..they are tellin everyone they need new cards or u will not get scripts.this is rediculous and not right...it is either the stafff or the machine ...the staff is very rude.i have also asked for a 600.oo plus script to be ordered for every month...not been done..the colored..indian pharmicist is very rude and judges people by the script.he told me they cannot have scripts ordered for every month...i am going to go to rite aide.i will make sure all my friends and family know about this too.i will have them alllll go to rite aid.this problem is going to get bigger if u do not change this.

I have been shopping at the Connecticut Avenue Washington DC CVS (#1354) for twenty years and have been served by the cashier Al for at least five years. Last night I purchased a pair of reading glasses, went across the street for dinner and realized the side piece was sprung and one of the nose pads was missing. I returned to exchange this pair for an undamaged pair. When I presented my receipt and the identical pair for exchange Al took out a magnifying glass and declared I was trying, in his words, to do a "switcheroo". He then accused me of being a theif and asked for my identification. I called for the manager who declared they would not have a damaged pair of glasses on the rack. I took him to the discheveled mess of a rack and pulled a series of broken glasses off the shelf at which point he made the swap. In 62 years, I have never been accused of being a theif for returning clearly damaged merchandise. All-in-all, a humiliating and disgraceful experience for a regular or any customer to be put through.

I have used CVS store # 4285 Timberlake Rd, Lynchburg VA [protected] for many many years and have rarely used another pharmacy. I placed a call today to make sure my rx had been received by e-scribe and also it was hand faxed. The person I spoke with was very rude as usual, Mostly all of the pharmacist in this store are RUDE especially Cindy McIneer she is an awful pharmacist! very rude and a smart *ss and arogant, I cant wait until someone treats her or someone in her family the way she treats people. Cassie Mason is also rude, unhelpful, impatient, and has a very rude and nasty tone with her voice. Also I had an incident where I had insurance through Coventry then switched insurance carriers to Peidmont Community Health plan.My new insurance information was given to the pharmacy staff to load into the computer and to let them know I no longer was covered under Coventry anymore. One of the workers there continued to bill the Coventry insurance and before I knew it, I was sent to collections by Coventry for $180.00 because who ever was putting the prescription in was using the incorrect information with billing and DUH the wrong insurance carrier.I called the store immediatly to find out what was going on and of course I spoke with rude ole' Cassie Mason she was rude acting as if it was not her/their fault which it clearly was a CVS mistake. She continued to tell me she would get back to me, and she would contact the cooperate office and they would get back with me, which never happened. Never did anything to find out why your store continued to bill Coventry. I called CVS and no-one could figure it out meanwhile I'm in collections for CVS's incorrect billing and not paying attention. I also called my new insurance which was PCHP- they explained they were never billed for the scripts that were in question. I placed another call to cvs spoke with rude ole Cassie again and she stated there was nothing she could do and everything on their end was correct. I faxed all my information to cvs and to PCHP because I noticed that the codes were different on some of the rx's, So I spoke with Coventry and they also confirmed that cvs was still billing them for prescriptions and they were paying for them but I was no longer covered by them. I had to pay $180 to get out of collections and waitied 3 months for PCHP to re-inburse me for someone else's carelessness. I never have a good experience when visiting cvs, I never shop at your store I shop at Walgreens I will probably have all of my prescriptions moved to Walgreens where I get treated wonderfully. I would like to say that Larry Kaus was very helpful when I called to ask him if I could take a medication along with another one that I wasnt sure of. Thanks Larry.. also Walk Chong was very helpful when I had another question with my prescription he was great but did have a deep accent and hard to understand but we managed and He gave me very helpful information regarding my prescriptions. Again your pharmacy staff and pharmacist are inconsiderate, rude, and incompetent in the billing area! If you continue to let these staff members speak to your customers the way they do your store will not have many more customers, word of mouth with complaints sure get out a hell of alot quicker than a good compliment, I would never recommend your store # 4285 to anyone. However there is one chinese or maybe Asian little guy that works the drive threw window he is so wonderful, helpful, and has a remarkable personality, and also its a very pleasant black lady kind of short that walks with a small limp, she is also amazing I love when either of them come to the window.

My insurance has required me to use CVS/Caremark for maintenance prescriptions. Caremark made two errors (sent wrong dosage) and recently did not inform me of a major change to the recommended dosage of a medication. They preferred to sell and ship their stock of the existing dosage rather than email me re. the change and offer me the option of getting me a new presription. Very self-serving.

This company has had my mothers medication the dr's office faxed it to them on Friday called them today Sunday they still did not have them filled. My name is Sidney Riley 753 CR 2070 Gainesville Texas 76240. Really unsatisfied with their staff service and poor handling of customers

I have been to the Hudson, MA, CVS store several times recently when no prescription was ready. They looked through files, consulted with other clerks, searched through the computer, to come up finally with 1 (out of 2) prescriptions for me. When I called the prescribing physicians' offices, they always submitted the prescriptions at the same time.

If this was not an ongoing problem with this specific location, I would not complain. What is wrong with this Hudson location? Please fix it!

elf Checkout is Bad Business. I have been shopping there for years about twice a week. (The expanded food section keeps me coming) They have everything. CVS Boylston St. Boston Has moved to primarily self checkout. I HATE IT. I spoke politely with the very nice manager who said he would pass it on.
They actually try to beg you out of the "human being" line saying "happy to check you out" Great employees, great store Lousy Idea.
People are voting with their feet. Lines at the real people check-out empty self check-out with nice employees offering help. If Costco opens near here - I'm gone over this one issue.
It is CVS saying ( insert expletive) to its customers. They say its about convenience (theirs) OK so have 1 or 2 not almost all !

I really need help. I have had a mail order pharmacy called Caremark take it upon themselves to renew a prescription of mine and deducted the money from my checking account without my approval. I didn't even need the prescription yet. They even had the nerve to tell me that I couldn't do anything about it! It isn't right for a pharmacy to make the decision to refill a prescription with the money I may needed to go to the doctor or pay the electric bill! I'm at my wits end and don't know what to do. They left me with just $6.64 in my account.

Rude pharmacy manager in CVS Hampstead, NC. Explain to me how 3 pharmacists can not count to 30! If you go to this pharmacy count your prescription and hope that they don't treat you like a criminal when you bring to their attention that they gave you 25 pills instead of the 30 prescribed. This is not the first time this has happened at this pharmacy. They need to be investigated or the pharmacists be given drug tests.

i've been going to cvs for years now, just recently they say my insurance won't allow the ready fill program. so i decided to call my insurance company and low and behold they have nothing to do with cvs ready fill program, it's just a courtesy for their customers. so apparently the people who work for cvs blatantly lie to their customers. well they can say good bye to this customer as i have transfered my 15 prescriptions to rite aid maybe they'll appreciate my business and the money from the insurance and also the numerous relatives and friends i've talked to who will be switching pharmacies.

Dollar general "makes" me use this company otherwise I would not set foot in this place!
I have never been to cvs to pick up my medications that I have not had problems
Call in meds hours or days before pick up,
There not ready, stand at counter 10 plus minutes waiting for someone to wait on you, very rude employees, can never find your meds, their always looking in every cubby hole there. Physican calls in prescriptions, yet they say he hasn't. Funny to me I never had these problems at my hometown pharmacy. Two different times I have turned in prescriptions for 90 day supply, they would fill them with 30 pills, then I would return in 30 days to get refill and would be told "your insurance will not pay for them because you don't have a 90 day order". You will have to pay for them yourself.
"ok what happen to the other 60 pills" once I went to pick up meds and of course there was problems and it would be about 2 hours till ready, told them I had drove 50 miles to get them and I was not going home and driving 50 more miles for them, he replied "I had to drive here to" who cares thats his job and yes I told him that!
They do not care about their customers.
If dollar general cared about their employees and their hometown then they would allow them to shop in their hometown.

Hello,
I am a loyal customer and sibling of a CVS employee. It has come to my attention that there are hostile work disputes. Jarrod Williams is acting childish talking about other employees towards the customers and causing disputes that cause the employees and customers time and money. This has been going on for a while and I have heard of these childish acts being done right in front of me. This is very disturbing, and would like this to be dealt with. I have informed him of what he is dong and has contacted the CVS "Human Resources" and city law enforcement. As if I was going to physically attack him, which I do not intend to do. As well as I have informed him it was not a physical threat. I insist that this be dealt with or corrected, because this can affect your business, customers, and employees. He is an employee of the CVS of Red Oak TX, store #7675.

I have gone here twice to drop off my sister's prescriptions. I waited over 25 minutes behind one customer and then the clerk took a phone customer before she took me. They need to have 2 people at all times just to drop off a RX. What is wrong with this
management who doesn't hire enough staff?
I would never use this pharmacy for myself and they need to have a competiter closer.