CVS
Reviews and Complaints

At least once a month, maybe more, I come back from CVS angry and frustrated. I save my bigger items for when they’re doing the 25% off. Well….it’s changed a bit in the past few months. Once, you did the 25% off the purchases (except booze, scripts), and then if you had any ‘extra bucks’ which were originally to be used like ‘cash’ to pay for the order, that would come off last. Now? OH no! Now, they count those as coupons so that diminishes the discount. And this time, they had an item packaged two pieces, priced at the normal price for one. It didn’t say ‘sale’ nor ‘discount’, yet that counted as a sale item as well.

AND every month for the past 6 or 8 months, when I’ve taken a 25% “off everything”coupon in, their computer doesn’t read it right. For instance last month on a 120 dollar purchase (no drugs, no discounts, no booze), it automatically gave me $6.29 off. $6.29? Really? Last I checked, 25% off $120 is $30 off. First he tried to give me $30 extra bucks and I told him I’m so fed up, I may not come back to use it. I want it now, per the coupon. The manager then couldn’t manage to void it and re-do the coupon, then we had to play a game of ‘what in this order equals $30.’ I was there over 20 minutes at the counter while this little game played out.

Thing is, how many people don’t know enough math to know what 25% is? How many people are CVS screwing in this little game? The manager says it’s always like this. Someone at Corporate is clearly showing their disdain and lack of respect for customers when they play these games.

I for one am sick of the games and going to start shopping elsewhere. Our local store is dirty, disorganized, they’re always out of things I need, and they have a lot of past-date items on the shelves. (AND I recommend everyone check expiry dates on everything with CVS. They’re notorious for trying to sell old, out-of-date goods.)

This is the second time I have had to deal with the automated prescription calling system. First time was with my phone, I kept receiving calls saying my prescription was ready but it wasn't mine. I had to threaten a law suit to get my number removed. Today my daughter starting receiving calls, so I called the local pharmacy and was told to call corporate because they could not remove my daughters number even though they sat it up and she is 10 with no prescriptions. So now I have to call CVS corporate on my time during their hours to remove my number from a list they sat up without my permission. I say this is gross harrassement. I will no longer shop CVS due to the simple fact that the system they utilize is a neusance not only to me but as the pharmacist states to him as well. Good Bye and good ridence CVS.

I was hired by CVS Pharmacy Store 2511 as a Pharmacy Tech. I only received my Tech Licence the last week this past July. I was promised supervision with Prescriptions, Insurance Confirmation, and Distribution of Medications. Numerous times I was publically humiliated by the "Lead Parmacist". She would constantly belittle me, humiliate me or embarass me in the prescence of my other coworkers and in front of customers. Since I was new, I did ask questions, I did not want to make an error in medication distribution and her reply would be, "Well, you should know this" and walk away. Another "Pharmacy Tech" who had the same title as I but was employed at the store longer was in charge of scheduling. Instead of my promised 25 hrs/wk which never happened, I was constantly given as low as 4-8 hrs/wk. I was forced to work at CVS and go back to my previous employment just to make ends meet. Reading these other complaints I find I am not alone, what compensation or recourse do I have? [protected]@gmail.com

I took my 70year old mother to the CVS Minute Clinic at 6015 E. Brown in Mesa Arizona ( corner of Recker and Brown) to to get help for a nagging cough. The Nurse Practitioner refused to help her. She stated that my mother had pneumonia, but when asked why she thought that, she had no reasons! We asked the nurse if she would at least please do her vital signs, check her oxygen levels or her color in her feet or hands or lips. No, she would not. She simply made a diagnosis without any evidence. This was done at my mother’s expense because we went for help, but received nothing. When contacting CVS, they said it was their policy to not take vitals! Unless you want heath care by crystal ball, DO NOT go to CVS.

I was at the CVS pharmacy located at 959 Bay Area Blvd. Houston Texas Store 212-8040 to purchase some Vitamins.
Even though add started today Sunday 6/26/11 all the items that I was looking for is either gone or only one bottle each were there. Buy one get one free was not possible because of the umavailibility of the same kind. When I approaced the Managre Mr. LAHIR he plainly told me that items which they had many on the shelf (higher quantity bottles are not on sale) are not on sale. I asked him if he can honor the ad on thr paper and sell those buy one and get one free” he plainly with mean attitude told me NO.

I aske dhim why not his anser was that is the way it is. In a way he aske me to get out with his mean attitude. Even then I shoppe $51.00 worth of items since I did not want to go back with nothing. I will never agin step into that store so long LAHIr is manager.

Doctor wrote prescription for a medication using a trade name but signed it "substitution permitted". I checked price on Caremark website and it listed the generic and brand drugs. Generic was $10, brand was $50. I mailed in the Rx and CVS mail order filled it using a brand name drug. My bill showed $73. What happened to the $10 or even the $50 price shown on the web site? I called customer service and spoke with several customer service people, a manager, a pharmacy technician, and the pharmacist. I was told that the drug did not have a certain rating so they could not send a generic. Even though their website showed a generic when I did the price check. I asked them how I should know about this rating. Their reply was that I should call with any questions. But there was no reason to question the order when I checked the price. I asked to return the drug. The first person said it was too late, it had already been shipped. If I refused to pay, she said they would no longer fill any prescriptions for me. I asked for a manager and got Barbra. She was all but useless. She constantly had problems with the computer, gave answers that didn't even resemble my question, and talked like she was overmedicated.
I called again and after wading through the same chain of comand was connected with senior team member Ilene. After, hearing the same story I explained what I, the consumer, saw on the web site. Finally after explaining it 3 times she agreed to do a one time only return authorization. Over the past month I have received nothing but dismal customer service from Caremark/CVS. It would seem that Caremark/CVS is only interested in the customer's money. Don't be fooled by their advertisements for excellent service.

I was in one of your cvs pharmacy stores this past week and saw a customer using more than one xtra care card. My understanding is that one card per household? How did this customer end up with more than one. The cashier was trying to refuse to allow this customer the use of all four of his cards, he was purchasing coca cola 12 packs he had fifteen 12 packs of drinks the limit is 5 per card his reasoning was he was purchasing 5 per card! And then to find out he was purchasing the drinks to take to his store to sell @regular price…I was asking the cashier after the cusomer left the store how could he get away with such an act?

Her response was that they have been reporting this problem to the district office with no response so they could not do anything until they got a heads up from the district manager.. Not only does the customer buy the drinks this way but he has his wife come to the store to purchase other products the same way, to take to thier store to resale. I think something should be done about this situation. And with futher conversation with the employee other regular customers come in to buy these products such as the coca cola products and they have had to reorder more from the coca cola company @cvs’s exspense, when… seems to me like the man is furnishing his store @ cvs’s exspense and he’s making money paying sale price and turning around doubling his money?

This is a problem that needs addressing and to make matters worse the man ended up paying $10.69 by using xtra bucks off of all the cards he had 15- 12 packs @ the price of 5 or less maybe cvs doesn’t mind losing money, all customers aren’t like these but the one’s that are could hurt this company.

While picking up my prescriptions at the 2323 Illinois Ave store in Dallas, TX, I encountered very unproffesional behavior resulting in my transfer of $2600 worth anual prescription bussines to a non CVS store. I am disabled and need to carry a blue Walmart shopping bag with which contains personable items so my disabled arms don’t drop, loose, and or break things while traveling on public transportation. I have filled RX at the same store since 2005 and have never encountered a problem having a Walmart bag and personal items with me. However, during the last visit I was told that I had to leave the bag at the front of the store.

I received a weekly sales circular in my local Sunday paer for CVS pharmacy. Inside the circular I noticed a great price for a particular brand of beer, $12.99 for 12 pack bottles.
The Tuesday after the sale started I stopped by CVS on my way home from work to pick up a 12-pack. When I got to the register I was told by the cashier that they would not honor that sale price and explained to me that the ad was a mistake and was not supposed to have been for my area. She said "that is a national ad"...WTF?
Last I checked, Missouri was still in the United States making it part of the nation right? The store would not honor their own ad! I will never again shop at CVS. This proves to me that they are not practicing good business!

When the cashier handed me my change, she quickly turn the other way to talk to her coworker. I look at the receipt and my change (thank god!) and realized she had shorted me.. more than a dollar! I know everyone makes a mistake sometimes so I told the lady that she had shorted me and she grabs my receipt and look at it and handed me my correct change and walks away again! No sorries, no nothing! I think I just caught a CVS employee stealing! I'm so upset b/c I shop at CVS all the time.

For the last month all I had was wrong info, lack of info and mess up on my Rx's. I was told my Rx's would be ready and then when going there to pick up I'm told it was schedule for 5 PM hours later. I tried to see if I had refills for important medication for blood pressure and seizure meds ...was told I had no refills left. Call doctor and was told I did still have them after 4 times calling CVS found out I had 2 files! Why is this my fault. I am constantly inconvenient by CVS because of having to drive l hour RT all the time. No one knows what they are doing. I called today after finally picking the Rx's I needed for a month, got home and one Rx's was not there! PISSED. Called to complain and the clerk couldn't care less about me taking my business elsewhere. I was never rude just brought this to their attention and I am now going to use Walgreens which I believe if they hire from the same unintelligent pool of people, I most likely will have the same kind of problems...

They just don't realize how important their job is and how it can effect the health of the customer. I had to go through terrible withdraws due to their mistakes!

In the state of la there is no state tax on prescription drugs, but local municiplaties can charge a tax. The local tax in pineville, la is 5%. Cvs adds the tax to your insurance co-pay where it does not show up on the receipt. When you ask why your co-pay is more than it should be, you are told that your insurance company tells them what to charge. Nothing is mentioned about tax being added to the co-pay. I feel this is an underhanded way of charging the tax without the consumer knowing they are being charged. I asked my insurance company why the co-pay was more than it should have been and they researched it and told me about the tax. When I called the pineville cvs, the pharmacy manager first denied that the tax was being charged, then said she knew it was being charged and the computer program was supposed to be corrected where it was not charged, told me she would refund the tax charged; when I came tot he pharmacy requesting the refund, she called her district manager, and said I would have to go through him. Also, cvs charges tax on the total cost of the drug, not just the co-pay amount. This resulted in my paying $12 in tax on a $30 prescription co-pay. Cvs says the insurance company should pay tax on their portion, but if they don't they just charge the consumer. I finally after a month was able to get a phone number for cvs corporate. They said the district manager would arrange to refund the tax. He refused. When I reported this to cvs corporate, he was forced to give me a cvs gift card in the amount of the refund. Other pharmacies in our area do not tax the drug if you have an insurance co-pay. I can only speculate that the pharmacists get a bonus based on the amount of drugs they sell, since the pharmacy manager kept saying "but that will come out of our money" if they had to give me a refund. Maybe if the companies would quit creating incentive programs that encourage their employees to short-change or rip off the consumer, maybe stuff like this would stop.

On July6th i believe i went to cvs to use the money gram services as it was an emergency that i send my brother some money because he was stuck and had to be to work! I arrived ten minutes early (6:50am) so i was sure to have the money sent by 7:00am. There was a store manager i believe who was there before i even got there. It Was 7:00am At this time and i asked him what time they are going to open the store.He then said they opened at 7am and that the girl forgot her keys.More customers began to show also eager to get into the store on there way to work. Even The Pepsi guy was waiting to drop his delivery! Its Now &:45am and she still isnt there! My Brother is to be to work at 7:30am so now "HE"S" late for work. I watched as customers came and gone because they to had to be to work. "very unhappy people i must add" I myself wasnt scheduled to work until 9:00am so i figured i had plenty of time. still waiting and its now 8:00am now im getting Really upset and eager to get into the store... so was the manager that was waiting. i guess the head manager was on vacation. And the mananger told me i could call or go online to make my complaint.He was VERY nice and aplogized numerous times! now it pushing 8:45am and this is something that had to be done "send money using moneyGram" and there wasnt any other place in walking distance. so i asked the manager what time cvs opened on Farmington ave. he replied. so i told him id be back that i aslo have to pick up a RX. WITH a BROKEN toe i walked to farmington ave and did the moneygram, by this time its already past 9:30. So i Returned to Cvs On Blv. st. and they STILL were not open! this is NOT the 1st Time i have went to this store and they were late opening... "I am VERY UPSET with this matter! combinded with the hours my brother lost and the hours i lost we lost OVER $72.00... That is money that we could have used ya know? plus we had to explain why we were late for work! I wanted to send in a complaint because if i didnt you wouldnt know whats going on! I am a VERY loyal customer i must go to your BLVD. street store Atleast 5 days per week! and i usually get there at 6:55am so im sure to be there when they open. I now wonder will the store be open when i arrive or sould i go out of my way and way 15-20 minutes out of my way.. please respond to [protected]@yahoo if something is to be said! thank you, a VERY unsatisfied customer" "for the very 1st time" [protected] i also wanted to state i arrived at Blvd. street and she was actually still working there which i was taken back by.

On three different occassions I was told that the pharmacy did not have my prescription in stock. May 25 and June 25 CVS did not have my prescripton for Ovocon 50 (birth control pills) in stock, even through this prescription is on ready fill and has been at this pharmacy for over 1 year. Now today, July 1, I am told that they would have to order my prescription for Vyvanse which once again is a prescription that I get there every month for over a year. When complaining, the pharmacy manager said she could call other stores and of course I would have to go over and pick it up. Why should I be inconvened when its NOT my fault they screwed up. I don't want to hear excuses well I am new or I was on vacation. NO EXCUSE, do your job! If I don't do my job, I'll get fired. I have decided to bring my prescriptions back to Walgreens and do business there. I knew I should have stayed away from CVS when they gave me the wrong prescription many years ago after I was discharged from the hospital ER with a head injury.

Today I had the unfortunate experience of trying to shop at CVS in Newbury Park. I wanted some passport photos taken, but was curtly told "can't do that size". This, in spite of CVS advertising that they can do such sizes. Next I tried to find some light bulbs, but out of stock. I bought a couple of shampoos and paper items and then tried to use the 25% off coupon that I had been sent this week and was told "All sale items, can't accept the coupon". In sum, a total fiasco and waste of time and total lack of any in-store competence or assistance. I then went to Walgreens for the passport photos and was treated efficiently and kindly and obtained the passport photographs in the size specified with no problems whatsoever. Further I was treated as a valued customer and am grateful to the Walgreens on Ventu Park.
Guess what, no CVS in future and Walgreens will have all my business. I tried registering complaint at cvs.com, but no section to contact them, no surprise there. I am disgusted with the low and unacceptable behavior and attitude of CVS and its employees.