CVS
Reviews and Complaints

I was wrongfully accused of stealing an item right after making a purchase. This wasn't the only time where this had occurred. There have been numerous accounts of harassment from the staff rushing me to buy what I needed or keeping a constant eye on me as if I were a convict. Due to the incompetence of the staff workers in this establishment, the police were called and the matter was dealt with, but I will not return to this store if that employee continues to work there.

I have another situation that just happened over the weekend. On 2/24, I went to an oral surgeon to have teeth extracted. He gave me 2 prescriptions, one for pain and antiboitic. I had the five teeth removed on 2/26, and started taking the medicines. I stopped (or I thought I had stopped) taking the pain medicine and how my liver problems and only took the antiboitic. I felt very tired and took several naps during the day. Then on 3/6, I needed the pain medicine,

then I dropped one and then noticed that the same medicine was in both medicine bottles. I stopped both medicines, and my wife checked with CVS on 3/7. Both medicines were the pain medicine. I called a supervisor at Medco Health, for another reason, and he told me that that was the worst thing that a pharmacy could do. He said it could have killed me either from overdose of pain medicine or infection from not taking antiboitics to protect me from infection.

I thought I should refer this to you, to get your advice in what I should do. Heaven forbid that I would have died and no one would have known it was due to a mistake by CVS.

I had purchased 2 bags of the CVS pita chips and both bags were expired since august...I knew they didn't taste the same but I also told myself that since they weren't my favorite brand, that was probably why my taste buds weren't enjoying them as much. Finally when my stomach began to hurt, I looked at the expiration date, and almost threw up. I immediately had to leave school from feeling so sick, and returned these items back to CVS. The manager apologized, but in this case, I feel something more should be done for me. I spend tons of money in there all the time, and it would be nice to know that they care so much, they are willing to send me a gift card for more than two bags of chips are worth! Please call me at [protected]...or send me a gift card to 17 Cemetery Rd.Derry NH 03038. You can check up on this incident by checking with the night manager for Oct. 25, 2011. Thank you, miss Andrea Capozzi

I was a long’s customer for over 30 years, until now when cvs took over.

(1) they reduced their merchandise by about 20% and introduced cvs brand (Which does not have my confidence)

(2) long’s had a 24 hr “1-hour” photo service, fill out the envelope and you’re on your way; cvs has to input and type out a form, and only when an attendant is there, limited hours.

(4) very few magazines now.

(5) the ridiculous “cvs card” program, which offers little benefit (After spending over $100 I was offered a free chapstick] the program also generates a flood of useless junk email promotions. Why don’t they just give a discount to every customer and scrap the card? A lot of elderly folks go there and are confused by the card thing. I presume this is how they can track your purchases. One more thing to carry.

(6) they give you a ton of receipts with coupons, contests, polls, etc. Which I usually throw away and don’t have time to read.

(7) they installed rubber carpet-tiles and the whole place has stunk like burnt rubber for months.

(8) my atm card has problems reading only at cvs. Some clerks can “make” it work, some can’t.

(9) the pharmacy operates limited hours. Every time I need an rx, late, their closed. Walgreens has a 24 hour pharmacy.

Needless to say, after so many years, I am taking all my business to walgreens. They also have their pharmacy on a network, so you can get your rx at another location.

I recently retired and tried to switch from care mark to silver script which is also care mark but for over 65. I had 4 scripts to transfer and only 2 of them actually went to the new site. I finally got 1 more over to the new site but the 4th one is a real problem. I called them on the 10 of August and spoke to a cust service rep who never fixed the problem. It is now the 23rd of August and after talking to 3 different supervisors, I still can't get my medicine. Each one i talk to gives me a different story. One said they see I still have 2 refills and will take care of it promptly and next I'm told they have no knowledge of a refill. Today I called my previous employer to try to get help and she did a three way conference call with care mark and was told the same thing they are telling me. We are looking into it, but not letting me know if I will get my meds. Now keep in mind, I pay $82 a month for this plus a deductible, and I'm getting NO medicine! I want to drop out of silverscript but I don't know if my employer will let me. what can I do?

Basically to make a long story short I have been a shift supervisor for CVS for only 3months, had been there for 2 years total. I got fired becuase I accidently left the safe open and what I thought at the time was a secured office space. I was in between counting money helping cashiers and customers on a busy panthers football game day, so as HUMAN BEING and NOT a MACHINE I made a mistake and left the office without closing the safe to return a change drawer when 2 suspects broke into the office and stole the money from the safe and the deposit. Just let you know the office is not located by the registers like most CVS's its like walking the green mile all the way back by the minute clinic and PUBLIC RESTROOMS! Anyway the next day loss prevention told me my negligence was unforgivable and that he hates that things like this happen to good people. I stressed it over and over that it was a mistake and the whole time he just wanted to be clear that i wasn't being fired because of what the robbers did...hmm makes me think they think I had something to do with it. Not only that but he didn't want to believe that I was not the only supervisor breaking policy...But where does it actually say that if you leave a safe open your fired? It only instructs to protect company assets not what happens if you don't. Ultimately, I didn't want to give this much fight but I've been thinking that if they deny my unemployments benefits they won't hear the last of me. If you have any clue as to what actions I should take or have any simpler stories please feel free to email me.

I had precription filled with me about how his shaving cream container does the same thing!And that I should have used it up within 3 months when it was dated 8/11/2012 to discard. I had it filled 8/11/11. Today is 9/28 I'm not suppose to use it everyday per Doctor. I told him I wasn't going to argue with him and that I would be transferring my business elsewhere...He gave me a new one after offending me in front of his staff and customers.I won't use them again.I will be using another pharmacy.

I am complaining that your company illegally manually entered my card number in your system 6 weeks after I left the area after a business visit in July. The Card would not go through a charge and as a result cash was paid for the items. 6 weeks later
08/22/2011 DEBIT CARD DEBIT EQUIFAX - 05 - CVS PHARMACY #3210 Q03 LAS VEGAS NV 35.63 was charged to my account. I live in WNY not on the west coast and could not have possibly charged this transaction. Your customer service dept was not helpful so I have to go through my bank to dispute this. This is NOT good customer service, many company s much smaller would make this right for to keep the patronage of their customers. It is sad that a company many people trust does not service their customers well. I do not expect any satisfactory reply after dealing with your company and will not spend another dime again.

Wow I thought it was just me, I was in the twilight zone yesterday, I got prescription jacked by CVS, took my narcotic med for my client on Sat. Then said they had to order, so called every day did not arrive, plus holiday, so dropped by on Tuesday, pharmacists says someone already picked the order, then that I never showed up by proof that he did not remember me and not on video tape from cameras, so I called the police! And the cop was taking his side, we will see what the report looks like, no wonder suburban Americans are so happy from prescription meds their street pharmacists are real pharmacists! I was robbed, and I am not alone!  

I switched insurance companies in November 2010 from Blue Cross/Blue Shield (BC/BS) to CVS Caremark. I provided the CVS pharmacy with my new insurance card as soon as I received it, and my coverage began on November 1, 2010. Several months ago, I received a bill from BC/BS indicating that I owe them $1, 8010.60 for medications that CVS Pharmacy continued to bill through BC/BS from November 2010 through the end of JANUARY 2011. For several months, I have been on the phone with BC/BS who directed me to contact CVS Carmark, who, when I finally reach a human being, was forwarded to another "person who could help me, " and finally spoke with someone to submit all the receipts for the prescriptions they should have been billed for. This took several weeks. Meanwhile, I received letters from BC/BS indicating that they are very serious about my paying them and I may be sent to collections. I have informed them that I am trying to remedy the situation. I received a "reimbursement check" from CVS Caremark for $26.00. Yep, $26.00. CVS Careark informed me that there is nothing else they can do. I am beyond furious with the incompetence and inability for the insurance companies and CVS to work together to correct the error that was made by the CVS pharmacy. I am being directed to jump through hoops, attempting to correct a MAJOR error that I DID NOT EVEN MAKE! How is it now my responsibility to remedy this situation. CVS pharmacy needs to take action and responsibility and figure out how to reimburse BC/BS, because I certainly do NOT have an extra $1, 810.60 to fix SOMEONE ELSE'S ERROR. If anyone knows how to help me in this situation, please let me know. I cannot handle any more of the going in circles and accomplishing nothing, yet being expected to fix something I don't even understand. Help. CVS take some responsibility and help.

Oh how we miss the days of Long’s Drugs ! At first when CVS came into the picture we had great feeling this would be a good company and that they would take care of their employees ! WRONG over the last 18 months they have done everything and nothing to make CVS a nice place top shop ! The stores are dirty, the employees are required to vaccumm, mop the floors, take out the trash and clean the restrooms and toilets, all because CVS will NOT pay for professional janitors, except for the Beauty 350 locations that cost 1 million $$$$$$ oer store.

We are paid crap wages and hours are cut to the bare bone to ensure the management get’s their numbers right and who cares of we can’t pay our rent or bills. Forget the poor customers who can’t find the items that are looking for because there are not enough staff to stock the shelves abd do check out the shelving and how dirty they are behind the products.

The poor communicatiion between management and the DM’s just goes to show you that they don’t give a rat’s a$$ about our concerns or issues that make us unhappy employees. I gave up shopping at CVS, even with my employee discount as I find the prices and selections at Target Stores much better. Besides why get called up to the office to be reamed over something you did not do by a manager who has no idea who or what you are to CVS as a person.

CVS is suposed to stand for Consumer Value Shopping, what a joke, it’s more like crap virus ### with regards to the stock and CVS’s plan to copy each and every brand name product as their own which fails to live up to the standards that the major brands do.

Enough said, check it out for yourself and ask your favorite cashier, if you can find them what’s up? 10-4 over and out CVS Sucks. Me Twinkle Toes

Aug. 28, 2011: I spend a lot of money at this location because it is a small town and really there are no other places to shop. I often experience serious attitude problems with cashier # 0318566. I once asked for the manager and she gave me the run around, and this morning I went to get the paper and she did not hand me my receipt or give me a bag. I would really prefer a self service register if this is the kind of acceptable customer service this store will provide. I have to say I was a customer service associate for nearly 9 years through out high school and college and this would have never been acceptable. This is the second complaint I am making pertaining the the behavior of this particular employee. This person is very lucky to maintain her position. I also have a feeling it is because I tan deep, I am often discriminated against, not just at this location but other businesses as well.

I just received a prescription through the cvs mail order 90 day supply service. Cvs sent me only 2 bottles (1 bottle is a 30 day supply) and charged me 4x what the medication costs at kroger, meijer, or walmart. Four times! When I callerd to complain they told me that 1. I could not return it 2. I would pay the bill, or else! They would not adjust the price, I must simply pay their bill. They are crooks! I (My family) will never use them again, in fact, I am cancelling all of my wife's medication that we have neen receiving from cvs.

I went to CVS pharmacy on 08/01/2011 afternoon for my prescription. The store's address is 5764 Peachtree Industrial Blvd, Chamblee, GA 30341 and the store's number is 4505. The pharmacist gave me Levaquin and Flonase. The first medicine is for antibiotic and the second one is for sinus. I was surprised because I don't have any sinus problem. So I returned it because I thought doctor's mistake. I couldn't sleep well, unhappy and a lot of stress. These made me I had serious arguments with my wife and daughter. On 08/18/2011 I didn't see any improve my benign prostate so I went to doctor's office again. Doctor told me my prostate was the same as before and he asked me why. We discussed and then we found that CVS gave me the wrong drug that I returned was for my prostate enlargement.Pharmacist should give me Flomax instead of Flonase. This is very terrible and dangerous situation for prescription error. I went there and complaint. The store manager is not nice enough.Pharmacist told me she'll make a correction in their system. I have all evidence in my hand. Mistake is mistake. How could they make such a mistake? Who are going to response my painful, time and money? THIT IS UNPROFESSIONAL PHARMACIST.

I get a monthly script of the same medication every month, and I always go to cvs to fill it maybe not the same every month but still a cvs, I went to a cvs my normal routine to get it filled and the lady filling my script treated me like I was an addict because of the type of medication I needed filled, she gave me a hard time on filling it right away, by telling me I needed prior authorization by my doctor, (my first time ever hearing this) so I asked why and how I did that, she was very rude when telling me how to go about it, now mind you my doctor had wrote on the script may fill today because of medical reasons and she would not even give me the time of day to explain that and ask her questions on why it could not be filled as a generic.

When I get it filled every month her customer service skills were very poor and I felt so discriminated I walked out teary eyed and confused. I have been clean off of the reason I have been on the medication for more then a year and a half and I take my sobriety very seriously and this medication helped me in getting this far. So I went to another cvs thinking to my self positve and giving that lady the bennifit of the doubt maybe that was just her or maybe I even I took it the wrong way, so I get to another cvs and the phamacist was so nice and explained every thing I needed and wanted to know with out no discrimination and seen what my doctor wrote on the script called it in and I got it filled in 15 minutes.

And I told her what had just happened and she said that the lady either just did not want to do her job.

At the CVS pharmacy in Bloomington Indiana on walnut, or college by campus I have repeatedly had very poor encounters with the staff. I am not sure if they are underpaid, overworked or under-qualified but enough is enough. I have taken friends in CVS on two separate occasions because they had issues that they were embarrassed about. The most recent instance was a friend of mine who was dating a male that could not fit into normal condoms, so when I asked for some guidance the CVS pharmacists just laughed and left. When I called him back and tried to explain that it was an honest question he told me to just read the boxes.

The boxes themselves are very unhelpful when it comes to giving actual dimensions, so I asked him again for any guidance and he said he didn’t have time go away. My friend was already embarrassed to come in, and when it comes to something as important as safe sex I feel that the staff should act much more professionally than they did.