CVS
Reviews and Complaints

im still trying to get my prescription filled and now in process over 48 hours. talking to pharmacy no resolution and why cant i get my medication or a straight answer ...this is a monthly medication and there seems to be no reason other than incompetence

Store #[protected]@ 4145 NW 53rd Avenue, Gainesville Fl...3/24/2022...6:17 PM...I have been 'on hold' for 30 MINUTES WAITING FOR SOMEONE IN THE PHARMACY DEPT TO ANSWER! called the manager & he said they were BUSY...I SAID "WHY DOESN'T SOMEONE ANSWER THE PHONE & TELL ME THAT VICE JUST LETTING ME "HANG" ON WITH NO IDEA OF THE WAIT TIME... seems some training in telephone skills is badly needed...

I have gone to CVS for years despite the rude terrible behavior from the employees. They are certainly consistent with always treating their customers like dirt. I’ve tried on several occasions to have my meds transferred someplace else. They refuse. Today was the final straw. I received a call that my RXs would be ready at 2:40. I went early knowing it’s normally an hour wait. After waiting, I was greeted at 2:50. Of course only a few were ready. The girl, Savannah proceeds to tell me that call means nothing and she won’t have them ready for 2-3 more hours when they had 6 hours already. I said I do not need any more excuses from them. At this point she refused to give me the meds that were ready. I finally get them and as she gives them to me she screams she’s not going to even give me a time for the others to be ready. I called CVS corporate and got absolutely no where. How does a place like this stay open?

This refers to Store #10031 in Ocean, NJ. I have used this store for the last 7 years and it is one of the consistently worse managed CVS stores. For example, your product availability is below average. It seems you never have the product I am looking for whether it be hair care, OTC medications, etc. Secondly, the store is poorly staffed. I could be minutes at the counter with no one to help me and when they do I seem to be bothering them. If there is a line there is no one to take a register to reduce the line. On the Pharmacy side, the pharmacists (or those working pharmacy) are not helpful or seem to have an attitude. For example, in consultation on March 22, 2022 I asked the pharmacist what is best remedy to get an ear unclogged from a flight. They told me take an allergy pill. later, I noticed on the shelf and earclogging solution that could be used for just that. Why would she not recommend that? I told her I tried allergy pills and she didn't have any other recommendations. She appeared to not want to help me. The head Pharmacist seems to be the only one who cares and he confided in me that they just cant get the help to support and are told to do more with less. I don't know if this is a growing trend with your stores, but it appears that management at levels above the store level don't understand basic leadership principles. When employees are consistently unhappy, rude to customers or not helpful, it usually points to poor leadership at a hire level. What do I know about leadership? I spent 28 years in the military, recently retired as a Colonel. How you manage and lead people directly reflects on how they handle their job and carry out their customer service responsibilities. If you take care of your employees they will take care of your stores. I recommend you go back and look at the upper level leadership connected to this particular CVS and make some course corrections if you want this store to stay in business. Walgreens, Wegman's and others are nearby and they are your competition.

Prescription not filled in a timely manner CVS Gardner Ma #2747949 Wife's Dr sent prescription in on 3/14/22 for pickup on 3/22/22stoped by a 1645 on my way home prescription not ready had to wait 15 minuets was told we are overwhelmed this totally unacceptable as it should have been ready for pick up at 3/22/22 00:00:01 not 17 hr latter this has been happening ever month please reply to [protected]@netscape.net 1 more time and we will switch to Walgreens

Kenn Miller

for

Sadako Miller

On March 16th I went to pick up 2 prescriptions as the pharmacy tech rang up my prescriptions at the end of the transaction on the credit card pad I was asked if I wanted a receipt which I did get. Today I went to as I finished my transaction I was asked if I wanted a receipt to which I said yes the receipt didn't print I find out from an employee that Corporate has enacted not giving receipts I'm very upset with this decision. I look forward to getting my receipt so I can check out the extra care bucks and other coupons that I do use especially the extra care bucks. CVS is the only place I know that asks customers if they want their receipt. I hope a lot more people complain about not getting their receipts and that you change the policy.

Every other month I have to deal with this situation! My doctor sends my rX electronically too early (and yes I know this is part of the problem too which makes this even sadder) and I have to call cvs myself on the exact day my rX is fillable and remind cvs pharmacy to fill my rX! This is ridiculous and should not be my job! I pay my doctor. I pay cvs pharmacy. And I do almost all of the work. It’s the 21st century and we live electronically but not cvs pharmacy. Shouldn’t the cvs pharmacy have a report/system that runs a fail report for the pharmacist telling them what open rXs they have. I miss days of meds due to this because I’m unaware that the cvs pharmacy I use closes earlier than others…or God forbid I’m busy working and taking care of my family and I forget to call…or I lose track of what day it is. Shouldn’t cvs be responsible for filling my rX when it’s due and then letting me know when to pick it up? This is wrong and clearly not about consumer value.

The CVS Pharmacy at 4037 Glenwood Rd Decatur Ga has so much trash and garbage behind the store that it looks like a landfill. The customer service has slightly improved and it's tolerable but the trash in the back of the store is unacceptable. It's hard to believe that management haven't seen the trash and had it cleaned up. Please do better for our neighborhood and clean the outside of your establishment. Thank you in advance for your help.

A 20 plus year customer

I arrived at the Flossmoor CVS pharmacy at 2pm on 3/14/22 and inquired about getting my 2nd shingles vaccine shot. On the window of the inquiry area, there was a sign saying pharmacists take their lunch from 1:30-2:00pm and would not be available during that time. It was already 2pm, so it was past that time. One pharmacy tech looked me up on the computer and found my information. Pharmacy Tech Sondra (or Sandra) said it would be 20 minutes before I could get my shot. She later claimed she said 30 minutes, and argued with me about it loud enough for everyone to hear. When I came back to the window after waiting 20 minutes, Sondra acted like she forgot about me and told the other tech to get me started on the questionnaire that needed to be texted to me. My immediate thought was, "Why wasn't I sent the questionnaire when I inquired at 2pm?" I filled it out and waited an additional 20 minutes before Sondra called me over to give me the vaccine. I complained about how long it was taking, and that's when she launched into how she said 30 minutes instead of the 20 minutes I heard her say. I sat down in the chair and adjusted it about 6 inches from where it was. She rudely told me to move it back so it would be easier for her. She was taking a long time getting the vaccine ready and I asked if she had done it before. She snapped back that she had been doing it for 5 years, and it takes time to prepare the vaccines. She then added that if I didn't want to get the vaccine today, maybe I could come back another time. I told her I wanted to get it done now, since I already waited nearly 40 minutes. Then she sat down, like she was my therapist and basically said she wouldn't give me the vaccine until she knew I was happy. She kept repeating that maybe I should get the shot another time. Finally, I said I was very happy and asked if she was happy. She said, "Good, you're happy and I'm happy." I stayed silent for the rest of the procedure. My belief is that she was having a bad day and was taking it out on a customer. I'm more than 3 times her age, and I can't remember being treated so disrespectfully. Earlier, I watched another pharmacy tech. arguing loudly with an elderly woman who had run out of a prescription, and needed help getting a refill. I spoke up and told the tech she needed to be more respectful to the woman. She told me she would take of it and not to interfere. These CVS pharmacy techs behave as if they are doing you a big favor, when they should be happy you're bringing them business. The way it is now, it's the "tail wagging the dog" as far as respectful customer service goes. The service is so much better at the CVS on LaGrange Road. Maybe you can send these techs there for some much-needed training. Please follow up on the complaint with them and with me. Thank you. Mark Burda

2/10/22 Physician visit and prescription refills.

I am a customer that has been waiting for over six weeks to get a prescription filled from your pharmacy located within Target in Baytown Texas.

I phoned my physician to follow up on it . My physicians nurse informed me that it had been sent four times. They even faxed while I was on phone. The pharmacist keeps telling me they have not received said prescription. It amazes me that other prescriptions have been filled, however, I am on auto-refill and mail but I always have to call.

I have been doing business here for many years This is not the first incident at this pharmacy.

Multiple times in the past two months I have been to CVS pharmacy in Topeka, KS. 3901 SW 21st St, Topeka, KS 66604 Both the pharmacist and the customer service staff have been nasty and unhelpful. The pharmacist told me that I am no longer a customer and that he would be putting back my prescription back, because I was questioning the cost as it obviously had not been submitted to my insurance. My insurance company only allows this RX to be filled at CVS. I am going to another location, so that I can try to get my medically required meds, but I am tired of being treated like crap every time I go into this store. This pharmacist has been nasty to my whole family every time they try to help me out by picking up rxs. What can be done about this individual as he is not the kind of person I would want representing my company.

I went to CBS at 10:00 am today (Saturday, March 12) to CVS at 4726 N. Main in Columbia SC had the bathrooms LOCKED because "women don't need them". They also refused to refill a critical BP med because "You don't need it and your doctor isn't a real doctor anyway". My doctor is a woman. If Dr. was a white male, CVS would refill my Rx! It took TWO HOURS to tell me I don't need my BP medication!

I saw the Pharmacist in drive Thur drop medicine pills on floor and put the pill 1 of them in a medication container and put it out for pick up.

On March 10th 2022 I was in the CVS on Farmington Ave in Hartford, CT. There were 3 employees in the front. A young man and 2 ladies. One Spanish and one black. I’m guessing the black woman was the manager and she proceed to curse me out as I complimented the gentleman for treating me with great service. She kind of was talking to him rough to come and man the register because they were backed up and I guess she didn’t like me mentioning the young man did a great job. So she began to curse me and argue with me of something as small as that. The service at this store in specific is always horrible. Something needs to change

Ordered from OTC catalog on 1/28/22.

Ordered 8 items

Received only 2 items

6 items missing from order

Have made numerous calls to customer service & still no order has been received

Today is 3/9/22. That is 6 weeks since I made my order.

Order # is [protected]

This is unacceptable service

Items missing from order.

V35 Magnesium

D4 gas relief

P69 pain meds

D19 probiotics

B10 ointment

P38 sleep aid

Because this policy issue happens almost every month, i'd like to bring attention to this situation to see if any changes can be made.

I am a 100% disabled veteran with my share of physical problems that are painful. Because of laws I understand that only a monthly script can be issued for the pain medication I routinely take. It is the same medication every month, 5mg methadone and tylenol #4. I have been repeatedly told that I can only order the medication I require on the day I am going to pick it up. That would work fine but... Even though I call as soon as cvs store #1055 opens, cvs still has to order the medication and it's not going to be ready until the following afternoon for pick up. I have tried calling the day before, but I am told that I am one day to early and I need to call back the next day. Is there anything that can be changed so the medication will be available on the day I can legally order the prescription?

For the record, no one has been ugly or rude with me while trying to explain their rules they are required to follow.

str #5045 trs 129 reg #4 Brought 2 products that I thought you received a $5 extra buck for no more fliers so I'm trying to see this on my phone anyway used a $4 off $20 coupon then I was going to buy more things with my extra bucks with a 25 off coupon that expired Sunday the 6th . Well apparently the tissue and paper towels were not directly under the get extra bucks .so i said cancel the transaction I asked cashier if I would get my coupon back and new manager they said yes well that isn't true I lost my $4. off coupon which i sent to the card because their coupon machine never works . I

I put in my email to sign up for the coupons on cvs.com . After I verified my email it showed my email address with a different name and telephone number.

Email: [protected]@charter.net

Michael Smith

[protected]

CORRECT BELOW

Email:[protected]@charter.net

My name is :Mary Smith

[protected]

I’m not sure how someone used my email but it needs to be corrected.

Cvs took over for express Script and refused to fill my pain meds in Jan 2022 I was so sick couldn't even go to my Birthday party on Feb 13 th I was in a bad wreck in 2004 had back surgery made it worse Finally got a Pharmacy with the help of Blue Dross and Blue Shield they founde a pharmacy to filline 1 time now I've got to find another Dr and Pharmacy to go to