CVS
Reviews and Complaints

My son has scheduled several appointments on your online services to get a COVID 19 test and when he arrived that location did not have the ability to test. One of the locations stated that they have reached out to minute clinic and CVS HQ and you all refuse to fix the online website and remove the ability to schedule COVID19 testing. This means people are not able to get proper medical care in a timely manner as they run around and spread the virus around town trying to make these erroneous appointments. PLEASE get these websites taken down ASAP!

I have called the pharmacy to check on my prescription status because the medication has been listed on the phone app listed as "In process" and my doctor told me they called it in. I been waiting for days on this medication. I call and I'm on hold for over 20 minutes with no answer, I end up getting forwarded to the "prescriber line" and I'm a customer not a doctor! I can't get through at all. This has been ongoing issue. My husband just went to pick up my meditations all but two and that was on my CVS phone app as filled he was told it needed to be called in filled by the doctor as well as the first one still "in process" someone isn't doing their job there! I prefer this place because I couldn't go anywhere else because of my insurance. The place is always packed and very little cashiers there even before Covid was around. I'm so disappointed in this location I live in East Hartford and they have limited stores! Which is a total disadvantage to living here.

I have been a customer for many years, I have several scripts filled each and every month and I also shop at CVS. But I just heard that CVS is teaching CRT. I have never been racist and I am totally against anyone saying because I'm white I am a racist. I am appalled at finding out about your company teaching this. As if our country isn't bad enough with all this foolish behavior and teachings. What are you thinking? I will be telling everyone I know who shops at CVS about this and I will be transferring to a different store.

I have been getting my medication delivered since February 2021. TOday I attempted to pay my costs and order my medication. However, when I cget on line first the website ask me for my user name and password. (had the same one since February) Sudddenly system saids it wrong. I called pharamacy and asked why can't my medication be delviered and I was told they don't have a card on file (really?) I pay $5.00 a month (automatic deductions) Now suddenly I don't have a card on file? Anyway, I tried to go back on line and enter data, was told my pasword did not match what was on file. So I made a new password got into system only to find that that text option for delivery had been "grayedout" making it impossible to re-enroll. THen I tried to download CVS app, No dice, system would not move. NOw this is the LAST day for my medication delivery and I am being blocked. I think this is because I made a complaint a few months back about a problem in a particular store.

I'm just trying to get my medication delivered I go online as I usually do and it instructs me to sign up to received text when medication is ready, then I can pay for it online. Mind you, I have already set up for this service since February and have been getting medication delivered evr since( I'm almost 71) so walking around to local CVS has become a bother, and I don't drive( car incapaciated) anyway. I go online and found that the text alert option is "grayed out" I can not turn it on. So I said, I might just gt the app( mind you I have been signed in for 9 months) when I couldn get the app CVS person says call CVS Shop( which is the automation ) I waited one hour last week and about 30 minutes no one came to phone. I think Ihave enough meds to last me until Wednesday( blood pressure)

Doctor ordered an RX. I called and recording said it would be ready at 3:59. When I arrived at 3:45, the door was locked. Called next day and was told they were closed all day 9/25/2021 due to staffing issues. Why did the recording tell me it would be ready at 3:59? Why no sign on the door?
I went ER and was treated with an antibiotic injection and given 2 RXs to pick up next day. I had them sent to Savemart as I couldn't trust CVS.
Here are the doctor's notes Physician Jennifer M Conti at 9/25/2021 8:54 PM
ED Provider Note

CHIEF COMPLAINT

Chief Complaint
Patient presents with
• Cat Bite
Pt was bit on left ankle by cat yesterday. Pt went to UC today and was told to come to ER.

HPI
Joni Azevedo is a 71 y.o. female who presents to the emergency department chief complaint of redness and swelling to the left lower extremity. Patient states that she was bit by a cat on her ankle yesterday she was seen in urgent care today and prescribed antibiotics but unfortunately she was unable to pick them up because the pharmacy told her when they would be ready and then closed before she was able to pick them up. She states has had a little bit of worsening redness since feels very tired but has no fevers nausea or vomiting. She is here just to ensure that she gets the appropriate treatment. Her tetanus is up-to-date. She fosters cats but Humane Society

I want CVS to compensate me for the $120 share of cost I paid for the ER. I can provide that bill when you ask for it, or any other information you'd like.

The CVS I went to was @ 1250 West 7th St, Reno, NV 89503

We had a narcotic prescription for fiance . We did not have the hospital fill it since we thought CVS knew what they were doing. We called to see when it would be ready we were told 1130 am and we went in there at 1135 told another 15 minutes then I asked what the hold up was at 1215 it was the pharmacist was doing shots for many individuals . Then at 1230 I asked why this was not being done as I had an appt to go to to see my mom at 1230 at memory care. The pharmacist proceeded to smile while laughing and saying she is the only one that can do it and then the guy that had spoken to us prior started going off on me. I told them I did not want to argue. They then charged us wrong and I did not have time to deal with such incompetent people just paid and left . I will have all presciptions transferred to another pharmacy. I was not the only one and no one yells at someone and laughs when I was not even raising my voice.

CVS Pharmacy has abandoned good corporate practices and common sense. By Priority hiring by diversity you no longer deserve public trust.
Any company that prioritises a woke politically correct agenda is in desperate need of new management. We and others will never do business again with a CVS pharmacy.

I will no longer purchase from CVS and will move my remaining Rx from CVS to another pharmacy. I am shocked that CVS management has gone woke and when you go woke you go broke. I found the article below that shows your true colors so I will no longer spend my money with you.

CVS to Force Hourly Employees To Discuss Their Privilege
Source: Christopher Rufo
The executives of CVS, the nation's wealthiest pharmacy chain, are requiring their hourly employees to take a course and discuss the ways in which they experience "white privilege" or "unconscious bias." In addition to learning about critical race theory, the hourly employees were also tasked with placing themselves along a hierarchy of oppressor and oppressed based on their race, gender, and sexual identity.

900 Edmondson Ave.
The pharmacy closes at 9PM on Fridays. On Friday, 9/24/2021, they were closed prior to 7:30.

The CVS on market street in Kingston, PA refused to fill a prescription for ivermectin today. They said they don't fill it for covid. When asked they said there is no law but their own policy. I understand that it is illegal for pharmacists to write or refuse a prescriber's order as that is considered practicing medicine without a license. The exception is when the patient is allergic to a prescribed medication.

2 days ago, I received on my cell phone, 3 consecutive emails purporting to be from CVS. I opened the first one - it was an offer for free products as a reward for answering a CVS survey. I answered the survey, then the system prompted me to enter my credit card details. At this point, I smelled a rat and closed it and sent all 3 emails to my Trash folder.
Please contact me so I can forward them to you. Thanks.

Terry D'Souza
[protected]@msn.com
[protected]

No one freaking answers the pharmacy phone. Been on hold three consecutive times now for over 17 minutes each time. Trying to contact someone in pharmacy to stop my order of change my new insulin order from processing. This is not new to this location and very frustrating and unprofessional!

THis is in reguards to the Bushnell CVS> Pharmacist Tiffy. ( Description) Cause I do Not no her last name. She is Very heavy Set. I had a issue with her while she worked at the Winn Dixie in Bushnell as well ( She was either FIRED due to multiple compaints is what I was informed by 1 of the Winn Dixie Managers. She Refused to help at all. She BAD MOUTHED ME to my pain managment Dr. when they called Bushnell cvs TO FILL A PRESCRIPTION. AND ( REFUSED) to fill my hydrocodone.
My cell phone is 352-364*-2350. I want to Make a Formal Written complaint against this person. I used to be a Deputy Sheriff. I feel this is retaliation from the past. I do not recall what mite have happened. But I feel this is retaliation from way back then. I want some one to call or email me so i CAN WRITE A FORMAL COMPLAINT. AGAINST THIS PERSON.

[protected]@yahoo.com
Lita L Mattke
PO BOX 1033
Bushnell Fl 33513

I am disabled and a cancer patient. Her Denying me my Pain Medications has caused me discomfort and alot of pain and sick ness due to NO MEDS>

I feel this is very unprofessional on her part. SHE had NO right BAD MOUTHING me.

Thank You

Lita Mattke 09-22-2021

This is about a CVS Pharmacy in Minden, La.71055
Homer Rd.
They never answer their phone calls. Even if they are busy or not. I have been to the store so many times and they will be at least 4 people working plus the Pharmacist and the phone rings constantly and they act like they don't hear it.
Today I tried to call to make an Appointment for two shots they wouldn't answer so, I filled out form on line. Then went up there to get my shots.
As usually the phone was ringing 4 people working and the Pharmacist .
There was no one in line I waited in line only one me for 3 minutes just to say I was here for shots. Then she told me to sit down and someone would be with me. I waited 20 minutes still only one in line. Finally she came and got my money. Told me to sit again. Still no one in line . I waited another 10 minutes waiting on The Pharmacist. Not busy just one person waiting on car drive thru. Finally The Pharmacists got to me.
This place has always been really bad about their customers. I don't know how the policy with Pharmacies is but your CVS is really bad here. I would recommend a person come watch without them knowing. Not just a busy time but also when they are not busy. If it doesn't shock you then I'm shocked at your Company.
I have worked my whole life and I have never seen a company Dept. run this bad. It looks like no one cares.

I've been a customer at the Rosehill road and East Main St CVS for 10 years +. I get everything from CVS. It's right next to my house. Snacks, food, drinks, birthday cards, stationary, all my weekly prescriptions and dog food treats and toys! I've purchased 60$ colognes on multiple occasions. Prices for some items are a little higher but that's ok, I love the store. 99% of the staff are amazing. They know me, we chat at times even. I've thoroughly enjoyed this store for several long years.

I'm the past 4-5 months a woman by the name of Heather was hired at the pharmacy. She has been extremely rude every time I've ever had the misfortune of meeting her. I get a weekly prescription called In on Wednesdays. It's a very important prescription that I've been getting for several years now. Every week. When I'm able to I let the pharmacy staff take as much time as they need to on filling it. Some days I'm not able to wait several hours for them to notice it's been called in and wait for them to fill it. So I would stop by and ask if it was possible to wait or even how long it would take to get ready. I work in retail so I know how someone's attitude can change your whole day so I do my best to be extremely polite and try to bother the staff as little as possible.

On some occasions I will stop in as to not bother them by calling. My intention is to let them know it was called in and get a time frame on when it can be ready. This new woman (Heather)already knows my name and yells out with the most extreme attitude it's not ready yet Brandon I haven't even started on it. I reply that's ok I'm in no rush today I was just checking on a time. She snaps off like a 2 hour waiting period. Which is ok, I understand they get busy. Things happen. I had the same results with her about 6 times. Same attitude. Same time frame. Start to notice a trend in who is giving the attitude and can't figure out why I'm the target. Once she told me two hours while the pharmacist was standing next to her and the pharmacist looked at her like she was crazy and said I can have it done in about 7 min if you wanna sit and wait. So i stop coming by after my appointment and give them a few hours before I call and let them know it's been called in and ask for a time. One time I called and didn't even get out the words "hi, I had a prescription called…" and she interrupts me and says "it's not ready yet Brandon! I haven't even started on it!" Blown away that she didn't even ask who I was and just assumed that it was me and got an immediate attitude with me I just said "O…ok I'm sorry. Thank you do you have a timeframe? I have to work today" she reply's with a scoff and says like 2 hours. I wait the time and go in and luckily she only answers the phone and I was helped by one of the regular girls. This happens several times and I just blow it off as someone's having a bad day. Since then it's happened almost every time I've called. Not always as dramatic but she has a horrible attitude to me. I say thank you bye and she hangs up the phone on me without saying bye. I understand that sound petty. It's the combination of the way she talks to me on top of not being a decent human to someone who is trying their hardest to not inconvenience her at her job. Today (9/22/21 )she got the same attitude with me. I told her I needed my script as soon as possible since I have to work and she got the same attitude as always. I thanked her and she didn't respond and then hung up with out even acknowledging she was done talking to me. Again, lucky she does not help at the check out cuz I was able to get my script without having to talk to her.

Like I said it's doesn't sound like a big deal to some people to have to deal with a rude person once a week. I've extremely introverted and even the slightest bit of confrontation will be averted as much as possible to the point where I'm ready to switch pharmacies. She is extremely unprofessional in her verbal communications with customers. Im not sure about your dress code but her purple hair has unprofessional written all over it as well. She has ruined my CVS pharmacy experience. There is absolutely no reason to talk to a customer the way she talks to me. The fact that I've gone out of my way to be polite to her and she still treats me like I'm a burden is just insane to me. If someone hasn't complained about her yet, I would be extremely surprised. I don't want to have to switch stores and go out of my way just to avoid a bitter human being. I'm even a CVS plus member or whatever the 10$ a month thing is. I enjoy that perk and enjoy the convenience of the location. I can't keep being treated like this for giving an establishment my business. I hope something can be done about this miserable person. Even if she is told she can't interact with customers anymore. It's not about her or who she is. It's about the way she talks to me when Im trying to shop at the establishment she is paid by.

Sorry this is so long. This has been building for months now. I hope you can see that I'm not trying to get her fired or reprimand. I just don't want to have to deal with her if that is how she treats a paying customer for absolutely no reason. Like I said I've done my part. I've been polite and pleasant. If she's continually becomes a issue I will just have to switch pharmacies. It's not something I want to do but my personality and mentality can't deal with feeling like I'm a burden for medical issues I can't control.
Thank you for your time and I again apologize for the length.
Brandon