Menu
For Business Write a review File a complaint
CVS Customer Service Phone, Email, Contacts

CVS
Reviews and Complaints

cvs.com

Learn how the rating is calculated

1.3 32 Reviews 3336 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CVS Complaints 3336

ComplaintsBoard
G
5:27 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, Despite the injuries and my physicians prescription for medication, the pharmacist cares little, only to refer stringently to a very borderline excuse to withdraw from filling a order from my physician for medication. The facts are clear, an order for medication can be filled two days prior to pickup time. My normal schedule for my does of...

Read full review of CVS
ComplaintsBoard
J
1:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello; I was just at CVS on 4307 Wilgrove Mint Hill Rd, in Mint Hill store # 7536 at about 12:30 PM on Wed Sept 29. I saw a gentleman and awoman employee behind the counter. The gentleman was eating and put his fingers in his mouth to lick food off his fingers. He actually made a popping sound with his fingers in his mouth. He was not a young kid, he wa...

Read full review of CVS
ComplaintsBoard
B
6:26 pm EDT

CVS phone service

For 4 months the phone never transfers to the pharmacy to get refills at the North vernon Indiana 47265 Store. Have to go into the store to say refill meds it is rediculious. I have told them that phone wont transfer to pharmacy when we call but it never get fixed, . There phone number is [protected]. Please check problem . Thank you for your time

Desired outcome: Get phone system fixed No one EVER picks up in the Pharmacy

Read full review of CVS
Hide full review
ComplaintsBoard
S
11:00 am EDT

CVS COVID19 testing

My son has scheduled several appointments on your online services to get a COVID 19 test and when he arrived that location did not have the ability to test. One of the locations stated that they have reached out to minute clinic and CVS HQ and you all refuse to fix the online website and remove the ability to schedule COVID19 testing. This means people are not able to get proper medical care in a timely manner as they run around and spread the virus around town trying to make these erroneous appointments. PLEASE get these websites taken down ASAP!

Desired outcome: Update websites about COVID19 testing availability

Read full review of CVS
Hide full review
ComplaintsBoard
S
6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Pharmacy fail to answer their phones

I have called the pharmacy to check on my prescription status because the medication has been listed on the phone app listed as "In process" and my doctor told me they called it in. I been waiting for days on this medication. I call and I'm on hold for over 20 minutes with no answer, I end up getting forwarded to the "prescriber line" and I'm a customer not a doctor! I can't get through at all. This has been ongoing issue. My husband just went to pick up my meditations all but two and that was on my CVS phone app as filled he was told it needed to be called in filled by the doctor as well as the first one still "in process" someone isn't doing their job there! I prefer this place because I couldn't go anywhere else because of my insurance. The place is always packed and very little cashiers there even before Covid was around. I'm so disappointed in this location I live in East Hartford and they have limited stores! Which is a total disadvantage to living here.

Desired outcome: Have pharmacy answer their calls, automated system fixed and more employees at registers, fix CVS app

Read full review of CVS
View 0 more photos
Hide full review
ComplaintsBoard
T
12:28 pm EDT

CVS cvs

I have been a customer for many years, I have several scripts filled each and every month and I also shop at CVS. But I just heard that CVS is teaching CRT. I have never been racist and I am totally against anyone saying because I'm white I am a racist. I am appalled at finding out about your company teaching this. As if our country isn't bad enough with all this foolish behavior and teachings. What are you thinking? I will be telling everyone I know who shops at CVS about this and I will be transferring to a different store.

Desired outcome: Come to your senses

Read full review of CVS and 1 comment
Hide full review
1 comment
Add a comment
J
J
Joetta hughes
Tulsa, Oklahoma, US
Send a message
Oct 02, 2021 11:55 am EDT

Agreed. This is America act American

ComplaintsBoard
J
10:54 am EDT

CVS Service

I have been getting my medication delivered since February 2021. TOday I attempted to pay my costs and order my medication. However, when I cget on line first the website ask me for my user name and password. (had the same one since February) Sudddenly system saids it wrong. I called pharamacy and asked why can't my medication be delviered and I was told they don't have a card on file (really?) I pay $5.00 a month (automatic deductions) Now suddenly I don't have a card on file? Anyway, I tried to go back on line and enter data, was told my pasword did not match what was on file. So I made a new password got into system only to find that that text option for delivery had been "grayedout" making it impossible to re-enroll. THen I tried to download CVS app, No dice, system would not move. NOw this is the LAST day for my medication delivery and I am being blocked. I think this is because I made a complaint a few months back about a problem in a particular store.

Desired outcome: aI am 71 years young, all I want is to get my appropriate medicine the wayI have been, walking is a problem now

Read full review of CVS
Hide full review
ComplaintsBoard
J
10:43 am EDT

CVS service on website

I'm just trying to get my medication delivered I go online as I usually do and it instructs me to sign up to received text when medication is ready, then I can pay for it online. Mind you, I have already set up for this service since February and have been getting medication delivered evr since( I'm almost 71) so walking around to local CVS has become a bother, and I don't drive( car incapaciated) anyway. I go online and found that the text alert option is "grayed out" I can not turn it on. So I said, I might just gt the app( mind you I have been signed in for 9 months) when I couldn get the app CVS person says call CVS Shop( which is the automation ) I waited one hour last week and about 30 minutes no one came to phone. I think Ihave enough meds to last me until Wednesday( blood pressure)

Desired outcome: connect me to someone who can review website or take my order for my medications

Read full review of CVS
Hide full review
ComplaintsBoard
E
9:22 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Sunday, my 37 year old deaf daughter and husband went to the CVS store on 4101 telegraphs in Bloomfield hills to get their third covid shot. The lady pharmacist named Diana discriminated against my deaf daughter. (the pharmacist) Diana was standing in back of plexiglass and distanced six feet from my daughter. My daughter asked her to either take her...

Read full review of CVS
ComplaintsBoard
K
10:56 pm EDT

CVS Service

Doctor ordered an RX. I called and recording said it would be ready at 3:59. When I arrived at 3:45, the door was locked. Called next day and was told they were closed all day 9/25/2021 due to staffing issues. Why did the recording tell me it would be ready at 3:59? Why no sign on the door?
I went ER and was treated with an antibiotic injection and given 2 RXs to pick up next day. I had them sent to Savemart as I couldn't trust CVS.
Here are the doctor's notes Physician Jennifer M Conti at 9/25/2021 8:54 PM
ED Provider Note

CHIEF COMPLAINT

Chief Complaint
Patient presents with
• Cat Bite
Pt was bit on left ankle by cat yesterday. Pt went to UC today and was told to come to ER.

HPI
Joni Azevedo is a 71 y.o. female who presents to the emergency department chief complaint of redness and swelling to the left lower extremity. Patient states that she was bit by a cat on her ankle yesterday she was seen in urgent care today and prescribed antibiotics but unfortunately she was unable to pick them up because the pharmacy told her when they would be ready and then closed before she was able to pick them up. She states has had a little bit of worsening redness since feels very tired but has no fevers nausea or vomiting. She is here just to ensure that she gets the appropriate treatment. Her tetanus is up-to-date. She fosters cats but Humane Society

I want CVS to compensate me for the $120 share of cost I paid for the ER. I can provide that bill when you ask for it, or any other information you'd like.

The CVS I went to was @ 1250 West 7th St, Reno, NV 89503

Desired outcome: Reimburse me the $120 for ER visit

Read full review of CVS
Hide full review
ComplaintsBoard
L
3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Pharmacist and staff

We had a narcotic prescription for fiance . We did not have the hospital fill it since we thought CVS knew what they were doing. We called to see when it would be ready we were told 1130 am and we went in there at 1135 told another 15 minutes then I asked what the hold up was at 1215 it was the pharmacist was doing shots for many individuals . Then at 1230 I asked why this was not being done as I had an appt to go to to see my mom at 1230 at memory care. The pharmacist proceeded to smile while laughing and saying she is the only one that can do it and then the guy that had spoken to us prior started going off on me. I told them I did not want to argue. They then charged us wrong and I did not have time to deal with such incompetent people just paid and left . I will have all presciptions transferred to another pharmacy. I was not the only one and no one yells at someone and laughs when I was not even raising my voice.

Read full review of CVS and 2 comments
Hide full review
2 comments
Add a comment
J
J
Joyce Trawick
US
Send a message
Sep 27, 2021 10:46 am EDT

so sorry you are going through that. I had my insurance representative call me last week after three hours of being ignored. They nevever answered the phone. I am almost out of my medication and they are laughing and giving me the run around for my delivery.

J
J
Joyce Trawick
US
Send a message
Sep 27, 2021 10:45 am EDT

so sorry you are going through that. I had my insurance representative call me last week after three hours of being ignored. They nevever answered the phone. I am almost out of my medication and they are laughing and giving me the run around for my delivery.

ComplaintsBoard
W
1:07 am EDT

CVS Complaint

CVS Pharmacy has abandoned good corporate practices and common sense. By Priority hiring by diversity you no longer deserve public trust.
Any company that prioritises a woke politically correct agenda is in desperate need of new management. We and others will never do business again with a CVS pharmacy.

Read full review of CVS
Hide full review
ComplaintsBoard
R
10:14 am EDT

CVS CVS Management

I will no longer purchase from CVS and will move my remaining Rx from CVS to another pharmacy. I am shocked that CVS management has gone woke and when you go woke you go broke. I found the article below that shows your true colors so I will no longer spend my money with you.

CVS to Force Hourly Employees To Discuss Their Privilege
Source: Christopher Rufo
The executives of CVS, the nation's wealthiest pharmacy chain, are requiring their hourly employees to take a course and discuss the ways in which they experience "white privilege" or "unconscious bias." In addition to learning about critical race theory, the hourly employees were also tasked with placing themselves along a hierarchy of oppressor and oppressed based on their race, gender, and sexual identity.

Desired outcome: Change your politics

Read full review of CVS
Hide full review
ComplaintsBoard
R
12:04 am EST

CVS Pharmacy

900 Edmondson Ave.
The pharmacy closes at 9PM on Fridays. On Friday, 9/24/2021, they were closed prior to 7:30.

Read full review of CVS
Hide full review
ComplaintsBoard
M
12:17 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had Ivermectin and I have had it before Lyme disease. The doctor office put down Covid prevention which is the same thing. First they lied said CvS does not fill Ivermectin then they tried to say it was the ‘board' wouldn't let them. Then finally the pharmacist said he was denying it because he didn't think it worked! I said you are going between me and...

Read full review of CVS
ComplaintsBoard
J
8:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Refusing to dispense prescription

The CVS on market street in Kingston, PA refused to fill a prescription for ivermectin today. They said they don't fill it for covid. When asked they said there is no law but their own policy. I understand that it is illegal for pharmacists to write or refuse a prescriber's order as that is considered practicing medicine without a license. The exception is when the patient is allergic to a prescribed medication.

Read full review of CVS
Hide full review
ComplaintsBoard
T
7:39 pm EDT

CVS email Scam using CVS's name and logo

2 days ago, I received on my cell phone, 3 consecutive emails purporting to be from CVS. I opened the first one - it was an offer for free products as a reward for answering a CVS survey. I answered the survey, then the system prompted me to enter my credit card details. At this point, I smelled a rat and closed it and sent all 3 emails to my Trash folder.
Please contact me so I can forward them to you. Thanks.

Terry D'Souza
[protected]@msn.com
[protected]

Desired outcome: Nail these [censored]

Read full review of CVS
Hide full review
ComplaintsBoard
V
7:57 pm EDT

CVS CVS in Azle, TX

No one freaking answers the pharmacy phone. Been on hold three consecutive times now for over 17 minutes each time. Trying to contact someone in pharmacy to stop my order of change my new insulin order from processing. This is not new to this location and very frustrating and unprofessional!

Desired outcome: Dedicated phone line workers

Read full review of CVS
Hide full review
ComplaintsBoard
V
3:26 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

2yr we have been picking up testerone but over 23 yrs used cvs. The parma forgets to give the syringe with needle. The other day we picked up and didn't give the syringe and charges us for not needed incorrect needle again. This is a fill needle not one to use with the meds no syringe was included nor the 3ml syrunge with needle. Needle. This is what we...

Read full review of CVS
ComplaintsBoard
D
5:11 pm EDT

CVS complaint

THis is in reguards to the Bushnell CVS> Pharmacist Tiffy. ( Description) Cause I do Not no her last name. She is Very heavy Set. I had a issue with her while she worked at the Winn Dixie in Bushnell as well ( She was either FIRED due to multiple compaints is what I was informed by 1 of the Winn Dixie Managers. She Refused to help at all. She BAD MOUTHED ME to my pain managment Dr. when they called Bushnell cvs TO FILL A PRESCRIPTION. AND ( REFUSED) to fill my hydrocodone.
My cell phone is 352-364*-2350. I want to Make a Formal Written complaint against this person. I used to be a Deputy Sheriff. I feel this is retaliation from the past. I do not recall what mite have happened. But I feel this is retaliation from way back then. I want some one to call or email me so i CAN WRITE A FORMAL COMPLAINT. AGAINST THIS PERSON.

[protected]@yahoo.com
Lita L Mattke
PO BOX 1033
Bushnell Fl 33513

I am disabled and a cancer patient. Her Denying me my Pain Medications has caused me discomfort and alot of pain and sick ness due to NO MEDS>

I feel this is very unprofessional on her part. SHE had NO right BAD MOUTHING me.

Thank You

Lita Mattke 09-22-2021

Desired outcome: I want a phone Call. I want her Held Responsible for her actions

Read full review of CVS
Hide full review

CVS Reviews 0

Looks like CVS has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent CVS, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About CVS

CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review Cashier woman was posted on Apr 9, 2025. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3368 reviews. CVS has resolved 283 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
2644 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 24 24 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 16, 2025
  7. View all CVS contacts
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.