CVS
Reviews and Complaints

last night I went to CVS store at 12080 S Jog Road, Boynton Beach, FL 33437 to purchase bottled water. When I returned home and opened the plastic wrap to put the water in the refrigerator - I realized that I had purchased sparkling water by accident. I immediately returned to CVS with my receipt showing that I paid $4.99 for the item. The manager and her assistant immediately both took a horrible nasty attitude towards me and the manager said the plastic was ripped and what should she do with it - told me to throw it in the garbage. Not only was she nasty along with her employee who had been giving me nasty evil looks when I originally went into the store to make my purchase. Then I said they were not nice and yes, I called them [censored]es, the manager started screaming at me and told me to out out of the store and I was never allowed to shop there again. I told her to back off of me or I would call the police. If this is the customer service being acceptable by CVS - I will NEVER go into another CVS as long as I live. I will never walk into another CVS and I am going to make a post on social media about what transpired last night. CVS owes me $5.00 - pay up!

The music itself is insipid, but the sound quality could not be worse. For a company trying to prove its competence, this make you sound like a two-bit operation from some third-world country. Our little dentist's office has music that is nice enough, and the sound quality is perfect. Come on, CVS.

I was trying to get a prescription delivered because I broke my foot.

I have tried for the past 3 days to get my 1 single 'ready' medication delivered. I called and waited in the queue. Each time I call, I wait for 20-30 minutes, they answer with no voice, I only hear them typing in the background, then they disconnect me.

Today, I was hung up on after 20 minutes in the queue. I called back - sitting in the queue for over 30 minutes, I finally connected. They guy was very non-communicative and didn't seem to understand, after pulling up my record and my 1 medication waiting for pickup, that I wanted it delivered.

Why is this so hard!? Why is the wait time so ridiculous?

And Especially WHY DOESN'T THE ANDROID APP ALLOW ME TO SCHEDULE DELIVERY? I get to step 3 for signature and there's no way to enter or validate anything - this is a $0 prescription for me. WHY? (And yes, my credit card is up-to-date even though the total is $0)

I went to CVS at 1002 S Busse, Mount Prospect, Illinois on 9/27/21. A male behind the counter (name & work credentials unknown) took my request for hi dose flu shot. I am 74 years old. He asked a female worker where? & she pointed it out. He told me to go behind the curtain & sit. After the shot I asked for proof. He gave it to me & when I got home I realized I did not get the hi dose flu shot. The document did not have the name of the person who gave it to me much less their credentials! I showed it to my Dr & he said there was nothing to be done bc I cannot get another flu shot, obviously.

Your store charged me an extra $25 as a separate transaction after we purchased items items and did a cash back.

Description: DDA PURCHASE [protected] CVS/PHARM 00240--6 JFK CAMBRIDGE MA USA02138 [protected].02.36
In-process
Amount: $25.00
Transaction type: WITHDRAWAL

Please refund my monies immediately

On 10-4-21 I called CVS pharmacy 4100 redwood Rd Oakland CA because I wanted to find out if I could get a flu shot as a walk in. I followed the prompts and was disconnected 3 times. So I drove there, waited in line an requested a flu shot. The clerk said she could not do a walk in that I needed and appt.
I told her I called an was disconnects X 3 and she informed me she had nothing to do with the call system, it was not her problem. I told her I thought it was her problem since her patients were being disconnected repeatedly and it was call to her pharmacy. Such crappy service. I would have said, I am so sorry you could not get your question answered and you were repeatedly disconnected, if you wait a few minutes I will squeeze you in for a flu shot...just a suggestion you improve patient services and communication Roberta Durham RN PhD

I have been trying to get a refund that was processed on August 11, 2021 - it is now October 4 still NO refund!

I have tried multiple times to reach the pharmacist, which is required to transfer controlled prescriptions for my daughter to local CVS pharmacy near her college. Today I was on hold for 1.25 hours and a pharmacist never answered! It's incredibly frustrating.

Can you please tell me why Sedwick the Pharmacists at Store #3975 would refuse to give an 84 year old man who just went thru Radiation a Moderna Covid Booster Shot? Sedwick said he wasn't immune compromised--does cancer and radiation not count? Does age not count? His doctor recommended it, yet this man refused to give it to him. We filled out the proper forms and were sent a confirmation email for his appointment for 1pm for October 3rd, 2021. We were there early. When we got home, I received an email saying they canceled the appointment. What is going on with this store?

I was trying to get my cov19 shoot they are helping the management out he was. Asking about my cov19 shoot they being racist at me calling me names and telling I can get my test there for my cove they are chancel my appointment when I didn't tell them to do that they are calling me names etc the white man it's manger he's being rude to me and other things to I have no right to delete my appointment out the system he told me to go to my house to get my COVID-19 shot card I went home to go get it now come back in Addison I believe everything out of the system I'm tired of this freaking CVS and the tide is freaking CBS being racist to me and being racist to me

On Friday, October 1, 2021, the doctor phoned in a prescription for Vern Squire, and 84 year old man struggling to breathe due to chest congestion. We were told the prescription would be ready by 6 pm but that the pharmacy was closing at 6 pm due to lack of staff so get there before 6 pm so we went over at 5:45 pm only to be told that they didn't have time to fill it but it would be filled by 2 pm on Saturday, October 2, 2021. We went back at 1:50 pm only to be told that it still wasn't ready and that they were closing at 2 pm due to lack of staff but that we should try tomorrow, Sunday, October 3, 2021. If the man didn't need the medication urgently then I wouldn't care but it's now been two days with no meds and the counter clerk walked away and flip us the bird when we tried to explain that the medication was important! I guess CVS wants to be sued for the death of Mr. Squires because that is the route we are going for if they don't get this prescription filled.

The person at drive thru opened at 10am pushed a button and said wait while I wipe down. 1003 I pushed button nothing honked my horn she said "you have to wait iam wiping down, Thank you. Didn't even look at me and yes I called her a[censored] but there was a homeless person standing by my car and I just wanted to get out of there. She said I was verbally abusive, but she was so disrespectful and said she would not serve me. I would NOT go to CVS but my insurance forces me too. If you open at 10 open don't disrespect my time while you take your time to wipe down.

I am asking you to review what I have written. Also I'm asking for reimbursement for my ER bill ($120) for the following reason as I would NOT have needed to go to the ER if it weren't for CVS not being open on that day…Sunday September 25, 2021 at 3:45 p.m.

I was bitten by a cat and went to Urgent Care 9/25/201. The doctor ordered two RXs and called it into the CVS @ 1250 7th St. Reno, NV 89503 @11:30 a.m. I called CVS at noon and recording said my RXs would be ready at 3:59. When I arrived at 3:45, the door was locked. I repeatedly tried calling without answer. The sign on the door said it was open until 5 p.m. I Called the next day, and I was told they were closed all day 9/25/2021 due to staffing issues. Why did the recording tell me it would be ready at 3:59? Why no sign on the door?
I then went to an ER (waited 4 hrs to be seen) as the Urgent Care told me it was imperative I start the antibiotics ASAP, and by that time, they were closed. At the ER I was given two antibiotic Injections and two RXs for antibiotics, which the doctor said I HAD to start the next day as cellulitis was already setting in. I had the scripts sent to Savemart Pharmacy as I couldn't trust CVS being open or not!

Here are the doctor's notes Physician Jennifer M Conti at 9/25/2021 8:54 PM
ED Provider Note
Chief Complaint
Patient presents with
• Cat Bite
Pt was bit on left ankle by cat yesterday. Pt went to UC today and was told to come to ER.

HPI
Joni Azevedo is a 71 y.o. female who presents to the emergency department chief complaint of redness and swelling to the left lower extremity. Patient states that she was bit by a cat on her ankle yesterday she was seen in urgent care today and prescribed antibiotics but unfortunately she was unable to pick them up because the pharmacy told her when they would be ready and then closed before she was able to pick them up. She states has had a little bit of worsening redness since feels very tired but has no fevers nausea or vomiting. She is here just to ensure that she gets the appropriate treatment. Her tetanus is up-to-date.

I can be contacted at [protected] or [protected]@gmail.com

Thank you,

Upon reviewing my PHI I noticed that a CVS Pharmacy had submitted to my Health Plan information regarding an alleged innoculation for Shingles (August 2019). I went to the pharmacy who does had access to electronic records (CAIR)showing data entered under my name but no indication that I received the second dose. When asked, I was told to contact CVS Pharmacy Records for any signed authorization or proof that I was the person that received the shot and how it was verified it was me.

I called various numbers provided by CVS and finally made it as far as Pharmacy Services who then contacted Pharmacy Records who would not speak with me directly but went through Pharmacy Services and hung up before all questions were answered. I was told to return to the pharmacy that referred me to them initially and then added that any signed authorization would have been destroyed, since it was two years old.

My Healthcare Plan has information that I received this immunization and likely had a bill submitted to them (?) meaning there is a high probability that if I desire this innoculation that I will be responsible for any payments.

For 4 months the phone never transfers to the pharmacy to get refills at the North vernon Indiana 47265 Store. Have to go into the store to say refill meds it is rediculious. I have told them that phone wont transfer to pharmacy when we call but it never get fixed, . There phone number is [protected]. Please check problem . Thank you for your time