CVS review: Prescription availability

My doctor's office called to confirm prescription availability on 9.28/2023. They were told the prescription was not in stock on 9/28, but would be available on 9/29. It is now 10/02 and the prescription is still not available. I receive texts with a number to call if I need the prescription today, but no one answers the number and the call disconnects after 30 minutes of being on hold. I've been disconnected after 30 minutes of being on hold on 10 different calls. CVS Customer Calls calls have not gotten through to the pharmacy even when they try on the physician line. I was also told that the problem is that the pharmacy is overwhelmed by demand for Covid and Flu vaccine. While I am obviously ill (I can't eat until I have this prescription), I am only alerting you because I am filing a complaint with New York state and asking that CVS not be allowed to give Covid and Flu vaccines if it means their staff cannot provide prescriptions when promised and I am filing a complaint with as many regulatory and Social Media companies as I can.