CVS
Reviews and Complaints

I need syringes to self-administer meds. I visited my doctor for instruction in how to do it and was instructed to use a certain type of needle. CVS has that prescription but is out of the proper needle. I have been there three times. Last night they finally told me that the needles were on backorder with no known time of delivery to the pharmacy. The tech suggested that I go to another pharmacy to find the needles. I have never seen the prescription, so I don't even know what to ask for. It would seem reasonable for CVS to find the proper needle . Telling me to look for the needles at another pharmacy is outrageous treatment of a client. I have been using this store for fifteen years. Does anyone in that organization care about their client?
Store #7092
David M. Halbert
10/13/43

DR sent script in on fri oct 30. I called to make sure they had my BIN#. They said they need it. I had to call riteaid to get all the info. Then called back cvs and was told they didn't need it they were all set. I was told to P/U sat 10-31. OK. Got a call sat that script was ready. I go there on 10-31 and was told I had to pay. That they didn't get ins co approval. 11-1 received call that script was ready. I called and they said all fixed and ready! OK went on 11-2 to P/U script. was told I had to pay that they didn't get ins co approval.

Now this is pain meds for a back injury that I am out of meds!. I called WC this PM 11-2 and was told CVS didn't even send for approval till 10-31 in the PM. So all my phone calls and trips to pharmacy were for nothing. I am 66 on a ton of meds. I was a riteaid client for YEARS! Now I think this is WRONG!

Hello
Was suppose to be leaving for Hawaii today. Went by the rules sent to me from the state of Hawaii. Get a test from these locations 72 hours ahead of your flight, CVS was listed.
Filled out all information selecting going to Hawaii. Touch test Friday 30th 10 am. Never received tested back and had to called our family vacation. After 2 hours and two transfers I got to billing. I was told by the young man I would receive it in 72 hours. I stated we were told we could not board the plane without this. I told him it would be 72 hours in ten minutes and everything was cancelled. He stated I should have read the small print. So if you are tied to Hawaii to process these tests why haven't I still received my results at this time. I will be listing this on all my media sites until I get a refund or response.
Dan Weaver

Waited on the phone for 30 minutes to speak with a pharmacist.
Website does not help either. It is not descriptive enough to know if I am receiving my script or not. I receive medicines I am not out of. It is all over the place as far as bad customer service. Jeopardizing my health by incompetence, and not hiring enough people to handle customers. This has been going on far before Covid-19, so this is not an excuse you can you.

While shopping there today wednesday 10/28/2020. I had asked the girl tiffany about free batteries, that were a free item for me. Then jennifer said I might be able to look for you. As jennifer came back with a different brand, tiffany was very, very rude saying in a nasty way, I told her already that we didn't have the brand that we are giving away free. I know she had told me, but jennifer was double checking and had went out of her way to help me. You would think that tiffany being a manager would have done that and be a little more polite. We spend quite a bit of money at this location and do a lot I mean a lot of prescriptions at this store. The pharmacy people are absolutely the best. So are all of your other employees. But tiffany needs some more training.

I got 1 bottle of butorphanol and it's a 2 bottle prescription. They said they would put a rush order in. This was 9/5/20. I just called today 10/23/20 and they said the pharmacy they get it from was out. I got a new script from my doctor and had it sent to Walgreens. Received the prescription and a refill from the same company cvs deals with! I need help.

Run and run fast
Run and run fast. If you are considering doing a rapid covid test here. Don't. It is unsafe, they are popping people in every 15 minutes to test, the test alone takes 13 minutes. So if you think they are properly sanitizing between clients, there is no way. Only one person in the room doing the entire process, of calling you, you testing yourself, then she runs results, then calls you back, results aren't in before next person comes in. Ppe are not changed between clients unless they tested positive, which they won't know until you already walked in the door and sat down. They are going to increase the spread not prevent it. Greedy greedy greedy to bill your insurance company hundreds of dollars. If you walk in and get a 2 day test done, you get 30 minutes of their time. This is enough time to properly test you and decontaminate the area before next person comes in. How crazy is that? I guess there is no one to enforce standards when there are none.

I scheduled a visit today with your telehealth. I was charged. I made the appointment online. I downloaded the app on my cell. I clicked on the link for my appointment and it didn't work. The pa called and said she would call me back and did not. I called your cs department and waited for 25 minutes, got no help and then, your csr hung up on me. I want my money back immediately.

I want to hear from someone ASAP.

Franchezka Cuza
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