CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Covid tests
CVS has been advertising that they give free flu shots and free Covid tests. How are they free if my insurance was charged? Then, they give a 3 to 4 day waiting period, then it moves to 5 to 6 days and now it is six to 8 day waiting period. I had to cancel a visit with my daughter and who is going to pay my bills. I have no time for deceit.
Read full review of CVSFlu shot
On 12/1, I called the pharmacy to schedule a flu shot for my daughter. My daughter had Covid in September. She quarantined, recovered, received a letter from Mass Covid Response Team that she was no longer contagious and that she may return to work and her normal duties. She was told that she could continue to test positive for up to 90 days, though she i...
Read full review of CVSNavage nasal care
My name is Leslie Mclaurin my address is 41 Buck Keaton Way Riegelwood NC 28456 I went into CVS November 17, 2020 to purchase navage for my mom she had stuffy nose so when I found it on the self it was two on the self and the first box had a cut on the box so I took the second one it didn't have a cut on the box so when I get home I went to open the box and...
Read full review of CVSPharmacy
Sylvania oh Pharmacy google review from me This CVS actually doesnt deserve a one star but they dont offer a negative star, The pharmacy here has the worst customer service in all the CVS's in the greater Toledo area and I have used all of them to fill prescriptions. I was prescribed a 15 day to script to try out. As it seemed to do what the doctor wa...
Read full review of CVSCorruption unequaled!!
Unfortunately, I have CVS insurance, because my employer won't go with an honest company for employes rx plan!! I've been having problems with them for the past two years, trying to get my rx's filled, and all they give me is grief, lies, and hate!!! CVS #7453 on Coit Road and Park Road in Plano, TX is close to me, so I was getting my meds there until I...
Read full review of CVSPharmacist Sandip S Bhagat
Date of Incident: Wednesday, November 25, 2020 I had called in to get a refill on my medication Gabapentin 800MG and was told by a very nice employee that we would get it ready. When I went in to pick up my medication, I was then informed that the pharmacist was holding it and I couldn't get it refilled until November 29, 2020. I asked to speak to the...
Read full review of CVSOver payment for flu shot
On September 26, I received a Flu shot at the CVS Pharmacy located at 700 Boston Road, Billerica MA. I was told there would be a $30 co-payment which I charged to my credit card. Subsequently I checked with my insurance carrier UnitedHealthcare and was advised that my coverage did not require a co-payment. United spoke to someone at the Pharmacy and was told that they would be in contact with me directly to resolve the over payment. More than a month elapsed with no call or coorespondence from CVS. I reached out to United again and they were advised that CVS had in fact paid me in cash to settle the complaint.
In fact I have not heard anything from CVS. I have not received cash, a check, a reversal of my credit card payment or any other form of compensation. Nor in fact have I had any contact with anyone from that store. Header information of the transaction follows
REG#09 TRN#8460 CSHR#1412862 STR#183 Helped by SEOPHAD
Dan Foley 42 Morgan Rd Billerica, MA 01821 T [protected]
Customer service and management
Store #1362 202-966-3023 The store allows a homeless old agile and cunning woman to sleep and remain posted in front of the store every day. She babbles uncontrollably but I never thought anything of it until I realized it's part of her scam. She goes into the store when you don't notice her and she either follows you to an isle or to the register and...
Read full review of CVSNot complying with covid rules / poor set up+++
I am a customer & the set up in CVS Target North Rochester MN is terrible. I have gotten 3 shots - 3 different times and during the shots I have mothers/kids walking 2-3 ft in front of me, customers back & forth. No privacy & not applying with covid. They do have 6ft lines to stand apart when waiting to get medications but then other customers walking right...
Read full review of CVSHealth brand of mint waxed dental floss
I bought a double pack of CVS brand of dental floss, thinking it would be comparable to Glide. I've never had a problem with CVS brand items before. But, this dental floss is the worst! It is not smooth and it catches between my teeth and splits. The number on the bottom of the case is 295194 which might be the lot #.
Read full review of CVSPoor customer service
Dear Sir/Ms. Please correct the attitude of your staff. Was served by Ms. Kamelia 54-06 31st. Avenue Woodside, NY 11377 Blurting "[censored]!"in front of a customer. After the shield accidentally fall off due heavy bag of merchandise. Frequent customer to this location. We need happy staff working @ your pharmacy! We would appreciate if she said in a nice way.
Read full review of CVSPharmacy
I have high blood pressure that requires medication management to prevent a stroke. Two months in a row, my medication was not ready in a timely manner. This month, my medication was ordered on 11-18-2020 by my physician's office. The "promise time" was 11-19-2020 at 0842. I arrived today 11-19-2020 at 312 pm at the drive thru to pick it up. I waited in...
Read full review of CVS and 1 commentPharmacy
My prescriptions keep falling through the cracks, randomly stop being delivered, get wrong refills dates on them and nobody at the store where I live ever has an explanation. Something very wrong is going on with CVS, its management, or computer systems. I've been in line behind others who are having the same problems. This is an ongoing problem.
Read full review of CVSService
My parent recently visited cvs pharmacy at baldwin park (address below) They were buying vitamin items but one of the cashier or front ends was very rude and impatient, irritated that my parents didn't know how to apple to the cvs card. She didn't help them or even tried to explain how to do it, so the front-end associate was unhelpful, rude and very bad...
Read full review of CVSPrepaid debit card that was never activated!
On 11/11/20, went into CVS - Victory Boulevard - Staten Island to purchase a prepaid debit card for $250.00. I followed the instructions on the screen, paid in cash and even rounded up for an Alzheimer donation for a total of $256.00. The machine had difficulty and a cashier had to swipe his override card several times. At the end of the transaction - no...
Read full review of CVSPharmacist lied and screwed me out of my months medication.
My husband had gone in to fill a prescription for his monthly medication. They needed a prior auth so they gave a 3 day supply until that went through. Then when he goes to get the rest, and they inform him they charged the insurance so now he can't get the rest of his medication for the month! Your company is awful! Every month. Horrible employees
Read full review of CVSUnethical behavior
To CVS: REF: CVS Remerch 7/CVS TNL External Pain Pure Enrichment New Item Test I am Merchandiser (Current Employee) with SPAR on Wednesday November 11, 2020 I arrived at store number 169 to complete contract assignment I reported to Manager Sharon I politely inform Ms. Sharon the New Item Test that would be done in the store as result she became the...
Read full review of CVSPharmacy at store # 5687
My family and I have been treated rudely 3 different times in the pharmacy. Ariana, in particular, needs some training in customer service. We've been sent away until the prescriptions were supposedly ready. However, when we return, we learn that they aren't in fact ready. We have been huffed at, eyes rolled at, told there was no such person, and in general, made to feel like we are idiots. I have transferred my prescriptions to another pharmacy and will hopefully be treated like a human.
Oxycodone hcl 10 mg tablet
I went to CVS pharmacy, 6202 U.S hwy 41N, Apollo Beach, Fl, store #3520, at around 10:15 Sunday, Nov.8th., with a prescription for 90 pills. I picked up the prescription and when I got home I counted the pills, as I always do, and found there were 2 short of 90. I drove back to the store and confronted the pharmacy manager, who was the one who filled the...
Read full review of CVSUnanswered phone calls
I have called store #3673, 2497 S. Woodland Blvd, Deland, FL numerous times over the last two weeks to get a prescription filled or to ask a question about my husband prescriptions. They have yet to answer the phone. I've been on hold up to 30 mins. at a time. No matter when I call, morning, night, weekday, they have not picked up. I have to drive to the pharmacy for an answer. This is NOT customer service.
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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