CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Coupon
I tried to use my $5, 00 off coupon at CVS inside Target. They refused CVS coupons. I will not return to this CVS ever and I am asking all on my social media to boycott CVS at Target. Target needs to coordinate with the CVS inside their stores on their cash registers. I want an answer. [protected]@gmail.com
Read full review of CVS and 1 commentIllegal practices
Assaulted by your pharmacist, inexcusable behavior. This is a very hard topic for me but this is very important so it never happens again. I had a late trimester miscarriage, I was given a small script upon leaving the hospital on saturday and my primary sent one in the following day to cover the following week days. Two different doses to different...
Read full review of CVS and 3 commentsWorking conditions for pharmacists and compromised customer care
I am extremely concerned that the safety of consumers is threatened due to the extreme pressure placed on pharmacists created by poorly staffed pharmacies in order to maintain high profits for the chain. It is also that stress that goes home to their families that is also consuming many pharmacists. The demand and expectation of the chain for pharmacists who have no sales training to sell services and products while simultaneously filling prescriptions and multi-task with little staff assistance and often no staff assistance at all is devastating. The stress is monumental because it is brought home where the rest of the family also has to endure the stress of coping with that person who is shattered emotionally due to the stress created at work to not harm anyone by making a mistake when filling a prescription and to make their daily metric goals. Pharmacists are paid well and their families rely on that income so the pharmacists feel a huge burden on their shoulders to put up with those terrible situations at work so they can take care of their families. They are threatened with being fired for not making their daily sales calls goals, extra add-on sales like vaccinations and potentially mis-filling prescriptions. The biggest factor in creating the high stress is in cutting back the amount of payroll by not providing enough pharmacy technicians to do the work that needs to be done thoroughly. In other words, the pharmacist is doing all the other tasks that normally technicians would have done plus also filling prescriptions as well as making forced sales calls to current and ex-patients under their care. Family life suffers at home as a result of the stress induced by those working conditions. Patient care is compromised as prescriptions need to be filled at a certain pace but also need to be multi-tasking basic store practices/operations as well as actively selling vaccinations to make all these "metric" goals. Help! Isn't there something that can be done about this? Complaining to the HR department as observed has always led to the pharmacist being fired not long after the complaint was filed for "some" reason or another, so most pharmacists won't complain, at least not until they find a new place to work. Will it take one death or several caused by a pharmacist mis-filled prescription or a major law suit filed by a single or even group of pharmacists (class action) to enable CVS to open their eyes to the greed they have allowed to over rule their ability to run a safe place to work for their employees and their consumers to shop?
Pharmacy
The Pharmacy department needs help!!! They never have your prescription ready when recording states time filled. They do not have enough staff to help- hold time on phone exceeds 30 minutes and always long lines in side store and in drive up. Today I went to pick up a script that I called in on Saturday 10/3 that recording said would be available for...
Read full review of CVS and 1 commentStore front
On Viers Mill Rd Silver Spring Md. either 20902 or 20906. Store light scare out at entrance, store looks closed. It is unsafe at night, for customers and employees. Also while I was here police were called because of 2 shoplifting incidents. I'm sure it's easier for people to run out with it being so dark. My post seems to short WTF. I complained to...
Read full review of CVSPharmacy refused to fill a doctor's prescription
Took a prescription to a local CVS pharmacy. It was a doctor written script. The amount was large however patient has been on this drug for close to 22 years. We have been going to Walgreens but the manufacturer of drug changed and CVS carries the brand that we take. The pharmacist spoke to the doctor about the script and the amount and overrode the doctor...
Read full review of CVSPharmacy department
My insurance company requires that I use cvs as my pharmacy and I had to transfer my prescriptions from kroger. I could not be happier with the kroger pharmacy! But, I can no longer use insurance coverage there.
I have tried to call the cvs store located on high street at [protected] for three days without success. They simply do not answer the phone. Today, I let the phone ring for 41 times before I hung up!
I went on line and what a chore it was to register. The site is not user friendly and the "lets get you started" feature takes forever!
I will deal with cvs only because I have to. First impression: aweful!
Prescription refill
My mom, Kyungsin Cho, needs strip for One Touch Ultra 2. Her blood sugar level is unstable where it shoots up to over 400 and then falls down to 70. Her doctor wanted her to check 3-4 times a day for the next few weeks just until they find the right regimen, but CVS won't fill it claiming that it is not covered by Medicare. The pharmacists indicated...
Read full review of CVSWouldn't allow me in the restroom and it was an emergency
I asked the front of store that I was having an emergency and she flatly would not open the rest and I defecated in my pants and still would not assist. I asked for some toliet paper after it occured and being very obstinate she said I should have defecated at home.
Read full review of CVS and 1 commentPharmacy
Yesterday I contacted customer service at your corporate headquarters to complain about something which to me was absolutely inexcusable. I asked that it be forwarded to the district manager, that is who I wanted a return phone call from, not the manager at the pharmacy that made this horrible error. Isn't it a shame that cvs could care less that a customer was given the wrong dose of a script because of the pharmacy error? And then the district supervisor doesn't have time to address the situation himself? Lame, your pharmacy is dealing with people's lives here.
Poor customer service
I had an issue where at the store they would not accept my 40% off one item coupon. I was told to contact one 800 Cvs when calling for three days I finally got someone who was able to view the transaction, a woman named Shaun from extra care. after she told me that I had to go back to the store to get the issue resolved she placed me on hold to speak to a supervisor for 32 minutes and then disconnected the call. Terrible customer service and treating the customer very poorly. I called back again explain the situation for the 10th time to be disconnected again by Denise in extra care. I would like to be credited either to my credit card or to my extra care account the difference of the coupon at this point it is just been a back-and-forth game and I am disgusted at how your representatives treat the customers. In addition if they are going to disconnect the call then they should at least call the customer back considering they confirm my phone number every time.
Store manager store #9548
I went in to get Claritan D and Flonase. The gal at the pharmacy (Yvette) was cordial. She called for assistance to get Flonase out of the locked glass case. A female worker came to assist and already looked perturbed at me and I had no idea why she used a tone towards me. I expressed to Yvette how rude she was and Yvette agreed. The rude worker is the manager.
Read full review of CVSCivil rights violation
I am writing to inform you that I have had my civil rights violated at the CVS store by Manager Lupe Pina at 3010 S. Sepulveda Blvd. Los Angeles, CA. At around 12:20 pm on September 15, 2020 I was in the store wearing a face shield with a medical exemption on my neck that gives me the right to not wear a mask that covers my mouth and nose due to medical...
Read full review of CVS and 2 commentsGeneral
You send me a coupon for Folger's or Maxwell House coffee for $2.99 for a jar and I send it to my card.
I go to your store and invariably they don't have it and I'm told to try another CVS store instead of giving me a Rain Check.
I have no intention of running around to different CVS stores because you can't keep product in my local store in Ormond Beach, FL.
I actually called your Customer Service and the young woman offered me a $2 discount coupon.
If you can't honor your special offers then I won't be shopping any further at CVS. Very disappointed.
My name is Wm. J. Levy at [protected]@aol.com
drive thru window
How can you be so poorly understaffed on a Saturday in the midst of this Pandemic. It took an hour and four minutes to get my script. The usually friendly pharmacy agent was doing the best he could. Senior citizens don't always have much time and waiting in a drive line really stinks.
Prescriptions
Please have cvs corp. Stop calling my prescriptions in for me. I call them in myself. Last week I went to pick up my med at cvs 63newport ave. Pawtucket ri. Seems cvs corp. Had sent in another one of my meds for refill which I didnt need last week. The pharmacy said it was sent in from cvs corp. Please do not do this as I still had plenty of that med. I order them on time when needed by myself. Please take my name off of your list. Lucy m. Rossi [protected]@verizon.net
Pharmacy
On 9/9/20 I called the pharmacy to check if my prescription was ready the women said there was no prescription for me she was very rude!! I contacted my Dr. office and they said the faxed it but that they would call it in that same day. later in the day the Dr. office called me to let me know they left the prescription on the answer machine. I called today...
Read full review of CVSService
Service here sucks!! 5 people in pharmacy and it took 20 minutes just to drop off my prescription. One tech was working the drive-through the pharmacist I guess was filling orders with her covid mask hanging down below her chin which lets me know if the pharmacist knows she don't need to wear it nobody does. One tech was holding up the drop off line trying...
Read full review of CVSNo cost covid 19 test
CVS rep. says "no cost" is not the same as free. They charged my insurance company, and I may or may not get a copay. I tried to cancel test within 24 hours (It might take as long as 9 days to get result) but they said they could not cancel test (sent out to Quest Labs - I contacted them too, but they said they couldn't cancel test either.) I think their...
Read full review of CVSVery rude behavior
I called the CVS Pharmacy about an hour ago which is located at 10 E Columbia Avenue Battle Creek Michigan 49015. At my Doctor visit this morning My Doctor prescribed an upgrade to my prescription (Flomax). Normally I have my prescriptions filled at the Bronson Hospital Pharmacy in Battle Creek- it was called into the Bronson but they stated it had to be...
Read full review of CVSCVS Reviews 0
If you represent CVS, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
-
CVS Contacts
-
CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
-
CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
-
CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
-
CVS social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
Most discussed CVS complaints
ruined my film photo processing!Recent comments about CVS company
CVS Pharmacy - wrong prescription filledOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!