Danbury Mint
Reviews and Complaints

Danbury order # [protected]-1
I ordered one piece and paid for it. They keep sending more and and billing me. They somehow tricked me into a continuous $$$ stream for them. I sent three letters to cancel. They don't respond except to send more junk with billing.
Now I am sending the big f...g display box back to Torrington, CT

I am finished with this terrible company.

PJ Skrzypek
[protected]@yahoo.com

I ordered an anniversary gift for my wife through Danbury Mint. My information concerning my address on the original order was entered in correctly. The cost of the heart necklace with each person's birthstone and name was taken from my account. I never received the necklace as for some unidentified reason it was sent to an address that I hadn't lived in for 5 years in Massachusetts? I now after 4 emails have gotten a customer service rep to tell me a new one will be made but it will take until 4/30/2020 to produce! I would have expected an apology number 1, and expedited shipping after a total screw up on their end. Again, my original order shows my shipping informatiin was to be sent to my address in Florida. Somehow, somebody decided to use an old address I. Lieu of looking at the address given on the order? My anniversary gift surprise for my wife is now ruined... I expected better

David Dick

I am still waiting to receive my refund on the Lois purse that I returned to you on March 18, 2020 which you received on March 20, 2020. You stated You would credit my MasterCard account upon receipt of the purse. What is the delay?

The FedEX receipt # [protected].

Thank you

Lois Koehler

1280 Cherry Rd NW Apt 314

Massillon Ohio 44647

I ordered this some time ago. Just got back from 2 weeks in Cabo and hoped it would be in the mail as it had not arrived prior to leaving. Alas, no pendant but an invoice. It indicated pendant was shipped 0n 11-22. Don't know where it was shipped but it did not arrive here. Of course I don't want to pay for something I did not receive. But, I would still like the pendant. Please advise as how we resolve this. Thank you!
Norma's birthstone is February. Greg's is January. Our order number was [protected]-001.
Thank's again. Greg West, [protected]@aol.com, 63407 E. Flower Ridge Dr., Tucson, Arizona 85739. [protected].

I placed an order for a pendant for my wife on December 7th and was notified it was shipped on December 9th. The tracking information stated it would be delivered on December 17th by FedEx. Then...it was pushed back to the 18th...and the 19th and the 20th. Now...(as it was not delivered) the tracking information says it will be delivered by the USPS, with no specific date provided.

I live in an area serviced by FedEx daily. Had a delivery truck in my neighborhood today. So here's my questions: Is this order coming through an international provider? Why has it been frequently postponed? And why has it now been transferred to the USPS?

First off, this company states they ship via FedEx. What they do not tell you is that it's Smart Post which takes ten days or more cross country, if ever. Plus they charge enough for shipping it could go Fires Class Mail which would be three days at most. But no, they use the Smart Post (Or stupid post as it really is)

I ordered this pendant on 11/22/19. I received an e-mail on 11/28 stating it had been shipped although it had not been received by FedEx at that time. Several days later the site said it would be shipped in 2 to 3 days. I contacted Danbury and was told that was an error, it had been shipped. Actually, FedEx received the item on 12/5, two weeks after it was ordered and a week after they told me it was shipped. While I followed the shipment daily as it made it's way across the continent, on Dec 12 I received a notice from FedEx that they no longer had a scheduled delivery date. Nice! Here it is December 14 and no pendant. It has traveled all across the country and now the FedEx site states it will be delivered by their Home Delivery instead of the Post Office, yet never has gone out for delivery. I really don't hold out much hope to see this until next week at the best guess. Maybe not ever. And to top this off, the package weighs less than two ounces. Imagine the beating in a FedEx truck and transfers totally across the US. Might not even be suitable as a gift anymore.

I would NEVER order from these people again. Their shipping is atrocious as well as deceitful in stating it will be FedEx. I ship with the major carriers and had I known this was their shipping method, I would never have ordered. Must make them look good to themselves use FedUp stupid post.

Never again.

I sent a check on 11/05/19 order # [protected] for the My Daughter "I Love You" pendant and was told that I would get confirmation via email that they receive and are shipping.
I called 10 days later no check, 2, 3 and 4 weeks later nothing. I called several times and tell them it must be floating around there facility.
On 11/25/18 The rep tells me to use my credit card now and they will refund me if there is an overpayment and she assured me that I would receive the Pendant BY CHRISTMAS!
Today I called again to check on the status of the order, since I never received an email, and discover to my dismay that I won't be receiving my order until January 1st or who knows when! I told her to cancel the order. She calls me back a second later to tell me that she just received the check, coincidence, I think not, says she'll refund the check as well as not charging the credit card, which I'm sure they already happily charged my credit card company. No I have to deal with making sure I'm refunded twice! Ridiculous! Not the way to do business! I've been in Retail Management for 25 years and never seen this happen for a company that is supposed to be reputable!
This Pendant was to be a Christmas present for my amazing daughter, who puts her life on the line everyday to protect & serve us all!
To wear this Pendant would have been a reminder that she wears my love everyday near and dear to her heart!
To say that I'm disappointed and very upset
Is an understatement!
I will contact Yelp and other companies to voice my complaint as well!
I will no longer use your services, and will tell others to do the same!

Synergy:
*Source Code Auditing
*Reversing
*Threat Intelligence
*Deobfuscation
*CAPEC CATEGORY: Engage in Deceptive Interactions
*Cyber_Threat_Hunting
++--------------------------++
Threat Agent:
Advertisements
Website Redirects
Tracking Codes
Potentially Unwanted Downloads and Programs

Threat Level:
Extreme

Attack Vectors:
Postal Mail Service, Email, Email Subscription Service, Money, Credit Card/Debit Charging, Phone Calls, Customer Service Help Line.

Status of the Enterprise:
Active, Ongoing, Prolonged, and very Dangerous to Consumers and Unsuspecting Citizens. Be Warned.
++--------------------------++
Antivirus Positives:
Virus.vbs.qexvmc.1065
https://maltiverse.com/sample/6fb97f6f8a8e729d9907f5b4fd09fc9719a51cff62e7704cf4595a711f946c94
https://www.vmray.com/analyses/6fb97f6f8a8e/report/overview.html

Virus.vbs.qexvmc.1070
https://www.virustotal.com/gui/file/c1f8c2bd8dd936e97299dc8121c39ca53cf212c5a6b07de9b73b5ff6d04adfb7/detection
https://www.virustotal.com/gui/file/aff85c9f07d20d2fdbcaf15463ef18758055edd9991429f33f97e81fe616aa08/detection

Threat Intelligence:
https://www.mywot.com/scorecard/danburymint.com
https://www.resellerratings.com/store/Danburymint_com
https://www.virustotal.com/gui/ip-address/199.83.132.42/relations
https://www.malwares.com/report/ip?ip=199.83.132.42
https://www.malwares.com/report/file?hash=99C4DC7679BC6184345DA20E0B3FFE94486BD491AE5C542D0B771893D2458C09
https://www.virustotal.com/gui/file/99c4dc7679bc6184345da20e0b3ffe94486bd491ae5c542d0b771893d2458c09/detection

Back-Engineering Dossier:
https://urlscan.io/dom/17502a0e-78ca-4912-9668-b647acc9e2f6/

Adversary Playbook Navigator:
*Social Engineering [[[Pretexting]]]
*Clicktracking through Google Analytics
*Clickjacking Scripts
*Hard-Sell
*Cold-Calling
*Zero-Sum Attack Vectors and Information Gathering
*Racketeering Activities [Counterfeit Goods, Identity Theft, Credit Card Fraud, Confidence Tricks]
*Malware, Phishing, Trojan Horses, Worms, Malevolent Executable Code

Material Facts:
https://builtwith.com/danburymint.com
https://www.virustotal.com/gui/url/a0ddeddcbd55211171bdc718da5b0f54a6587e5bd24f86d4a9ce28aac2942d85/details
https://www.virustotal.com/gui/url/99b797a35f66251d79e1b6d5af0f087ebac79b96f5264e4d6a03c205b49d15b1/detection
https://www.hybrid-analysis.com/sample/d73a590d3a7d33f9384f078df56d7ba1b1992fc44ac5caa61b60cc16cdd92849
+++--------------------+++
Alert: Potentially Suspicious Content Detected On This Website!
https://archive.ph/N9EDm

Attack Pattern ID:
156
https://capec.mitre.org/data/definitions/156.html

Severity: Potentially Suspicious
Reason: Detected hidden potentially suspicious instructions
Details: Detected hidden CSS declaration

*List of iframes: 1 Hidden

Google Tag Manager Redirects to Bing Ads (Do not visit. This is just proof shown. Links have been edited to prevent visitation.)
4021780 (//bat[dot]bing[dot]com/action/0?ti=4021780&Ver=2)

Archived Threat Dump MD5 Sanitized Display:
https://ybin.me/p/025b7587ec411b96#0cAXg8h8282qaDPdAk3GGZPP/nUUnGM9WgdT8U95l3w=
+++--------------------+++

Hello Danbury mint has charged my husband for a purse that he did not even buy now they are trying to put his name on the bad Dept list for them forcing people to buy products or trying to force people to pay for something they did not even purchase they sent a bill to my husband and there was a space at the bottom so I wrote a note to them telling them that me nor my husband purchased no purse and they owe my husband money and a couple of days after that they send a check in the mail to him for $2 whole dollars do not shop from this company at all at your own risk .

I ordered a gold diamond key pendant as a gift for my fiance, today 9/19/19 I was emailed by Danbury Mint telliong me that my order was out of stock and there will be no charge to my account after they charged me today /9/19/19 for $115 so I emailed them explaining my problem but didn't get a response. How is these people keep getting away with this because from reading the posts it seems like it is a fraudulant company who are stealing people money.

I ordered one of these weeks ago, have never heard anything since, have bought items
many times, if something is back ordered I always get a letter or email stating that.
I've missed her birthday, is it going to come or not? I work during the week 7:30 to 6:00
you keep pretty short customer service hours, and none on the weekend, crazy!

Mark Carmack
619 Thornberry Dr.
Evansville, IN 47710
[protected]@aol.com

This company has purchased mailing lists from several companies and sends lots of mail!

In my case the purchased list has my son-in-law's father's name as the addressee at my address.

The man does not live here, he is out of state.

I sure am tired of receiving unsolicited mail and phone calls.

Apparently I have not ranted enough to get attention, so I must add some extra words to my complaint.

On January 21, 2019, my husband bought a heart shaped necklace from you. He bought it thru paypal. Reference number 4496. I had it for about two weeks and the clasp broke on it. I cannot wear it like it is so I want to know what can you do for me. Could you repair it for me. It has both of our names on it. It cost $113.96 so it should have lasted longer than it did.
My husband name is Morris Monkus.

I purchased this ring in January online. However, I wasn't aware by reason of how it was advertised that it was plated gold. Furthermore, the ring has been appraised by an expert who stated that not only is it not real gold but the ruby n diamonds are also fake.

I'm requesting Danbury Mint respond to this matter. The total bill was $113.21.
Order #[protected]-1
Shipped 01/24/19
Received : yes

Billed and paid per MasterCard
Joseph J.Wieczorek
25161 Packard St
Roseville, my 48066
[protected]

Every year I buy my daughter the current yearly item, this year it was a German teddy bear. It seemed so appropriate because in college she studied in Germany. So I received it, wrapped it and yesterday (Christmas Day) she opened it and it is broken. The blue seat of the pants has a sizable piece that it broken out. It is in the wrapping. I do not have the order because I have never had a problem in the past. I am sure you have record of my purchase as you shipped it. I would like it replaced?

She loves these ornaments and has them displayed in her family room each Christmas.

Thank you,

Barbara Scheibe
[protected]@wi.twcbc.com
[protected]

We received a postcard in the mail on 11-7-18 addressed to my husband. The postcard has a heart together forever Pendant on it with my husbands name and an EX from over 13 years ago. Seriously...where do you get your information. My husband was not happy about this and I was exactly thrilled either. Get your s$%# together and don't send us anything like this ever again!

On January 25, 2018 I ordered the roses in a glass sealed container that is to last forever. There was an additional item for half price, sealed spring flowers. I ordered that also and received a notice it is on back order. The charge was made for both items. Now, today, March 29, 2018, I find I am charged again for this item, full price no less. I am calling the company now and will report the results.

I cannot explain how upset I am over two (2) of my personal friends that received a postcard for "the perfect gift" within two days of each other. Both of these women are mourning the death of a loved one and I am 100% certain that danbury gets their information to put on their "postcard" soliciting the "perfect" gift from obituaries and filling in the names of those that are suffering... This is ridiculously cruel and I will be sure to tell everyone I know not to purchase anything from danbury mint. You may think it's a memory gift... It's thoughtless, cruel and just plain stupid. You may think these woman look at it like a sign or a gift from heaven... Wrong... It's eery, spooky, stalk-like. One for a mourning wife who lost her husband to cancer, and one for a mourning mother who lost her son to addiction. Both ridiculous. I would buy these women anything to help them mourn... But never one of these memory necklaces.

Don't buy from them if you don't want your inbox was overwhelmed by their junk emails full of spam. Yes, once you order be prepared to be attacked.
But it's not the main problem. It will be hard to cancel your so-called subscription because of course one small purchase doesn't mean an automatical signing up and that you're friends forever.
So I didn't succeed when tried to unsubscribe. All of my emails and calls are left unresponded...

I received this ring and cannot even confirm if the names are spelled correctly since they can't even be seen with a magnifying glass. What is the point of selling a personalized ring if you can see the text? On the web it shows the names are engraved in black on the gold setting. The real product does not have that at all. Very disappointing. I never gave it to my Mom for her birthday so it was a waste of $100!