Daraz.pk
Reviews and Complaints

I placed my order on 19 july, I ordered phillips hp6420/00- satinelle epilator. My order no was [protected]. I received the package today and was disappointed to see the wrong product. I ordered a phillips epilator and you sent me a silk epil 1. I don't need silk epil and want what I ordered. I request to you kindly look into this matter and tell me the return policy so that I can have what I ordered

The packing is damaged and opened before delivery and the product siz is so small that I am not able to wear it . Morover the transparent rubber it also damaged which makes the product completely useless the transparent rubber should not even let the air in, instead it is hanging letting all the water into the nose ..
In short the product is not the same as shown in the picture

I ordered a s6 edge mobile cover and i got a j7 mobile cover on 20 july 2018 and i want a refund or a replacement with tge product i ordered .. inside there are two j7 mobile covers and i checked my order it says s6 edge mobile cover my order number is [protected] the CN number is GHF [protected] my mobile number is [protected] my gmail is [protected]@gmail.com

It's nut cannot be tightened due to which it's one side strap is lose therefore it cannot be weared. This damaged part makes the watch completely useless and I am very disappointed at this.I even tried to fix it but still it's worthless.The strap which is broken it's nut cannot be tightened whenever I wear the watch it's nut just comes out and falls down.

The product i received today at 6:30 pm, 17 july 2018 named finishing touch flawless women's painless hair remover is not working although the product i received is incomplete and damaged from inside and the main switch button is even broken. I m totally disappoint with this product from daraz.pk .So i want my money of Rs 1098 to be refund as soon as possible . I ll be really thankful.

from : Madiha imtiaz

I ordered 5 day ago and i recieved it today, when i open it, is exactly differnt from my order i want to send me the exact ring which i order...this is not the way to deal with client,
I return it back to u and i want that turkish men ring with black stone, and the second thing is that which ring i collect is of red stone and it is very wonder for me,
I request to send me the exact order.
And i select the number in the is 20 and now i changed that to 18num.

I placed an order . Apparently products were coming from different places so they could not be shipped together all at once.
Daraz sent a parcel through TCS services and i successfully received.
But other parcels were sent by leopard courier service and they are telling me to come to nearby city collect my parcel . I demand daraz that my parcels should be delivered to my home town where i ordered them .

AhsanUllah Nizamani
[protected]
Kario Ghanwar
Postal code 72020

I demand you to look further in my issue.

Thanks

The delivery boy called me and told me that he will reach me within the day.
I had to go on my personal journey.
Because of him I got late even to go on my journey.
He told me he will reach me within 5:00 pm.
He didn't reach me.
Then I called him at 5:30.
He told he will reach me within 1/2 hour.
After that when I called him at 7:00 he told he is unable to come.
Because of his careless job I got late to my journey.
Is this the way you provide your service to your customers?
Delivery boy name- Iresh
Mobile Number- +[protected]

I ordered it two days ago an i recieved it yesterday.When i opened it the parts were complete but the vr box was faulty.There are some reasons:
1:The glasses are faulty they don't give good result and I'm not able to watch videos clearly.

2:The third reason is the object distance ajjuating buttons the are faulty.
So I request you kindly accept my request and change my product.

I bought the product 2 days before it delivered yesterday but was missing 2 of its 4 filters provided in the pack. Further more after use of one time it stopped working completely even the vaccumm part of the machine wasnt working fine from the first use. I want to register a complaint against tje product which didnt even work for more than 1 day. All in all the product was missing some of its parts also its not working anymore all in one day

Kindly snd me the right one which I ordered to u... they take the price of regminton n snd me rozia which is absolutely of low price.. kindly change may iron or give my money back as soon as possible... this is not the way to deal with the clients kindly do something about thi's ask ur serving company to give me the ci5338 n take thi's rozia as soon as possible... please it's a request

Assalam o alaikum dear daraz service providers I just order a product from ur daraz app and when I collect my oder There is 1 pec missing I m or regular client kindly help me for this big trouble Order I'd is [protected] cn .no is id [protected] shipper name is pick 1 store Rawalpindi shipper address is house no 983 block b satellite town Rawalpindi delivery provider is leopards my address near kanwal cinema Bhutto super store lodhra road shujabad Punjab Pakistan. Product receiving date is 11 July 2018. From Asad kamal.

Assalamualaikum,
I just think your app is best and this is only shopping destination I need but now my eyes are open now I get to know your app is worst I place an order which order# is [protected] but that is not my size I return it and get a voucher as a refund REF20d604e35dd6 this is the voucher code when I enter this code it didn't work and said that this code is invalid for this email I ask to your operator he tell me an email [protected]@gmail.con than I enter code again this happen again I again call to your operator he said me you will receive a call later I wait and a call came than on the call your operator had said the code is now working just now place an order I did same but again give this problem I again call them they said we will email you and I waited for half hour but they didn't email me now I am writing email to you if you can do anything reply me in next 1 hour otherwise I'll think that I have given the charity and write this all on your review page and our belive on you will be finish.
I hope you understand my problem and reply in next 1 hour
Your costumer
Furqan ali

Mien ny daraz pk sy 2 order kiay 2 order totally different hn. Mn iphone 6s kiliay dbrand matte order ki the per mujhy samsung ki matte receive hoi hay woh miary kise kam ki nhe h. Aur mn ny 3d tempered glass iphone 6s kialiay order kia woh bhi different h jo market mn 50 ka milta wohi mujhy send kia gia 600 mn. Kia daraz aaisy hi kam kerti h mn bahot discourage hon ap ko order kr ky ainda kiliay mn mohtat rahon ga aur apny frnds ko bhi yahan order krny sy rokon ga ap ki web mujhy nhe lgta ziada diar chal saky ager ap aaisy 2numbry krty rhy to.

Very shameful for such a Large Online Store like Daraz.pk, their vendors send defective & used products to their customers, most of these products are those which had already been returned by customers previously. Recently i had a same experience, i ordered a shaver & guess what ? It was already used & even had hair particles in it. Very very disappointed by Daraz.pk

Sir we have Purchased Two shirts of team shield wwe from ur website daraz.pk but u did not send us proper shield shirts but u sended us another shirts and those shirts also in bad conditions we r requesting that plz return these shirts because we don't like these shirts that u sended us so plz return these two products we will be very thankfull of u thank u and pictures given below..!😢😢

Ok so I ordered a pair of 3kg dumbbells a few day ago.I received them tomorrow and when I opened the package I found a single one kg dumbbell which was rusted and was filled with stains. I got furious and that why I wrote this complaint to get my money or the product I really ordered back.I also called their help line and asked them for an exchange but they wouldn't listen to me.so I am gonna tell u what is gonna happen.if u fix my problem I am gonna leave u be, but if u don't I am gonna spread this message on every social media website and I will make sure that no one ever uses daraz.pk to order some [censored] again and that's final.and believe me I ain't bluffin

https://www.daraz.pk/dell-2.4g-optical-wireless-mouse-red-and-black-7734619.html
This is the link of a wireless mouse I received from daraz which was already used and didn't work!
I would appreciate a replacement of this if possible.
The order No was [protected] dated 02nd July, 2018.
Even attached a picture of the mouse which clearly shows the faded color of the mouse indicating its used before!

Dear sir, i am mohammar rizwan from jhang sader. I buy a bluetooth mousr joystick from your store . It is faulty. 2dn time it is happening this with me. I want to refund this product. I have attached pictures of this very product and its order detail. Please refund my money. Its order no. Is [protected]. I am tired from this issue. Pleade resolve my issue and refund it. I want to purchase this product again, so as soon as possible refund it. Mohammad Rizwan jhang sader

Dear daraz. Pk, i recieved my dial vision glasses parcel and it was broken.i ordered it from b wholesale. I want a refund.the build quality is very cheap. And the product was broken. And the product didn't even worked . I want refund immediately. It was below satisfaction. Delivery was fast. But the product was damaged.. Lenses had scratches on it and the adjusting screws weren't in place broken. I want refund