Days Inn
Reviews and Complaints

I booked a room in Andrews, TX October 13, 2017. The night before I called to check if I could check in any earlier because I was coming in at 5am. First off when I called I said I had a question he replied with, "What do you want?" Very rude I ignored it. I then told him when I would be coming and if there was anything I could do, and he told me "Yeah come I'll give you a dirty room". I then told him there was no need to be rude. He told me, "I'm answering your damn question." I just hung up and left it. So, I got here at check in time and he was very rude to me and then started yelling at me asking if I was who hung up on him lastnight. I have never felt so uncomfortable staying somewhere and scared. He was so rude. The room I paid $112 for and it's filthy ! Bugs all inside by the door, and it smelt bad. Ironing board stained with nasty stuff. Very nasty room for the price and service I got. Very disappointed.

I was charged for 152.00 on my master Card without being called about it. In July I stayed at the hotel and apparently a reservation was made. I no longer travel to BC for health reasons and did not realize that there was a room booked for september. I think proper customer service from that Hotel would of been a call to remind me of the reservation. I appears the manager of that hotel long with corporate office is more concerned about money and not customer satisfaction. I have stayed at super 8 hotels for most of my 14 yrs of work and have always been reminded of my reservations. I will NEVER stay with this chain again.
never did they ever say that there would be a charge if i did not show up. Very poor service. If ran my business like that i wouldn't be around for very long.
I am hoping that I see some sort of refund on my card

Days Inn 280 North 850 East in Lehi, UT
The room I stayed in had bed bugs. It was too late for me to check out and try to find another hotel. The hotel staff at the desk in the evening did not speak very good English and did not understand me when I complained. I ended up sleeping in the bathtub with blankets from my car because that was the only safe place. I ensured none of my belongings were on the floor. I purchased some bed bug spray from WalMart the next day and sprayed my luggage and the trunk of my car. I placed my pajamas in a plastic bag and stopped at a truck stop the next day to launder my clothing that I wore while in the hotel.
I reported the bed bugs to the management the next day and showed them pictures as well. The staff was not very concerned and one member actually told me, "I should have suspected as we had a customer stay who looked to be a drug addict." Clearly, the staff is not aware of how bed bugs are acquired. Phots are included (one of bed bug on the pillow, one of bed bug in lower right corner of headboard, one of where I spent the night).
Laura Esau / 480.688.3929 / [protected]@gmail.com

I don't normally make complaints but thought it was important that the days inn name doesn't get ruined by a unkempt, inhabitable hotel. I checked in and right away notices large stains, missing lightbulbs, lamp shades falling over, cabinet doors half way off its hinges and rusty nails sticking out. I've stained at days inn for many visits and have only had great service... I left to check out and the guy at the front desk stated that he some rooms are inhabitable and that he could get me a different room. I just don't understand why I was put in an inhabitable room. I was refunded my money but was really disappointed. Thank goodness I went early to check in before picking up my mom. We wouldnt have got in until after midnight, and I would have been even more upset. It was at Days Inn San Jose Conventional Center.

Thanks for hearing the complaint. I hope this can get fixed!

My husband and l got in late on Friday so we went to bed. When we got up in the morning to start our day, this is what we woke up to. Nasty bathroom, gnats in the room, sticky stuff on my nightstand and water stains as well. I sprayed not only the room but the tub as well. As l sprayed the tub you can see the dirt soak up and start running. The phone did not even work

I was sent to Wyoming worland for work sept 16th but I had a family emergency and had to leave early which was on the 18th I had mail coming to me there at days inn. So I informed the office that if my mail comes please return it to sender since I a m leaving early. I was in room 125 the lady that worked there told me when I called to see if the mail came and if they Sent back the mail cuz I haven't received it yet. She said she gave it to one of the employees my mail to send it back to me. I never said it was ok. For her to give my mail to anyone I had money $400 that was in that mail sent to me now it's gone cause she gave my mail to someone else. The company I workef for is champion installs if you like to know. and my number is [protected] my email is [protected]@gmail.com my name is valiri ryan

October 11, 2017

DAYS INN
1513 Daniel Webster Highway
Campton, NH 03223

RE: Hotel Stay on October 8, 2017 / Room #233
Rude Manager Sera T. Lee

To Whom It May Concern,

My name is Kit Lam and I was a guest staying at the Days Inn, arriving with L&L Travel Enterprise Inc Tours. I would like to make a formal complaint against their manager Sera T. Lee.

On the evening of Sunday, 10/8, I noticed a strong chemical smell like of extermination so I called the front desk to report it and was told to just turn on the AC and the smell will go away, all without sending someone to check.

The next morning, I woke up at 6:00 a.m. to find a bedbug beside me, which I then killed and took a photo to show when I went down to speak to the front desk manager, Sera Lee.

She told me that there are no bedbugs since someone stayed in the room before us and no one complained. I suggested to her that someone should inspect the room and she accused me and my friends for bringing bedbugs to the room.
.
I have never encountered such rude attitude, especially from a manager who should be sensitive and understanding to a guest customer. My main purpose to bring the matter to attention was for someone to check the room so no other customer would stay in the room until it is absolutely free of bedbugs and bringing it home.

I did not even tell the people from my tour about this issue and tried to keep it under wrap until Sera Lee accused me and my friends for bringing bedbugs to the room. Then I got really upset and told everyone from my tour that there were bedbugs out loud and she told me I need to leave the hotel or she will call the police. I told her, please do call the police so that they can put on record that I was disrespected by the manager of the hotel.

The police came and took the manager's name down and said, I should report the incident to Day's Inn because she rudely mismanaged the situation.

I am requesting for you to look into the case to make sure no one will get disrespected by her ever again.

I appreciate your time and review of this matter.

I look forward to any feedback or knowing how this issue will be handled.

Kit Lam
[protected]@yahoo.com

I recommend that no one ever stay at the Days Inn in Lancaster, PA! We certainly will never stay there again! And let me tell you why. Our toilet did not work, the refrigerator did not work and was completely covered with mold on the inside! The phone also did not work!
We had checked into our hotel after the most wonderful day of shopping and going to “Sight and Sound” (the best place on earth!) and a fantastic Shmorgishborg all you could eat buffet! What a delectable selection they had! I really had to use the restroom so we went directly up to our room without even getting any of our bags. That’s how we found out about the toilet. I had opened the refrigerator to put my pop in, when we noticed the deplorable condition of the refrigerator. So the husband picked up the phone to call the front desk, only to find out, that too did not work. So we scanned the room noting down any major things we noticed in just a few minutes, and unfortunately, the list was a wee long.
We got down to the front desk and immediately told the Manager, Marielis, what was wrong. Her response was, “Well everything was in perfect working condition yesterday………… So I’m not sure what you did.” I thought to myself, Really? You really want to start this conversation off with us, “that way”?!?!?! Because honestly, I would strongly suggest you re-think that attitude. Yet, I maintained my jubilant attitude from my prior wonderful day and kindly asked the manager to please move us to another room. That’s when she informed me they were totally booked up and had no other vacant rooms, at all. Now mind you, I’m very familiar with Hotel’s and Motel’s and that they always keep one or more rooms empty for “emergencies”. Such as this ideal example. Well, that’s when I informed the manager that she needed to comp our room, move us to another room that had everything in working and clean order or that SHE needed to get on the phone and start calling other hotels to get us moved there and she was most definitely refunding us our money and paying for us to stay at the other hotel. Her response was still a bit surprising but the tone in her voice and her attitude is what totally took me by shock and surprise. She quite firmly and rudely responded with, “NO! I am not going to do any of those things!” “You booked your reservation on-line and got the room at a discounted rate of only $89.00 a night where you should be paying a lot more for that room. So I’m not giving you a discount because you SAY these things are broken. I don’t know if you broke them. But I DID KNOW that your phone didn’t work but I didn’t tell you because I didn’t think you’d need it.” At that point, my jaw literally fell opened and I was speechless. I had never been so offended or shocked by someone in the Hospitality Industry berating a GUEST, a CUSTOMER like that! As I attempted to gather my thoughts again, I was able to tell her she seriously needed to put us in another room and I knew she had available rooms. She then did admit that she had ONE double bed room available but no king size or queen size bed rooms available. Just ONE room that had two double beds in it and we would have to pay the full price of the room! Again, I was floored! She was still so incredibly rude it was unbelievable! We really didn’t want two double beds but if that was our only choice left, then, “Yes”. I asked my husband what he wanted to do. I’ve never ever seen my husband this upset in the 37 years that I’ve known him. He asked me if I wanted to start driving home that night and I told him no, we were both too tired to do that. We had gotten up very early Saturday morning and had driven 3 hours to get there plus the long day we had, all we wanted to do was get checked in and snuggle up in bed and go to sleep. We certainly didn’t expect to be verbally abused by a woman who is supposed to be in a managerial position! So I again told her we would take the room with the double beds. We waited until midnight, she never moved us. And she also never once said she was sorry for any problems or inconvenience we had incurred. No even just a simple, “I’m sorry.” Nothing. Instead she directly accused us of causing the damage and the mold or that we were outright lying about it. (Except I have pictures of it all) While we were waiting for the manager to move us, I was walking around the grounds and all the floors. I came across 3 vacant rooms with king size beds, including one that was a suite. I also found 4 queen size vacant rooms and if I recall correctly, 6 vacant rooms with double beds. When I had asked about these empty rooms, I was told they were all booked. “Just because their empty doesn’t mean their vacant.” Really? Because I watched as other people complained about their rooms and they were moved including one couple from a double bed room to a king size bed room as I hid around the corner of the front desk. So these said vacant possibly booked rooms, were not booked at all. They were in fact empty “extra” rooms. And come midnight, 1:00am and 3:00am, the rest of those said rooms remained empty on the exception of the ones that Marielis switched guest to. There was one common denominator with all the complaints and as to who’s complaints were resolved and those who were not. I still can’t believe it and I’m afraid to even complete the sentence. I watched as other’s were moved from the room they were originally placed in to another room because they had “issues” with their rooms. I was also so bold as to ask these other guest what was wrong and why were they being moved. They were more than happy to tell me. And again, I watched certain people get moved or even upgraded because of their complaints and I also watched as certain other people’s problems and concerns were not addressed, they were not moved. Just like us. I was forced to pee in the tub. To poop in the ice bucket because it had a plastic liner/trash bag in it. However, I was also forced to throw that in the rubbish because I certainly was not going to keep it in our room all night nor was I going to subject anyone in housekeeping to clean this up or touch it when they went to clean our room. It’s unsanitary! It is actually a Health Code Violation! And I’m still surprised that Marielis didn’t seemed concerned about it. I do wonder how the Health Inspector would have viewed all these issues? We waited until midnight and no one moved us. We waited until midnight for housekeeping to come. For maintenance to come. No one came. No one seemed to really care. I had even told the new night host what had happened. At least he said he was sorry to hear this, but nothing was done. Upon check out, a different host was there and she asked how our stay was, we told her. Everything. At least she reacted and was shocked and horrified that nothing had been done. There were other guest’s in the lobby at check out and if you could have seen their faces too. Total shock and disbelief that no one did anything. No one cared! I even told the host that I would strongly urge the housekeeping staff to bleach the tub because I had no other choice but to pee in it. I of course didn’t tell them that I was so infuriated with the staff there that I actually went out and bought supplies so that I could fix the toilet because I found it unacceptable that we had to stay in a room under these conditions. Which by the way, I did. You’re welcome. Because apparently the staff there doesn’t give a damn. I know that Marielis certainly doesn’t!
Also in our room, we were provided with coffee and tea items. However, we did not possess the means in which to make them. There was no coffee or tea pot/maker in the room.
Do you know, there is a plastic tabletop sign in every room? It reads:
A Promise As Sure As the Sun
As our guest, you can expect warm hospitality and clean comfortable rooms where everything works, to make your stay trouble free and enjoyable. we work hard to earn our reputation as “the best value under the sun”.
We are personally responsible and stive to ensure you have any excetional stay with us.
We are prepared to resolve any situation that does not meet our high standards. As your hosts, we are empowered to address your needs in a timely manner.
We are pleased to provide useful local recommendations and information.
We are proud to be your friendly, attentice and professional hosts.
Our greatest compliment is for you to return to us or to any other Days Inn location worldwide for “The Best Value Under the Sun”
If there is anything you need, just dial zero and your host on duty with assist you.

This appears to be a mission statement for Days Inn. One in which this Days Inn and Marielis failed at, at every point. Please re-read them again! And go back to the first paragraph of what I wrote. Houston, we have a problem! We really do! Good thing Houston cared, because had it been Marielis on duty back then, the mission would have failed and 3 men would have died.
As I waited all day on Monday, October 9, 2017; for Nick, the General Manager to call me, only to once again be disappointed by the staff at the Days Inn in Lancaster, PA. Talk about being completely dissatisfied! Sincerely, never in my life!
I ran into security and his wife that night. They made the mistake of simply asking how my stay was going. I told them. Everything. They listened and seemed concerned about it. They raved about the breakfast that was served in the morning. I thought, hoped, maybe there was hope yet to salvage this stay. Oh I couldn’t have been more wrong! There was not fresh eggs or omelets. There was frozen tiny omelets in plastic bags that you could put in the microwave and heat up. Sorry, but I’m not back in High School or College. There was a small, very small, waffle maker there. The guy making the waffles looked like he just walked in off the street or may have been a guest there, but no, he worked at the hotel. He used the paper cups that are in the rooms to pour out the mixture into the waffle press. Class act there. There was toast and cereal. Certainly nothing like I was told and had expected. I’ve been to many places that have just a continental breakfast and they were better than this. I’ve also stayed at places where you actually really do have fresh scrambled eggs, bacon, sausages, toast, bagels, cereal, fruit, muffins, rolls, the works or even just the basics but this, this “breakfast bar” was a complete joke. Besides the fact that now you’re looking at the lack of cleanliness issue here too. I’ve stayed at campgrounds that were cleaner than this place.
This was my Christmas gift from my husband. We don’t go away, hardly ever. Maybe once or twice a year. I have MS and getting upset and stressed makes it flare up. Needless to say, I’ve been battling a spell because of this. This really ruined our weekend away with each other. My husband never snaps at me and he did, several times because he was so upset! He was hurt because he wanted this to be a special, nice, enjoyable weekend away. It was stained so badly because of this. It really did ruin our weekend.
Please, look at the pictures for documentation as to what I’m saying. I am expecting for Days Inn to do the right thing and that’s refund our money for our stay.

We recently booked a room at the days inn downtown Rochester MN! We got to our room and there were bugs flying around and the room was filthy. We did not feel safe at all! We want a refund! We left and went to a new hotel! We were here for appointments at the Mayo clinic and we were not satisfied with the hotel and hospitality that was there at the days inn!

My parents recently stayed at Days Inn on 41st St in Sioux Falls, SD. When I booked the room I didn't see any information about a pet fee. What I saw was that this hotel is "pet friendly." It wasn't until my parents were charged $100 for having an "unauthorized pet" that I saw the fine print on the booking website.

My mother was treated like a criminal by the hotel staff. They were rude to her throughout the stay. She accidentally spilled some coffee on the floor and one of your employees asked very rudely, "Are you going to clean that up?" My mother had her hands full and has had numerous knee surgeries which would have made her cleaning it up rather difficult.

A good employee would have offered to assist her. Instead he sat and watched her struggle to carry her breakfast.

Booked two rooms in the pass 3 months and both times the room had roaches. First time was in Morehead City, NC and second time in Charlotte/Woodlawn Days Inn. I but in a complain and it was documented for exterminator. The first stay at Morehead City, NC Days Inn, I let it go. But to stay in another Days Inn and have the same problem with this time one crawling on you while in bed it's too much.

To whom it may concern,
We ( there were 4 of us in the group) have recently come back from a road trip around Texas and New Mexico.
We booked The Days Inn, in San Antonio and had a wonderful stay. Lovely rooms, quiet, good facilities e.g. hairdryer, microwave, clean fridge, substantial breakfast.
So when we arrived in Fort Worth, for a 3 nights stay we chose the Days Inn on South FWY. From the outside it looked very nice. Yes it was night-time, but we knew how good the Days Inn was at San Antonio so we had no reason to think that it would be any different.
Well, when we entered the rooms ( we had 2 rooms as we were 2 couples) we were a little disappointed because there was no hairdryer and the electrics looked in need of updating. Our initial feeling was this is not what we signed up for but we'd paid for 3 nights so we would "put up " with it.
In the morning the place looked dreadful. Besides being noisy with car doors slamming all night and people chatting outside our room ( but that's not really the fault of the hotel) the grounds were filthy and the interior of the fridge and bathroom was no better.
At this point I decided to take photographs so that I could send you evidence of the exceedingly poor standards. I can only think that the people in charge of the motel have very low standards and have let your brand down.
If this had been the first Days Inn that we had ever stayed at we would never stay at another Days Inn again. The people who run ths motel need to visit another successful Days Inn and learn what a good quality motel looks like. They could also do with visiting the Park Inn Radisson at Houston which was our next motel/hotel which cost us only $5 more(per room) and the standard was out of this world.
When we left Fort Worth we happened to look at the Trip Advisor comments regarding the Days Inn at F.T. Wow ! We all agreed that we should have read these comments before booking.
Honestly we have never been to such an awful hotel- we have visited the US many times and we are so upset by our 3 nights there. ( after an amazing time at the Days Inn, in San Antonio-the people who run this motel need to be congratulated)
I really think you should decide, on the basis of this e-mail, what the resolution of our complaint should be.
To support our complaint I have added extra information regarding the photographs which I have submitted.
Photo 1- rubbish outside our friend's room ( 2 days)
Photo 2/5-state of electrics
Photo 3- ceiling above shower
Photo 4-poor quality of TV
Photo 6-spare hairdryer
Photo 7- rubbish outside our friend's room once bin bag had been removed Photo 8- filth around sink Photo 9 - our friend's filthy towel
Photo 10-filth at bottom of fridge.

THE WORST HOTEL I've ever stayed at. FILTHY, NOISY, HORRIBLE customer service, and unsafe! Hotel lobby was a disaster with luggage strewn about. Lobby clerk spent 20 mins on the phone with a customer's credit card company. Woman who had been living in the hotel harassing clerk and customers, causing a gigantic scene. All customers in the lobby felt unsafe! Clerk had terrible manners and took an incredible amount of time checking us in. Gave LITTLE info on hotel except shoving a hotel map. Entire hotel FILTHY. Elevator broken with masking tape over it. Outside halls and corridor reeked of BODY ODOR and trashed. Didn't feel safe sleeping because there was continual dogs barking, banging and screaming throughout the night.

On October 2nd days inn in morehead ky removed 130.15 from my Credit card. On October 3rd I went to front desk and ask why I was charged on my card when I paid cash for my stay. I also was told the manager put the money back on my card and just minutes later the money was removed again. I do have my reciet to show cash was paid and I should not have been charged on my card. I am a Wyndham rewards member and my member I'd is 162972150C.

We stayed at the Delta Utah Days Inn. I called ahead and booked three rooms and told Rajj that I had triple A. He quoted me a price for each room. Upon arriving home, I checked the bill against the quote and he over charged me $40.00. I called him that night and he was totally argumentative. Said it was because he was charging me an additional 10.00 for each adult. I told him from the beginning how many were in each room and that is when he gave me the quote. There is a horrid smell in the lobby. The back wall of each room is painted a hideous color. On the good side, the clerk that waited on us when we checked in was nice and polite and was the room attendant. The owner was also having a discussion with another guest about over charging while we were in the lobby for breakfast. Not a good stay.

Every year that I go to myrtle beach I stay at this hotel now that they fired the old people I would not go back their again. I checked in on last night September 29 when i checked in the guy zane fetter charged my card twice. All night and day I have been asking for my money back. He has done everything in refusal to give me my money back including cooperating with my bank. This was me and my son birthday weekend and they stole my money. Then when i contacted an old manager about the situation he threatened to have her arrested all because she was trying to help. After I got back from spending time with my children the so call manager confronted me and ask me why did an old manager contacted him. He then proceed and told me to pack me and my kids up and leave the property still with no return of my money. I told him I wasn't leaving and he called the police and put me on a trespassing notice all because they stole money from me. I have ask to speak with the owner and the owner refuse to speak with me. Do not stay to this hotel when the old manager was their the hotel was nice and clean. It is now full of filth and the toilets don't flush. I have also been racially profiled and I will be filing a lawsuit against this company. I have it all on video... STAY AWAY FROM THIS HOTEL!

I recently stayed at Days Inn 7393 South Ave Boardman OH 44512 check in on September 30, 2017 and check out October 1, 2017. I was in room #118 and woke up at 2am to BED BUGS i went to the service desk. The man on duty said he can give me another room since manager don't come in until the next day at 7am so i had to stay the night. I should have received a full refund not 20% off. If i wasn't from out of town and had to wait for manager i would have left. Manager didn't believe it was BED BUGS and i should her pictures and video.

I made a reservation with Booking.com and did not see that the room was non-refundable. I initially attempted to do a price match because the site stated that they would match a lower price, which both Orbitz and Southwest did. I then began to see complaints listed at the hotel which mentioned smoking, doors unable to be secured and clientele that the hotel generated. I then got extremely concerned due to the fact that I suffer from severe migraines and smoke and stress are triggers. I also was concerned about the safety factor due to me traveling alone to a location I have no knowledge of to a place with so many safety issues for me. No one wants to travel and be uncomfortable or worried about safety factors. I then contacted Booking.com to just cancel the reservation and they advised that the property had to agree to not charge me. I have called everyday, some days, more than once since Friday, September 22, 2017, to be told that there was no manager available. My travel is not until October 9, 2017 and this have been such a stressful time, trying to get hold of a manager to answer booking. I have never seen anything like this before and I travel often. This is why Days Inn Shrewsbury are getting so low remarks, this very poor service. Please help

We booked the hotel days inn stansted airport for one night of the 15th Sept and flying on the morning of the 16th Sept. On booking I requested a cot for our 15 month old. The reviews was good and stated that cots wasn't a problem which is why we booked. On arrival on the 15th at 4pm we asked about the cot. We was told by the reception female that she wasn't told of the request. I stated I had requested one. She just causally said we'll I don't think we have any il look. We Sat in the room waiting as if we had no cot we would have to book somewhere else. The reception female said our daughter could sleep on the single bed. I informed her that she was 15 month and this wasn't going to be happening. Eventually the cleaner brought us a cot.
We left the hotel for a hour to get food as the flight was early morning.
We arrived back around 7pm and our daughter was ill. She was sick on the double bed and violently. The covers, towels and bedding was covered. We cleaned this up best we could but went to tell the reception female and asked if we could have a big bag to put it in as we didn't want the cleaner touching it and of there was another quilt to use. The response was apauling. She said they didn't keep spare quilts or towels and was full so couldn't swap us rooms. We was willing to clean and change all the bedding and pay for anything. She said put a towel over you and your daughter. This was not acceptable. My daughter was ill. We was flying at 4am and now we was told we had to sleep with towels and couldn't have a shower as there wasn't any spare.
We went back to the hotel room and after asking for the manager the reception stated the manager was over 3 hr away and did we really need to speak to him. As it was now 9pm with a crying poorly baby I said leave it as we needed to get our daughter medicine from somewhere.
We didn't expect to change rooms we just wanted a spare quilt for our daughter. We didn't sleep all night as we was seeing to our baby. We cleaned the mess up as a matter of respect for the hotel.
I feel like booking this hotel was a mistake which I won't be making again.
I would like at least our money back as I will be taking it further of not. Reception staff are supposed to be trained in customer service and this was not the case.
My mother works in this area of work which is why we respected the hotel and left a note for the cleaner. I feel let down and that I have wasted my money.
Lindsey fishwick.
Email [protected]@yahoo.co.uk

Clerk started out by complaining about 3rd party booking saying they always came in wrong and she didn't know what we wanted. We took 2 beds non smoking and when we got to the room it was single. When I went back to the office two other people were in front of me that also had problems and complaints. She gave us a different room. This room stunk so bad of staleness that we had to leave the door open for hours. The sheets were stained which leaves a person to believe they were not washed. The ice machine was broke and when we asked at the desk we were told it was the only one. I had seen people with ice buckets in another area and found a working machine that the clerk didn't know about. The door was so hard to close you had to use all strength and result in a loud slam that shook the windows. The curtains didn't shut and I used a clip to close them that I forgot. The lightbulb in the bathroom didn't work and when we told the clerk she just said "really?" and offered no solution. We had to use flashlights or leave the door open. We couldn't get on the free WIFI but by now we knew better than to ask for help with anything. The fridge didn't work. We found our warm spoiled food in the morning . At checkout we were given the wrong price. The morning girl did honor the quoted price. When I asked her to add my Wyndym Account she sighed me up for a new account without telling me and now I have points on 2 accounts that I have to call and get fixed. The clerk that checked us in said she had only been working there a short time and only 1 day a week. A man complained that his room was freezing and she told him it was so old that things worked strangely and that he had to wait to 9:00 for the heat to turn on automatically. He said the Air conditioning was on and she went to tell him that there is no way to turn it off or it was really hard as you had to know the tricks of the trade and she went on with the crazy talk until she finally said she would call the manager at home and ask. The Girl had was not at all professional in this role. She needed a lot more customer service training and should never have been left alone in this job. I went to put a complaint on the regular website which didn't work either. I filled all field and when I clicked submit nothing happened