Days Inn
Reviews and Complaints

Arrived at 6:15 pm and needed to be somewhere by 7:00. We (my husband and I) stayed in Room 206 and paid $200 that night for the room. We needed to shower before leaving, however there wasn't a shower curtain in the bathroom. We also noticed a lot of water on the floor and when setting down on the toilet it was rocking sideways a lot. So we figured the water was coming from the toilet. On our way out my husband went by the front desk and told them we needed a shower curtain. So maybe there would be one when we returned. However there still no shower curtain and also a lot more water had leaked from the toilet. When we were getting into bed that night my husband was sleeping on the left hand side and he said the carpet was wet on that side.

So when we left that next morning, I went to the front desk and was telling the clerk about all that had happened the night before and the other things that needed to be checked in that room. She almost did not believe me that they had been told about the missing shower curtain and she wanted to know who he had spoken with. Well he did not get any the name of the person he was speaking with. She was quit rude about the whole situation. So this is my complaint. We cannot believe we paid $200 for the one night and had to put up with so much trouble. We had just gotten back from a trip to Boston and stayed in a Days Inn up there and was very satisfied. We would appreciate some feedback from Days Inn and possibly a refund.

Jerome and Sandra Powell - North Carolina

My husband booked a room through Booking.com for one night before the Pan Mass Challenge, a 192-mile bike ride for cancer. When we checked in, we were assigned to room 118, which turned out to be a smoking room. The desk clerk told us we requested a smoking room through Booking.com, which we would not have done on purpose. In looking on that site, it looks like you can book a room that's NOT non-smoking if you're not careful.

At first use, the toilet chain broke, making flushing impossible.

In the morning the water was brown with an awful metallic taste. The desk clerk told me that it was well water and was not safe to drink. Huh? Why were we not informed? I drank a small sip the night before and it was fine.

I couldn't check out fast enough, I felt so uncomfortable.

On saturday july 29th, I as a paying customer, with multiple other paying customers, witnessed, an assault on a man from a female housekeeper and her son threatening to fight us, being a belligerent drunk, throwing bottles, yelling profusely in the pool area, following my coworker and I were sexually assaulted, still being harassed, we filed a complaint, and witnessed the same housekeeper working the next day when we were assured they had taken care of the problem, theres more, but I wont go that far into it, unless nothing is done about what happened. Lake village ar, days inn

We got a Jacuzzi sweat. We told the clerk it was our anniversary we never got. The phone rang and as my husband tried to answer the phone he slipped and hit his elbow on the floor and his foot off the corner of the table. He has a bad bruise on his foot and elbow, had barely been able to walk. He has missed work over this. There was also a stain on our sheet. The towel all folded in the bathroom had chocolate slime on it. And as we were leaving I found a sock that wasn't ours. That just shows how well it was cleaned.

My husband reserved 2 rooms at the Days Inn Staunton, VA, 372 White Hill Road for Friday night, July 12. One room was barely acceptable. It smelled like urine. The other room was absolutely disgusting. One of the beds had DEAD bugs and stained sheets, pillow cases were brown, blankets were dirty. There was no way we were putting our 4 year old granddaughter or anyone else in a bed with dead bugs and filth. So with that 2 adults and a toddler tried to sleep in the other bed. The room smelled awful. The bathroom was dirty - hair in the tub. Smelled like urine. The tub mat was bunched up in the corner. Ripped and stained lamp shades. Basically, the entire room was filthy.
Upon check out the next morning, my husband said something to the attendant at the desk about the condition of the room and the reply was
not customer oriented. The comment - what kind of bug? Wow! Really? Perhaps employees should remember what/who keeps the doors open and allows them to have a job! Maybe they should be reminded - it is the customer.
It's not the way a family should start their time away! What is corporate willing to do? I'd think with something this severe and unacceptable, I'd expect a full refund. Seriously, would you want to pay for filth?

Service of front desk by lisa and watched her give rooms for free and then due to her not remebering which room was available assigned me one with somebody in it then the condition of my room air not working and waiting after i made reservation and paid thru priceline still had wait 2 hours to actually get into a decent room. Was accused of stealing by housekeeper on first day stay and given hard time to get clean linen also eletrical plug not working and could not even get charge. while waiting for room abserved the needle laying by front and it still remains this morning. Condition of breakfast room not clean. Over all just the waiting Condi and behavior of a front desk clerk and condition of property housekeeping. Would like show of good faith and respect to combeemsate me for my 2 days or give money back .

7-15-19 @ 1:45pm
When my 2 children and I arrived in the room, the entire floor was covered in cat hair and little pieces of garbage. The room smelled like cats. It was disgusting. My children wanted to sleep in the car but the room is non refundable and I had no more money to take them somewhere else. We went out a few minutes after we put our things in the room and I brought it to the cashier's attention that we did not bring in animals but there was cat hair EVERYWHERE from whoever was there before. She just said 'ok'. There was no attempt made at cleaning the room, or changing us to a different one. I have attached a few pictures.