Debonairs Pizza
Reviews and Complaints

On the 28th of May 2021, I ordered a Pizza from Debonairs Faerie Glen. The Pizza took over an hour to prepare so I canceled the order, it was an online order, I later called Customer service to ask as to when the money will reflect into my account or how it will be done. I was told that it will reflect the next day. I check on Monday given that it would have been a weekend and it would not. Be processed, yet still no money reflected. I proceed to check and by Wednesday I called customer service again and they told me it will take 5 working days and should receive it Friday. It's been 3 weeks since the initial incident and 2 and a half weeks since the incompetence and inconvenience of your poorly informed customer service spoke to me.

I've been calling periodically and yet no avail still no answers no help

To whom this may concern I would like to raise my concern with the service I received from debonairs Bridge City Mall today I am truly not satisfied. I order a pizza on the double for my kids at about 17:35 and they acknowledged the order. after an hour when I tried to track the order its says the tracking was unavailable Okey fine. I then tried to call but the phones couldn't go through at about 20:00 I checked the order again its says recieved I don't know how so I had to go for option b had to urber eat later on at about 21:10 a guy from debonairs phoned my child answered and the guy requested the child to come outside as I was already sleeping. He requested the child to wake me up. So I woke up and boom its was the debonairs guy with my order when I asked him why he told me that he was busy so he couldn't deliver my order Okey. When I told him that I have ordered somewhere else so what I must do he insisted that I pay for the order since he is here. when I asked him why the order appeared as if it was already delivered he kept quit but wanted me to pay. I payed and when I Che k the pizza its was cold as ice can you guys please attend to my matter since I am not happy with the service I recieved today before its happens to someone else they should have at least notified me. And the pizza was not on my expectations.

I went to debonairs Maponya Mall. The service is very very poor. I went to buy food for my children at 18:44 to buy a cramped crust pizza n two real deal pizzas. Yooo had to wait for 2hours to get my food I paid R265 just to chill in their waiting area. In that time I left my children in the car. When I ask the stuff that was at the door about my order she said their were still busy with the crust. I then asked about the boxes that were being put aside the lady did not even saying anything. I then I waited again n then came the urber eats guys also waiting for the food. I then went inside to ask for a refund and the lady just took my receipt n put it aside and left me standing at the counter. I felt that a level of service is not good and worse they did not communicate as in what is happening. I repeatedly asked for my receipt n for a refund but I was ignored. After an 2hours 30 min waiting they give me the pizzas still with no apology and all this happened after customers wanted to fight n hit the delivery guy. I am definitely no going to leave this as we're treated as if we coming to take credit but we are using our money. I work with customers also n I know how to treat customers but what they did as far as I know it's a service that could a fascinate a customer. Please assist as I ended up not enjoying the food as it was now late n my children had to sleep

The worst pizza ever produced. Debonairs should stick to sandwiches

To whom it may concern

I ordered a pizza online with the Dawn park store in boksburg, order was made at 15h46, till 17h00 I still haven't received my order, I tried calling the store which the line redirected me to their call center and requested to transfered to their store and their line rang unanswered.

I continued to wait or hopefully hear anything from the store as my order was accepted, around 18h00 I received a call that my order was ready, when I raised the issue of how long should one wait for their order I was just brushed aside by the caller...

Exactly 19h04 the delivery guy was at my door step to deliver a pizza that was ordered at 15h46!
How many hours should one wait for the delivery of the pizza?
Why does the phone go unanswered for so long?
Why does debonairs pizza reject orders if they have to many orders like keeping other customers waiting?

Orders a pizza online thinking OK I can just go pick it up and as I'm running late already for a 21st got at promande debonair I paid few minutes later they give my order from there I go shopping further I don't check thinking it the right pizza I get at home past 4 still don't check coz getting done to leave for the 21st get back home past 12 going to eat now open the pizza take a slice an saw but this is wrong what cud I do but eat it this is the 4th time I must change pizzas coz ur stuff don't check the slip on what I have order

i ordered a pizza for my mom at 11.54am Rink Str, Port Elizabeth debonairs on 19 April 2021. At 12.30 Divine the driver called me said he is on his way, my mom can wait outside the building to pick up the order. 12.50 he did not pitch up, i called the restaurant. He was still there, the manager Lufefe made up stories that the driver is not familiar with the area, he is gonna send 2 drivers. 13.15 Divine called saying he is living the restaurant, i directed him gave him directions. from Rink str to Park drive is just 2minutes drive. Divine was so rude on that call, he even shouted at me and dropped the call. 1.48pm i call the restaurant i asked to talk with the manager Lufefe. He made excuses that Devine was lost and he does not even have a phone on him. i asked for full refund and to cancel the order. Lufefe refused saying what are they gona do with that pizza because its already made and its there at the restaurant. Divine finally delivered the pizza after 2 hours 15minutes.

I went to Debonairs pizza at Tshwane Mall to buy a pizza, it was around 16:40. The was alot of stuff moving around without assistant us, we stand up there for about 5 minutes then there comes a cashier by the Name of Koketso with an angry face and bad attitude
We bought 1 large pizza and 1 small pizza it was about 16:52
We waited for the until 17:40 until we decide to cancel the order
When we go the tills to the cashier(koketso) that we cancelling the order she said our order was done long ago
But we seated there for so long and no one said anything, I was very sad and disappointed about the service i have received today
Please tell the lady by the Name of Koketso to stop with her nonsense and her attitude towards the customers

Debonairs The island drivers are rude and condenscending. They are impatient and disorganized themselves. This is dependent on the poverty scale of where you are located. When the food is squashed, 3hours late and dead cold. We have to be forgiving and inderstanding. They do not carry change and blame clients for not having the exact amount
They sigh and act up, irritable and rude. They can ask you when you live in a complex to walk to the security gate, at night, in the dark, alone, to fetch your order cos they wont come to your house to drop it off. The complex is unworthy of their entry. Sometimes a 10 minute walk one way. To top it all off in the rain! Despicable behaviour!

Its has made me seek debonairs more and more because good service enhances the even the palate. Now I eat debonairs once every 2 months cos I have to brace myself for the call and treatment.

I placed an order 3 hours ago at Mdantsane Golden highway debonairs and still haven't received my order what stresses me is I have already paid for my order the service is poor and I've been expiriencing this for the second time now last time the pizza came dry and cold

Ordered pizza telephonically today the 12th of February. The pizza arrived well on time. Mind you this was NOT the first time they serve me such. Thought I should give them the benefit of the doubt but today they took it too far. The Pizza I ordered had NO filling at all. The entire pizza was burnt. The base was beyond burnt. Even the cheese griller was burnt. i could count the pieces of ham. not more than 10 in the entire pizza. the pizza collapsed. I had to throw away the rest of the pizza. My R200 down the drain just like that. Don't know how they could serve me such. I want my money back asap. I will never order again

Cold Pizza being delivered after waiting for almost 2 hours and still the order was not complete, the guy who delivered still wanted me to pay and the rest of the order he was going to fetch and deliver it again, so I had to wait another two hours, no way. Your policy states if it's cold or red it's free. I was on the phone calling debonairs newclare shell garage about 6 times, what type of service do you offer to be efficient, friendly, satisfied but your customers are unhappy how do you expect me to ever buy or visit debonairs ever again.

Wait for one hour for online oder, staff is not competent enough

I'm a vegan not eating meat please serve meatless pizzas. Fake meat also happy with

I have bought a festive deal pizza at maponya mall. Rediculus service. Timing to wait was so long after I've gotten from work. 1 hour 30 minutes and the pizza is till not out. Hell no. I will never come here again. I will stick to my reliable pizza competetor for my pizza. Roman's is way better. What a first day of purchasing here and I am. NOt coming again.

My name is Boitumelo Tladinyane i made an order at Debonairs kagiso mall for two Pizzas and 6 bbq chicken wings. As usual they were more than an hour late, then after paying the delivery guy realised my wings were not there then when he finally came back with my wings they looked like they were just microwaved and bbq sauce poured on top. Very disappointed this is the last time i order at denonairs.

On 4th Dec 2020 at 17:58 I placed an order for the festive deal pizza and was told it will be delivered in 30 to 45 min. At about 19:55 I called in again to follow-up on my and was told it was suppose to have been delivered at 17:30. My order only came to my house at 20:48, 3 hours later. I refused the order well the delivery guy was not even apologetic. Today I placed an order at 17:00 and the same problem occurred again. Seriously Westonaria debonairs has the worst service one can imagine. It's not even long in business around town but their service is a nightmare. Truly disappointed...

I purchased pizza Friday evening however the pizza was dry not feeding inside. Just for the record this is my second complaint and nothing was done on the previous complaint. Debonair pizza

Debonairs pizza is a big time frauds they rob people. I bought a pizza yesterday and it was nothing like the one advertised. When I called them to complain they told me it's not their fault its the head office because they put out photos and then give them insane measurements. The pizza was so dry I was actually eating the base with a little bit of sauce. I feel like I have been robbed I spent r199. 90 of my hard earned money I think I deserve what I have been promised