Defy Appliances / Defy South Africa
Reviews and Complaints

Hi i purchased a washing machine which I'm not happy about.. It take 3 hours for 1 load, does not do a extra rinse all the settings are completely useless , i have to keep interrupting the load because it's to long or have to put a extra rinse which the button those not allow that. The machine makes so much noise and does not even give a good wash.. I feel that I have wasted my money if I knew this in the shop before purchasing I would of took a better machine with much more options and settings

I had a technician of defy at my house on the 04/03/2 to fix a sensor on my freezer side after they fix my freezer I see that there is visible damage in my freezer where they have worked, the back panel of the freezer is damage when they try to remove it, and the bottom of my freezer is cracked when they try to remove ice on the bottom of the radiator

I have send an email to thato. Fansi to explain to him what happened but no response.

Kind regards

Dricus

[protected]

The Model no. is DSS449 STOVE - DEFY 731 M/F (BLK) Serial no. [protected]@[protected]

The complaint is about poor service received from the East London Service Centre. I had to take my unit back 4 times already. Each time it is kept for a couple of weeks before I get it back. The last time I returned it on 17 Feb 2022 and every time I need to do follow ups. They do not keep the customer informed. I live 80km from East London and cannot just travel up and down. Today I was in East London and called the Defy to find out how far the unit is. They informed me it is ready. I collected it and traveled 80km back home. Only to find that the electrical cord/plug is not attached. Why was it removed in the first place? I am so angry! What type of service is this. They are so unprofessional and disorganised! I demand that the plug be delivered to my home by end of business day tomorrow 29 March 2022. If not, I will be taking the matter further!

This is really not on.

I bought a double door frigde and stove and cooker hob at makro in amanzimtoti branch on the 25th february 2022. I much say I very disappointed and unhappy about the cooler compartment, it is not working at all actually its like a storage box. Temperature is set according to what it's supposed to be but still I can't keep food items there because it to warm. Actually I am waiting to get time off at work to return it to the store.

7/03/2022: after holding the line to listen to endless product advertising someone answered and I requested a call back to find out where I can purchase a km630s spare jug. I am still waiting for the call.

I have requested feedback on the website about a defy dss430 835 stove and have not received any feedback after more than a month.

I stuggle to get defy products... And wonder why. If this is the service I would rather look into other manufacturer's product.

I logged a complaint last week and I was promissed that my problem would be resolved by yesterday. But to my suprise no one pitched I had to call back again yesterday still nothing happened...I called again now, I still got no straight foward response. My Ref is 1588493. This is not any other appliance its a fridge and there is no alternative way I can use.

I purchased a Defy 740L fridge at Pick & Pay Hyper Boksburg (East Rand Mall) on the 24th February 2022.

The service was Excellent at Pick & Pay (Hyper ERM) the SALESPERSON Thulani was brilliant. He went the extra mile to arrange for the fridge to be delivered before 13:00 on the 24th February 2022

I was so excited about my new fridge. I have only opened it on Friday the 25th February and realized that the door on the right top corner was faulty. The door is uneven and it looks like that there are skrews missing. I am extremely unhappy and disappointed with the Defy product. I always trusted the products from Defy. Definitely a disappointment this time around.

I want the product to be replaced or my money refunded please. I cannot pay for a damaged item

Ive only had my gas stove for almost a year now and the writing in white (where it shows which plate and the celcius of the oven) is off after just wiping with a wet cloth. It is really difficult to determine how hot the oven is and which plate you have to light. I have ordered the gas stove online and still has the booklet and everything.

PC board was faulty and cause plate to switch on and burn cover and course damage to 3 plates. Defy Bloemfontein in, Andre said that has been the customer fault over cooking and abuse, which is not true. It was inspected by Rudy the technician and said that the whole plate must be replaced.

So we are not happy with Andre's finding. We are in possession of a video and photos that can prove that it was not our fault. We want the plate to be replaced because it cannot be used as course by faulty PC board.

Thanks

wally.[protected]@gmail.com

[protected]

Ref NR 1579575

Hey I had a problem with my stove not warming and the found that the ellement and door needs to be replaced now I have been waiting for 2 weeks now going on 3 telling me they waiting for spares, this is not exeptable to me not being able to make food, so if you dont have spares replace the oven! Coz im not a happy customer and will not buy defy again if this is how you going to treat a customer plus no feedback on what going on not once please sort this immediately you can contact me on [protected]

We reported a fault on our Defy fridge freezer. Informed that it was under guarantee and sent a reference number and advice that the technician will make contact within 5-7 days. This was all done as promised, however, the caller made two calls in quick succession, and when the call was not answered there was no way to call back the number. We called again to report, was again given a reference number with the same advice of 5-7 days response. Yet again, two calls came in quick succession and I was unable to take the call. Job was cancelled with the technician logging that they had made numerous attempts to contact us. This was clearly inaccurate. In addition, no further attempts are made to contact us by some other means. A call was again made and the fault reported. We expressed our concern that the process of setting up the appointment was flawed. To date no response received. Reference numbers 1568186, 1574173, 1579386.

Hi i bought this fridge and the model number said what model it is but this can not be found what type of company is this ?, to get spares is so bad with Defy ,it is a very bad company and you do not get any joy from the service ,i will never buy any Defy products in my house again . There standards drop so much down and it is so long in business

the model number is :F-600LM AND Refrigerant is HFC-134a

09/02/2022

Can not find any spare part.

And i only need the ice try for this machine ,it always brake ?

I have ordered the front covers from Defy Montague Gardens and spoke to Jason, Jason did not want to help me and told me to talk to Morné, I have been phoning and sending email on email to find out if the covers had been ordered. No returns on my cals or my emails... I keep on phoning and asking for the manager at the spares department to call me, but she never do. I do not know how long I still need to wait for those covers. I am truly unhappy about the service I have received from Defy. Can someone please come back to me and just let me know what the problem is, why do they not answer my calls or emails and I am still waiting from the product. Please do something about this.

Good day

Kindly note I am reporting a defect on my refrigerator again for the 3rd time now over a period of 3 months.

I have labeled the job reference number on the subject for easy reference.

October 2021

In October 2021 I had reported a fault with the same product indicating that the refrigerator is not getting cold, a technician was sent out after a week and indicated that the cold plate needs to be replaced. 3 weeks later the technician came in and replaced it with a new roller bond part. the refrigerator worked for about a month.

Nov/Dec 2021

End of November/ early december the same refrigerator started leaking water and I contacted the same technician to check it. He came through and indicated that during the October repairs they may have added to much gas and released some gas which did stop the leak.

January 2022

on the evening of the 21st January the same product stopped getting cold again, The product is still not working (does not get cold). I had reported this online and via telephonic this morning (24 January 2022).

I am frustrated with the frequent events of this defect product as well as the cost of replacing perishable products over and over almost every month over the past 3 months. also the release of gasses from this fridge which is harmful to the family as well as the environment.

Your urgent and speedy assistance will be much appreciated as explained above.

I am also requesting a replacement for this product as we believe it is defective and the frustrations, inconvenience and costs are added up with no reimbursements.

Also indicated that the standing freezer has no issues since purchase and thus confirmation that the refrigerator is a defect product.

Note the above details the events that took place outlining the issues, inconvenience experienced during these past 4 months.

I have lost all trust and faith in DEFY as my experience is now directed from bad to worse and unbearable aftersales service.

It is now the 02 February and still awaiting feedback and response from DEFY

I trust a speedy positive response will be received to avoid any escalations and defamation of defy products on other media platforms

Please call me urgently on [protected] or email me on [protected]@gmail.com for any further details

This is my second complaint with regards to the same problem, I have bought a washing machine at the end of September, it makes an awful noise. Went back to the store, Defy took about 2 weeks to send a tech, who didn't bother to let me know what the problem or solution was. I followed up with the store, they told me parts needed to be ordered, beginning of December they told me that my machine would be replaced, they should have done this in the first place. Beginning of January they were waiting for stock, end of January, where we are now, and I still dont have my new working machine which I paid for 4 months ago. Best of all is that Defy themselves have not bothered to contact me once. I have only spoken to the lady at the store, and it seems that they are also not going to get back to me.
All my appliances are Defy, I will definitely make sure that when they need to be replaced it will be with another brand.

I've bought a mini oven stove from the 16 November 2021, and due to faulty elements i had to return back to the store in verulam, Russells, till today i don't have oven, now i feel like my rights has been violeted, i need my stove or be refunded so that I'll be able to go and buy its somewhere coz yiu guys you have failed me.

I have bought a Defy portable Aircon and in the manual it gives me a number to call for any questions or problems. It states "if you have followed the instructions and still have a problem, contact the customer care line on [protected]. THEY WILL BE ABLE TO ADVISE YOU ON ANY ASPECT OF THE PRODUCT" this is furthest from the truth, I have called multiple times and no one can help me with a question I have, they all just tell me that they don't know and can't help me or put me on hold until I give up or they hang up on me. I will never buy another defy piece of [censored] product again. These people are all a bunch of idiots.

I purchased a Defy stove (model: DGS904) in July 2021, within 5 months I had to log 2 calls to have the same fault repaired (job card: 870037 and 1553408). I called the call centre today and was advised and a 3rd call will need to be logged, a technichian will be sent to repair the stove again. The middle plate of the stove does not work.

Please replace the stove with a new stove as it's not been working for the past 5 months?

1) I bought a new machine on 06/12/2021. I tried to use it on the 7th and it is leaking water. All connections are properly fitted. The technician came out on the 8th and discovered that the soap dish is leaking water. I had to provide him with sealer in order for me to use the machine in the meanwhile as he had to order a new unit. He advised that it will take more or less a week. This is now longer than a week and I am still waiting.

2) I put a load of washing in this morning and now the water is just draining out. This is unacceptable for a new machine and it has a "passed" sticker on.

3) I need this to be resolved asap. I am really dusgusted with this.

Been waiting 3 weeks for someone just to CALL me regarding the repair under warranty of my stove. Used to be a reputable product but judging by the number of complaints and lack of after sales services this is now a brand to be avoided!