Defy Appliances / Defy South Africa
Reviews and Complaints

Earlier this year (July 2021) I purchased a new Defy fridge for my myself at Makro, I only started using it on 10 October 2021. About two weeks in the fridge started making a ticking sound (sounds like a clock) I then made a call for it to be assessed, after several attempts a technician eventually came on 13 November 2021, he then told me that the fridge will have to be replaced with a new one and that they will be in contact (which never happened), due to the silence I called back and had to explain everything all over again and I was told that I will receive a call as soon as the fridge is ready. A week later I called back (having to explain everything once again) and I was told that I should expect a call no later than 29 November 2021, today is the 15th of November 2021 and I still have not received a call and I am sitting with a noisy fridge that's driving me crazy. It's ridiculous that I have to follow up everytime. This is just disgusting customer service!

We bought a brand new defy washing machine from house and home just over a year ago and since then, one of the bearings started coming loose. I lodged this with defy in august 2021 and they sent a technician out and confirmed it was a factory fault and will fall under the warranty repair. He then mentioned we are welcome to keep using the machine until the repair. Four months since then passed and we after many many calls with them nothing seem to be happening. They just said they are waiting on a part (from mars apparently). Since then the machine has completely broken and still nothing from them. I have lodged nearly 30 calls to the defy service centre and spares department. They promised it will be fixed the first week of december. We are now in the middle of december and still nothing. This has no been four and a half months! The always promise to check in and let me know but never do. I have spent so much unnecessary time and money trying to get this fixed and now having to go to laundromats even though we paid in full for a brand new machine! I don't even know what to do anymore so am resorting to this platform

I bought a fridge online, when it arrived it worked for just over a month and than broke. I have sent multiple emails and getting no where, The service I'm receiving from Defy Port Elizabeth, South Africa, is terrible and disgusting, I'm getting no where.over 3 weeks with no fridge.

Please can you assist me.

I will never buy another Defy product in my life.

Absolutely disgusted with the afters ale I have received.

I highly don't recommend defy products to anyone.

Job number 1544993

Raymond Simmons

The inner glass of the door oven shattered while I was preparing a meal for my family. What is puzzling is that the temperature was not even high and now our meal is ruined. I cannot believe that this has happened to me at such a crutial time of the year. There is clearly a flaw in the product.

I clearly am unable to use the oven in condition and need for Defy to contact me.

I have tried to call Defy but have not been assisted.

Good day

I have only been using defy appliances and always mantain all my appliances with the utmost care.

I am very disappointed with a microwave currently rusting inside. Currently owning a defy dishwasher, fridge and microwave this makes me very disappointed

I would like this to ne seen to

I am sure defy will correct this as a matter of urgency.

Regards
Johan
[protected]
[protected]@jalegal.co.za

Service Call Reference no 1538861.
I logged a warranty call almost a month on a new fridge I purchased, that after a month had a fault tripping my mains. it took a week for Defy to send out a technician. The first technician came out did no troubleshooting assumed the thermostat is faulty removed the parts and said he will be back and I never heared from him again. After two weeks of still awaiting for a response from the technician I called the service center again and they sent a new technician by the name TK who walked in with his tool box never opened his tool box and did no troubleshooting to find the route cause of the problem assumed the compressor is faulty and said he will be back with three parts he require the thermostat, compressor and the led lights. I am still witing for him it's now almost two weeks each time I call him he give's me the run arround. STAFF LIKE THIS GIVE DEFY A BAD NAME.
IT SEEMS THAT DEFY DOES NOT CARE ABOUT THEIR CUSTOMERS.

Good day Sir/Madam
We have ordered store inner hinges from Moira on 9 November. She has since then not responded to any emails, telephone calls or communication. We urgently need those hinges as the house is up for holiday rental.

Regards
Tania Mouton
[protected]

I am VB Masango residing in Mtubatuba cell no. [protected] l have a problem with my fridge is not working l bought it at game richards bay . It is over two month ends now since the service provider is saying they are waiting for the part and l don't have a fridge to use . How do a family of nine including kidz live without a fridge. I am so desapointed at defy.

I am an elderly women living in a retirement village. I spent more than R11 000 on a new oven for my unit but I am unable to bake in this oven as it burns all my goods. I had two consultants from Hirsch's to assist me but they too can not assist me with my problem. I would like to exchange this oven for one that does not burn my goods. I do not have the money to purchase a new oven as I am retired and living on a pension.

I am on the West Coast of the Western Cape, approximately 150km from Cape Town. I am only looking for two filter bags for the above appliance. On two occasions I phoned the Defy office in Montague Gardens to enquire whether they have it available. Both times I was told that they will phone me back. I cannot drive +/- 300 km's unless I am certain that the part is available.

my contact details is has follows:

Mr Collin Pillay
[protected]

bought this double door fridge and it is giving me an Error code, please assist supplied pictures below, i need to have that error removed and rectified

We have been experiencing a problem with our Refrigerator since 01/10/21. I reported same on 8/10/21 and tech from Defy came through to advise that the PC board needs to be replaced, they dont have stock of same and no idea when they will get stock. I have contacted Defy repair/services numerous times since then trying to get a remedy to my situation with no assistance Except to say they have escalated and have ordered the part. No idea when they will receive same. This is no customer service at all and dis regard for my personal circumstance. There is still a warranty in place.

This make and model of the fridge has been giving us endless problems since the purchase in 2018, the very same year the fan stopped working and had to be replaced. the tech had to be called out on 2 other separate occassions as the fridge was not operational and now the current call out. No remedy to the situation has been offered at all and its been a month without a fridge at all.

We bought a Toploader in August 2021. It keeps giving an E6 error. According to the booklet the lid is not closed. Contacted them 11 October 2021. They confirmed a technician will come out within 2-3 days. They arrived on the 20th of October stating there is a problem with the spinner and they will come the following day to fix it. We are still waiting. It takes more than an hour just to get through to someone to speak to and the person always just wants to send an email to follow up with the technicians.

I have had two deft theromo fan ovens which rusted badly.On the 15 November 2018 I purchsed my 3td one but sadly to say again the ovev rusted not even a full 3 years old The blade of the fan pieces were actully coming in the food

I have been trying to get hold of the Defy Service Centre since 9 this morning. The line is continuously busy, when I eventually got through someone (Nomathemba to be specific) she advised that she cannot hear me properly. I then requested for her to call me back, but have not received a call back.

Not sure what type of incompetency is this.

She wasn't the friendly of them all either.

I need someone to call me back urgently on [protected].

My stove switch is faulty!

One of your service agent came to fix my fridge and it didn't even worked for 3 months. I called the guy several times and it's almost a year now and he never came and I paid him because my fridge was off warranty but he promised to fix it. He was referred to me first from Pretoria service centre and his name is Joe from Belabela (warmbaths) in essence your service agent defrauded me.

Hi please note that my defy washing machine model number Daw381 was broken and is under warranty. The call was logged on the 22-09-2021 and we are still waiting for spares which is a spring that holds the drum in place.
the service is unacceptable as none of defy staff has called to keep me updated.

The washing machine to date 29-09-2021 is still not repaired and when spoken to the repair technician office they informed that defy has had delays due to a move from Durban to lady Smith not sure why this is the customers problem.

would appreciate some feedback, very disapointed with a brand that stood its time, a brand which I have had respect for.

Fridge purchased December 2019, had to be repaired twice for same thing, third time now it has the same problem - loss of food contents twice and this time the technician does not even keep the appointment .

Complain pertaining to poor quality of defy fridge, In 2017 twice, 2019 and 2021 defy fridge was reported for repairs ( same issue all the time, broken fan). Job number: 1507842 & 804637.

On the last repair 31 August 2021 the fridge spoiled my food and requested refund from your organization however was not assisted.

Inability for management to respond on warranty period and the cause of why the fridge is always braking a fan.

Unfair/Bad customer treatment on two different events by Eduard Knuist whom in most events ignores me a client and not helpful to my problems ( proof of correspondence available) and inability by his manager Robyn Kirsten Da-Gama to discipline him.

Also unfair customer Treatment by management by not responding and providing solutions to my problem.

I have spent all my airtime in calling your branch in 5A Marconi Rd, Montague Gardens, Cape Town, 7441 and made an appointment with your technician yesterday to please call me with regard to my Defy Petite Chef Multi Function Thermo Fan oven that I have had problems with for quite some time and has now been over 6 months without the use of my Oven and this is extremely poor service as well as the amount of airtime spent in trying to call them every time is just unacceptable and a senior need to address this matter