Del Taco
Reviews and Complaints

When taking our order the drive through person was unenergetic and never made any offers to us. Upon going to the window and presenting some offers our party had she decided to make fun and laugh at us to her colleagues. VERY VERY unprofessional. She wouldn't give us our receipt. She was very curt and disrespectful. She did not give us a friendly goodbye or anything. If this were our parties first time to this location (which it wasn't. We go there 1 time a week and take others to this location) and this was our first experience at this location we would DEFINITELY NOT be back. This HORRIBLE experience took place on May 23rd at 11:45a.

Visited Del Taco on Bobier in Vista, CA on 5/20/19 at 8:45 AM.
I was the sole vehicle in the drive thru lane, when I approached the menu an employee said something to the effect of "hi, may I take your order".
I said I wanted a chorizo roller, and thats all.

I waited a few seconds and didn't hear anything more so I drove up to the window.
A male employee with the name tag of Zachary was at the window and as I stopped he appeared angry, and removed his earpiece.
Zachary said that because I didn't continue a conversation back at the menu area that I was being rude and disrespectful. He would not take my order, so I drove away.

I visit this location several times a week, and have never had a problem before.

I will not be returning to this location.

Richard Jacobs
[protected]
[protected]@mii.com

I had lunch at the Sunset location in LA, CA 5/14. I downloaded the app to retrieve the two free tacos. Once I completed the download, I asked the manager if I could order chicken; to which he replied, "Yes." When he attempted to scan the bar code, he then advised that I could only order beef. As a point of reference, I do not eat beef or pork. It was most certainly NOT MY FAULT that he wasn't privy to the app regulations of a company that he works for. In contrast, I was hungry and in a rush, so I ordered for two tacos and a drink. And then to add insult to injury, he offered no discount or even a free drink. The customer service was the absolute worst!. Rest assure that was my first and last visit to any Del Taco anywhere!

Warm Regards,

Derek S. Lafayette
Los Angeles, CA
[protected]@gmail.com

Went Del Taco on 3540 South Labrea in Los Angeles at 2am, was gonna order and the guy in the drive thru said they couldn't take orders cause they're resetting the company. I know they can take cash, they just didn't want to work. That's ridiculous and disgusting behavior. I would get rid of workers who don't want to work, and you Del Taco are losing money because of there laziness. Today is May 4th, 2am staff. You really need to talk with them or actually let them go...

Hello my name is Jahaira, I attended the Del Taco in Yuma Az on 2451 South Ave B. I placed my ordered in the drive through and once I got to the window Sergio looked at my $50 and looked at me like if my money was fake. He said he couldn't accept it and I had no change . This food was to feed me kids they were hungry and that $50 was all I had . He than proceeded to laught at my face which was not necessary . I will never be attending this restaurant again it made me feel like all the employees attacked me ! I hope you fix this issue

Went to Store # 1009. On April 30, At 7pm. It was a Tuesday night. We went to get 6 burrito's and 6 taco meal. I thought it was a simple meal for a Tuesday. I'm pretty sure your company has surveillance camera's in the store, so please look it up. Anyway when it took longers then 30 min. for my food I asked what the hold up was because there were people getting there before me and I was there before them. I don't receive a receipt because the person that was helping me was new with no supervision. I was alittle upset with service and asked for the manager and was told that there was no manager on sight because they quit, I was to beleive that this store was operating with no management supervisor there? Really?! The employees names that were working with no supervison were - Teresa, Esteven, Cierra, Lavren, The rest were to scared to give me there names. What I'm trying to justified is, Everyone wants 15 dollars an hour and you have manager quitting? Is it Corprate fault? My name is Ben Tino, Phone number [protected], Address 330 E Sunset Rd Henderson Nv 89011 Have any question feel free to contact me

I ordered the avocado boost meal. I got to tacos. No avocado and my food was cold. Tacos kinda soggy like they had been sitting. The meal was more expensive with the avocados. I was heading home after a long day. Not about to drive back. Usually the food is pretty good. I have always chosen Del Taco over Taco Bell but today. Not good at all. Actually the lady at the window was not very nice either. My grandson said she looked angry. Not a good experience at all

Went to del taco i. Fullerton in corner of euclid and rosecrans today for lunch after my daughters surgery at st. Jude - we were starving! Waited in line forever! Then after we paid and told them several times no catchup.. Just mild sauce please! We got our order - no receipt. When we asked for a receipt the guy told us was out of paper and didn't have the time to change it. And we paid with atm. So no receipt.. We get home? No mild sauce or any sauce for that matter! Ridiculous! Lazy!

Went through the drive-thru 4/19/19 at 11:25 am, ordered a #5 small with Sprite light ice...the person cut me off before I even finished. Headed back to work and felt inside the bag. Hard tacos. Went back said I ordered soft, got new order went out to car & they were hamburger not chicken. Pepper, not salt. Went back and I could tell they were mad. No apology. She said I only had frys in the bag but the tacos were underneath the frys. I have never in my life been treated like that at a restaurant and I will never go to that Del Taco again. I expect a reply so I actually know you got and actually read this complaint.
[protected]@live.com

Hi I went to the 440 s vincent ave west covina del taco location tonight around 9:00 and I placed an orde for two shrimp tacos thru the drive thru. Went up to the pickup window and I had apologized to the cashier and asked the cashier if it was too late to not put the tarter sauce in the shrimp tacos and he said it shouldn't be a problem his name was James I believe. Then he told one of his co workers in the prep line and I heard her complaining saying stupid customers can't then f**** ask earlier ? The order is done. The young man answered her saying that's what the customer wants and she and another lady look towards the drive thru and rolled their eyes and where bad mouthing about the change I had asked for. James came and asked if we wanted anything else and we said no... he closed the window. He cane to give my husband my order and I asked him what the ladies names where. He hesitated to tell me but he needed up saying Diana and Pricilla. I'm not sure if he gave me the correct names since he hesitated which made me feel like he made their names up. I felt offended that they would make a big deal about making a slight change after I had asked if it was okay and James said it was. If they had a problem they could've just said no or waited until I left for them to through a tantrum. So unprofessional.

April 17, 2019 order #38 in Victorville, CA on &th St. 92395 store #0005 I ordered a double BURGER and hard tacos and medium fries. Not satisfied at all. The bread to my burger was rough and tasted unfresh. i also asked for no cheese on it. the hard tacos had barely anything in it n cracked. Fries were cold. I would like a refund or a better order. My daughter didn't even want to eat it.

Me and my family pulled into the drive thur at location #0737. The employee miss vazquez had a non welcoming tone in her voice. Very impolite tone. As I pay and grab my food at about 9:46am 4/18/19 you can tell the employee wasn't in the best mood... As we get home I bit into my burger and everything was cold the burger the buns and I was not satisfied... I love del taco but man this almost forced me to start going back to taco bell...

Store number 75 in redlands ca I just wanted a vanilla shake and some cheese cake bites all I had was a 100 doller bill the lady in the front was very help full and tried to change it gor ne but said she didnt have change. She called the assit manager and she said"I wouldn't even take it" then she called the store manager and the store manager said she doesnt have change fit a 100 now everyfast food restaurant has change maybe not in the front but most likely in the back.

Just a little concerned about the hot sauce packet colors and the mildness-spicy issue. Please watch this video for further explanation. To put is simply- typically the color of the sauce packets coordinates with the level of sauce spice. Orange then red then black, you've made orange the most spicy, which is just a bit confusing. Let me know what you think!
[protected]@gmail.com

Refer to image, this is like the 3rd tome it's happened to me . I go and these tacos have no meat ! What is this ? It was filled with lettuce and cheese the meat wasn't enough to fill a teaspoon! This location is horrible and are always rushing! Is this how you guys serve customers? Would you be satisfied with this is you bought this to feed your family ? How do you have the audacity to serve this

I went in the drive thru first of all I waited behind the car in front of me for 10 mins. second there was no apology for the wait third my food took forever also. So, it happen to him and me Third when I was given my food I did not get the right hot sauce. Fourth my fries were cold. The little Spanish was not not nice at all and the black gay guy wasn't either. You should have people wearing name tags so we don't have to refer to people like that. So, that is your fault. I was not going back into the restaurant to complain I was hungry that is why I went in the drive thru not to have to go in. Your company really needs to address these problems. I am going to address corporate about this.

At 4:39 am I ordered my food which was reg. Queso nachos and loaded queso fries with 4 doughnut bites. Mind you I was just released from the hospital so I needed to eat I was looking forward to fresh hot food and when I recurved the food it was no fresh at all the fries were not hot and they seemed to be sitting for a while. The chips had a disgusting taste to them and seemed stale and had a weird smell I'm very upset with this I even took pictures of the food I tried to warm it up in the microwave but that didn't help. My host Jason was nice but the food was a no go that should not be acceptable at all I would like someone to give me a call at9168072333 my name is jasmine Jackson thank you.