Denny's
Reviews and Complaints

I visited Denny's Restaurant on White Lane in Bakersfield, CA. I ordered a dish that was a Tortilla with hamburger and cheese on it. When it came the hamburger was black as if it had been saved for sometime and not eatable. I returned it to the server and told her I wanted something else and she made sure she took off the price of the first order and charged me for the second. I don't know what your customer relations are but most of the time the meal should have been free. I also have a relative who frequents this same store and he said it is terrible food any more. I suggest you look into it.

i worked at dennys for one week, i couldnt beleave how dirty the place was. the kitchen, diningroom, bathroom. everywhere you look, there was old food n dirt piled up, the fridges always leaking, and nobody does anything about it, instead of the employees cleaning the place up, well every 10 min the cooks out having a smoke, then us servers had to go and look for the cooks to start cooking the orders. then theres the managers, ive met maybe 4 of them, one time i was looking for one of the male managers because i needed beer, and i found him outside kissing a young girl ythat was just in the restaruant. i think that thr health department should go in there to check the place out and get new staff in there. ones that want to work, when i worked there in just that one week, i was the only one that ever picked up a rag and wiped down seats, shelves, etc. i was aproached a number of times to put my cloth down n just sit and relax, i also overheard one of the managers tell other employee if the meat expires, dont wory about, just change the date on the packageing, and they dealing with chicken here and all kinds of meats, somebody is going to get really sick, if havent already but not reported it. ithe week i worked there for, i never ate one thing, nothing good, even when the plates comes out to be served, ive saw them stay in window for at least 10 min while co workers are talking and then customers get cold foof and then they complain, . gets alot of complaints on ghow the food was coming out of kitchen but nothing was ever done about it, i think there is a serious issue here, thank you

Love your new $2, $4, $6 and $8 and I loved the $2 burger as I had gastric bypass surgery and only have a 2 ounce stomach [where as a typical person has a 48 ounce stomach] and you took it off the menu. You took off the breaded fish off the menu and put on Tilapia which people dont like. Your breakfasts are delicious and I always get the $2 bisquit and gravy with an egg but you need to expand your dinner menu. You even took the baked potato off the menu. Add a nice hot dog sandwich, pork chop dinner, and more low calorie meals.

My friend and daughter and myself, went into denny's in ct. Now because I have seizures I wear a medical id tag and have a service animal and he was wearing the required id. I also carry the state laws which agree with the ada laws which I also carry with me at all times. Now the manager at denny's not only would not look at the laws. He threw us out. This was also my daughters b-day and were we there to celebrate it. Now this dog is not a big dog. It is not a german sherpard, golden retervier or dogs you would expect to see as a service animal. He is a small dog and weighs about 12 pounds. He is there doing me a service he is there because he warns me of on coming seizures and has been on the money 100%. If I was by myself without my dog I would not know and would not be able to alert someone what would be going on.
I think all business need to be updated on the laws concerning service animals and that if they do not abide by them that the police can step in. Oh and yes I did talk to police and I was told that they could not make them service me, because this was a privately owned company. Well if this is a privately owned company then police should not support privately owned companies when they get robbed and let these companies take care of investigating themselves with they get rob or have problems. And not expect the police to get involved. I have taken my dog to the emergency room with me, doctors offices with, blood drawing stations with me so if all these places allow this animal into their office without questioning me then why do I get so much problems with business. By the way I was in walmart and for the longest time I had a problem with walmart and when I finally took it the manager and was walking out the door with the manager behind me and kids at the approximate ages of 6 and 7 said to their mother, hey mom that's a service dog and that we were taught in school we can't approach him because he is working. That made me stop and talk to the children and explain to them what my condition was and what he actually did for me. Talk about egg on that managers face. If children know what a service animal is and can identify them then why can't adults. And I have more children that can identify him as a service animal then adults and I spend more time educationing children in stores and their parents. Because talking to store owners and resturants owners it goes on deaf ears. So maybe writing an article on here might get the word out and help other people with the same problem. And the next time I am refused service I am going to start taking action until I am heard loud and clear. This is my first step. I am tired of not being able to leave my house without being with an adult who knows me. I would like to be able to do things on my own with my dog at myside. And to be fair to resturants I don't mind being seated away from everyone I actually perfer it.

my husband, brother in law and I went for brunch at the Denny's on Pacific avenue in Everett today... the server showed a definite lack of talent when it came to service... We had to wait for sevice, ask for coffee, and then wait for our brunch... it came, cold.. half the order was not there.. the jam/muffins. and cream for the coffee was not on the table and we had to wait for it to be brought long after the entree was served..
I had to flag her down in order to get a refill of coffee which had not been offered..truly one of the least appetizing meals we have endured, and very poor service... ... there were two other tables of two people each seated, perhaps that was too much for the poor girl .

Well, while the previous post was a bit harsh, I think that automatically shunning all of the denny's is a little messed up. The one around where i'm at is wonderful, while one in the town where I attended school a year ago was... Well, not that great. The point is that you can't tell people that all denny's are toxic. It depends on who runs it and what kind of city you're in (More specifically, what kind of people work at the health department responsible for keeping tabs).

The indian manager at dennys was so disrespectful to me and my children, we go there all the time and never had a problem untill they hired her. My children were talking quietly with my mother who is 86 years old and she came over and yelled at them in front of everybody in the restaurant. They werent even load. After that she constantly stared at our table and gave us nasty looks. Also she was nasty to the waitresses and they didnt seem to be doing anything wrong. She should leave her problems at home and stop bringing her attitude with her to work to take out on other people. My family and I will not be returning to that restuarant untill we know she no longer works there, she should value her job being jobs are scarce at the moment and learn to treat others with respect. I believe her name is mona

Denny's advertises breakfast 24/7. Well, that was NOT the case this passed weekend. We wanted to have breakfast about 11:30am this passed Saturday in Glens Falls, NY. The waitress told us they ran out of hash browns when we placed our order and asked us if breakfast potatoes would be alright. We said breakfast potatoes would be fine. Then, after a very long wait, our food finally came out. However, the waitress said they also ran out of the potatoes and therefore, substituted with terrible, greasy french fries. We never had such a horrible breakfast. The bacon and sausage links were under cooked too, so, we couldn't even finish our food. It completely turned our stomachs.

We got our food, it was cold, the waitress was rude and when my friend amanda got up to pay a host named heidi liturally threw her money at her and swore at her. so she had to pick her money off the floor. I had nothing to with this and i was rudely told by, i think the manager that i was no longer welcome at Denny's even though I had done nothing wrong. The worst part about it is I complained to Jim the Manager the next day who promised to look into the issue, , he never got back to me, they were closed for remodeling, so i called back when they reopened and proceeded to be blown off by Tim Finley another manager. I am outraged and I will complain about this untill i get some compansation, , possibly sue for harassment.in addition to that the order of fries my friend amanda ordered not were cold but it was barely half an order.

i was in last weekend morning with my family enjoying a nice breakfast; i stepped outside for a cigarrete and saw my waitress n her co-worker walking to the back to hotel laquinta. and to think i believe her when she apologized she had to run and asked us pay our ticket so she could go.

Here is a letter I sent to both the store manager and submitted via the Denny's main website.

No response whatsoever. Nothing, nada, zip...

I guess they just don't care about one persons business.

Jason Fulton DM
Store 6923-RREMC
Bartow, Fl.

I had returned from an extended overseas business trip yesterday. Unable to sleep at 4am, I decided to go to the Denny’s in Bartow, Fl. for breakfast, a cup of coffee, and spend a little time to catch up with the local newspaper.

I arrived shortly after 4am. There was a group of about six folks in their early 20’s seated next to the entrance. The gentleman that seated me, (server 00374/Curtis) placed me one table away from the group. There were two other adults my age, mid 50’s, two tables away. There were no other patrons at this time.

Curtis immediately took my order and went to the kitchen. It took me about seven seconds to realize I didn’t need to be seated next to this group who was obviously intoxicated. The language encompassed all the commonly recognized reproductive organs, the kicking of others ###, and fashion comments concerning the attire of one young female person who was seated in the group. (I believe her first name was ‘###’ and/or ‘dumb cuxx’)

The server found me at my newly self-seated location opposite of the crowd, who was still quite loud. The server apologized for the crowd being loud. I told him I don’t mind them being loud and having fun, it was just some very inappropriate breakfast conversation that I needed to get away from.

My meal had arrived, and so had two new patrons, gentlemen in their 30’s. They immediately recognized the obnoxious group and self seated on the opposite side of the restaurant. Four other men had also arrived two minutes later, same age group. They appeared to be stopping for breakfast before a Sunday morning fishing event. They too immediately recognized the intoxicated group, ignored the directions of the waiter, and self-seated on the opposite side of the restaurant.

The breakfast was too disturbing to be enjoyed. (Check # 4112 Tbl# 21 G: 1 04/05/09 4:34AM) I was unable to read the paper while I cringed at the loud outbursts of foul language. One member of your service staff, a young lady with brunette hair, (name unknown) was more than polite and pleasant to the group. She routinely engaged them verbally and was quite aware of their behavior.

My problem is this:

You can not have it both ways with your customers. You will cater either to the drunks, or to the reasonable adults. The couple in front of me left early. As they departed, the waiter dropped my bill on my table. I was never offered a coffee refill, which was okay. I had no intention of staying any longer as the atmosphere was simply too uncomfortable. The service staff was aware of the social conflict. The newly arrived men had mentioned it to the staff as well.

Your staff had decided to continue service to the rude intoxicated group. It was a choice on behalf of your restaurant. It would appear that your place of business places value on this class of service and patronage. My patronage is obviously of lesser value, and not sought after as evidenced by these decisions.

To the best of my knowledge, refusing service to rude, obnoxious, and vulgar drunks, is not actionable within the confines of any discrimination definitions for restaurant service.

It is therefore, your choice.

Whereas I, the customer, also have a choice.

Regards,

Larry Annen
Address and ph # deleted

First of all, our waiter was not friendly. He was condescending. He did not greet us with a friendly hello. He just sat us down at the table.

For the first time at a Denny's I had to ask for a child's menu for my 8 year old son. Not long after two more parties came in consisting of all whites. He was very very friendly. One group sat behind us. They did not have to ask for a child's menu for their daughter. Then my son noticed this little girl had one of their color sheets and crayons. I had to ask for a sheet and crayons for my son too. Before some other racist get on here with the excuses, I'll give one out 1). Maybe it was an overisight, he didn't do it intentionally... Yeah, right!

At any rate, the dishes were dirty also.

This post is not for anybody to play Devil's Advocate and debate. This post is for those who like a clean and pleasant dining experience, DO NOT eat at the Denny's in Palm Coast!

I'm really upset now that Denney's would not even help pay to replace teeth (cost of over $5000.00) but now can give out "free breakfast day"! Their bathroom floor was wet and son slipped. Had to replace front teeth. Tried to contact Madera branch and only got hope he feels better. What would have happened if he didn't go to the hospital himself, would I also have to pay for the ambulance? I'm sure the free breakfasts were a whole lot more than a few teeth. I'll be paying for years because of them!

I ate 2 grand slam breakfasts at denny's and crapped my pants on the drive home. It was very oily and it cost me 400 dollars to get my car seat detailed to remove the stain! I contacted the denny's branch office and they still have not returned my call. I will never get my money back for the detailing or the fresh pair of slacks I had to buy as replacement.