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Denny's
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1.6 5 Reviews 240 Complaints
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Denny's Complaints 240

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1:54 am EDT
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To whom it may concern, I put in an online order over the computer and then called to see if I could add something to order that I was not able to online. The manager is who answered, a woman, who was completely inconsiderate, rude, and continued to talk over me and repeat herself and then hung up on me. I called back to wonder ask why I was treated the way...

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10:35 am EDT
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Denny's Manager skills

I went to the dennys in chubbuch idaho on 4310 Yellowstone Ave. on July 4th around 7ish during my visit our waitress was absolutely amazing. Everyone was happy. Then the manager came in and began reprimanding the employees in front of the customers cause our waitress to cry. After wards I witnessed the manager leave the restaurant. I have seen this before and is know as the seagull management tactic. I will say from personal experience this causes you to lose employees and customers. After about twenty minutes the manager returns and starts again with reprimanding a different employee again in front of the customers. This manager absolutely has no proper training or simply doesn’t care. The manager there should be replaced. It was the worst manager I have ever seen. As being an executive chef I have seen bad things but this takes the cake to be honest. I hope they get this resolved as soon as possible so as not to loss business.

Desired outcome: New manager

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R. Car.
US
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Dec 21, 2023 11:28 am EST

Ah yes, the seagull management technique. Fly in squawking, $#@# everywhere and fly away. That is a very inappropriate way to manage employees, especially when customers are present.

Y
Y
Yamila Camacho
US
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Sep 01, 2022 5:01 pm EDT

No me deja publicar mi anuncio en mega personal porque me pone el la parte superior de la derecha none

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S
11:27 am EDT

Denny's cleanliness of restaurant

I-30 Broadway Blvd, Garland Texas. I have complained before about the cleanliness of the restaurant the the torn up bathrooms. The bathroom at this location is always filthy with paper on the floor etc. grime on the toilet paper dispenser, grime and caked up dirt on the floor. The booths are filthy, this whole restaurant needs to be cleaned top to bottom. I have complained to the staff which say they don't use the restroom at work, they wait till after shift. The last time I sent in a complaint the soap dispensers were repaired and filled. The paper towel hold had been repaired, and the faucets had been tightened down to the sink. I have a friend that wants to eat there every Thursday and we have just stopped going. She is as discussed as I am. I stopped eating with her a year ago and just visit with her there. Now she is done.

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4:56 pm EDT
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Dennys in Patterson is the worst place to go I had the worst experience in life there is rats and roaches running around in city of patterson Denny’s we need to shut that restaurant down because it’s so nasty and disgusting person cooking food is putting his finger in the nose and then serving foods to the clients there and I am so ashamed that there is such horrible service

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3:01 pm EDT

Denny's Denny’s Patterson California

Www.locations.dennys.com/CA/PATTERSON/247279

Do not order food from this place the cook puts his finger in the nose and then don’t wear gloves and does the food handling please do not go to this place I recommend for city of Patterson to shut Denny’s down in my city for such a poor service and there is rats and roaches all over the restaurant please do not go to this particular location and I recommend Denise to take action on the manager who is so rude to customers and tells him get out when I tell him what’s been happening in the kitchen when I saw it with my own eyes this is terrible

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4:02 pm EDT

Denny's Customer service rudeness

I went with my friend to dennys on June 5/2022

7772 in Coquitlam BC

0130 table 61

Mijanur R Svrck 16 11:18 06/05/22

We paid $39.44 plus gratuity for bad service and rude staff

The manager was not approachable Raj or Rick or something

Anyways my complaint is my toast was burnt and I had to ask the waiter 3 times to get it right he bought me sour dough bread instead of white toast the second time . They did not honor my request for a complimentary shake or ice cream as my birthday was the day before . I could not make it to Dennys for my birthday meal June 4/22 the waitress at the front cashier was rude and said no we won't give u anything as your bday was the day before Asian girl she is always rude. This is terrible customer service and I don't think I will go back again .. how do these people get screened for a job is beyond me ..

My name is Rose Thandi

[protected]

Email is preferable to be contacted by

[protected]@gmail.com

Desired outcome: A full refund for $39.44 plus 15%. And maybe a gift certificate to possibly have us back as customers . This is very bad customer service .

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9:25 pm EDT

Denny's Charged for an item I didn't receive

Steak meal was not available 6/16/2022 but was charged via online.

Desired outcome: Manager said he couldn't do anything but for me to call a number that routes back to the restaurant.

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12:41 pm EDT

Denny's Dennys Dorado PR Close toPublic

They said don’t have cookers in the rest , very bad for ine day like this FATHERS DAY

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9:31 am EDT

Denny's Rip off/ dennys stole my money

I am displeased and disappointed with the service the dennys has shown me. I ordered through the dennys app, and when I went to pickup my order they said they could not have it ready the let go of the chef. One how could you let go of a chef and still be open. You are basically stealing dennys hours since you are open with nothing to do. And two could you have not called me prior to this and let me know, instead of going over there hoping for my order to be ready. Oh and don’t event get me started with the app. Why the hell did the app work if the store didn’t have a cook. And don’t event tell me that it was close since I could process my order with that restaurant. And if it was close you would have stolen my money. I expect a full refund and reply on Monday no later than that! On my card.

Sunday 6/19 @ 3:50-4:15

Order #[protected]

Location 8120 esters blvd Irving tx

Desired outcome: Refund

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8:50 pm EDT
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Went to Denny today on 150th in Cleveland June 17, 2022 for breakfast, The person that greets you when you come in great,& friendly. We ordered the biscuit, gravy and chicken with a little extra gravy eggs over easy. when our food arrived the eggs were over cooked and no extra gravy. we told the waitress who scooped up our plates with a attitude. When she...

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5:14 pm EDT

Denny's Denny's menu pricing and table advertising

I really don't like the old table advertising. Like a three way cardboard stand with three adds. Its look so old it is. The menu is kind of pricy. I waited all winter and sales prices on Denny's menu. I noticed they used to have lower prices for most of the menu. Just want to let someone know I love there coffee but the table menu is a little depressing to say the least.

Desired outcome: Sob

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8:22 am EDT
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Yvett Lejean Begaye is rude tells people to eat elsewhere slams plates and glasses on table outside talking in her cell phone smoking a cigarette when customers are waiting a very long time to give her an order. Yvette is a known meth addict in the area. After her coworker told my wife and I that Yvette is waiting for a court date so my wife looked her up...

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J
4:07 am EDT

Denny's Not staying OPEN

Closing at 5pm due to no cooks or manager. Not caring about employees that need to work. We are inside of a truck stop continuously turning customers away and closing as early as 5pm.

Desired outcome: Management that cares for employees and customers.

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7:23 am EDT
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On Saturday June 11, 2022 @ around 10:15 p. m my wife and I returned to Page Arizona after a long trip and wanted a quick bite to eat before getting to our home. So we pulled into Denny's in Page @ 669 Scenic View Dr. We were greeted by a server by the name of Yvette and she abruptly stated "what do you want" we answered we simply wanted a table...

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8:50 pm EDT
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on the 6/3/22 me and my girlfriend were at the Dennys in Lubbock, Texas #6676 for dinner around 7pm. we were greeting well and they were not busy, the server got our drinks and took our order with out writing everything down, which surprised me, but the main thing was that the music they were playing for one was really loud plus it was some sort of rap and...

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B
6:46 pm EDT
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Manger Isaiah, is completely rude to his employees and his customers. He is also a creep. He made a false statement saying I have made no contact no show for work in over 3 weeks but I contacted the other manger with the few days I did miss. And also he does not work the shifts I work because he physically changed my schedule. I also have serval textual...

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9:48 pm EDT
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We came in around 9 am and free my a young lady and a manager both were very nice we were sat rather quickly for a Sunday. Mary was our server and made us feel welcome we were just passing through back to Ohio. We got our coffee hot and fresh I may mention and the manager I believe he was the general manager came to again to ask how we were and gave us a...

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10:45 am EDT

Denny's Extremely rude employee

I am a frequent customer at dennys. This is the rudest employee I have ever seen in my life. She accosted me and screamed causing a scene because I layed down for a moment since I was not feeling well. She should be fired. I took a picture of her. She told me I had no other choice but to follow her instructions. Extreme nazi behavior from her part.

Desired outcome: I would like her to be suspended or fired.

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5:26 pm EDT

Denny's waitress and temper

[protected] went to #7095 waited 30 min to be seated that was fine then was seated and waitress came and threw the menus at table said nothing and left i mean she really threw them she came back after bi said wow thats one way to get tips and she said do you have a problem and i said i sure do i do not expect menus to be thrown at me she said you dont like it leave...them my daughter ask for the manager the manager said don;t worry i will take care of you then i ask why would you have a server on the floor that treats customers in that manner she said well we are short of help and dont worry i already called our boss the server was salinda or selinda they would not give us her name and she took her name tag off the manager did take care of us but we will never go there again the manager was rosalinda R the time was about 6pm we finished at 745 pmthe fish i had was rather gooy inside...very disappointed oh yes and the waitress i watched her come into work that day right before we were seated and she even yelled at the manager rosalinda about having to come to work

Desired outcome: the waitress needs to apoligize and be fired noone deserves a job that know they can treat the ones that they take care of can be so rude the whole resturant was watching and listening to her

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9:43 pm EDT

Denny's Service and menu changes

I took my mom to Denny's at 9856 W Camelback Rd in Glendale, AZ for her birthday because I know Denny's has always had a really good birthday breakfast. We get there and learn that not only had the breakfast deal changed but we had to become a member of Denny's Rewards program. I don't go to Denny's often enough to warrant becoming a member of their reward program. However, for my mom, I signed her up for the Denny's reward program. Once I did and we got settled, I learned that my mom could ONLY get a preset "Birthday Slam" that included eggs, pancakes, and choice of meat. Now, my mom is allergic to eggs so we requested to substitute something else but we were informed that the "Birthday Slam" is just eggs, pancakes, and choice of meat with no substitutions allowed. My mom was so upset that she got up and complained to the manager. Fortunately, he did not charge us for the drinks we ordered. Unfortunately, the best he could offer for our dissatisfaction was 20% off our next meal there. He did not ask us what he can do to rectify the situation. He just gave us some customary resolution as allowed by Denny's. We are never going to any Denny's again. Our experience was THAT bad. Later at a completely different restaurant, my mom broke down and cried. This was slowly becoming a really bad birthday for her. Thanks largely to the experience we had at this Denny's. No one should cry like that on their birthday.

Desired outcome: If I were to ask for a resolution, I would ask for Denny's to reconsider their Birthday Slam to allow for substitutions if needed or required.

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About Denny's

Denny's is a well-known American restaurant chain that has been serving customers since 1953. With over 1,700 locations across the United States, Denny's is a popular destination for breakfast, lunch, and dinner. The restaurant chain is known for its 24/7 service, which means that customers can enjoy their meals at any time of the day or night.

Denny's menu offers a wide range of dishes, including classic American breakfast items like pancakes, waffles, and eggs. The restaurant also serves burgers, sandwiches, salads, and entrees like steak, chicken, and seafood. Denny's is also known for its signature dishes like the Grand Slam breakfast, which includes two pancakes, two eggs, two bacon strips, and two sausage links.

In addition to its menu, Denny's is also known for its affordable prices. The restaurant chain offers a variety of deals and promotions throughout the year, making it a budget-friendly option for families and individuals. Denny's also offers a rewards program, where customers can earn points for their purchases and redeem them for free meals and other rewards.

Denny's has also made efforts to cater to different dietary needs and preferences. The restaurant chain offers gluten-free options, vegetarian and vegan options, and dishes that are lower in calories and fat. Denny's has also made a commitment to using fresh, high-quality ingredients in its dishes, which has helped to improve the overall quality of its menu.

Overall, Denny's is a popular restaurant chain that offers a wide range of dishes at affordable prices. With its 24/7 service, diverse menu, and commitment to quality ingredients, Denny's is a great option for anyone looking for a casual dining experience.
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Overview of Denny's complaint handling

Denny's reviews first appeared on Complaints Board on Mar 21, 2008. The latest review Mixed Experiences at Denny's was posted on May 17, 2024. The latest complaint dirty restaurant, nasty, cold food was resolved on Oct 20, 2014. Denny's has an average consumer rating of 2 stars from 245 reviews. Denny's has resolved 34 complaints.
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  1. Denny's Contacts

  2. Denny's phone numbers
    +1 (682) 348-5018
    +1 (682) 348-5018
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    Media Contact
    +1 (864) 597-8403
    +1 (864) 597-8403
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    Senior Vice President Of Global
    +1 (770) 777-0796
    +1 (770) 777-0796
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    Media Contact
    +1 (800) 733-6697
    +1 (800) 733-6697
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    Guest Services
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  3. Denny's emails
  4. Denny's address
    203 East Main Street, Spartanburg, Indiana, 29319, United States
  5. Denny's social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Denny's contacts
Denny's Category
Denny's is ranked 20 among 60 companies in the Fast Food Chains category

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