DHGate.com
Reviews and Complaints

Placed an order waited over 60 days it never arrived and the tracking number can't be tracked. So I tried the live support for over 8 hours and it kept disconnecting me. I opened a dispute and the favored the seller because I didn't have enough evidence. How the fuk am I supposed to provide evidence of something I never received or can't be tracked!?

I order a wedding dress it was to short in the front and it had five stains on it. This dress was suppose to be new . I sent in the measurements and it was still wrong . I have been trying for months and no response . I want a refund. It ruined everything. Then it took three months to come in they left it outside . This dress was suppose to be perfect. These stain five of them on the front were noticable then the underlayer that Poof's out the dress had three big holes in it and it was split up from bottom to top. This is horrible work and I want a full refund

I've placed an order with DHgate but they sent me a notification stating that my order was cancelled after charging my bank account.
I contacted DHgate but still failed to proceed the order. I asked for my money back and they said that the money has come to my account.
Almost 2 months passed and I haven't received any refund. I emailed them several times but no one bothered to reply me.
This is a very poor experience for me as my first purchase with DHGate. I will never buy anything from this terrible wholesaler again!

On July 16, 2017 I ordered a Didun watch with a gold face. I did no received a Didun watch with a gold face.

I received on August 2, 2017 a Didun watch with a white face.
Both watches are depicted and attached below. On July 23, 2017,
upon the seller's confirmation, I saw this discrepancy and posted
my concerns about this difference.

My concerns have now been confirmed. Can we effectuate an exchange? I hate to have to notify American Express to reverse the $74.64 charge!

RICHARD SHANKWEILER
[protected]
[protected]@comcast.net

Hi
I need your help as I been left hopeless for counterfeit goods from the customer service team of dhgate.com also the supervisor Paul and the head of investigation department zico i have many trail of emails to shows

On April 2017 I purchased smok osub 40w vape e pen from electronic_lab worth $570, which was clearly stated authentic also the seller confirmed on message it was authentic but it wasn't now the seller is ignoring my message and dhgate is not helping me at all, The vape e pen did not work at all the device stated check otimiser which means its not connected properly also inside the structure was different to the original, the print was not the same and was easily rub'd off

Zico and Paul both promised me a full refund as soon as the seller has funds in his account but they clearly lied because he made 16 sales after my transaction

order no [protected].
Kind Regards

Abdul Wadud

I bought a wig from one of your seller's and have not received it,

I have contacted every mail delivery center in my city and no one seems to

Have it.

Dhl delivery says the tracking number given to me by amy hair is invalid and

And they will not release the package to me as the seller has given the wrong address,
Dhgate has opened a dispute on my behalf but still absolutely no response
From them or the seller.

In canada a tracking number contains 16 numbers combined with letters

This is the tracking number sent to me ([protected])

I ordered this for medical reasons - and is desperately needed so that I can go to work I need to make money and have only lost money from this company.

Seller2020 Sells Glass Pieces. I have gone back and forth with this Idiot... Changed Estamated Shipping time. I placed Order on the 9th of July. The Payment went threw on the 11th of July. 7 to 17 days was Original Shipping Estimate. Asked for tracking info on the 25th. Now it says to expect the item on or Before August 18th. Can not open a Return Item Despute because seller changed ship dates...as the system says ( Cannot Process Until After the 18th of August. I get Zero Help from the auto system. I'm DONE spending my Money on this site or with Company's who Are Associated With DhGate.
Dhgate Dosent let you Upload Pictures as Proof for the Dispute but I Uploaded them on this site no Problem.

Shipping Method:
China Post Air Mail
Shipping Date:
2017.04.25

As of Today July 25th 2017 my item has not arrived. Appx 91 days since it was posted. If it was sent by camel via The Silk Road it would probably have arrived by now. Tracking does not work . I have e-mailed DHgate several times but did not get a reply or acknowledgement. There is no postal address for a post code or city. If the item was more expensive I might have got a reply. I am very disappointed and would definitely not buy from DHgate again ...AV

Good Day
i have ordered on 15th of July 2017 ( 2.5" USB3.0 External Hard Drive 2TB Black HDD Portable disk X 2 )

my order number : [protected]
the seller name is baby_girl and she is not responding to my mails.
and they have not sent me any email on shipment of my parcel.
can you please help as soon as possible, since i have paid a lot of money for it.
Henan China Mainland

I would like to file a dispute or ask a full refund of the items that has been purchased to one of your dhgate seller from Hong Kong. My parcel has been delivered to another person. And when i traced the tracking number which is RT375061219HK online that was given from the seller to our local post office they told me that it was been enroute and possibly delivered already someone else. I was surprised of what i heard! I want a full refund as soon as possible and charge it back to my credit card! Your website is not reliable DHgate is full of LIARS and scammers! Thieves! They will give a wrong tracking number with 3 names... how stupid!
Check this details below and charge it back to my cedit card as soon as possible!

PO #: [protected]
Date Tracking number Shipping method Remark
[protected]:49:04.0 RT375061219HK

On July 16, 2017, I ordered a DIDUN watch rose gold sport clock. Your website states that it has arrived. It has not arrived.

(2) From the photo, I may not be receiving what I ordered? My order was for a watch with an entire gold face and frame. Se page 1 of 4 of my order.

(3) The small picture on my order reply shows a gold frame but not a gold face.

SEE pictures on original order. Order [protected]

Order [protected]
I have had a very bad experience with dhgate. They have sent a counterfeit (fake) hard disk (wiich is a crime), and refuse to help the solve the matter. I do not recommend dhgate to anyone.

I ordered this dress, received it, and promptly emailed One-Stopos to request their return shipping address so I could send the dress back (immediately). The gems on the dress are falling off! The dress was not as advertised. I made this request in April. It is now July. In short, One-Stopos will not give me their address and I cannot find it anywhere online, and DHGate will not help me, stating I have to go through the seller. I have:

After months of back and forth emails with One-Stopos, they offered me $30 for the dress (I could keep it and they would refund me $30 of the $76 I originally paid). I said no, I wanted the guaranteed refund, as well as their address. For months I have asked for their address and their guarantee of a refund. Because I was getting no where, and have a friend who bought the same dress and was experiencing the same trouble with the return, I wrote a bad review on DHGate hoping to get their attention. It did...but now they are holding my money hostage: First, they said they will not accept my return, and now they are saying they will only give me the address if I take down my review FIRST. I do not trust them to do this.

I have reached out to DHGate for help in mediation from the very beginning of this nightmare. DHGate closed my account (though I was trying to get a refund), and are now saying that they cannot help me, that I must only deal with One-Stopos. This is beyond frustrating.

DHGate is allowing unscrupulous business practices by the people who sell on their site and are not helping the buyer, as their business promisses. I have cut and pasted the emails between One-Stopos and myself and sent them to DHGate for evidence, though their representatives will not help.

I simply want the guarantee I was lead to believe would be there. I work hard for my money. If a company says they will refund their product, especially if it cannot be worn because the gems are falling off, they should refund the item. Period.

Hi there a few weeks back i orders a few items off dhgate.com and they where cancelled id appreciate it if i could get a refund back into my account im really getting frustrated with the whole fact that it got cancelled its takin so long to actually work out how to complain like this there should just be a straight forward button i dont no how to use a computer properly im very upset an affended that is so hard to complain like this. Im never using this sight after this problem is hopefully resolved please reply an resolve my issue ive already lost enough sleep over it. It feels like your keeping money from me.
If u need any more information about it email me on [protected]@gmail.com

My Credit card details are stuck on this website I have been on live chat many times and have just been told to wait 24-48 hours for investigation and that has been going on for around 2 months I don't know what else to do but contact here, every time I contact dhgate they fob me off with I have to order something then remove them but there is no option, I really hope you can help.

Ive made a purchased order under the seller named store444444. I purchased some purses to him but until now i didnt received an email or reply to him. Im worried if i am a victim of a scam. I gave my credit card details and the order was already confirmed. How dare this site allow scammers to sell? Don't you ask your sellers personal information so you can traced them if they are real or just scamming people? That's my number one complain to your site. Now im asking you to refund my credit card or charge back to my credit card account for the purchased that I made yesterday. Its just $22 but its still a big money to me. Please see the attached file of my proof that i was being scammed on your seller.

I would appreciate if youll do a promt action on this matter and please email me as soon as possible to [protected]@yahoo.com

We ordered the Solar Pump and paid by Visa Card. We received an email to say the Order was confirmed. We received a message to say our payment had been received. We received a message to say the order was on its way. We received a message to say the order had been cancelled by DH Gate because we had not paid.
Our Bank Statement shows we have paid the amount of $17.70 on our Visa Card.
We have been waiting for 3 days for a reply from you. Your service is shocking, your Live Chat line does not work, have tried that for 3 days. We would like a refund of this money right away and do not want to deal with you ever again. Lost all faith in your company.

I purchased 200 random colours fidget spinner cubes. The picture showed 6 variations.

I received 192 squashed tightly in a box, all corner item boxes squashed.

I received these amounts
Style 1, 133
Style 2, 15
Style 3, 43
Style 4, 1 (this one wasn't even shown)

There were 3 styles not included.

Besides all this the quality is rubbish. They are flimsy and the patterns are smudged on some.

I received them today but didn't confirm it as I am NOT satisfied.

I have contacted them back and forth and he is not accepting responsibility for any of it.

The photos show the amount of item boxes that fit into the box. 192.. not 200.

What do I do now?

Thanks.

Dear Sir/Madam

I placed an order of 3 items on the 27/4/17 and unfortunately I have only received one item. The whole process is very concerning and I am going to seek further advice if my items do not appear by the end of this week. According to your records one item has been received, one is in transit and there other was a delivery attempt- which is not the case as nothing has been posted through the door!
Please advise further regarding my order.

Regards

N williams Pike

Email:[protected]@hotmail.co.uk

Early this year, I placed an order with dhgate for asics running shoes (Order# [protected]). I attempted to pay with credit card but dhgate website did not accept my cc payment and offered a bank-transfer option with bank account information and a reference number. I made a bank to bank transfer of the amount of 85 usd using wisetrasfer and waited few days for the payment to go through. I contacted dhgate to check on the status of my order but they denied receiving the payment. I checked with my bank and wisetransfer and received verification that the payment had already been completed and was deposited on april 4, 2017 via worldpay ap ltd/duetsche into dhgate bank account: the hongkong and shanghai banking corporation ltd [004], account# 624-[protected]. I verified that the receiver bank account was correct, as provided by dhgate, that the account did belong to dhgate, and that my order number is correct. I checked with dhgate numerous times over a period of two months, and the reply was the same that they never received my payment. I reported my concern to wisetrasfer, who in return investigated the payment's whereabouts. Wisetransfer again affirmed that the transfer was completed and provided me with further evidences from duetsche bank and worldpay ap ltd. I submitted the new evidences to dhgate, but yet at no avail — dhgate continued denying receiving the payment, even though evidences where observed. I tried to make sense out of dhgate denial and get some answers from them, but at no avail. At last, wisetransfer asked me to request a copy of dhgate' bank statement for the period from 31/3/17 to 7/4/17, with the objective that if dhgate's claim is correct, then their bank account statement will not show the details of my payment. Yet dhgate refused to cooperate, ignored my request for copies of bank statement and insisted: “we checked all the payment record under this account, but no one is matched. We do not receive this money, please confirm with your bank, thanks!” after this email, dhgate no longer replied or showed any interest in providing any explanations or documentations confirming their claim and countering the documents that proof the money was received into their account.
Dhgate is perhaps not considered a scam, but is evidently an unethical business seeking additional profits from unprincipled revenues other than clear sales, and it thinks that customers outside china cannot reach them through legal actions to obtain their rights or get back their lost money. But they are wrong, because I am in the process of presenting dhgate actions for international legal consideration, holding it responsible for its actions, and introducing its arrogance to the international communities. Anyone who feels was violated, scammed, or mistreated by dhgate, please feel free to contact me and join me the drive against dhgate.