DHGate.com
Reviews and Complaints

I found this website and decided to check the reviews first. There was a lot of reviews and it was 50/50, many people were happy and many were disappointed. I decided to take a risk and placed my order. Bought a toy for my son and was promised fast delivery.
At the beginning nothing actually bothered me, customer support always replied, they replied to all of my questions and seemed friendly. But one day they contacted me and said that my order was cancelled because it was no longer available.
I asked for a refund and they said of course. Actually I never received my money back and one day these guys suddenly stopped replying. I have already reported them to BBB, left several bad reviews and I will not stop until I get my money back.

I order my wedding dress on March 4, 2017 and it's been over a month and I'm 5 days away from my wedding and still don't have my dress. I ask for a refund and he told me if I didn't have it in 3 days he would refund it. It's now been 5 days and still have no dress. He put my wrong address on the shipping label and when I brought it to his attention he wouldn't change it before shipping it out. He's been lying and lying and I'm highly upset because I'm out almost 200.00, 5 days away from my wedding and no money to buy another dress. All he keeps telling me is to wait wait wait. I feel I'm being treated very unfair being that I choose this site to purchase from and can't get any help on my dress. I would never recommend this site to no one. I'm going to make YouTube video and post on all social media until I get this word out about this site and they lose all business.

I've placed an order with DHgate and about two weeks late I received a notification stating that my order was cancelled.
I contacted DHgate and asked about the reason and their rep said he'll find out and contact me back later.
Several days passed and no one bothered to call or email me, so I had to contact them myself. Asked the same question and they were not able to explain anything. They said I'll get my money back soon and when I asked them what do they mean "soon" they said they don't know. These people were not able to tell when would I get a refund. They are terrible and totally unprofessional and must be out of business! I will not order from them again and they better give my money back!

Dear/ sir madam
I placed an order for a ring back in december 2016 the ring that I orded said fit for a king new 17.32 rhodolite garnet diamond and 18k ring valued at $8.500 this I have never recieved I have sent e mailprevious but no reply the ring was paid by my visa card and the money was taken out
Don boon
102church street
Mosgiel 9024
South island
New zealand

On the 14-02-2017 I order 10pics iPhone 6 Plus from dhgate.com but my payment wait very Long still haven't confirm until on the 15-02-2017 the dhgate safety guard ask me either to sumit my authorised code or sumit my credit card detail so I sumit my authorised code to them after Few hour the safety guard still want me to sumit credit card detail so I also follow them ask me to do and on the 16-02-2017 the safety guard still not enough still ask me to sumit my pevious 3 credit card detail to them I don't know what them trying to do because I use A credit card to do the transaction them should ask me to submit A credit card the safety guard still say pevious I use 3 different card to online buy thing this to do is for security I don't know dhgate why ask customer to do like this if the credit card is not mine than how can dhgate were successfully take the money and some more at dhgate bought thing around one year if I am not the card owner how can the dhgate were get the money I have to let all the people know don't believe this Apps I got at alibaba, Taobao and qoo buy things before but then never ask me to submit this and submit that and on the transaction the apps got one time password I just key In than my order were approve so dhgate say security that is their problem is not customer problem I only can say dhgate security not very good

I wanted to purchase some of these bows but after asking a few questions realised they were counterfeit, even though they are advertised as and show pictures of the packaging as original jojobows. This is incredibly misleading and had I not asked, would have purchased thinking I was getting the real thing. Please respond to this complaint. Thank you

Went through a seller on the site which I purchased several knives from last year . The site claimed to use the trusted method of shipping DHL which I've used previous and always received my purchase . I used this seller because they claim to use dhl which they charged me for, then a week later they tell me they are shipping it via e packet . Had they of told me this from the start I wouldn't of used them at all and now customs have seized my purchases . I would like this problem rectified please either my items I paid for, or my money back

Let me first address this by stating that to say I am dissatisfied with your services would be an understatement. I can not even express how upset I am with your process. Your website claims that if items do not arrive as described a FULL refund will be processed. You claim to have refund guarantee- that's garbage!

I received a poor quality watch- a watch that I was tricked into thinking was AUTHENTIC; however I should have noticed the deal was too good to be true. The watch not only makes a loud ticking noise when worn, it also has very loud springs- it disrupts everyone in a quiet room. My main reason for this email is too address the SAFTEY CONCERN- I ALERTED YOU THAT THE WATCH BECOMES VERY HOT AND SMELLS LIKE BURNING. This concern of mine was ignored- you put my safety in line. I am debating on creating a formal compliment against DHGATE for selling dangerous items- ones which can serious injure someone at night.

I recommend that you put your company's profit to the side for a second, and prioritize my SAFTEY.

I expect to have the full amount refunded- I will let this event slide. However, if you refuses to cooperate, I will have to take further action. I am also going to bring the watch to an expert to see if this battery was even safe, and allowed to be mailed. If not, I will send a copy of the report. I prefer to not involve my credit card company and have to report you for selling a dangerous item- but the choice is up to you.

Kindest Regards.

On November the 28th I placed both orders. It is now January 8th and I have not received either. Nor have I had any proper questions answered by either party involved in these orders. Forty days is ample time for shipment, including custom screening. I have not been given any tracking information or answers on refund request. I do not and will not recommend purchasing Chinese products through DHGate in the future. It's an absolute nightmare to do business with.

I ordered a product on 11-28-16 order number [protected]. 2 weeks later the seller (brandskincare) has still not shipped the order, the seller said the product was 'presale', on 12-12-16 I requested a refund using reason 'out of stock', and the seller declined the refund!

It has not been 1 month since I purchased and the order has still not been shipped and I have still not received a refund.

I sent a message on 12-12-16 to DHgate to inform them of the situation. I received no reply.

I contacted DHGate yesterday [protected]) and spoke to representative Sid online, who assured me they would contact the seller. I asked for an email of confirmation that this had been done. I received no email.

Contacting DHgate about this issue is absolutely useless and the seller has refused to reply to my messages since 12-12-16.

What am I to do?

I'm shocked that a seller can hold my money for 1 month and not process the order, and can actually decline a refund. I have no choice but to contact a ombudsman to make a complaint. This is the second time in 2 months DHgate has took my money. I'm seriously beginning to wonder if this is a Scam site. Absolutely no customer service help.

D. H. Gate onine merchant unauthorized cahreges on my debit card had to be replaced with new card, they refuse to refund my money for 2 items weren't ship to me directly, check post man usp has no record of shipment delivery to customer who had was required to show state picture identity signed signature to receive the package was a requirement was never done. Unable to track its delivery to customer tracking just gives a date and ime of the delivery not the assurance of it delivery to the buyer. I have had the most difficult time in communicating to the seller through email since their location is in a foreign country they uses as excuse not to communicate get away with theft stealing customer personal identity misusing it without their permission is unauthorized charges of debt to me. I want my refund for coat-jacket $67.00 and faux fur hat $22.85=$89.00 is a lotof money to be stolen item was never received they aren't able to show it delivery proof cause I never again gotit perhaps it was left at my door or in the looby at the mail box on the floor cause it did not fit or with the property manager who decided to keep it whois now dead of cancer. Seller has close the account keep from communicating with e and refusal of the refund too these foreign seller are nasty refuse give consumer refund on items misused mischarged by a theif not by t card owner did not realize my debit card was overcharged until review bank statement online. Again I need want my money will report them to scam report, balck list, bbb, aclu, cosumer complaints, media news, googleand post on utube etc, if these merchant-seller continue to ignore my request for long time now. Refund now $89.00 or the world willknow your a rip off seller-merchant

Ordered june 2016 carbon bike wheels with alloy brake rims c/w a two year warranty purchased as extra cost through DHgate/bike66 website. The wheels where posted to arrive late after order and the promise of a delivery date by seller. I was urged by dhgate and the seller/bike66 to not request refund but rather wait for wheels to arrive. Two weeks late, wheels set was received with no ship damage, by I immediately noticed the back rim (80mm profile depth) included a stress buckle in the side wall caused from drill holes ( thru the rims for the spoke nipples ) not oriented correctly for the spoke nipples supporting the x2 lacing required on the drive side of this back wheel. Radial lacing was drilled correct. When the seller/bike66 (also known as superteam) received my complaints I was given a promise to replace. Correction of the problem was not recognized through multiple emails and photo's, but replacement was offered. $200 refund for back wheel was also offered by seller (total $500 paid). A Complaint lodged with dhgate. Summary escrow funds where released, escalation process lacked the ability to resolve and at least provide the inadequate partial refund. My two year warranty cost appear to be only a mechanism to tack on extra charges. I have received no warranty help from dhgate or communication from the seller/bike66 since escrow funds where released by dhgate (despite my request/pleas to not to release funds). This has been a totally frustrating and expensive lesson. DHGate web site looks perhaps trustworthy, but LACKS: a) an understanding of the principle ' quality product received before escrow funds released' b) working with a buyer to secure a quality product c) a customer service system to act on the buyers behalf. d) restrict the ability to regulate sellers that clearly sell product and do not provide WARRANTY or back-up there product. IF YOU WANT A FRUSTRATING EXPERIENCE, Roll the dice - order through dhgate.

C.Andrews Ontario, Canada

I have been asking for DHGate's help on resolving this issue since purchase of a machine from seller goshoppingnow for over $1400 going on for over 8 months now.

We contacted DHGate via phone as no one in our clinic could ever get the machine to work, DHGate told us that they already released our money to the seller but said that they would monitor our messages and urge the seller to resolve the issue. The seller took forever to get back to us on simple instructions. Then when they did send us instructions the machine still would not work.

The seller continued to ask us to send videos of us trying to get the machine to turn on because there was NO SUCTION which is necessary to use the machine.and perform the treatment correctly. The guarantee and warranty on this machine clearly stated on the listing that the machine was guaranteed to be free of defects and had a 1 year full warranty.

The seller GoShoppingNow should have replaced the machine or according to the DHGate guarantee they should have given us a full refund. Instead, DHGate allowed the seller GoShoppingNow to drag their feet and never fixed the situation.

Instead of replacing the machine, the seller GoShoppingNow mailed us parts that they said they could see were missing on the machine after watching the numerous video's they requested we send. We had to pay an electrician to replace the parts that were sent to us. No where in the seller GoShoppingNow warranty does it state that the customer has to replace parts at their expense. The machine should have been replaced right away, instead parts continued to be sent and replaced at the customers expense for a brand new machine that has NEVER worked. That is not a warranty. Then after all that the machine still could not be fixed with the sellers replacement parts, and STILL DOES NOT WORK. All the while and hundreds of messages back and forth with both the seller GoShoppingNow and DHGate. The seller asked us to pay shipping fees to ship back the faulty machine. That would now almost bring my out of pocket costs to the price I originally paid for the machine. Under the DHGate guarantee this is not allowed. I can't believe DHGate or seller GOSHoppingNow believes that it is OK to do business this way and send a non-working machine after receiving full payment of over $1400 and then drags it feet when the machine NEVER works and then continues to send parts that are missing or not working to be replaced at the cost of the buyer that is fraudulent.

Then DHGate said that they would escalate my case and urge the seller to replace the machine. The seller GoShoppingNow sent us this: "we make a concession, you do not need ship back the machine, you just pay 358usd and we will pay some of it, then we can ship the new machine to you!" So then we agreed to pay this to the seller so we can get the a new machine. But when we try to pay the seller GoShoppingNow changes it's mind. Refuses to replace the machine, and instead now says will only give us a 40% discount. (By the way, the seller GoShoppingNow removed the 1 year warranty from my original listing. That is FRAUD, if you look at every other listing they have the 1 year warranty there.)

I contacted DHGate and again they said they would escalate my case. To date NOTHING IS BEING DONE. DO NOT BUY ANYTHING FROM GOSHOPPINGNOW, DO NOT SEND ANY MONEY THROUGH DHGATE! IT IS NOT SAFE! THIS COMPANY IS ALLOWING FRAUD TO BE COMMITTED AND IS NOT PROTECTING USA FUNDS. BEWARE!

The way GOSHOPPINGNOW AND the DHGATE company has handled this whole situation does not warrant any trust to do business with either of them!

DO NOT SEND ANY MONEY VIA DHGATE DO NOT TRUST SELLER GOSHOPPINGNOW

First off all, when I made an order I thought it was a reputable website because my friend ordered something from them. Unfortunately, when my stuff arrived I was really disappointed with the quality. This website is actually a scam, so don't trust DHGate! They took my money and sent me some garbage. Then I found their address and returned everything, but they never emailed me and told nothing about my refund! Every time I email them I receive only automated responses back! I'm very angry!

I ordered a dress from DHGate for my daughter on 27 February
2016. Since the order, I received a call from them last
night. From what I could understand on my voice mail, it was to confirm the size I ordered. She left a message without a call-back number. I looked their number up online and called at 9:33 a.m.(EST) and received and automated voice stating you were closed and will open at 9:00 a.m. EST... We placed an order for a size 6 dress and nothing has changed four days. To make matter worse I called their number that I found online [protected]) again later this afternoon and so far, I have been on hold for 59 minutes, and counting. This is ridiculous! Does anyone have a good contact number or email for them. Any assistance is greatly appreciated.

I've purchased two dresses from DHGate and received my order two months later. Dresses were really beautiful but too small, so I contacted the company and asked for an exchange. They said that I have to send everything back and when I was almost ready to do that I found out that returning two dresses would cost me over $50! Almost the cost of the one dress. The seller suggested me keeping the dresses. I am very disappointed. Quality was great, dresses were lovely, but because of the small sizes I was not able to wear them.

I ordered some items from this website and was scammed like many other people. When I found DHGate I thought this company was quite reputable, their website looked very professional and trustworthy, but I was wrong. Some items arrived and were of a horrible quality and some things were never received. I tried to contact someone from the company and since I never heard anything back I called my bank and they promised to help. Stay far away from this scam site and save your hard earned money.

I purchased an item two weeks ago and after that I thought I had better check the reviews to make sure that it wasn't a bad site. Then I saw all the horrid reviews and realized I made a big mistake. My items never arrived and never even were shipped. This website is one big scam! I tried to contact DHgate customer service by email and by phone, but received no response. Don't even risk buying off this site and shop elsewhere. It's too bad for them because I would have been an extremely valuable customer. When I just found this website I was really excited and wanted to buy lots of things. Beware!

About three months ago I returned some items and I'm still waiting for my refund. These people from DHGate are complete liars! They said they refunded me long ago and if I still received nothing then I should blame my bank. Few days ago I spoke to someone from the company and was told that they didn't process the refund because the seller didn't have any available funds. Absolutely ridiculous! And all this time they said they refunded me! This is ridiculous that I have to wait until their seller decides to add funds. Refund my money or I will call the police and my credit card company!

I ordered makeup 133 days ago and never received the product. The tracking # didn't work. I e-mailed the seller several times and was told to be patient. I have ordered several different products from there before. I have received most without problem. However, there is this one seller that either doesn't send the product and hopes you won't ask for a refund in time and then if you complain, keeps telling you to wait until it is too long for a refund. I'm out $35 so far, but now I will never trust that company again. I have complained to the company and told to wait (more waiting) for an e-mail from them resolving the issue. I keep checking and no e-mail. Do not buy from DHgate unless you are willing to risk losing your money.