DHGate.com
Reviews and Complaints

I'm so disgusted with DHGate! I ordered a dress from them and spent over $200! Months passed and nothing arrived. When I contacted customer service, wanted to ask what was going on with my order, they replied only with computer generated emails! What a joke! I cannot even cancel my order and get my money back! Don't waste your money and time here, avoid this website at all costs! This site should be shut down!

I purchased a phone from DHGate. When it finally arrived it was broken and would not even turn on! So I tried to contact the seller for over 3 weeks. I sent the phone back, because I was promised a refund. Weeks passed, they receive the phone and still no money. They are ignoring all my messages and don't want to refund me. Now they have both my phone and my money. All they keep doing is making excuses! Don't order anything from this joke website! There are so many thieves on DHGate and the are allowed to steal peoples money.

I purchased two suits from DHgate website. When I received my items and decided to try them on, I realized the size was incorrect. Suits were way too small. I decided to return the suits so I contacted DHgate customer service, and I must say that they make the entire return process too complicated and frustrating. They asked me to send photos and measurements. The language barrier made these exchanges even more challenging. They refused to give me a refund, and said that there was nothing wrong with my order. Completely ridiculous! I have no idea what to do now and I'm very disappointed. I'll never buy anything from them again!

The Dispatch Pledge Guarantee of DHGate claims that "If the seller doesn't provide a valid tracking number within the agreed processing time, the system will automatically release payment to the buyer and also deduct US $20 from the seller's account to compensate the buyer when the processing time has expired.", also "After your payment is confirmed, if the seller doesn't complete dispatch of your order within the processing time and this leads to your order being cancelled, you'll be compensated with US $20-30 on top of your refund.". The problem is that 80% of sellers do not comply to agreed processing time and to be ok with Dispatch Pledge, they send an INVALID Tracking Number. When you open a Dispute, sellers do send a VALID Tracking Number, but the catch is that the second Tracking Number clearly shows, that item was sent way outside of agreed processing time, which is a clear case of violation of Dispatch Pledge Guarantee (a VALID Tracking Number is NOT provided in agreed processing time). When you'll wright to DHGate Customer Support about this issue, they will assure you that you are absolutely right about your claim and that they'll make a report for you to get your compensation of $20. In 90% you will NOT get your compensation even after 3 months. On the other hand, if you'll wright a pm to Customer Support and provide ALL the PrintScreens of the order, messages and tracking info, after 2-3 messages they'll not answer at all or will block your messages to them. The following are the orders, that have a violated agreed processing time by sellers and with no compensation of $20 to the buyer, as should according to DHGate rules: [protected], 3255814, [protected] (Invalid Tracking Number - should be compensated with $30), [protected], [protected], [protected].

9th Feb 2016 - 5 days passed, still no answer.

Today at DHGate's LiveChat, the operator claimed that Tracking Numbers could not be tracked(!), but they are valid even if no info can be seen at tracking sites. This was for an order [protected] which was paid on 17th Nov 2015. I would cry, if I wouldn't laughing on this answer! :D

DHGate became a fraud/### online trader, who does not follows it's own rules and treating it's customers with disrespect.

This online shopping website is truly a scam. I purchased things from DHgate more than five times and always received fake or damaged items. This website is covering fake sellers in China. My last experience was a real nightmare. I made and order and paid for it. After paying I received a message from the seller who said he won't be able to get my order ready on time because of a national holiday in China. My item was never delivered so I demanded a refund. I heard nothing from the seller so I called the DHgate customer service and their representative said that I should coopered with the seller. Completely ridiculous! I've contacted customer care because the seller was a thieve and they say that we need to cooperate! Stay away from dhgate.com!

Hi All,

I have order iphone 6s clone on dhgate (PO: [protected]) and my hell of experience started there.

1. Seller shipped the item by quoting wrong price (Actual price i paid was USD 171) seller has quoted USD 85 and has shipped the product through DHL without proper documentation to prove it as not a iphone but a clone.

2. Indian customs asked me to pay customs thinking it a iphone 6s and it was valuated at USD 550, we contacted seller many times to give proper documentation, all he replied was "any tax, customer should pay" finally i paid 170$ customs. here the total cost of a clone product went upto 340$.

3. Once i got the product it was found to be defective. it was not detecting the SIM in india. then when i contacted dhgate and seller they asked me to return it via india post quoting it as USD10 and as GIFT on top of the item.

4. Since india post does not ship the electronic items which has battery i had to contact seller again and then dhgate again, seller said me he wants it to be shipped as USD 10 and as gift item and only through india post which is not possible hence i contacted dhgate they said me to ship the product through available courier, once the product is reached china we will refund you amount. hence i shipped it through DTDC courrier by paying around 65$ again. now my total cost of product came to 405$.

5. The returned package has reached china and the seller was asked to pay customs from china customs. but seller has not paid customs there and has asked it to return back to me. In the mean while i have given all the evidence proof to DHgate on how seller is playing around by not accepting the package nor agreeing for refund. if the package gets returned to india we need to again pay 65$ to take back the package.

6. Dhgate customer service keeps saying they have submitted the report after report when even you contact them and then nothing goes for weeks together.

7. Dhgate is neither taking responsibility of replying to my mails sent to them with attachments not they are acting on the refund process.

8. Its seems like dhgate does not care about customer but only seller.

We are going through hell of exprience from Dhgate and the seller called as ibaby888. We are yet to get our refund.

i will suggest each and everyone to stay away from this seller and website for all the bad experience we have gone through and losing 100 of dollars in the process.

If at all Dhgate or anyone needs any evidence on any of the words i have typed here i am ready to produce it. you can reach out to me in that case.

Regards,
Adviteeya

DHgate is a Chinese website and it is full of fake and damaged products. Sellers may sell what they want and list whatever quantity they want. It seems like Dhgate owners just does not care about what is happening on their website. I can receive a totally different product and you'll never get your money back. Their customer service is completely ridiculous, they are very slow and provide absolutely no help. DHgate doesn't care about any of their customers. Save your precious money and time. Don't order anything, because all they need is your money. I ordered some items four months ago and received nothings yet. I sent them tons of messages, called million times but there was no response. Avoid this company!

I return the order to the seller but seller will not refund me after 2 months and now will not replying to my emails.
Vustomer servises told me they will not help me with the return case anymore.
I been buying fro dhgate for a long time and my first return is complete nightmare.
Can someone look in to it for me and sort it out please.
order number :PO#[protected]
The seller is telling me lies he didn't get the return package but Royal mail said he received both items.

I purchased a screen for my son from DHgate. Few weeks later we received the screen, but unfortunately it was damaged. I contacted DHgate customer support and they promised to send us a new one. I told that I don’t need another one, because it can be also damaged. The rep told me that they would not give me any refunds, so they’ll send me a new one in a few days. But it is clearly stated on their website that you can get a refund if you get a broken item. I received a broken item, but they refused to give my money back. I even sent them pictures as a proof, but they replied nothing. Since December I heard nothing from DHgate. Do not order from this website. Save your money and time!

i have ordered a watch through DHgate.com but even after 5 months of ordering the same has not been delivered to me. Various reminders were sent to seller YY20140828 but no response was given by him. I have also tried to register a complaint with DH gate but the same has not been registered till date. By default a message is indicated the this order no. does not exist. Please help me in getting my refund from the site the detail of which is given here under: 1. Order No. [protected]. 2. Product ordered- D27313 Montre High Quality watch. 3. Seller Detail- YY20140828. 4. Order raised on 31.08.2015 at 11.53 am 5. Payment made through credit card HDFC. 6. Amount paid- 17.49 US$ All screen shots of sites are attached herewith which itself is self explanatory

I bought a laptop back in December and they promised me a two week delivery. I received a confirmation email and a trucking number. Two weeks later I did not receive anything, so I contacted DHgate customer service. The rep told that they sent me the wrong tracking number and promised a new one. I actually received it the next day and decided to be more patient. One week later I called again and was told the same thing. Later I received the third tracking number, but when I decided to compare them, I realized they all were the same numbers! It's January 18th and I still don't have my refund. After weeks of frustrating emails, they returned me 50 cents. Horrible company!

At first I want to say that I really hate this company. I bought a laptop on November 25. They promised to deliver it by December 15. Few days after I made an order I received a message with my tracking number. I thought that all was fine, but actually it wasn't. Since nothing arrived on December 15 I contacted the customer support asking where my order was. Their rep told me to be patient. Later I realized that tracking number was fake, because they never shipped my laptop! There is no sense to communicate with DHgate customer service because these people are useless! Yesterday I received a “refund”. I was so mad finding out they refunded me 99 cents, instead of $99 that I paid! Horrible!

Decenber 24th 2016 I purchased a Miner and paid for DHL shipping as directed by the site. The item was allegedly shipped 4 days later, they gave me a false, or non verifiable tracking number. I should have gotten the item by the first week of the new year, but then I was told by the company in a chat that I had to wait until more like the end of January. I contacted the seller who did not bother to respond, the site stated that the seller had turned off its chat communication messenger. I went to the facdeBook page of the company, they asked me to give them the information I took the time again, then, nothing happened, no delivery, no refund, no communication I kid you not. Here is a link to my blog with more information http://mariokenny.me/2016/01/04/dhgate/ The truth is I do not know what to do. DHgate not a safe place to buy Posted on January 4, 2016 by Here and Now Rate This I allege the following; Screenshot from [protected]:20:22.png I purchased an item from DHgate and chose DHL as the shipper. The item was not delivered as agreed. I contacted the company, they have closed off the refund button. I do not know how to do this. I did a google and found this link, where the company ships empty packages, here is the link, https://bitcointalk.org/index.php?topic=1120883.0 Seems like I lost my money, why would I or anyone want to buy any item from this company when they seem to be running a business that does not assure that clients get the goods they pay for? I do not wish to hurt anyone it is not my way, but I may have lost my money. The supplier have turned off the chat so I cannot communicate with them sound ridicules right? it is Newbie * Activity: 28 View Profile Ignore China scammer (miner seller) on DHGATE ! Guorui Zhang July 13, 2015, 06:24:02 PM #1 Attention ! A fraudster trying Antminer miners to sell via the DHgate. Example : http://www.dhgate.com/product/antminer-btc-miner-ants-latest-s5-1150gh/216090298.html#myaccount_orderdetail-1-null The scammer username : wind966, wind977, wind999 Real name and address : Guorui Zhang No. 699 Jinbei Road Dongli District Tianjin City Zip : 300300 His method : Bitcoin miners advertise on DHgate, and instead sends this (empty envelope): http://kepfeltoltes.hu/150713/2015-07-13_10.19.02_www.kepfeltoltes.hu_.jpg http://kepfeltoltes.hu/150713/2015-07-13_10.13.23_www.kepfeltoltes.hu_.jpg No one should buy it! DHGate should be sued by someone in a class action for misleading its clients, it seems to have a history of doing this, the company seems to doing this on a regular basis by error or with intent. I was able to save some of the chat with the company. My concern was that the company has a failed policy with its sellers, that they do not pay the seller to ship the goods I do not know how this works on the China end. I contended that they were hurting the seller who most likely is a small business, ruled by a very large company, but it is the buyers who get to pay the mistake I do not know any this for sure all I can do is allege my thoughts. Below is some of the chat. I found that the seller have shipped empty packages to its clients according to the Bitcoin chat room link I found. Sil Continue Chat [protected]:56:09 did you give the sellor all of the shipping money I paid? [protected]:56:17 We are still holding your payment right now. It won't be released to the seller until you have received the order or satisfied with it. You can ask for a refund or replacement if you have a problem with the item. [protected]:56:25 DHgate still have the money. [protected]:56:33 That is part of our buyer protection. [protected]:57:07 so this sellor is hungry while he has to ship, pay and send his goods [protected]:57:24 how can this work? [protected]:58:53 Work what> [protected]:00:41 I do not mean to rush you but I just want to make sure, are you still there? [protected]:01:45 I’m not getting any response, it seems we lost connection with you. If you need any more help, please feel free to contact us back. Thank you for contacting DHgate Customer Center. [protected]:02:56 k [protected]:02:57 Welcome to DHgate. We would like to invite you to visit our new affiliated website called DHport where we offer great discounts. Please click http://www.dhport.com/brand/104/cell-phones.html?f=DHport|Telesales|cebu to see the wide range of items that we offer. Hi! My name is Sil from DHgate Customer Service. Can I have your name and order number please? [protected]:03:30 Do you have other questions or concerns right now? [protected]:03:37 it is not the sellor to blame its DHgate [protected]:03:55 you gave them no money to ship or to pay their goods [protected]:04:06 your are killing these small shops [protected]:04:21 your p;olicy faiked by your own doing [protected]:04:46 you needed to plan this in a manner [protected]:04:53 which suits everyone [protected]:05:06 I completely understand your side on this issue, this is what we are going to find out why your seller shipped this order using Hongkongpost. [protected]:05:27 We are not tolerating this kind of behavior. Thank you for raising this concern to us. [protected]:05:29 he has no money to ship my order [protected]:05:56 DHgate will become rich on the backs of poor working people [protected]:06:44 you blame all this on a sellor who you did not pay [protected]:06:51 I do not have the answers [protected]:07:31 We understand your side on this issue however your seller will not receive your payment unless if you will confirm the delivery of your goods. [protected]:07:35 This is for your protection. [protected]:07:36 I do not wish to make anyone unhappy [protected]:07:48 It is your seller who is the shipper and supplier of the items here on our website. [protected]:08:08 This is why we are having our Seller Team get in touch with your seller to find out why this order was shipped using a different carrier. [protected]:08:32 I am a publisher, you may turn the language [protected]:08:52 but I paid you, the contact is with you and me [protected]:09:29 if you hurt this sellor I will publish your wrong doing [protected]:10:05 We would respect your decision, however we are subject to give punishments to sellers who are violating our policy. Yes you paid us and this is why we are doing this to protect you. [protected]:10:13 I simp[ly want my order no problem [protected]:10:20 We are the platform and your seller is subject to commit to our terms and policies. [protected]:10:42 Yes and we will help you on that this is why we are doing this investigation to check if your order was really shipped or not. [protected]:11:05 how can a person ship a 20 pound item for $65.00 on DHL? [protected]:11:15 please [protected]:11:33 I will come to CVhina myself to buy my goods [protected]:12:22 please fix your policy to make it successful for everyone [protected]:12:38 For the shipping costs, the amounts listed are mandated by the carrier. We cannot control this since the seller will have to pay it to the carrier selected as well and since they did not use the carrier that you used, we are going to get in touch with them why they did not honor this. [protected]:12:44 if you do the right thing you will do so well [protected]:13:09 We respect your point. [protected]:13:15 Do you have other questions right now? [protected]:13:29 no bnye] [protected]:13:36 Alright bye too and take care., [protected]:13:38 If you have any other questions, please do not hesitate to contact us.

I purchase a smartphone samsung s5 clone from this seller excellent_sale on dhgate.com the phone has 1 year manufacturer warranty between three to five months the phone start to give problems so i message the seller to let them know so they said to ship it back for repair so i did and this was the seller reply message upon receiving the return package yes, friend. We get the phone. But the phone is into pieces. It is totaly broken. and my reply was how you mean in pieces i send it in good condition and i pack it in good box well box in so what are you really saying i need my phone plz reply thank you and this was they reply back I mean the phone is broken totally. We convey the factory. They say the phone is rubbish now since then the seller have not relpy. and i message them again so what i'm i to do now that's a manufacturer defect the power button not working and i message them again 'm still waiting on a answer i need my phone you have one year manufacturer warranty and it's a manufacturer defect item since this date i message you about the item had a problem steven802 [protected]:31 SO CAN YOU SEND ME A RETURN SHIPPING ADDRESS TO HAVE THIS SHIP BACK TO YOU this is the purchase date and order number so am i getting back a phone plz reply and my rep PO#[protected] From: excellent_sale Created Time: [protected]:53 i even chat with customer service more than 3 times and still nothing

dear sir

i was given online order of walkera qr y100 wifi fpv hexacopter. after that i was waiting for my parcel bt no any responce i was got from dhgate.com. then i contacted to seller of that website he said me sorry and promised me to he will send a new parcel same day. but he send the parcel in wrong country chile. again i contact him and he gave me a new tracking code but there is no any status from that website. kindly please help me this time i am so mch helpless.

thanking you
abhishek sharma

On 2014-01-17 I bought some clothes from DHGate, with the value of US$10.50 (Order [protected])

The case is I never received the product, the seller, "emilyfang", just put an invalid tracking number, and DHGate closed the order as completed.

Every time I talk to the seller, it talks it will send, it has some problems, every time the same reply.

And DHGate has a policy of cheating and stealing, because they said due to a policy they can't do nothing, so I just lost my money.

Poor DHGate, you will not last...

I sold the plugs which i bought from this seller and several customers complaint that the plugs exploded. This is extremely dangerous. Someone could have been seriously injured or even dead. PLEASE AVOID BUYING USB WALL ADAPTERS FROM THIS SELLER. Seller has initially refused a return and refund. I have contacted seller to agree on partial refund.

It is surprising to me that a seemingly large online organization could be dishonest through and through but this is the case with DHGate. There is illegal (by American standards) manipulation of ratings, forum postings, and i'm sure any other data that suits them for the purpose of tricking the customer and allowing fraud artists to continue luring innocent customers. The chat, online help and customer support all use tactics of delay to technically outdate a claim or dissuade angry customers who eventually simply give up. If it is possible there should be as many formal legal complaints as possible to push to make it illegal for DHGate to transact in America and Europe where there are consumer protection rules that i am sure make lying and theft illegal.
The head office appears to be in Bejing and i am going to start to find out about legal protection for consumers and to see if there is any legal recourse against them.
I would encourage all people with a complaint to properly document and preserve everything and perhaps it can used to collectively to persuade the authorities in China to have a closer look at this fraudster. I'll try to post new information if it becomes available.
They also have left cookies that have been flagged as malicious by my antivirus software "gen:variant.symmi.1353". I don't know but that doesn't seem to kosher either...

i purchased a cell. it was defective. i returned it. have all the documentation to prove it. submitted this documentation to dhgate when they said i never returned it.
they said they would investigate. after 1 1/2 YEARS, they said that they could do nothing for me, despite my documentation.
the seller of course, is nowhere to be found.

DO NOT BUY FROM THEM. THEY ARE DISHONEST. THEY HAVE NO HONOR. THEY HAVE NO AFTER SALES SUPPORT.