DHGate.com’s earns a 3.2-star rating from 404 reviews, showing that the majority of online shoppers are somewhat satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
fraud
Caveat Emptor - "Let The Buyer Beware". Dozens of vendors on {www.DHGate.com} are claiming to have 1, 000mw (1 WATT), 2, 000mw (2 WATT), and 3, 000mw (3 WATT) Red and Green LASERS for sale at ridiculously low prices. There are dozens of vendors on this particular Web site making identical claims, and the site has first-page Google visibility for the search term "1000mw LASER". There is a 1, 000 Milliwatt PEN LASER (powered by two AAA batteries) - with a "star cap! What a joke!
Obviously, this entire site (DHGate.com) is a rip-off - at least where LASERS are concerned, since there is NO WAY that dozens of vendors would make identical typographical errors in their descriptions, adding an 'extra zero' to their product's power rating. I only show a few examples here, but there are many more on this one Web site alone, and hundreds more on the Internet as a whole.
Everyone is trying to cash in on that 'magical' four-digit power number. One Thousand Milliwatts - and even Three Thousand Milliwatts - It has a nice 'ring' to it, doesn't it? There are thousands of people who know shinola about LASERS, who may purchase their first LASER there... and get totally ripped off.
Now, one might say that I may have jumped the gun in my judgment here, but let me tell you that I've dissected so many LASERS, that I know from whence I speak. What is shown on their Web site is FRAUD and MIS-REPRESENTATION.
Their own ads are a contradiction. I'm surprised none of the forums warn of this, and if you are a member of such a forum, or blog on the subject, perhaps you would consider linking to this page and alerting those who aren't astute enough in their new hobby to be aware of what to look for.
The dead give-away for even a novice LASER Enthusiast is in the ads themselves. A great LASER Web site at (((REDACTED))) has posted screen shots of the actual ads, and tells you how to spot a fraudulent power claim.
In every case except in these ads - which are numerous on DHGate.com, you will note that it states "Safety grade: Class IIIb" - or "Class B". Well, a 1, 000mw LASER is Class IV; NOT Class IIIb, and certainly NOT "Class B" because there is no such category as "Class B". 500mw or above puts a LASER into Class 4 - an entirely different 'animal'. A mistake? A Site-wide type-o? No, I don't think so. Ad #4 avoids listing the "class" or "Safety Grade" entirely, probably because the seller knows that a 1, 000mw Class IIIb LASER is a non sequituer. A lie of omission is still a lie.
If you want REAL LASERS with CERTIFIED power outputs, don't deal with China... you're liable to get ripped off big-time.
fake / counterfeit headphones
I wanted some good quality headphones. My first mistake was looking for them there.
I found these on DhGate.com (never bought from this site before nor heard of it) & the ‘[censored] bag of a seller’ showed pictures with no brands, hiding the fact that they are copies of Monster Beats Headphones. He even claims he owns the factory.
When I received the headphones, there was a known brand printed everywhere, imitating Monster’s Beats Pro headphones, box & accessories. Furthermore, the sound quality of the item was sub par the price paid & also of the original brand (upon evaluation). The whole aspect of the headphones is very poor in quality & way overpriced, even for fakes.
It is obvious the seller tried to hide the fact he was selling trademarked counterfeited headphones. I communicated several times with the seller & DHGate about the fact that the merchandise I received was counterfeited. Seller doesn’t care, neither does DHGate. They both act like it’s not a problem, not a crime. IT’S ILLEGAL!
I have an evaluation from Future Shop (Best Buy Canada) that says the headphones are fakes. I also took several pictures of the item. I sent them to the seller; he doesn’t care, neither does DHGate.
The seller asks me to resend the headphones through Canadian Mail (to my own expense) even if it’s against postal & custom’s law; I could get into big trouble for sending fake items through mail. Seller doesn’t care, neither does DHGate. IT’S ILLEGAL!
Dhgate dispute staff tries to minimize the illegality of their member’s behavior & try to buy some time, answering with several generic or automated responses that answer none of my concerns or questions. They are giving me the run-around.
Most of the product that are on DhGate.com are counterfeits and THIS IS EXACTLY WHAT’S WRONG WITH CHINA right now. Selling crap unfit or dangerous for consumption, infringing copyright laws, infringing postal & custom laws, cheap labor / slavery, criminal behaviors, etc. just to make MONEY! FAST! Let’s f*** everything up so we can make money. Despicable excuse for human beings!
I am calling on a BAN from anything that comes from CHINA & a ban on DhGate.com
Personally, I swear, I’ll never buy anything from this site ever again. So should you!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am out $145
I was not only screwed over by Bill007, but freakin' DHGate! I bought a wedding dress and because of them, I am out $145. I have every e-mail, date, time, name, and postmark as proof!...My story:
I ordered a wedding dress on July 20th from Bill007. His site claimed it would take 10-15 days to make and then 3-5 days to ship. August 18 came around and I never got my order so I contacted the seller. He said (in his exact words with incorrect spelling and all): "we don't find your informaiton in our database." What the hell?!?!?! I gave him exact measurements and now you don't have my order? This is a month and a half before the wedding. I don't have time to screw around. I went and bought me a dress at David's Bridal...
When I told DHGate about it, they were not helpful at all. They are some of the most unintelligent people I have ever talked with! I honestly thought they were joking about some of the remarks they were making. Again, I have proof of their stupidity. All they care about is money...so filed a Paypal dispute which later escalated to a claim.
On September 2nd I received a package in the mail. I had been ordering wedding stuff like crazy so I signed...IT WAS THE $#*!ING DRESS! They claimed they never had my order, but how did they send the dress? Someone was lying. The funny thing is, it was postmarked the day AFTER I complained to the seller.
I'm a college student and can't afford to throw money around on TWO dresses...the claim was now decided and I lost. I am NOT happyI am letting everyone know what crooks DHGate are!
changed price after purchase
I purchased a bridesmaid dress from DH Gate's seller Hello 12. After the purchase, I received a note on their site ( not to my email) that they are going to charge me an additional price of $30. Once I discovered the price change, I asked them to refund my money. I was told by their seller "well you refund it" I refused the package and now I'm getting the run-around in trying to get my money back. I strongly suggest that consumers not purchase from DH Gate's website.
The complaint has been investigated and resolved to the customer’s satisfaction.
please take my advice and avoid dhgate.com and other sites like it
I think this website is a scam. Often if it looks to good to be true, it is. I ordered a wedding dress from them, and never recieved it. I was sent a faulty tracking number..and finally was told the shipping company lost the dress. I truly believe there never was a dress. Please take my advice and avoid dhgate.com and other sites like it.
DHgate is a platform site like eBay and Aliexpress; there are thousands of sellers on the site so you have to be careful who you buy products from. Did you communicate with the seller a lot before you bought your dress? Did he/she have reviews from other users? Did you report the problem to DHgate's dispute resolution staff? There are always risks when you buy stuff directly from suppliers instead of from a store, but there are a lot of benefits too. (Otherwise no one would shop online and these websites never would have gotten so big in the first place). Don't let one bad experience stop you from shopping online forever. : )
fraudulent company - scam
Two orders totaling more than 800$ was charged by DHGATE and for both orders the following emails were received:
"This email is to inform you that your Order xxx has been canceled. Please check the following details for the reason of cancellation: Refund Reason: Payment verification failed "
"We have canceled your order PO# xxx on xxx-25 . The total amount is ---. You will get it 2-3 business days.
We are sorry for this inconvenience! To ensure the safety of each transaction, we sometimes have to follow some procedures to confirm the payment details. We once sent you an email requesting a proof but you refused to give it to us, so we had to cancel your order. "
1. No refund has been issued and no products have been delivered.
2. There was never any request for any "proof verification etc.
it is nothing than a mechanism to steal your money
Stay away from dhgate. It is nothing than a mechanism to steal your money. The method is simple. You order, you pay. Eventual you receive a phony dhl tracking number, even if you ordered by tnt (!). Than they will accept a refund, after 2 weeks confirm you the money is sent to you buy the money never arrives to you. A lot a spitful excuses means to buy time form them until you eventually give out. So people, resist the price temptation and stay out of this, it is a scam scam scam scam site!
trouble
I'm having a bit of a problem with DHGate and was wondering if anyone else had this same problem.
So I purchased 5 Ipods from a seller who had really good feedback and a high score from there site. I used Paypal to pay for the order on 7/20 and the listing said it would take 3 business days to complete the order and ship them out. I e-mailed DHGate on 7/27 (1 week after payment) to find out if the seller shipped the items since my order status still shows a 'waiting for seller' display and I've recieved no e-mail. The DHgate employee (named Andy) e-mailed me back and said he checked with the seller and the items have shipped and I should log back in to check the status. I asked Andy if he could get me a tracking number so I can see what day they would arrive and so far I've got no response, and the status of my order still says 'waiting for seller'.
Has anyone had problems like this, and should I just file a complaint with Paypal to get my money back or wait another week for a response?
deceptive seller from china
My first contact went as follows...
"So your page is accurate with it's description? I see many other sellers with a similar phone but the descriptions vary. You can guarantee the phone is new and as described on your page? Is there anything different about your phone to an original HTC G7 Desire?"
RESPONSE: Yes, the page is accurate with it's description, except the camera, i am not sure it's 5 million pixels, but i think it should be 3 million pixels at least.And of course it's the new cell phone.About the different, the original HTC G7 Desire is android 2.2 os, but this phone is windows 6.5 os.If you have amy other questions, please feel free to ask, i'll reply you asap.
The page was of poor English, but as it was on a Chinese site, I accepted the poor translation.
However, it was quite clear about what the item was, and what it claimed to be. At this point I was convinced that they had produced a product at a lesser price, and as there are so many mark-ups in North America, it seemed plausible this item is the same thing as we would find over here.
NOT!
Wholesale - Desire G7 A8181 GPS Wifi Windows 6.5 3.8 inch high definition camera Unlocked Smart Phone
$228.86 / Piece
The processor reports to be: "the mobile phone has two cores of CPU snapdragon.Die frequency of the CPU and 512M RAM 1GHZ.488M ROM ". This is not true; it is Mediatek, not at all the same, at 800mHz.And the memory is half of what it should be. "The camera is 5 million pixels." but the seller admits that may be a lie. "TF card expansion up to 32G", also, the seller admits this may be a lie, but I never had a chance to test it.There was supposed to be a free "1*Lather Case, 1*Screen Protector", both were missing from the package. And what finally prompted me to open a dispute: "It is down from a new version of G7, not only the usual buttons, but also Photoelectric sensor function (optical mouse). You can scan the optical mouse and websites is browsen.Deshalb cost of the new version, $ 10 more expensive than the old version." That is a black "ball" that is situated in the middle of the button at the bottom. This function does not work at all! The screen on an HTC Desire is capacitive, while this one is resistive
If you try to search for the product now, you get "This product has been removed. You may find its alternatives below. "
I have sent it back as the seller has agreed to a refund. However, almost 2 months later since I sent it I have not heard of it arriving. They only agreed to cover shipping costs if I sent it at the lowest cost, so Canada Post does not provide a waybill tracking code in these cases.
It worries me sick that I will never see my money again.
Bottom line...do not be deceived by these fantastic deals from China, or other overseas countries that make similar claims. It's all garbage and you will waste your money.
[Gareth]
The complaint has been investigated and resolved to the customer’s satisfaction.
ripped me off
I purchased a dress for $130 from one of the vendors on DH gate. It arrived after a few weeks, and the dress was not made properly. The beading on the front was totally off-center. I submitted a request for refund through the site, as instructed and was 'denied' by the seller. I modified my request and said that I would even pay for shipping to send it back, I just want the purchase price refunded - rejected again. So, I then escalated the complaint to DH Gate. After uploading photo evidence and thoroughly explaining why I want my money back, their 'suggested resolution' is for me to keep the dress, and receive a refund of $20. I did not agree to it, said that I do not want the dress, I want my $ back, well, they marked the case as 'refunded' and my case is now 'closed'. SCAM. Do not give these people your money!
fake cell phone scams
I bought some apple iphones that were deamed to be originals and when they arrived to my home they were fakes.DHgate asked me for shipping proof where I shipped the phones back to the original address they came from.I'll post the whole original claim from my DHgate account and you'll understand why you should never buy anything from these ripoff conartists.
Cart Items Description Unit Price Quantity Price Action
New Arrival Apple iPhone 4G
4GS touch screen unlocked 32GB version java Wifi good quality-hot selling
[protected]
USD 88.92 / Piece 4 Piece USD 355.68
Regarding your dispute on "item not as described', please provide us with evidence, such as pictures, documents, etc, before 2010-08-24.
If we haven't received the evidence by 2010-08-24, we will assume that you give up the right, and we will close the dispute and release your payment to the seller.
Regarding your dispute on "item not received", you don't need to provide us with evidence.DHgate will contact you soon.
Order Number:[protected]
Seller ships out order by (shipment deadline): 2010-07-23
Ship Via: EMS
Order Status:Dispute submitted to DHgate
Payment Information: This order was paid
Your Price
SubTotal : USD 355.68
Shipping Cost : USD 89.42
Wholesale Discount : -USD 12.33
Total : USD 432.77
Please include your PO# [protected] in your payment instruction
Billing Information
Company Name :
Contact Name : Brian Tate
Address Line 1 : 1515 19th Ave. SE
Address Line 2 : Apt 217
City : Decatur
State : Alabama
Country : United States
Postal Code : 35601
Phone Number : [protected]
DHgate Arbitration Result:
Date: [protected]:49
Buyer returns the items.
Click here to make the DHgate performance evaluation.
(Please submit your ratings within 1 month. Thank you for your support.)
If you have any problems about the result, please click here to email DHgate.
Solution status: -Canceled
Date: [protected]:47
BPT proposed a solution
Seller makes a full refund for the return from buyer; no replacements.
Detail:
Return the items:
I am requesting the full amount of $432.77 refunded to my paypal account.I am not seeking shipping and handling refund.The phones were returned to the address they were originally shipped from through EMS.I shipped them via USPS international mail #CJ167941825US.This has been submitted to paypal as a claim and then DHgate will be the next claim placed on this order.
From: BPT
To: DHGate
Date: [protected]:47
Attachment: Photo-0079.jpg . Photo-0078.jpg .
This is the last photos I have left to upload.Thank you, BPT.
From: BPT
To: DHGate
Date: [protected]:46
Attachment: Photo-0073.jpg . Photo-0077.jpg . Photo-0076.jpg . Photo-0074.jpg .
Attatched are the same pictures issued before but cleared up a lot more.The attatchment I sent in an email opened just fine for me so maybe these are a lot better visual quality than the pictures from before.There will be one more attached message after this one to be able to send all the photos.
Solution status: -Canceled
Date: [protected]:46
BPT proposed a solution
Seller makes a full refund for the return from buyer; no replacements.
Detail:
Return the items:
I am requesting the full amount of $432.77 refunded to my paypal account.I am not seeking shipping and handling refund.The phones were returned to the address they were originally shipped from through EMS.I shipped them via USPS international mail #CJ167941825US.This has been submitted to paypal as a claim and then DHgate will be the next claim placed on this order.
Solution status: -Canceled
Date: [protected]:47
BPT proposed a solution
Seller makes a full refund for the return from buyer; no replacements.
Detail:
Return the items:
I am requesting the full amount of $432.77 refunded to my paypal account.I am not seeking shipping and handling refund.The phones were returned to the address they were originally shipped from through EMS.I shipped them via USPS international mail #CJ167941825US.This has been submitted to paypal as a claim and then DHgate will be the next claim placed on this order.
From: BPT
To: DHGate
Date: [protected]:47
Attachment: Photo-0071.jpg .
Here is another picture of the USPS shipping label.I will have to email the screenshot to you.
From: BPT
To: DHGate
Date: [protected]:38
Attachment: Photo-0065.jpg . Photo-0070.jpg . Photo-0069.jpg . Photo-0066.jpg .
I am uploading the EMS shipping label.My USPS international shipping label and a screenshot email from USPS to my personal email address confirming my shipment arriving in China for delivery.
Solution status: -Canceled
Date: [protected]:38
BPT proposed a solution
Seller makes a full refund for the return from buyer; no replacements.
Detail:
Return the items:
I am requesting the full amount of $432.77 refunded to my paypal account.I am not seeking shipping and handling refund.The phones were returned to the address they were originally shipped from through EMS.I shipped them via USPS international mail #CJ167941825US.This has been submitted to paypal as a claim and then DHgate will be the next claim placed on this order.
Solution status: -Canceled
Date: [protected]:12
BPT proposed a solution
Seller makes a full refund for the return from buyer; no replacements.
Detail:
Return the items:
I am requesting the full amount of $432.77 refunded to my paypal account.I am not seeking shipping and handling refund.The phones were returned to the address they were originally shipped from through EMS.I shipped them via USPS international mail #CJ167941825US.This has been submitted to paypal as a claim and then DHgate will be the next claim placed on this order.
From: BPT
To: DHGate
Date: [protected]:12
All I have to provide is the proof of receiving the items with the EMS shipping slip that plainly stated the phones were worth a total of $160 for all 4 phones.4 apple iPhone 4g phones are worth more that $40 a piece.I have the shipping return label showing where they were sent back as totaling a cost of $424 and not $160 like the EMS label stated.I have to take a picture of the invoice return and receive documents and that's all I can provide because the phones were shipped back as soon as they were received as inaccurate items that I purchased.
From: BPT
To: DHGate
Date: [protected]:01
I cancelled this transaction with the seller and it was shipped via EMS mail EE233294890CN and the package was signed for and returned due to the package not being exactly as the seller described to me before I purchased the product.He gave me a wrong address to ship the phones back to.He never returned my DHgate email about his correct address and the package was shipped back to his name and the address that was on the EMS packing slip that my product arrived in.The package was shipped back USPS international mail tracking CJ167941825US Departed Miami, Florida USA on 08/10/2010.I have had no contact back from the seller and expect to receive the full refund of $432.77.I will go through all means necessary to ensure that my refund is not stolen by a thief.I will make sure to never purchase anything again from DHgate due to this deceitful and unbusinesslike transaction if the refund is not made and spread the word of my experience through many popular online sites and blogs.Thank you.
Solution status: -Canceled
Date: [protected]:01
BPT proposed a solution
Seller makes a full refund for the return from buyer; no replacements.
Detail:
Return the items:
I am requesting the full amount of $432.77 refunded to my paypal account.I am not seeking shipping and handling refund.The phones were returned to the address they were originally shipped from through EMS.I shipped them via USPS international mail #CJ167941825US.This has been submitted to paypal as a claim and then DHgate will be the next claim placed on this order.
From: BPT
To: gongqiuyan
Date: [protected]:37
The address provided is not an accurate address to return the phones.I sent the phones back to the current address that they were shipped to me from on the EMS shipping slip.If the refund can not be made then this dispute will escalate to a DHgate claim and a paypal claim also.Thank you for your cooperation.
From: BPT
To: gongqiuyan
Date: [protected]:37
If the refund is not made back to me after these phones reach the return address that was on my EMS invoice then I will make further reprocussions and travel to the address that I have if need be to straighten this out.
From: BPT
To: gongqiuyan
Date: [protected]:28
The phones were shipped back to the address that they were originally shipped from that was on the USPS EMS receipt which is tracking number EE233294890CN.I'm very highly intelligent my friend and always keep all my business receipts.Looking forward to the full refund of 432.77 and I appologize for the inconvenience this may have caused you and your business but I refuse to sell fake phones to my ebay customers.
From: gongqiuyan
To: BPT
Date: [protected]:55
YOU CAN ship the phones to me back, thanks have a nice day
From: gongqiuyan
To: BPT
Date: [protected]:54
the adress is: Contact Name:Gong Dao Ping, Address Line 1:Guangdongsheng Shenzhenshi Nanshanqu baishizhou dong2fang 49hao 802.City:Shenzhen, Country:China, Postal Code:518043, Phone Number:[protected]
From: BPT
To: gongqiuyan
Date: [protected]:18
I have sent the package of phones back to you through USPS Priority International with the following tracking information.This information will be provided to paypal for disputing purposes if my money is not fully refunded.Tracking info:CJ167943225US
From: gongqiuyan
To: BPT
Date: [protected]:41
Oh, dear friend, this phone is hot selling in my store. some clients are satisfied the phone quality. this phone name is iphone "4gs", and made in our factory, the phone have wifi. so i hope you can try more again. thanks
From: BPT
To: gongqiuyan
Date: [protected]:57
The phones are pieces of crap.1 of them won't charge, 1 of them has a funny looking LCD screen with some kind of film on it and the freight cost to ship it back is cheaper than letting you keep my $435 I paid for the pieces of cheap crap.No one want's to buy them and the item is not a hot seller here in my store so be prepared for the full refund or I'll take what ever legal matters I have to take to get the money back.Including bringing them to you in person if I have to.I was a U.S. Marine Soldier for 6 years and have no problem traveling.
From: gongqiuyan
To: BPT
Date: [protected]:10
hi, dear friend, if you ship the phones to me back, that is not worth, because i and you are lose the freight. so i hope you can become the phone, i can refund 20$ to you as compensation. thanks
From: BPT
To: gongqiuyan
Date: [protected]:38
I am currently awaiting to ship these phones back to you.I was overpriced and can get these same phones from sciphone directly for half the price.The touch screen reaction time is slower than apple iphone.The functionality of one phone was inadequate.Touch screen would not work right and phone kept locking.
From: gongqiuyan
To: BPT
Date: [protected]:06
Hi, dear friend, the phone is hot selling in my store, the phone quality and function are very good, the phone also have wifi. so your cost is very worth. thanks best regards
From: BPT
To: gongqiuyan
Date: [protected]:31
The item was not as I expected to receive for my customers.I was expecting the apple applications to be on the phones and they weren't.The people who wanted these phones decided they'd wait on the apple iphone to drop in price.
NEVER BUY ANYTHING FROM THIS SITE FOR IT IS A SCAM SITE AND WILL SEND YOU FAKES.IF YOU GET CAUGHT SELLING THE FAKES YOU CAN BE SUED BY THE REAL MANUFACTURERS WHO THEY TRY TO COPY.THE ONLY WORDS I HAVE LEFT TO SAY IS THEY STILL HAVE MY MONEY AND WON'T ANSWER MY MESSAGES NOW OR REFUND MY MONEY.THEIR RESPONSE WAS THEY COULDN'T LOCATE THE PACKAGE THROUGH THE USPS.COM WEBSITE AND SAID THEY NEEDED ME TO SEND THEM NEW PICTURES PROVING I SHIPPED IT SO I SENT THEM A 1-800 NUMBER TO VERIFY THAT THE PACKAGE WAS SITTING IN BEIJING AND NEVER HEARD ANYTHING BACK AFTER THAT AND IT'S BEEN A WEEK.ONLY THING I HAVE LEFT TO SAY IS GO FU...K YOURSELF DHGATE.COM AND YOU'LL GET MORE PUS..Y THAT WAY.ALL OF YOU ARE LYING, STEALING, AND SCAMMING PIECES OF SH...T.I HOPE EVERY ONE OF YOU AND YOUR AFFILIATES ROT IN HINDU HELL.
All the teams you are claiming to have j ersies for are not authentic and are all American named logos and franchised business that can get you into big trouble for copying their jersies and claiming they are NFL, NBA, MLB, or NHL.You might want to get a better job or business than copy catting American teams and selling for your personal gain.Those 4 professional leagues make monetary gain from selling those jersies and so do the merchants that sell them in the USA along with the player themselves getting a cut of the money too.You are committing copywrite infringement and can get into a lot of legal troubles this way.
花之欲:http://www.yahookanpou.com/product/huazhiyuyeti.html
三便宝:http://www.yahookanpou.com/product/sbb.html
中絶薬:http://www.yahookanpou.com/catalog/25.html
早漏防止:http://www.yahookanpou.com/catalog/14.html
女性用媚薬:http://www.yahookanpou.com/catalog/60.html
iphone
I bought a phone from DHgate.com and I received a different, cheaper, and poor in average performance. The phone failed to perform some of the actions and applications in the phone. When I opened a dispute, the seller said I had to pay a shipping charge and I had to ship back the phone to return it. I had to pay $79.49 to ship back a phone that I wasn't suppose to receive.
non delivery of goods
I placed two orders. With two separate sellers. Both provided shipment tracking numbers within a day or two of receipt of payment. Both were fraudulent. I of course emailed both of the sellers. Seller one was oh so sweet. So very sorry about all of it. But know what, never made good on it. I finally had to press big time and got a refund from DHgate not the seller. Lying slime ball!
Second one I am in dispute with now. He sent a tracking number. It of course was phony. that was on a Friday. On Monday the jerk sent another tracking number for the very same merchandise. Cute huh? And the shipper (ems----china based group) had already "verified" that the package had left china? Now I am not a rocket scientist, but do consider my self reasonably intelligent but how exactly did the seller send it on Friday and then send it again the very next Monday with a different carrier?
So I wait. Yesterday, I get an email that is supposedly from UPS. They have a package for me but there is an issue with delivery at my address. (odd because shopping online is my main way of shopping so our ups guy knows us almost personally at this point) Anyway, there is an attachment I am to print out and take with me to pick up my item. I can't open it. Call to UPS---guess what? It's a total fake! Broken english in two spots tipped me off that something was most assuredly wrong to begin with. Anyway, forwarded that to UPS for them to pursue the issue further. Now I don't have the items I ordered. I will have to go thru the escrow people again to get my money back.
I trusted them. I figured after the first time it was just a fluke. One bad apple so to speak.
but this site is nothing but a haven for thieves as a whole. there are those whom have had good transactions, but i venture to say that those are more than likely the thieves making the reports. very few of the good ones are written by someone who speaks English clearly as the wording is broken.
And since the original tracking number from EMS feeds into the usps at the endpoint for delivery, am submitting it to them for mail fraud!
The complaint has been investigated and resolved to the customer’s satisfaction.
Same situation happened to me. They generate a tracking number that was on time. Then it just stalled and never "moved" for two weeks. I contacted DHGATE to dispute and file claim. Yes, the seller was polite. So what. I had many back and forth texts with them. I did not delete so DHGATE could verify all the chat. Im sure getting refunded will take an act of God but there is no alternatives.
incomplete escrow return
DHGate is agent for China vendors: you place order with DHGate, they hold $ in escrow until product received, then Chinese vendor gets paid. If not happy, you're supposed to get your money in escrow back. Sorry, not today booby. You may get part of it back, as I did. The product I ordered from charming_price through DHGate were fake AND defective. Not only could I not sell them, I couldn't use them myself. Basically, you have a scammer protecting a scammer. Buyer beware! In fact, of ANY transaction where the vendor is international (esp China) and the price too good to be true. When you complain, DHGate just bounces useless emails off the complaint until you say "chuck it!" I suppose some purchases are OK, but mine turned REALLY SOUR.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought from DHGATE... the site is good but there are so many seller that are scammers... specially "hot-things"... I bought from the seller some Brushes set... but OH! surprise... when I received the item... they send me only 3 Brushes... I just lost over $80
The seller is the worst seller ever!
I complaint to DHGate, but I guess they work together... they don't care if you loose money, they just told me to wait and work it out with the seller, but the seller keep saying that I bought a different item... I sent them pictures, files, messages from the seller, all I have to prove them wrong, but I think they love ripping off people!
I wouldn't recommend this site to anyone...
fake products
I made 2 purchases thru dh gate they were for apple ipod touch 32g. Their was supposed to be 5 in each order and their was only 3 when I opened the package and they were fakes! The packing slip on each box said qty 5, and of course as you can guess the escrow service sided with the seller, and on top of all that I paid an extra 115 for ups shipping and the used the free ems shipping, another way to scam you. This company is nothing but a fraud!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am wont to complain about uug boots that I booth from internet web said www.uk-ugg-boots.com. I pay 60 pounds for sheepskin boots and I resave fabric boots. I send a several emails to the seller . no respond .
Please help me to sorted this situation .
ordered new boots, sent in old damaged products
I ordered new pairs of boots from dh gate - china wholesale for $200.00, they offered $ 15.00 coupon so I paid $ 185.00 for my boots not only sent wrong pair, it was also damage pair, I sent pictures of the damaged merchandise to the seller, they told me and credit back $ 65.0 for repair. I emailed stating " definitely not"! They went ahead and sent the $ 65.00 and insistning to have my boots repaired. I asked for the mailing address, so I can return the items, they ignored my email. I asked my bank - bank of america to help me with the refund so hopefully they will side with me rather than the scammers. I am still waiting for bank of america to credit my $ 185.00. Also see internet fraud and scams posted by victims of dh gate.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a product from the seller bestdealing, through the DHgate and never received. Open complaints and all procedures required by DHgate but got no return. It is a waffle. Save time and try to beat us by tiredness. Careful and not fall in this because DHgate is exempting from any liability and are in favor of sellers. I say this because even with the purchase in dispute they released the payment to the seller and just ended the dispute. Despite DHgate only mediate purchases we do not buy directly from the seller, bought in DHgate. This way they need to be on our side, to answer our emails and be watchful about dishonest sellers. The way the dhgate acts, it seems they are only interested in sales volume and not quality of service. I am disgusted with this because releasing payment of purchase is in dispute is the same as condoning dishonesty. Will be formed a gang?
Dear dhhate ive just successfully reversed my mc
By the way, if you want me to send back the shoes, send me a picture of the item as
Well as a ten page letter as to why you should get the shoes back. Also I will require that this be done
By may 5th 2017... Oh gee mao, your time is up all ready. Too bad. Chop, chop
I am an American living in Bangkok. I have recently ordered from DH Gate and have two major problems, and two minor problems; all from one evening of ordering approximately 8 items.
One item arrived defective and another arrived broken. One seller worked with
me to satisfy the defect, the other seller basically told me to piss off and I was out $160. DH Gate released my money to them contrary to their own positions.
In both cases the DH Gate process, Dispute team, whatever you call them, have been unprofessional, dishonest, and obstructive. They have been the sole reason for my long waiting, confusion, and stress.The notion that DH Gate provides protection of some sort is poppycock= it is just not true. I have witnessed them actually lie to me. It so happened that the seller and I, on the first case dispute, became friendly as we sought to end the dispute and waited for DH Gate to finally "allow" me to close it, and agreed clearly on the evidence I submitted. It was DH Gate who stepped in and lied about evidence reviewed, not knowing the seller and I were in daily contact. I have zero respect for DH Gate.
DH Gate looks modern, new, and Amazon-ish; I assure you, it is not Amazon- ish. You are on your own in a clearing house of thousands of little Chinese backroom deals, warehouses, and BS junk sellers. In a 3rd case a seller who sells "everything brand new" sent me a Electronic Rodent Repellent that must have just come out of his kitchen. It was filthy without packaging, fingerprints, and nasty with cooking oil impregnating every nook and cranny. This is just garbage.
In a 4th case a package of LED Lights with IR Remote control was ordered the same evening but arrived minus the IR Remote control (contrary to what the site/picture state as contents). I was told for my light color IR Remote was not used. Wrong of course as I had put these up just week prior and this was an additional.
Imagine ordering 8 things from Amazon or another E seller and having a majority of the items broken, defective, incomplete, and then having to spend considerable, constant time in flurries of emails trying to track down, chase, chide, demand, or beg for money back or fulfillment of order. This is my experience with DH Gate. It is not possible that this is a fluke,
Lastly, in the first example, where the seller and I worked out our problem, he sent me a replacement part. However, the part was broken worse than the original product defect. DH Gate closed my dispute ASAP based on the signature of parcel of delivery. Yet the problem was never fixed. I simply gave up on that point.
Have just had some faulty iPods from DHGate checked at the apple store, either apple does not recognize the serial numbers at all or serials are recognized but for different makes & models than the ones provided. It was actually quite comical watching the puzzled apple staff scratch their heads & try to explain why the white iPod video provided was registered with apple as a black model
I recently had purchased 2 itouch from this site. When I recieved the products it was nothing like the picture that they posted on item. These where fake itouches not the really thing. I would never buy from them again and I think that there site should be shutdown for misadvertisement. I have attaced a picture of what I received
Hi, i was just wondering if anyone was having the same trouble with DHGate as i am. I put in an order for 3 ipods with a DHGate supplier a couple of weeks ago and recieved them pretty quickly with no problems. With my confidence built i've since ordered 15 more ipods between the dates of 25-jul-06 & 2-jul-06 and these ipods have still yet to be shipped. I've emailed the supplier (who does have a good feedback/rating) and it just seems like they're giving me the run-around with excuses like 'items needed to be restocked' & 'problems with they're shipping carrier.' I've read on other wholesale forums that apparently this is what some suppliers do, ship your first few items quickly without a problem, and then you gain confidence with them & order big - that's when they screw you over. I've since tried to leave feedback for this seller and found that through some (convenient) glitch in DHGate's website i am unable to (there is a feedback box but no submit button) I've also noticed that most buyers who do leave feedback, it is their first time leaving it for the supplier - it just makes me wonder if they are in the same boat as me, in leaving positive feedback for their first few successful deliveries then unable to leave feedback for the rest. Has this happend to anyone else?
Sometimes you can find a good seller and good items, but never buy from them expensive items or brand names, everything they sell is FAKE...
but my experience says "DON"T BUY FROM THEM"
Their customer service suck!
I just lost over $80
And this time, it wasn't the fist time I had a problem with them... Sometimes I think they don't understand english or they just love ripping off people...
Specially NEVER buy from the seller "hot_things" NEVER!
I bought from them 3 sets of brushes (every set w/ 3 brushes n case)... n what i got? 3 cheap brushes!
u should try this site. http://www.rewards1.com/index.php?referrer_id=1099665. ive been using it for about a year and it is very rewarding. u can earn a range of products for free. all u have to do is complete offers. each offer will reward you with credits and each credit is equivalent to 1 dollar. if u take the time to do everything you should not be disappointed.
I placed an order with DHGate-- and wanted to immediately cancel the order before I paid--and the system would not permit any canceling of orders. Something's up with this B2B service--I have never been on any website that would not allow you to cancel your order at any time before making payment, or even edit the bill to ship to info. BUYER BEWARE!
scam
I was selling on eBay for a while, little things like subwoofers & amps & radios & stuff...
ANYWAYS, I wanted to start making it big... SO, I found a dropshipper
DHGate & Beltal..
Well, I listed a lot of their items on eBay, and after the auctions ended, I purchased all this merchandise to be sent to my customers, and NOTHING WAS SHIPPED!
SO, I'm out $400, and I have to file a dispute with Paypal to get all my customers their money back...
Just a heads up guys, If you wanna sell stuff on eBay, don't use DHGate or Beltal for dropshipping!
The complaint has been investigated and resolved to the customer’s satisfaction.
ya..! both of them sites are like ebay but here i would like to one more site that i am using for last 8 months ! that is chinabuye online store from china! and i like that site ! and also is cheaper from other ! i have experienced dhgate that is also better from beltal!
Beltal is a great website to purchase unbelievable items of all kinds. I have purchased multiple items with no issue except the time it takes to receive the products. I am patient and the items purchased have been flawless. I have purchased everything from watches, to golf clubs to video games that were hard to find here in the states. All came wrapped perfectly, no damage and worked GREAT!
DHGate & Beltal are sites like ebay. The different is they are based in China. All the sellers are from China. As you may know there may be some scam. So does ebay. It is difficult to find a reliable seller, but you still need to do that. That's why someone can be successful someone doesn't. You need to do something other people cann't do. I know some good sellers on these two sites. I can share with you if you want.
14k diamond ring
I purchased what was shown as a 14k diamond wedding ring set with a $2, 999.00 price tag attached and what I got was a fake diamond wedding ring set. Dhgate mentioned that I couldn't get a refund and I would have to try to contact the seller and of course he's ignoring me. Please ladies and men don't beleive the hype! Dhgate sucks!
The complaint has been investigated and resolved to the customer’s satisfaction.
Do buy from DHgate, they are a scam! You will never get your money back
DHGate once again proves that Chinese people are left without any professional ethics. All of us aware of the "Chinese" quality the worst class. I accept that in order to save some money I purchased from DHGate but the product? It was worst than I could imagine. Besides that the so called "Customer Care" should be renamed to "Customer Harassment". Most of time they don't understand english and if you are fortunate enough to have a chance talking with English speaking person than he /she have no clue of your case. And I found them flirting most of time ... Useless Coffee and Kiss icons during the burning discussions. It seems that DHGate is bunch of stupids and one more face of Chinese failure on international front.
HI,
I ORDERED A DETROIT TIGERS AUSTIN JACKSON JERSEY FROM DHGATE SELLER SPORTSGAGA...
FIRST THEY EMAILED ME TO TELL ME THE ORDER HAS SHIPPED, I WAITED A COUPLE OF DAYS TO TRY AN TRACK MY ORDER, AND THE SITE SAYS NO INFO FOR THIS ORDER, I GO A FEW MORE DAYS AND STILL KEEP GETTING THE SAME RESPONSE.
THEN THE SELLER EMAILS ME WANTING ME TO CHANGE THE ORDER ( VERY HARD TO UNDERSTAND BECAUSE HIS ENGLISH IS HORRIBLE ) SO I CHANGED IT TO THE JUSTIN VERLANDER JERSEY AND THE EMAIL I GET IS " OK THANKS " THATS IT, SO I THINK EVERTHING IS OK BUT NOW THEY WANT ME TO PAY FOR THE REPLACEMENT ORDER WHEN I ALREADY PAID THEM FOR THE FIRST ORDER I NEVER RECEIVED & THE SELLER WANTED ME TO CHANGE.
I HAVE READ A FEW BLOGS STATING THAT DHGATE IS A BIG RIP OFF, JUST WISH I WOULD HAVE READ THEM BEFORE ORDERING, BUT COMPARED TO SOME OTHERS I GUESS I'M GETTING OFF CHEAP $39.98 IS WHAT THEY SEEM TO HAVE TAKEN ME FOR, SOME PEOPLE HAVE ORDERS OVER THE $600.00 RANGE.
I WOULD NOT RECOMMEND DHGATE TO ANYONE...STAY AWAY FROM THIS SITE IT'S ONLY BAD NEWS!
THEY RIP YOU OFF!
JAMES
You guys said it. Im trying to get a game which I waited 15 days for shipping. And then its saying no tracking number i have to wait 1 to 3 bisness days! And obviosly my moneys gone.
hello, battery supplier, 100% factory, low price, can do retails, wholesales, droppshipping, can accept Pappal.
please contact me via my email:
sales6@better-power.com.hk
Thanks!
Bought 2 watches from CHINA-SEIKO-CARTIER, ONE WATCH, ALL THE PINS AND SCREWS CAME OUT WITHIN 2 DAYS,
SECOND WATCH DOES NOT KEEP PROPER TIME AT ALL, LOST MY MONEY, THE WATCHES ARE IN THE GARBAGE.
G.M.
Sometimes you can find a good seller and good items, but never buy from them expensive items or brand names, everything they sell is FAKE...
but my experience says "DON"T BUY FROM THEM"
Their customer service suck!
I just lost over $80
And this time, it wasn't the fist time I had a problem with them... Sometimes I think they don't understand english or they just love ripping off people...
Specially NEVER buy from the seller "hot_things" NEVER!
I bought from them 3 sets of brushes (every set w/ 3 brushes n case)... n what i got? 3 cheap brushes!
Yes! Never use DHgate!
It sucks!
ordered diamonds got rhinestones
I ordered two white gold rings set with diamonds. What I received looked NOTHING like what they had pictured and were NOT white gold, just a silvery finish and set with rhinestones NOT diamonds. escrow sided with the seller and refuses me a full refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello to you i'm James The Jeweler in Atlanta, Ga and i also have my own educational jewelry discussion group here under "JEWELRY & WATCHES" i read your complaint and i'll bet you either went through PAYPAL OR GOOGLE CHECKOUTS to pay for this GARBAGE JEWELRY?
Let me inform you and every other member who may be reading my comment, PAYPAL NOR GOOGLE CHECKOUTS GIVES A DAMN ABOUT YOU AS A CONSUMER SO DON'T EVER THINK THEY DO!
I suggest you call your credit card company and request a REFUND OF YOUR MONEY YOU SPENT ON THIS GARBAGE JEWELRY, BECAUSE YOU WERE LIED TO AND THAT'S CALLED "DECEPTIVE ADVERTISING" WHICH IS ALSO A CRIMINAL OFFENSE IF PROSECUTED.
If you should need my FREE jewelry consulting services feel free to contact me here or at my contacts below. In the future if you'd like for me to be your new ONLINE JEWELRY RETAILER let me know, and i will assure this behavior would not be happening in my business.
Email: jamesthejeweler@yahoo.com
Phone: [protected]
My Online Jewelry Blog: http://jamesisajeweler.blogspot.com
fake name brand items
I recently purchased what I thought was going to be a Apple Ipod Touch 2nd generation.
What I got was a cheap fake MP4 player that will not even work with Itunes and is only 8 GB.
The advertisement stated that the item was an Apple Ipod Touch 2nd generation 16 GB.
False advertising ? Fraud ?
Now I'm trying to get a full refund from DHgate but no success yet.
I hope others will learn from my mistake.
The complaint has been investigated and resolved to the customer’s satisfaction.
DHGate.com Reviews 0
About DHGate.com
One of the key advantages of DHgate is its competitive pricing. As a direct-to-consumer platform, DHgate cuts out the middleman and allows buyers to purchase products at factory prices. This means that you can often find products on DHgate at significantly lower prices than you would find elsewhere.
In addition to its low prices, DHgate also offers a range of other benefits to buyers. The platform has a robust buyer protection program that ensures that buyers receive their products as described and in good condition. DHgate also offers a range of shipping options, including express shipping, so you can get your products quickly and easily.
DHgate is also known for its excellent customer service. The platform has a dedicated customer service team that is available 24/7 to help buyers with any questions or issues they may have. Whether you need help with an order, have a question about a product, or need assistance with a return, DHgate's customer service team is there to help.
Overall, DHgate is a reliable and trustworthy platform that offers a wide range of products at competitive prices. Whether you're looking for electronics, clothing, or anything in between, DHgate is a great place to start your search. With its excellent customer service and buyer protection program, you can shop with confidence knowing that you're getting a great deal on high-quality products.
Overview of DHGate.com complaint handling
-
DHGate.com Contacts
-
DHGate.com phone numbers+1 (213) 797-2133+1 (213) 797-2133Click up if you have successfully reached DHGate.com by calling +1 (213) 797-2133 phone number 0 0 users reported that they have successfully reached DHGate.com by calling +1 (213) 797-2133 phone number Click down if you have unsuccessfully reached DHGate.com by calling +1 (213) 797-2133 phone number 2 2 users reported that they have UNsuccessfully reached DHGate.com by calling +1 (213) 797-2133 phone numberUnited States+86 108 225 7676+86 108 225 7676Click up if you have successfully reached DHGate.com by calling +86 108 225 7676 phone number 0 0 users reported that they have successfully reached DHGate.com by calling +86 108 225 7676 phone number Click down if you have unsuccessfully reached DHGate.com by calling +86 108 225 7676 phone number 9 9 users reported that they have UNsuccessfully reached DHGate.com by calling +86 108 225 7676 phone numberChina
-
DHGate.com emailszhouyanjun@dhgate.com100%Confidence score: 100%Supportcustomer-support@dhgate.com100%Confidence score: 100%Supportdhgate_cs2015@yahoo.com100%Confidence score: 100%Supportdhgt.youtub.001@gmail.com100%Confidence score: 100%Supportservice@dhgate.com92%Confidence score: 92%supportevidence@dhgate.com90%Confidence score: 90%
-
DHGate.com address8F Building A, U-Center, №28 Chengfu Road, Haidian District, Beijing, 100083, China
-
DHGate.com social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 12, 2024 - View all DHGate.com contacts
Most discussed DHGate.com complaints
legit or notRecent comments about DHGate.com company
[protected]
Rewardbee
12 reviews
Products Direct
10 reviews
Commense
14 reviews
Element Vape
18 reviews
Fem Things
11 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.