DHL Express
reviews and complaints

I ordered 16 Yeti cups in mid November and paid more than $330.00 via Wish.com My local DHL contacted me to deliver them on November 28 without a signature. When I said no to that request, my package was never delivered. When I called to check on the status of my package, the DHL rep was less than helpful. She said that my package was seized in "customs" and that they couldn't help me. They told me to contact customs. I inquired as to why this information was not relayed to me proactively with a phone call from DHL, she said they don't have time to notify customers. My thought is how are they still in business? I have to track down my package and jump through hoops to locate it or find out its status. Where is their responsibility as the courier? The DHL agent said it was against the law to "tip me off"...like I am some high level criminal. I couldn't believe what I was hearing! Unbelievable! She also would not give me the local DHL phone number. She refused to do so. What can I say, other than this is customer service at its finest. I will probably not get these items in time for Christmas, if at all. I guess someone at DHL/customs thought Yeti cups would make nice Christmas gifts for their friends and family. I feel duped.

I've had a third and final issue with DHL.
It seems to me that they just create extra work for themselves and do not release the parcels.
- First parcel was held for a month, because they kept saying that my duties need to be paid, but they were paid in person! (they could not find the record of that)
- Second parcel was never delivered - kept saying that Canada Customs are the bad guy, not them, that they don't have all the documents. Yet, I kept asking what else should I send - they could not say. The parcel was sent Express!
- Third parcel was never delivered. Same thing - not enough documents and Canada Customs they said is the bad guy.
You decide for yourself, but I've ordered another parcel from the same place and used different delivery company - it was delivered on the next day. Canada Customs is great to deal with, they have rules and regulations, they are fast. DHL is like a molasses - if they got hold of your parcel, it would be a month at best before you see it! Avoid!

I currently work for bayer on 1st shift and i never worked in a place of business where people are supposed to lead by example but talk to you any kind of way just because they are permanent and don't wanna help get the work out i am a very hard worker and cannot work in this type of environment and nothing is done about it because the workers for bayer is being over looked which is not fair i report to work to do just that not to be intimidated and drilled because of someone elses attitude problem

I have recieved a letter from dr. Abdullah al-thani of libya informing me to contact mr. Konseiga who is working at dhl express office, burkina faso which he instructed him to send me a atm debit visa card of (Two hundred fifty thousand dollar ($250, 000, 00) he deposited on my behalf as a compensation for my past efforts and attempt to help him and his family when they were in burkina faso. I contact mr. Konseiga the director of dhl burkina faso and advised me to send the sum of $us 230 dollar for the shipment and insurance fee to enable this company deliver my parcel without any further delay through western union or money gram under the name ofreceiver’s name iteme helen of 01 bp 3025 ouagadougou, burkina faso. He said he will forward the tracking number of my package once the delivery commence after receiving
The insurance coverage and shipment fee so that i will know when my parcel arrived at our dhl branch office in my country. Ijust want to know if this contact peson director konseiga has any connection at dhl express office is he the real director or he and mr. Abdullah althani are culprit. Please email me for the investigation because this mr. Konseiga is now bullying me through email.

Contact person: mr. Konseiga
Phone number: +[protected]
E-mail; [protected]@post.com
Adresse: 01 bp 3095 immeuble cgp - avenue du president aboubacar sangoule lamizana, ouagadougou, burkina faso

I posted a parcel using dhl international to karabuk, turkey early may 2016. And still has not been delivered. No one from the company ever responds to you. The email to their customer relations team does not respond at all. Not even an acknowledgement or phone call. Its been weeks and i have not heard from anyone regarding what happened to my parcel.

I ordered 2 Coach bags from the U.S. When tracking it, the shipment showed as "delivered" on April 25 at 6:39 pm. This is impossible. First of all, there was no one home on that date at that time. I personally was at the library studying. Secondly, the lady driver claims that the recipient came to the front door, that she checked the address 3 times, received a signature and handed the package over to the correct address. This is complete bull. There is a very unique thing that happens when you go to our front door. I asked DHL to ask the driver what happens and I doubt she can tell us because she never came to the door. Coach won't help because they fulfilled their obligation. DHL claims they are investigating but I doubt anything will come of this. This was a $900.00 purchase and I doubt I will get any resolution. The signature panel shows a signature that isn't even mine. DHL needs to reimburse me for my purchase. My next recourse is the police because this is THEFT.

Dear Sir/Madam,
I sent a box of french chocolates via DHL express to my friend in Bangalore.
It was supposed to be a pleasant surprise, not a nightmare to handle.
Indian Customs still keeps this box for "custom clearance" for days, requesting my consignee to provide additional information: his passport ID, his driving license, his electricity bill, even his rental agreement just for a proof of shipping address. Surely, there is no need of all that just to deliver a box of chocolates. How come the chocolates come into category of "dangerous goods" or "luxury goods"? Which governmental decrea stipulates it? DHL India, is, of course, unhelpful. No answer at all. Which image gives India to the outside world? I feel so ashamed in front of my friend in India to cause him so many issues just because of a nice surprise of chocolates I wanted to make!
After experiencing all this, I would not recommend anyone to send anything at all to India. Not sure about other courier services, but DHL failed me already for a few times there. Every time due to the custom clearance.

Received an invoice from DHL for $14.32 import taxes and $11.00 services for paying those import taxes for clearing customs. Those charges should for deferment payment should be decreased or eliminated because DHL makes delivery of foreign items daily in large quantities. Therefore I will be very reluctant to use this carrier next time. Because only in that way they can realize the disservice they make to people overcharging for their service. Make them know by avoiding using their service and you will make them honest. Change occurs by self realization or obligation.

Poor Courier Service and exhorbitant charges: DHL
My parcel Waybill # [protected] was couriered from South Africa - left South Africa - on 06 January, 2016. Delivered to me today on 25 January, 2016 at 13:47 following several e-mails to DHL and finally getting assistance from one Edith Muganda (DHL staff).The contents of my parcel was cosmetics (3 items) for personal use that I had purchased back home and books that I had collected for work - but forgot hence these were couriered to me, in Nairobi, Kenya (UNDP). The books were not in the parcel because family did not pack them - they only packed the cosmetics.

What is at issue is:
1. the length of time it took for a couriered parcel to reach me. With the same message of Clearance Event for an entire 3 weeks!
2. The taxes I had to pay for the parcel, listed below with costs in KSH, and the variation of the terminology which I find very confusing and not explained anywhere what it relates to (invoice available if required)
- Customs Duty 2 375.00
- Customs Value Added Tax 1 995.00
- Govt of Kenya Fee (G.O.K.) 5 000.00
- Customs Excise Duty 594.00
- Concession Fee 250.00
- Revenue Stamp 2.00
- KEBS Inspection Fee 800.00
- Railway Development Levy 142.00
- Administration Fee 213.79
- VAT 16% 34.21
Total Amount 11 406.00

I am wondering if all these charges are applicable to all courier packages entering the country or is it only exclusive to DHL. Are these charges in line with government laws - if so why so many duties paid? As for Railway Development Levy...How - I have not even used any railway this was all by air!. If so this gives me good reason to consider advising those who wish to use DHL - to dissuade them from doing so. I will welcome support to help me understand what I got myself into and help others who might fall into the same trap and learn the hard way like I did.

Hello Shadrack,   Thanks for your reply.   ID 7414  iPhones 6S Plus 128GB: $135  x2 ID 7389 Laptop Apple MacBook Pro MD103LLA 512GB: $124  x1   Free shipping by DHL and 1pcs free Samsung Galaxy S6 Edge 128GB as gift   Bank  Account  Information:     A/C NO.:  [protected] A/C NAME:  HAN TAO  BANK: BANK OF CHINA XI'AN TAIBAI COMMUNITY SUBBRANCH SWIFT CODE: BKCHCNBJ45A POST CODE: 710000 ADD: No.298 XIXIANG WEST ROAD, YANTA DISTRICT, XI'AN, CHINA   Amount: $394   Payment reason: only write personal use, don't write any other words such as invoice number or goods cause of foreign exchange control.   What's your full address for shipment?as soon as we confirm the payment, we will ship out goods within 24 hours for you, and you may receive them within 4-5 days. The above is the communication prior to making payment.

It seems like having a happy experience with DHL is a myth. I bought some products from China. The tracking system showed that my order is picked up, but tracking info never updated. When it finally updated, it said the package was returned to the shipper. I also received an email stating I need to contact DHL customer service. So I contacted DHL and they told me to contact the shipper. Then few days later, it showed that package was delivered to my city. But it was signed for "Jameson", but there's no one in my household with a name even close to that. The package was never delivered to me!

HORRIBLE SERVICE, WILL NEVER USE AGAIN. THEY HAVE NO IDEA WHAT THEYRE DOING 1- DHL canada left a package at my home, that was not mine. I called them 5x to pick up package so the person waiting for me can have it. It's been 1 wk now and I still have the package. Overtime I called I got a different answer. 2-Waiting for a package from DHL, they can't find the tracking number and have told me to call other carriers., even though the shipper clearly staes its from DHL. A package can't be in limbo for 2wks! Still no package.

Warning! Don't use DHL Philippines specially on your business! This company just give us nightmare and horrible experience! I cannot explain the intensity feeling of anger, frustration, and disappointment and we have. We order goods from china for reselling here in Philippines. It arrive from China to Manila for just 2 days, and as of now I am writing this its almost 1 week at DHL. Everytime we call for follow up they said its still at customs for physical inspection! For 1 week! And its just a small package, how come its not yet done for 1 week when they can do it for minutes!

I am waiting since weeks for a package sent from Germany to India (Bhubaneswar), sent on the 10/09/2015. The online tracking system says that the package is stuck in customs in Mumbai. In Mumbai Foreign Customs Office they told me the package has already been sent to Kolkatta. But in Kolkatta nobody can tell me how to proceed. As they consignment is urgent, I feel quite helpless. The consignment number is CL603229235DE.

My Crew were delivering to the Chicago Rib Shack, Unit R5 West Quay Shopping Centre Southampton, SO151QB.
Our Drivers mate has stated that one of your drivers was driving very fast through the loading area. He has said that he has had to jump out of the way to stop the van from hitting him. He has said the driver of the van did see him but made no attempt to slow down or stop.
We do not require to see any action taken but as a distribution company we felt it was very important to make you aware.

Regards
Ian Angell
Shift Manager
Tradeteam/DHL
Ian.[protected]@dhl.com

In a building with a 24 concierge and mail service, DHL left a door tag for a critical urgent shipment that our company’s product launch at 2pm in the afternoon on a business day. Additionally there were no attempted calls to concerning the delivery. Rather than finding a way to attempt delivery, the best that DHL indicated is that they would not do anything for over 72 hours simply because I had called on a Friday evening at 5pm. DHL clearly does not consider shipping or their responsibility to deliver package a function of their carrier contract

The shipment was promised to be delivered on the 1st day, wasn't delivered until 7 PM, no one available.

2nd day, promised to be delivered by 5PM, one hour later, and didn't receive package until the next business day. DHL delivery driver could not find location-poor service.

I have ordered many items from Lightinthebox and had no issues for my upcoming wedding.

I am afraid if DHL will be the carrier for any future orders, I will not order.

Thank you.

They sent me a parcel from Chile to Auckland. The parcel was a very delicate wind trainer for my bike that was carefully protected. Nevertheless, the "brilliant" DHL services smashed the box like a piece of nothing, the box arrived all broken and smashed. In fact, they opened the box, moved all the items a repacked it leaving everything in a wrong position so during the transport was all broken. Now I have been trying to have a response since de 27 of July and nobody as given me a solution or a response. DHL it's a really crap of service. Who now what else can i do?

I had ordered some cosmetics off a trusted south korean website and paid 30 $ for priority shipping since i will be traveling in a couple of weeks and need to recieve it before i go, i recieved confirmation of my order and of the shipping address and a shipment tracking number (EG151063237KR) I tracked my order till it was with the courier it then stated that it was delivered and signed for by a Frau Heiderich whom i have never heard of, even though i was home during the time stated, and when trying to get more info on the recipient i entered my postcode assuming it might be a new neighbour the site kept stating that this was not the postcode of the person who signed on the delivery (so it was nowhere near my address).
I had sent an email to dhl germany and recieved no reply and the called the provided number on their website [protected] but my call keeps getting cancelled and dont get through.