DHL Express
Reviews and Complaints

On the 1st October 2009 at 12.45pm I caaled DHL offices for a parcel to be collected for courier right thru to Botswana. The lady serving me on the phone announced herself as Tisina. When asked to give the name of my physical address, i tried my best to pronounce the name of street and address which obviously i have difficulty with because the name is Afrikaans. The lady made fun of me and asked me that how on earth can someone be living in a farm and claim the place is in Polokwane. For starters i am not South African and cannot be good at pronouncing names like she can.

The second part was when she asked me if i knew the dimensions of the parcel i wanted to send. I asked her if i could call later and give her those, and at this juncture again Tisina told me there was no way i could send the parcel without dimensions. i then asked if i could go get a ruler to do this but was abruptly told off. Upon realising i was not amused with her filthy attitude she rushed to give me a reference number of 013729 and a price of R569.00 to pay if i was still interested in using their services and she hung up the line on my ear. This gal thinks she owned the company the way she talked.

I had booked a gift for my Cousin for the eve of Ganesha Festival, the gift shipment was givent to the Great DHL Global Express, waybill no is [protected].

From USA to Reach India it took two and half days, it reached Bangalore at 5:30 September 10' 2010. From Bangalore to the Residence it takes more than three days! I bet no one will have this fast service!

When enquired the customer care, they say it will be delivered only on Monday, September 13'2010. Resaon is they are having Holiday on Friday and Saturday. What is the use of the Gift after the Festival?

Called couple of times to the call center and requested them, I myself will collect the gift from the Service Center, Nobody is there to open the Door! thats the answer I have Got!

Atleast on the special occasion they should have deployed some delivery boys to deliver.

They left a card saying I had to organise re-delivery, but the delivery number and service centre code were not recognised online. The only other option they give on their website is to phone the service centre which I did and was on the phone waiting for someone to answer for 20 minutes. So I have no way of arranging re-delivery of my parcel. Terrible website, terrible customer service and an automated system that simply doesn't work. I will never use DHL again. Home Network are far superior in terms of price, efficiency and service. USE DHL AT YOUR PERIL!

just wondering why DHL, when the package was sent to me in Argentina, didn't handle getting my item out of customs. Isn't that part of what I paid DHL for? I Wound up paying DHL I guess for processing some paperwork with customs, but I still had to go to the airport to pick it up and then I was charged for storage by customs. If DHL was really doing their job and expediting my package through customs then I would not have had to pay for storage by customs. I don't see why what was pay for shipping to DHL does not pay for expediting paperwork through customs. THis entire routine took nearly a day and I felt like a ping-pong ball at customs going from one window to the next to the next to the next. This is really pathetic service on behalf of DHL.

I wrote a similar complaint yesterday and I tried to update it but for some reason I couldn't.

I recently paid to have a package shipped via DHL to Argentina. I paid all of the shipping fees at the moment that the item was shipped. I am outraged that DHL wanted to charge an exorbitant amount for paperwork or processing fees when the item arrived in Argentina. below are the amounts, in Argentinian dollars, paid to customs and DHL. I can understand paying DHL another 30 or 40 Argentinian pesos but this is completely absurd and mirrors similar experiences I have experienced over the years which have left me completely outraged at having to pay exorbitant fees for processing by DHL in other Latin American countries.

DHL fees $225
Customs $275
Storage at customs (payable to customs) $125

I have sent a crate from Beijing to Berlin 3 weeks ago. I called DHL in China to make sure that they would deliver the crate to my office that is the back house second floor (and not only to the front door of the building) since I had a car accident and cannot carry anything. I also called DHL Berlin to ask the same information and both confirmed that I would receive the package directly at my office on the second floor.
They called to say that the package would arrive between 9 am and 12 am on Friday and again I made sure that it was going to be brought up since the only person in the office on that day was a small woman. I was told yes, it will be brought up.
The DHL man came and said he could not bring the crate up since it is too heavy and that she would have to find a solution herself. He left the crate outside in the back house. I called DHL and they said someone was going to come back and bring it up. At 12 the first woman had to leave so I paid someone else to come and wait. Every 2h I would call them to ask when they are coming. I was always told they would come but it might not be right away. I even said that two men should come since it real heavy but I was then told that if the driver managed to bring it to the front door alone that he will manage to bring it up 2 floors alone.
At 18 h the other woman had to go so I had to come in the office and wait. I called DHL to say I have dinner plans if the driver can arrive soon and I was told to wait and someone would come soon.
At 20h I called again and a very rude man said no one will come because the working day for the drivers ended at 18h and I have to find a solution myself.
To make an even longer story short I had to wait outside (at night) until I finally found 2 guys big enough to pay to bring the crate up. (I waited long since it was raining hard and bringing two strangers to my back office when I am alone is not smart). I was done with the hole thing it was 23h.
Since then I have called DHL 14 times and I always get the same answer someone will call you back today or tomorrow. It has now been 2 weeks. I also wrote 4 emails and not one single email reply. I guess they are waiting until I forget about it. Plus it cost money to complain by DHL. I have just calculated my Skype cost calling DHL and I am now at 30 euros. Here is another great way for them to make money.
Today is the first time in my life that I put something up in a forum as a complaint.
I am so tired of being ignored and I will not stop until I get fully reimbursed.

My name is Aparna and I was expecting a parcel from Italy through DHL (my birthday present) consisting of a mobile phone and 2 artificial jewellery. I was supposed to recieve my parcel on 04-08-10 and when i called the DHL customer care to enquire regarding the delivery time the customer care excecutive told me that i will have to pay a sum of Rs.10, 987/- as the duty charge for the parcel. on further enquiry he said that DHL has already paid the amount and i cannot collect my parcel until i repay them the full amount.

When i asked him why i wasn't told about this charge before DHL decided to pay it, he simply said that its not his department and i need to inform customer care ( which was him).
If i was informed about this huge duty before DHL decided to pay it on behalf of me, i would have asked them to sent it back to italy.
And my friend in italy was charged a bomb and was assured that i wouldnt have to pay nothing in India.
I feel that DHl is trying to exploit their clients by charging this absurd amount in the name of duty without even consulting the client.

And one more thing, on 03-08-10 (previous day) when i got a call from DHL to inform me that i will get my parcel the next day he mentioned that customs clearence is over and no duty has been charged.
Kindly help me
Thank you
Aparna
airway bill number - [protected]

I have sent a parcel of weight 4.9 kgs from china yiwu to USA New Jersey. Dhl guys took the parcel on 20th july and till today the parcel is not reached to the destination and no status on the net for tracking number. My tracking number is [protected]. Kindly see to it. To contact me my e-mail id is [protected]@rediffmail.com.

I (From Fischer Measurement Technologies (India) Pvt. Ltd. have sent one export consignment form Pune to Dubai in January 2008 by DHL Express, Pune vide AWB No. [protected]. but after one & half year we came to know that the DHL has been not cleared the resp. N-Form (In Mumbai - BMC) of this shipment. from last 6-7 months I am follow up DHL Customer service in Mumbai via Emails, Phones but they are not giving me any response on this, we are regular importer & due to this non cleared N-form we are facing lot problem in transportaion the material from Mumbai to Pune.
We have given them all details i.e. N-Form No., AWB No., Invoice copy but still I have not received any positive feedback from them.
THis is very versed service, we are very disappointed with DHL...

The driver never visited my home yet he entered the false data into tracking that I was not at home.
I found out that I am not at home from my home computer moments he entered this scam.
10 days has passed and no second attempt from DHL...
DHL=TOTAL RUBBISH.

I have ordered medicines from Amazon and subscribed in DHL Easy Shop. They provided me with an address in the US where my parcels should be shipped.
1- When it arrives to Egypt if invoices are provided they should pay its customs & sales taxes the value of the item although invoices provided sales taxes and customs dutees were multiplied by 5 and they forced me to pay they claimed that they made an attempt but failed.
2- they use either volumatic weight or real weight whichever higher, although the higher weight was considered the correct weight was 2.5 kg and they wanted to let me pay for 3 kg & paid then weigh it at home & got my refund with a quarrel from them.
3- & warest of all, they were 3 bottles one of them containg 500 tablets, seal was removed cover was broken and tables were scattered in their bag. see photos

Vary poor team managent, Poor or laxity amongest staff to perfprm their duties.
We requested our suppliers to use Dhls for some spares that we required very urgently, as our machines where stand still we thought that DHL would be the best, It all started with theta they can not send some to collect payment For IDF as in the past one of their BIKES had got stollen when they went to collect some payment who's office was in first floor, then we where told that they required more documents as the invoice which was sent didn't have the full details, thus we requested our suppliers to send us a commercial invoice with the full details. this was on friday. The next thing on monday we send one of our staff members to deliver their payment for the IDF with the required commercial invoice which had all the details i, e. item wise price wise, which i had also emailed to them, after two weeks when we noticed that the goods had still not been cleared because of non Doc. (the itemized commercial Invoice.) we made a very good follow up from day to day that is when they got seriouse started to follow it up. By this time we had already lost three weeks of production, plus the dead lines to meet. In the future I can never ever request any body to use DHL for services in kenya.

We are a family company who used to ship with DHL.
Recently we broke the company and we became 2 companies. I contacted DHL to make a similar shipping contract to the one we used as a family. At first they sent me a sales person and things were fluid and I expressly told the sales person (MR. AYHAM) that I need a separate account for my new business that has nothing to do with the old company. He promised that the contract would be ready after 2 days. I called DHL after 3 days and the sales executive ( MS.ROUBA )said that my brother refused to have a joint contract with me ?!? I told the sales department that I was very clear regarding the separation of the 2 copmpanies and I told that to the sales person (AYHAM). She apologized for the mistake they made and told me the sales person would send the contract the next day. Two days passed and I called them and told that if they dont make the contract the same day that I would go their competitor ARAMEX. No one came and I made the contract with ARAMEX for a better price. LATER ON I FOUND OUT THAT MY BROTHER PRESSURED DHL THREATENING THAT HE WOULD STOP WORKING WITH THEM IF THEY ACCEPTED TO WORK WITH ME. SO IS THIS A REPUTABLE COMPANY OR A CARTEL ?

I got a phone message that DHL had a package for me. No phone number to call back, and the person that took the message wrote down the tracking number wrong. It took me three days of calling multiple numbers to find the person who had called me and why. No attempt from DHL to ever contact me again. And when I finally got through they wanted me to pay storage fees for the extra days and pay $20 to do customs paperwork. Isn't customs paperwork part of international shipping? All I was receiving was one textbook, which doesn't pay any sort of tax, but DHL had to find a way to get some money anyway. SCAM!

I've worked with most of the companies that do international shipping and NONE of the others have a problem delivering books right to your door.

To whom it may concern.

I would like to lodge a complain towards DHL service staff who attend the phone call. I wanted to send a few gifts to Norway. On 26th May time 12:30pm - 1:30pm I call the DHL hotline to arrange the gifts to be collected at a specific location at 3pm-5pm. I declare that the items consist of 2 t-shirt, a pair of shoe and a perfume as well as a box of chocolate. And this staff name "Willie" working at No.1 Tai Seng Drive, tell me to use Jumbo box and he code me the price tec.. BUT he didnt tell me that perfume can't be send! I was at the location waiting for thE despatch to pick up my items for almost 3 hours.. Yes I was slightly earlyand I waited patiently.. But to my surprise, WHEN I CALL DHL HOTLINE @ [protected] AGAIN TO SEE IF THE DESPATCH IS REACHING. THAN ANOTHER PERSON ASK WHAT IS MY ITEM ALL OVER AGAIN..THEREFORE I DECLARE AS PER NORMAL.. WHEN THE STAFF KNOW THAT I AM SENDING PERFUME, SHE SAY SORRY MADAM LIQUID ITEM CAN'T BE SEND.. I WAS SO ANGRY CAUSE CAN U IMAGING WHEN U WAITED FOR ALMOST 3HOURS AND ONE OF THE ITEM CAN"T BE SEND HOW WILL YOU FEEL. THE MOST INTERESTING PART IS THE DESPATCH DIDNT BRING THE JUMBO BOX ALONG? WHAT KIND OF SERVICE IS THAT? DHL IS AN INTERNATIONAL COMPANY AND THIS IS THE SERVICE THAT U PROVIDING? I HAVE READ THROUGH ALL THE COMPLAIN CUSTOMERS GIVEN AND I WONDER WHAT DID DHL DO TO COMPENSATE CUSTOMER... The tone and the way that WILLIE talk to me is not acceptable. Yes he apologise for his over look and didnt tell me about the liquid (perfume) cant be send.. But I am so piss off therefore I accept no apology.. HE SAY SOMETHING TO MAKE ME WRITE THIS EMAIL TO DHL.. HE SAY ROSE, THE WORLD WONT STOP BECAUSE OF U.. DOES IT MEAN THAT DHL DONT TREASURE ME AS A CUSTOMER? WELL I NEED A GOOD EXPLAINATION AND I LOOK FORWARD TO SOMEONE WHOM CAN REPLY THIS EMAIL. I WILL LOOK INTO THIS MATTER SERIOUSLY DUE TO THE ABOVE SENTENCE THAT HE MAKE. (NAME OF STAFF - WILLIE)

FROM : SOMEONE WHOM IS SUPER ANGRY & DISAPPOINTED OVER "DHL"

Dear DHL sSudi Arabia

I am Dr. Rasha Egyptian living in KSA. I am sending you this mail regarding my shipment ([protected]) that i have sent from Saudi Arabia by KSA special post to The Royal College in London UK on the 21 of March 2010 and till that very day it didn't reach its destination, not even been sent back. That shipment contained an application for sitting the exam of the 1 st FRCR, a copy of my passport and a cheque for the Royal College. Unfortunately I decided to send it through this service rather than ordinary post because the closing date of receiving application was on the 26th of march 2010 so i trusted this service due to its good reputation locally and internationally.

I adressed the college in order to check weather I was accepted to attend the summer sitting they answered the following

Dear Doctor,

Thank you for your email.

Unfortunately we have not received your application for the Summer sitting.  Did you send this via special post or courier service, if so you could try tracking it?

It is the candidate’s responsibility to check before the deadline, as to whether their application has been received.  As per the guidance notes, we acknowledge the receipt of all applications by email, on the day they arrive at the office.

The deadline for the next sitting (Autumn), is on Friday 2 July.  Please inform us if you wish to enter this exam instead, and if so, we can amend your application form when it arrives here at the office.

Kind regards,

The Examinations Team

The examination office told me it's my responsiblity to check before the closing date and I trusted my courier service. And now i tried informing the service here in Saudi Arabia on the 11th of April and they told me that the shipment reached London on the 23rd of March. I e-mailed the DHL UK they replied me the following.

On Tue, 4/13/10, cfocus CFOCUS (DHL UK) wrote:

From: cfocus CFOCUS (DHL UK)
Subject: RE: Contact DHLitNow
To: [protected]@yahoo.com
Date: Tuesday, April 13, 2010, 3:31 AM

Thank you for contacting DHL UK.

DHL would like to assist you with your enquiry but cannot accept any direct request made by an enquirer outside The UK. This is how to obtain assistance in accordance with DHL’s terms :

Contact the Customer Services department of DHL in your own country and request they start a ‘trace request; enquiry to DHL UK for you.  You can locate the contact details for DHL in your own country here :

http://www.dhl.co.uk/publish/gb/en/information/country_details1/countrydetails.high.html

Please note that if you have already done this, but been advised to contact DHL UK directly, this is completely wrong and you have been clearly misadvised. Whereas we apologise for this, DHL UK is not responsible for the training standards of DHL in other countries. You need to ensure that you contact DHL in your own country, then ask to speak to a supervisor or manager in order to correct this problem.

Once DHL in your own country has opened a ‘trace request; for you, their agents will handle all contact with DHL UK for you, and keep you advised of the outcome.

Please note that although we understand that your circumstances may be frustrating, attempting to contact DHL UK directly in this manner will only lead to further delays. We need you to contact DHL in your own country and make sure that they are handling the case on your behalf so that we can resolve the issue more effectively for you.

We request you not to cause delays to your enquiry by replying back to these emails. We cannot assist you unless we hear from DHL in your own country, on your behalf.

Please accept our apologies.

UK Customer Focus

Contact for DHL Customer Services:

DHL International (UK) Ltd
Millennium House
Argosy Road
East Midlands Airport
Castle Donington
Derby
DE74 2SA

Accordingly I waited to see what your reaction will be but till now nothing was done.
I am working in a foreign country, therefore it is not easy to arrange my annual vacation with regards to my exam, and I was allowed to take my vacation on june, that date corresponded with the exam date that I missed. Regardless the vacation and the fact that I have started studying and preparing for the exam, I booked a hotel and an air ticket and cancelling both will cost me, besides my UK visa will expire on August 2010, so it will cost me more money, effort and time to apply for a new one.

Additionally, I tried to stop the cheque from the bank but they told me it is not possible to take my money back before 6 months. And in 6 month I will be in my home country so I wont be able to take my money back, besides I can not afford now to pay for the next sitting as it cost a lot of money and I have lost a lot of money lately. So again I am about to lose another opportunity to attend my exam. This exam represents my future and it is very important to me.

The college has held me the responsibility of losing the opportunity to apply for the exam before the deadline. And I hold you the full responsibility concerning this disaster I am enduring lately. DHL Saudi Arabia is in fact a branch of DHL global, and as DHL UK is not responsible for the training standards of DHL in other countries I guess that DHL global is.

Finally, I hope, after more than a month, that your honorable service can reach DHL UK enquiring about my shipment that one of your employers has simply declared to me " it's lost " as if it is a normal thing to lose a shipment in DHL. Please find my shipment and deliver it to its destination as soon as possible and do not make me lose applying for the next sitting as well.

I have sent your office many times with no respond. I hope you would respond this time or else I will have to make an official complaint and a legal action.

Best Regards

Dr. Rasha Mahmoud
E-mail:  dr.rasha.[protected]@hotmail.com

Dear DHL Customer Service,

I would like to bring to your kind attention regarding the bad, infact very rude customer service (basically a bad telephone manners & attitude towards customers') by your Dubai office customer service representative Ms Ellen.

Ref My shipment no: AWB2228352103.

I got an SMS this morning (27.03.2010 at 10:40 AM dubai time) from DHL express to call them back which I did with in a minute, then I got Miss Ellen on Phone who did not reveal her name in the first palce..but asked my address details in a very unprofessional way.. which I did give her required information, then when I asked about the delivery timings, she replied that it will be with in 2 days time & she can not provide approximate time because DHL has the agreement with Bank to delivery with in 2 days only, intern she directed me to conatct HSBC middle East bank on the same, this was contracry to the information I have received from the bank who promised me the delivery by Sunday Morning at least. coversation continued again Ms Ellen asked me my avaialbity at my residence I said I cant give any fixed time unless she gives at least an idea about the delvery timing, and two days duration is a long period of time to plan my availabity in one place..

seocnldy, also she asked my office address, when I asked why she needs the office adress, she changed again sir as per our contact with bank we are supposed deiver to your office address.. which thrown me to Bizzare.. what if I do not have an office? will I not get my DHL parcel? iI it a precondtion? which is not agreed with bank as well..

To wrap it up.. I am already in a trednouse pressure to get the parecel from HSBC, becuase they have defaulted thrice.. adding fuel to the same, now DHL is taking 2 days & also.. in a very unprofessional discussion.. which I do not appriciate...

I strongly feel a Good attitude towrds customres coupled with good telephonic manners are the pre requisite to company like DHL,

hoping to receive a repsonse

Regards
chandrashekar K
[protected]

Deliveres drivers that work for dhl are rude and don't care where they park up, I work as a school crossing patrol warden (Lollipop Lady) for my local school, this driver parked across my school crossing, where I cross 3-10 years olds with there parents, I told them it was against the law to park there between the hours of 8-9 am and 3-4pm, the driver told me to shut up, they wouldn't be 5 minutes, this happen at 3.30pm this afternoon on Westeren Avenue in Pontefract, they also stop traffic, no one could go anyway. I had to report this incident to my boss and also the police, the police told me if they deliver again at these hours and park up where they shouldn't, I have to take a picture, get the license plate and press charges, I am disgusted that you employ people like this. If anything like this happens again I will sue the company. I also had about 20 disgusted parents and grand parents. I hope you can sort this out and get the driver responsible

Hi,

I am an Indian citizen, we at our weddings wear a 3 piece outfit A friend of mine (from Australia) is getting married in a week. She had sent me the blouse in january for alteration.

U will find below a status report of DHL, the courier was sent in January 2010. March has started but the courier is till stuck.

I had given DHL all options, namely

1) courier it back to Australia (the sender),
2) charge me the custom duty,
3) give me 2 days n courier it back, or
4) talk to the custom officer whose number i have given to you n get it out.

The blouse was sent to me for alteration by a friend of mine from Australia. I had explained this to them hundreds of times, now her wedding is in a week and they still havent been able to release it. Now since the purpose is lost, i have asked them to keep the blouse. I cant believe that for 1 blouse it has taken them more than a month. In response we have decided to lodge a complaint from both sides for all the inconvenience caused to us.

THIS IS THE LAST TIME I WILL ASK ANYONE TO USE DHL... THE WORST SERVICE AND NEGLIGENT RESPONSE FROM ANY ONE AT DHL...

 Tracking

Result summary
Airway bill: [protected]
Clearance delay
Monday, March 01, 2010 at 17:38
Washington - Ronald Reagan National, DC - USA  -   Delhi (New Delhi) - India
Monday, March 01, 2010
Time
Location
Clearance delay
17:38
Delhi (New Delhi) - India
Sunday, February 28, 2010
Clearance delay
14:50
Delhi (New Delhi) - India
Saturday, February 27, 2010
Clearance delay
17:44
Delhi (New Delhi) - India
Friday, February 26, 2010
Clearance delay
19:09
Delhi (New Delhi) - India
Thursday, February 25, 2010
Clearance delay
19:05
Delhi (New Delhi) - India
Wednesday, February 24, 2010
Clearance delay
18:21
Delhi (New Delhi) - India
Tuesday, February 23, 2010
Clearance delay
20:16
Delhi (New Delhi) - India
Monday, February 22, 2010
Clearance delay
19:52
Delhi (New Delhi) - India
Sunday, February 21, 2010
Clearance delay
17:47
Delhi (New Delhi) - India
Saturday, February 20, 2010
Clearance delay
20:39
Delhi (New Delhi) - India
Friday, February 19, 2010
Clearance delay
20:44
Delhi (New Delhi) - India
Thursday, February 18, 2010
Clearance delay
20:07
Delhi (New Delhi) - India
Wednesday, February 17, 2010
Clearance delay
20:54
Delhi (New Delhi) - India
Tuesday, February 16, 2010
Clearance delay
20:25
Delhi (New Delhi) - India
Monday, February 15, 2010
Clearance delay
20:25
Delhi (New Delhi) - India
Sunday, February 14, 2010
Clearance delay
17:15
Delhi (New Delhi) - India
Saturday, February 13, 2010
Clearance delay
20:58
Delhi (New Delhi) - India
Friday, February 12, 2010
Clearance delay
19:35
Delhi (New Delhi) - India
Thursday, February 11, 2010
Clearance delay
20:23
Delhi (New Delhi) - India
Wednesday, February 10, 2010
Clearance delay
20:21
Delhi (New Delhi) - India
Tuesday, February 09, 2010
Clearance delay
20:44
Delhi (New Delhi) - India
Monday, February 08, 2010
Clearance delay
20:09
Delhi (New Delhi) - India
Sunday, February 07, 2010
Clearance delay
17:29
Delhi (New Delhi) - India
Saturday, February 06, 2010
Clearance delay
19:49
Delhi (New Delhi) - India
Friday, February 05, 2010
Clearance delay
20:01
Delhi (New Delhi) - India
Thursday, February 04, 2010
Clearance delay
21:30
Delhi (New Delhi) - India
Wednesday, February 03, 2010
Clearance delay
20:33
Delhi (New Delhi) - India
Tuesday, February 02, 2010
Clearance delay
21:30
Delhi (New Delhi) - India
Monday, February 01, 2010
Clearance delay
21:14
Delhi (New Delhi) - India
Sunday, January 31, 2010
Clearance delay
17:31
Delhi (New Delhi) - India
Saturday, January 30, 2010
Clearance delay
18:41
Delhi (New Delhi) - India
Friday, January 29, 2010
Clearance delay

Delhi (New Delhi) - India
Processed for clearance at Delhi (New Delhi) - India
3:28
Delhi (New Delhi) - India
Arrived at Sort Facility Delhi (New Delhi) - India
3:28
Delhi (New Delhi) - India
Clearance delay
3:28
Delhi (New Delhi) - India
Thursday, January 28, 2010
Departed Facility in London-Heathrow - UK
10:13
London-Heathrow - UK
Processed at London-Heathrow - UK
5:06
London-Heathrow - UK
Arrived at Sort Facility London-Heathrow - UK
2:30
London-Heathrow - UK
Wednesday, January 27, 2010
Departed Facility in East Midlands - UK
23:56
East Midlands - UK
Transferred through East Midlands - UK
23:55
East Midlands - UK
Departed Facility in Cincinnati Hub - USA
9:20
Cincinnati Hub, OH - USA
Processed at Cincinnati Hub - USA
2:14
Cincinnati Hub, OH - USA
Arrived at Sort Facility Cincinnati Hub - USA
1:32
Cincinnati Hub, OH - USA
Tuesday, January 26, 2010
Departed Facility in Washington - Ronald Reagan National - USA
21:07
Washington - Ronald Reagan National, DC - USA
Processed at Washington - Ronald Reagan National - USA
21:04
Washington - Ronald Reagan National, DC - USA
Shipment picked up
17:19
Washington - Ronald Reagan National, DC - USA
Hide details

©2010 
Copyright © 2007 DHL International GmbH. All Rights Reserved

DHL collected a package on the 29 January 10 for their offices in Montego Bay Jamaica and then for a door-to-door delivery. The recipient of the package had a telephone call from customs office to say that there is a charge and that he would have to collect the package; the receipient is happy to pay the customs duty so long as it is delivered to his door (he is frail and is unable to go to Montego Bay to pick up this package) that's why the package was couriered door-to-door.
The items in the package totals £49.50; we have now been told by DHL, that customs in Montego Bay wants a duty fee of £63.95; plus £11.50 DHL handling fee, they want this money from us but no paperwork to substantiate this this duty charge!
It may be noted that we booked through Transglobal who in-turn used DHL courier; We have further learnt from DHL if we had booked through them direct we would not have had this problem

The items we couriered cost £45.95
We have an invoice for £44.57; plus additional they charged us as they the weight was incorrect
They now expect us to pay custom charge of almost £70 (for items under £50)
Plus DHL handling charge of £11.00.

This is the first time we have used Transglobal/DHL courier and the last time and would not recomend neither of them.

We are not sure what to do next or even if Mr Cunningham (83 yr old pensioner will the items couriered to him).

Would you say something is not quite right here!

Confirmation of proof of documents vailable on request

E Bishop