DHL Express
Reviews and Complaints

While wandering through Mexico and Central America I managed to
pick up more things than I could carry on my back and decided that while I was I was in a place that had "Exporting", I would look into shipping the items back to the U.S.. I talked a few places and in Panajachel, Guatemala and found that almost every one would do all the work for you as far as packing etc...but, they all took the box or boxes to DHL. To avoid extra fee's I thought it would be best to go directly to DHL and deal with them direct.
I met with the owner of the office, a pleasent man at first, he tells me an estimated cost...I ask about using a credit card. He responds with yes you can use a card, check however you would like to pay.
The next day I arrive with my items to be shipped. The lady working at his desk is immediately bothered by the fact that I don't have a box. She then asks me"Why" if I made purchases in Mexico
I did not ship them from Mexico!?!?!?!?! When I ask her why it matters where I ship my things from, I get no answer and a little more attitude.
The owner shows and starts talking to me about payment and shipping location, then he tells me I have to go to the bank and take out the 35000.00 quetzales from my card(most card daily cash withdrawl limits are $300.00) to pay for the shipping as they got rid of the credit card processing machine(or, we could try the cafe across the sidewalk with the machine they use). His reason was that he did not want to pay the taxes, he then is greeted by another man and for about 3o minutes speak about renters and renting buildings out while I sit there...when his American friend leaves he turns to me and say"oh, you are still here?" by this point I am fuming and say" can you help me or not?" his response was, "I don't think we can". I filed a complaint with DHL about this office and never heard back from them. a word to anyone in Panajachel, if you have to use DHL in Guatemala go to Antigua. I stopped in to relay this story to the Antigua office and she said that is not how things are done and apologized for the hassle.

I been dealing with the rude and unhelpful customer service and front line people for so many months. Do not had much choice as other courier services did not had one of the service they all. If any given time there's a new competitor coming up with the service I needed I will switch to them with no hesitation.

I bought 5 laptops and 1 netbook during Black Friday where I woke up early in the morning to get the deals. I sent the package last year in December 09 and DHL made the dumbest mistake ever. The tracking number is [protected]. Now they couldn't find my packages because it was lost after the departure from Panama. Some "smart" DHL employee sent it back to Panama from where it came whereas the final destination is suppose to be Paramaribo, Suriname. Such a big company making such stupid mistake that not even a kindergarden would. They need to teach their employee to read. I made mroe than 10 calls to Bestbuy just to purchase ONE of those 5 laptops. They have wasted so much of my time and I might not be able to pay for my college tuition due to the loss. DHL has failed me once and for all! SUCH A BIG FAILURE AS A COMPANY!

Company was hired to fix furnace pump that seized and was overheating. To prevent a fire I disconnected the power supply. When technician showed up and looked at power and neutral wires in a daze he called management who told him not to work on it. Can you imagine an appliance service company that is intimidated from rehooking up the power wires? It's a joke. Needless to say when I spoke to owner he was rude, and unapologetic. I do not recommend this compnay there are plenty of other better and more customer friendly companies to work with.

I orderd all my 3 year old sons christmas presents from toys r us who use DHL for there delivery service. I paid extra for early delivery to make sure the presents was here eairly for christmas. I took the day off work to wait in for my order, and waited in all day, i didnt here a knock on the door but i did recive a note from DHL saying they called and no one answerd, i blamed myself and rang the mobile phone number provided straight away the phone was turned off i tried countless times and still the phone was turned off, so i rang the 0844 number that was also provided on the note, they assured me my delivery would be there the next day. So i took the next day off work. I waited in again all day, making sure i would here them knocking they never turned up so i checked the tracking order on toys are us web site and it said the driver had been no answer and had posted a note THEY HADN'T! so i spent £10 on credit ringin the 0844 number, they told me because i didnt have a parcel number (which the driver was ment to have provided on the note) they can not track my order or find out where it is now im £200 down plus 2 days pay and worse still my son dosent have any christmas presents to open all thanks to the DHL! i will NEVER again use DHL or order goods from ANY companies that use DHL! thanks for spoiling my families and my sons christmas!

I ordered an item on Amazon on 17th December 2009 and selected "Priority International Courier". I was notified that the order would be split up, and that one part of the order was being sent via DHL. On 20th December, 2009, Sunday, the delivery person from DHL (mobile number [protected]) called me check if anyone was at home as they were trying to deliver the package to me. As I wasn't expecting the delivery to be made on a Sunday (Since the delivery description on Amazon.com mentioned 2-4 BUSINESS days), I asked when is the next earliest slot another delivery attempt could be made instead, and the delivery man suggested the evening slot (7pm-10pm) on Monday (21st december, 2009), which I agreed to over the phone.

Today on Monday (21st december, 2009), I rushed home from work in order to receive the package during the 7pm-10pm slot as suggested by the DHL deliveryman, but the delivery never arrived. When I finally called DHL at 10:30pm, they told that because no official redelivery request was made on my order (even though I followed the recommendations given by the deliveryman who called me), they did not attempt a re-delivery on Monday; and as such, the delivery was automatically scheduled for Tuesday during office hours when no one would be at home to receive it). In addition, if I had to arrange for it to be delivered to my workplace instead (since I would not be free on Tuesday night to receive the item), I had to fax a request to DHL requesting a change of delivery address. I have no fax machine and have to look for someone with one. On top of that, they could not guarantee the delivery by Tuesday with the change in address.

I have ordered from Amazon a number of times in the past, via different shipping options, but this is the worst experience I've ever had so far. The whole point of paying a premium for "Priority International Courier" is to get my purchases fast and conveniently. In fact, another portion of my order which was being shipped via UPS attempted delivery when I was not home, but the UPS representative was helpful enough to allow me to change the delivery address to my workplace over the phone. In contrast, the DHL representative were inflexible and said they could not change the delivery address to my workplace this way because they would have to file extra paperwork to justify the change.

I called DHL Wednesday morning after I managed to get access to a fax machine (since the representative serving me yesterday said I had to fax in a request for change in delivery address). The representative I spoke to this morning now told me that I could have emailed a request for change in delivery address, something that the DHL representative whom I spoke to yesterday neglected to mention to me.

As such, I could only trigger a request this morning, meaning that I would only be able to receive the package on Wednesday. If the representative yesterday had mentioned that I could have requested a change of address via email, I would have done so yesterday and gotten my delivery by today (Tuesday). In fact the current status of the order is now listed as "Delay in delivery due to external factors" through no fault of mine.

This is in contrast to the part of my order which was shipped via UPS, which shipped later, and I similarly requested a change of address, and yet I received the package earlier.

A rant from Italy, where a parcel containing live plants for my garden arrived from the UK on December 2.

On each day since then, 6 so far, it's gone out for delivery...and been returned to (I think) a sub-contractors depot.

For the past week, I've phoned DHL on their premium-rate number and have basically been told lies. 'It's definitely arriving tomorrow...' ' We've made it highest priority...' etc etc

Utter ###.

DHL Head Office in Milan buckpass to DHL in England. DHL in England buckpass to DHL in Milan.

Nobody attempts to accept responsibility or gives a rat's rear end about the fact that a parcel they've been trusted to deliver is rolling round on the back of some white van somewhere for a week.

Even the company in England who sent me the package are getting the brush-off. They tell me I'm not the first of their customers DHL have screwed this year. Guess which well-known international courier they;re not going to use any more.

The name of that company again - DHL. That's D - H - L.

Never, ever even think of using this company.

A wristwatch was delivered to a buyer in germany in september 18th.After 2 months the buyer complaint as the watch has not been delivered as well the DHL sent to the Japanese post a declaration of delivery on september 29th but not listed on the tracking page.
I dont know what to think is the DHL people did stolen my watch or the final receiver is accomplice with them.
Im very upset about it as the buyer opened a dispute through paypal and mabe after get his money back he will get the watch too.

How the world gone bad...I hope someone read this message and can do something in order to stop such awful actions.

F.Gala

My neighbour Mr. Franklin Bah, an employee of DHL Limbe, Cameroon admitted to poisoning my cat on the night of 08/11/09.
Three weeks ago I found my cat (Simba) barely alive with deep cuts all over its body. It turned out that Simba had been rescued by the night watchman out of a trap set for him by the afore mentioned neighbour.
I took Simba to the veterinary and behold, just as he recovered from his injuries I found Simba dead next to my shop on the morning of 09/11/2009. On 11/11/2009 my wife and I took turns to confront Mr Bah about the death of our cat and he stopped short of telling us why, but admitted that he killed Simba!
We have had Simba for a year and a half and he over time became a symbol for our cocktail bar, ARNE. Mr Bah was fully aware of how much my wife and I as well as our customers adored Simba. He passed by every single working day and watched keenly as we interacted with our cat.
Murdering Simba seemed nothing less than a premeditated and well planned act with very malicious intent carried out by Mr Bah. As it is often said, “you get a man through his pet.”
I at this stage fear for my safety and that of my family because I do not know what other evil Mr Bah has planned against us.
The case has been handed over the police.

Below is a photograph of the DHL office in Limbe, Cameroon. Not really representative of DHL international, nor do it's employees uphold the image of the company.

My parcel that was sent to me has not arrived? On the tracking it states driver input:
'No One To Receive Card Left 02/11/2009 12:03:01 ASHTON HOME DELIVERY'

I was in all morning sitting 4 feet away from my front door untill 1.40pm -and can prove this!
Please can you provide evidence that your driver actually arrived yesterday at 12:03pm.
Regards

Watch out for black driver with long braided hair by name of
M Witter, area west London.

he has a habit of knocking boxes about when he collects them.
He also switches the stickers if you have a delivery going to more than one address. The boxes end up in the wrong countries.
This has happened 3 times already.

e.g 2 boxes going to 2 different addresses and clearly marked addresses but if he switched the labels. the boxes end up in different countries.
then DHL will have to reship at their cost and they do.

I have complained to DHL but they keep the same driver.
Everyone should complain to DHL if this happens its not an accidental mistake.

Lazy delivery driver - I have waited in all day for a parcel, have called up when it wasnt here by 5pm to be told it would be here before 9pm. Then I check the tracking & see that one of the home delivery agents has LIED by saying they came to my property at 17:59 and nobody was home so they left a card. This is absolute lies, I have waited in all day. I am disgusted at their laziness & furthermore with their blatant lying. Where is my calling card If I was supposedly not home? I have waited in all day for this parcel, taken the day off work (lost money!) only to be told 'Oh no its with our home delivery agent it will be with you AFTER 5pm but before 9pm' and then the lazy person couldnt even be bothered to deliver it & has the audacity to lie & say I wasnt home. And now I have no card to even collect my parcel. I am absolutely disgusted with this service. What is the point of giving parcels to home delivery agents who are too lazy to attempt to delivery them? I have wasted a whole day waiting for someone who cant even be bothered to do their job properly. I have lost a days money, I have waited at home all day & into the evening - my whole day wasted, I have no parcel, & they are sneaking off home early without delivering my parcel & lying to cover the tracks of their own unprofessionalism.

We sent invitation and air ticket - (docs to apply to SA Embassy for visa) from Cape Town, South Africa to Saratov, Russia with DHL. They delived it to Tarawa, Kiribati, and it is already two weeks late, the air ticket is not valid for the Embassy already. They didn't care when we told them, they try to persuade us that Kiribati is in Russia!
I spent 50 USD on phone call from Saratov to Cape Town office, they didn't apologise and did nothing, it is still in Tarawa Kiribati, more than that, they asked me to call to Tarawa myself! (More expenses and more and more, I lost money on air ticket already)

The most bad thing about DHL is that they tell you "don't worry, it is under control of our tracking deparment" and you lose your time, because you think they are telling truth, but then in couple of weeks, no, THEY LIED!

Liers and arrogant stupid staff on the phone !

I wish I could look into the eyes of that person who makes such mistakes (or see whatever system make them) and what is an IQ of south africans in DHL office ? They claimed they really don't understand where The Russian Federation is.

YOu pay DHL twice more than any other courier service because you trust them, and do such TERRIBLE THINGS for you and talk rude to their customers, and their site doesn't register complaints !

You never know where is your stuff, they never know when it will be where you are .

I WANT FULL COMPENSATION FOR AIR TICKET, MY EXPENSES ON CALLING, SENDIGN SMSES, AND I GOT CERTIFICATE FROM A DOCTOR THAT I WASN'T FEELING WELL BECAUSE OF DHL.

Think very carefully do you want to have all those trouble or not, when you are going to send something important with DHL .

Svetlana Sapozhnikova, Nafieh A.

I live in a block of flats and for the last 9 months someone who works for DHL has moved in. Our carpark is perfect for 5 cars but this guy parks the DHL van in such a way that only 3 cars can park. Not only that but he parks on top of my car all the time and has caused no end of damage to my passenger door,
Despite photos and witness' DHL don't care and they will not look into this, nor pass me their insurance details and yet every week my car is getting in worse and worse condition and the guy is giving me more and more grief

Dear Sir,

With due respect it is stated that I am your customer today 31-08-2009 I have received a document Air Way Bill: [protected] from Berkley Colleges New York United States.
Your regional staff member of Saddar Road Peshawar Pakistan Branch called me at my home and orders me to come and collect my Document from their office directly.
So if DHL is a Multi national service so why you are not delivering the mail to home addresses of the customers. It means that the customers are responsible to get their mail from your office directly so why have you hired the delivery staff. Then at 8 a.m I have collected the document from DHL office and it bothers me so much.
Kindly ask them about this problem.
I shall be waiting for a positive response from your side.

Regards,
Muhammad Nasir
House # 1049 Sarhad
Street Gulberg # 3 Peshawar Cantt.
[protected]@yahoo.com

When dhl started to lay off employees signed an agreement to exstend benifits until 8/31/2009.ow 90 days before that date in this economy they with very litle notice terminated health benifits.This kind of behavior from corprate america should no longer be tolerated.

Gregg Killeen

Well, Acer had set up a deal with DHL to collect laptops for repair. after waiting 10-15 mins on the phone to dhl i got my collection day, i.e. had to wait in a whole day for them to come and...no show. and no card and no apology. unbelievable.

back to the drawing board and on the phoen to dhl, no apology, in fact the lady on the line was pitching for a fight it felt, another day to wait in and...(i really am telling the truth here) no show! im now going at my own expense to the local post office to get the parcel sent off.

DHl, no thanks...

The tracking history for my courier says "delivery attempted; recipient not home". However this is ABSOLUTELY FALSE since I was home all day on account of this very courier delivery. I was told with assurance that I would be receiving it yesterday but in spite of repeated phone calls, they failed to deliver.

If the company is covering up their own incompetence with such LIES on their services so as to write incorrect information on courier tracking ti is shameful. I do not know what is accountability anymore in today's world!

We send parcels internationally on ad-hoc basis and recently sent a package to the Czech Republic. The parcel was dropped off at their Minworth branch and paid for by credit card. We have been trying to obtain a valid receipt for this transaction ever since! All we received was an airway bill with the figures scribbled on by hand, no company VAT number. Have tried to complain to them three times but without any success. What sort of a company is this that seems incapable of issuing a valid receipt!