DHL Express
reviews and complaints

i booked cargo from our supplier - Amara Raja Batteries in India from chennai to Nigeria - Lagos. Our company has been appointed as an authorized dealer of Amaron Battery brand. We booked our cargo (20 feet box type container) through DHL-Nigeria (as they are also working as a forwarding agent for containerize cargo). The agreed and informed transit time by the DHL - Nigeria was 45 days and they gave us the wrong shipping line name. Initially they delay the handover of Container as they have very poor co ordination with their offices in different countries. My Cargo which was loaded into CSAV (GESEACO SHIPPING LINE) - pre charged Automotive batteries has left india on 9th July and still it has not reached to Nigeria. The cargo is in Durban - South Africa right now and when we ask them about the next loading the shipping line is saying now it will go to Malaysia and from there again it will be loaded to some other destination. It means there is not any seriousness about the cargo and about the customer. We are loosing so much of money on this cargo other than this it is a pre charged automotive batteries and if it will not reach in time then these batteries will be useless to me. I am surprised with the behaviour of the shipping line and carelessness of DHL company also. Please suggest what should i do now. This is a very big loss to our company and other than this we are facing big problem from our appointed distributors in Nigeria .They are continuously asking for the batteries and we are not able to supply them. Please suggest what should we do in this case. I would suggest to the people that they should not prefer DHL'S CONTAINERIZE FORWARDING SERVICES AND GESEACO (CSAV) SHIPPING LINE IS ALSO ONE OF THE WORST SHIPPING LINE . YOU SHOULD NOT USE BOTH OF THESE. THEY ARE MOST IRRESPONSIBLE PEOPLE. our email address - [protected]@yahoo.com; [protected]@yahoo.com - contact number : +234-[protected]; +234-[protected] -------- our container number is GESU2166736 - I am not able to attach here the tracking report.

I was registered here previously, but forgot registration email, so re-registered.

I want to tell you about Chinese DHL agents, which steal your goods.

Story is in following. My Uncle lives in Shenzhen, with his wife and kids. I decided to buy several dual sim mobile phones and lcd tv for my car. I asked him to purchase them for me, and then send trough DHL. Everything was purchased, He called local DHL agent company to send me the goods, and they were sent. I got tracking ID, everything seem to be fine.

One day, goods arrived, DHL guy brought them to me. But when I checked supplied invoice, I discovered, that only two mobile phones were stated, where it should be 3. I thought, that there may be problems with 3rd one, and my uncle doesn't sent it now. I decided to call him next day (since time zone differs, at china it was deep night, when I got goods). Next day I called my Uncle, he was amased to hear that. He had sent me 3 mobiles, and has paper from agent, to whom he handled goods. He called that agent, and they said, yes, we've received 3 mobiles from you, and 3 were sent. Then I contacted local DHL to clarify the situation. They checked their documents and said, that, invoice which arrived with goods, was sent from HK DHL, and they'll ask them for further info. Soon we received answer from HK DHL, that they received these goods from their agent, and declared were 2 mobile phones, not 3.

Then my uncle contacted that DHL agent in china, asking for answer. They started to refuse everything, also to provide us with document they got with HK DHL. When he pushed on them, they stated that "you're teamed with HK DHL, they stole goods, and now ruining our good name" Absurd situation, isn't it?

My Uncle then called Shenzhen police. And you know what was their answer? it was nearly: "Phone cost is not so much, better forget it, since no one was murdered, doesn't worths any attention". As my uncles wife said (she's chinese), this is typical relation to foreigners problems in china, and we'd really better forget this phone.

I have invoices I've received with goods at hands, also I have scanned paper from that agent whom my uncle gived phones. I also know agent company, agent personnel name and responsive manager name. I want to post it here, so everybody be aware of such stealing chinese agent.

I have been using DHL for over 5 years, I have to admit that their non US service is great, once packages leave the US they get delivered on time|. I recently discovered a billing error where DHL surcharged me over $1000".00 to ship a large package to Saudi Arabia, . Luckily I had my DHL quote and package information recorded/. I created a billing dispute and DHL refused to correct the issue, I started the process back in February and I realize that I was dealing with complete idiots! They refused to recognize that their were billing me for package dimensions that exceeded manufacturer packaging specs, it is almost if the package grew within DHL sort system". After multiple emails and certified letters, DHL continues to call me on weekly basis looking for payment and I have to tell them every time that the invoice is not over due, it is in dispute, all I asked them to do is correct their mistake, . But hold on, it is a mistake or an opportunity to enhance revenue?

In talking with other EX DHL customers, I realized that DHL has a long history of padding the invoices|. So buyer be aware, audit your invoices and do not give them your credit card.

I would like to express my extreme frustration over the lack of promised communication re the delivery of my package by DHL . After 7 phone calls over the past 4 days inquiring as to the status of my package, I have been given a litany promises and outright lies that I would be called via the telephone to give me an update within an hour. Delivery was promised on Wed June 15, so I took a day off work. Alas it was not delivered and I am home again today going through the same routine of futile phone calls. The customer service reps on each occasion took me through the same routine and so it became clear that no information was being recorded. They provided a number to call [protected] which is permanently busy and so is a complete waste of time. Common courtesy would suggest a phone call advising me of delivery status. To refer to me as a valued customer as written in their documentation is therefore a total misrepresentation of their commitment to their clients. I would suggest Canadians give this company a total miss and try FedEx.

I have been using DHL for over 5 years, I have to admit that their non US service is great, once packages leave the US they get delivered on time. I recently discovered a billing error where DHL surcharged me over $1000.00 to ship a large package to Saudi Arabia. Luckily I had my DHL quote and package information recorded. I created a billing dispute and DHL refused to correct the issue, I started the process back in February and I realize that I was dealing with complete idiots! They refused to recognize that their were billing me for package dimensions that exceeded manufacturer packaging specs, it is almost if the package grew within DHL sort system. After multiple emails and certified letters, DHL continues to call me on weekly basis looking for payment and I have to tell them every time that the invoice is not over due, it is in dispute, all I asked them to do is correct their mistake. But hold on, it is a mistake or an opportunity to enhance revenue?
In talking with other EX DHL customers, I realized that DHL has a long history of padding the invoices. So buyer be aware, audit your invoices and do not give them your credit card. They are truly missed up.

I received a phone call from DHL Larnaca Office to inform me that a package was awaiting my collection.
I checked their web site to confirm their opening hours, it said 0800hrs until 1300hrs. I was at the door of DHL at 1155hrs the following day only to find that the door was locked and that all lights inside were out. No notice on the door informing customers why. And for that matter no opening hours information. Typical of Cyprus! A law to themselves! I did a round trip of 22 miles for nothing and to make matters worse I have to make the same jurney again on Monday if I want the package!

Paid dhl on a friday to deliver a package to romania on monday as it was urgent and the post office won't deliver as fast.Driver came to pick up my package and did not let me fill in the paper work, did it himself and rush me sign as he was in a hurry.At about 2pm on monday called to check why the package hasn't arrive and was told i'll be called back. No call by 6:30 pm and had to call back myself only to be told that the package will not be received in romania untill tuesday.Because the receiver tel nr was not on the paper work.dhl are not as fast as they claim to be and their people are not well trained.Customer services won't even let me talk...and i could go on and on...
I will never use dhl again. I paid £70 so that my package will be there monday as it was for a very important meeting that my husband had schedueled for tue morning. £ 70 FOR NOTHING!

Had a package sent to me from Singapore on May 3, 2011. By May 5th, it had reached Hong Kong and then been sent out. That is, according to DHL's online tracking system. I actually have no idea if it ever left Singapore OR Hong Kong. They jst seem to make it up as they go along.

It is now May 15th 2011 and DHL still has not delivered my package. They also don't seem to know where it god's name it is. I have called their toll free number every day for the past week, at least twice a day trying to get answers as to its whereabouts. I have been told that the last place it was 'scanned in' their system was in Cincinnati, Ohio, yet this doesn't show on their online tracking system at all. Yet another time I was told it had gone through Anchorage, Alaska. THAT also doesn't show in their tracking system. They have promised to call me back several times and have broken their promise every time. I have also called their Ontario office many times - in excess of 10 - and left complete, detailed messages with my name, phone number and tracking number. I have not yet received a call back. In addition, in the last 24 hours I can no longer get through to them using their toll free number because they have now for some reason set it up to go straight to a voice-mail box, which is full, therefore I am unable to leave a message there. How are any other Canadians supposed to get through to their customer service reps then? As a result, I called their their hub which is responsible for deliveries in Surrey BC directly (hub is in Burnaby, BC), left yet more messages (2) and still have not received a call back from them either. I then emailed them through their complaint form on their website. No response from them through email either.

This company is a sham and staffed by completely incompetent pathological liars. Unfortunately, I had no choice in the matter of using them as a courier as the company who is sending my package chooses to use these idiots.

Comments = To: The Directors - P.E. Couchman - D.K. Seaton - T.J. Plummmer - L.M. Ndala - K.J. Mothlabane -Z. Nkosi

Right - is it not the DHL responsibility to get a package from point A to point B, and is it not right to get it there intact and safe, that is way a client uses a courier company (DHL) and most off the time the best that
is on the market because it is valuables that needs to be transported from point A to point B and so you use some one you can trust and you pay them for that to get you package safely and in tact to U. Am I right with this question, if I am then we understand each other.. ...Right second statement
If your goods dos not get to U in tact and save who’s responsibility is it
that surely not the clients, it is the courier company responsibility right because you paid them, and it is not a thump suck price it is a fix price right that the client accepts right in this case it is DHL, not the cheapest priced company on the market but there repetition and philosophy stand - we will be your courier responsibility you can trust us. Right right.
Now I want to get some tings clear.
DHL is one company, what goes for DHL in one country it goes the same in an other country so what I am saying is THE RULS ARE THE SAME(DHL) right. I order a Vinyl Cutting machine from China on the - Fri, November 26, 2010, 09:24 because I need to do something ells because I do not now How long I still have a job, so I went and loan the money for the machine And the courier cost. So I waited for delivery an wile I waited I got my clients ready to meet in the beginning of the new year (that cost more money) did my website design and activate the website ( that cost more money every month) now the unit comes and it is damaged and not in tack parts missing and that is how my Year ended for me I phone DHL claims department they gave me a complaints number the next day and ask me to send them photos so long they will get the process in place. In the mean time I send a mail to my supplier and get on to there head and told them I need answers. In the mean time I am waiting on answers from DHL but nothing not even To confirm every ting is in place and I wait and wait old year is gone new year is well on its way and waiting an still waiting and then I think to my self a BIGG Company like DHL close there doors over December not possible. On the date of 14/01/2011 I started with emails to Miss Kgomotso Molefe Who is suppose to do the claim se read my mails but did not
response to it at all until I started to phone theme and when I spoke to Miss Kgomotso Molefe Se told me she was on leaf and a other person with the name Miss Tshegofatso Dubula will contact me - and I have proof that on several occasions when she was supposedly be on leaf she did read the mails, and on the date of 24/01/2011 Miss Tshegofatso Dubula send me a mail with some new details and numbers. Now from that date to date I have to send a mail some times twice a day to try and get info. Now I been told she send a mail to Hong Kong she is waiting for response and then after a few days it is New Year in Hong Kong so what it seems to me now I have the same dilemma I hade here in South Africa over December they also close shop. Now all of a sudden I need to get hold of the shipper because the claim is from them and so on and so
on.

So your policy Have to say - You cant Trust us If your goods is not
Insured...
Right now I want to know what are we doing about this.
Question 1
Who is replacing the unit
Question 2
Who is reimbursing me for all the money I spend on websites and ads and time.
Question 3
How long is this going to take
From - November 26 - 2010 to 05 May 2011
email - [protected]@iburst.co.za

12-1-10 i had my sister ship a piece of marble from indonesia, she packaged it for international transport, (bubble wrap, foam and crate) DHL repackaged it with old cardboard only causing breakage. DHL refuses to refund my shipping costs, many times the cost of the item, saying i would have to make a claim in indonesia, knowing full well that there are no consumer protections there and i would have a snowball in hells chance of getting a claim processed there. DHL has the worst customer service i have ever encountered, in short they are a ripoff and ripoff the small customer/shipper. stay away from DHL !

I booked for a parcel to be delivered from South Africa to Qatar. The cost of that was R655.50. The courier came when my husband (with a broken foot) was all alone at home. Even though the security guard at the gate told him that he is home and he must just wait the courier services just decided to leave. This without phoning the telephone number that was provided. It is three hours later and I am still waiting even though I was told that they will send someone immediately. Believe me even if I pay double next time DHL will not be my courier service.

One of my parcels was left with a neighbour despite the fact I never agreed to that and the second one went missing. Both the seller and I tried contacting DHL both via phone and e-mail. DHL said there is no record of any kind of delivery (even the parcel that was delivered) and both tracking numbers were not recognised. No reply to both my complaints despite being told 'Your comments have been sent to the appropriate DHL Express department who will respond to you within 1 working day.'
Do not use them because once your staff goes missing they will not help you.

Terrible delivery service!

My 3 week experience of a DHL delivery and I still haven't got it!

1. Tracked as incomplete address

2. Don't respond when I ask to clarify what incomplete address means

3. Is returned to sender

4. No new tracking number when asked to redeliver

5. Ring PC World to find out tracked as incomplete address again

6. Give details of very obvious central London landmark I live near

7. Returned to sender again

8. No phone call to rearrange request to delivery to close store instead

9. Recieve two tried to deliver notices (one dated the day before despite no mail that day)

I have called DHL office probably more than 20 times to inquire as to why my package has not been delivered since I tracked it to their facility on 17th Dec 2010. I have complained severally, yet nothing has been done. Their call centre puts me on a merry go round with empty promises!
First they said they had so many goods to deliver, they were overwhelmed!
Then they said they cannot find my address which HAPPENS TO BE ON ONE of TWO major streets in my locality - which is a business district with well labeled streets and numbered! I described it again countless times, and funny enough, its so straightforward with the GPS!
Then they said I should come pick it up myself as they cannot get a hold of their courier through the operations department to get him to deliver it!
Why would I pay for door to door express service if they had no intention of delivering it?!
I know at their convenience, it will definitely be delivered but their nonchalant attitude to personal cash paying customers is not only disappointing, it is the height of irresponsibility!

hello i think this dhl becoming a joke ; im waiting for my 3 boxes from hk to brussels and i been waitng for more then 3 WEEKS . in the end they say they only find one box and they dont know where is the other boxes are .THEN THEY LOST THE INVOICE and keep saying Clearance delay ; till now they dont call me any more and they will just say we are busy please wait, i want to go and find their manager or someone and show him what it means to let someone wait and wait
Waybill: [protected]

DHL Easyshop Egypt is rubbish. I was shipped a business sample that is worth practically 10$, and it was valued at 8500 le Egyptian pounds, and taxes of over 1700 le + 130 shipping.
It was a custom mistake, and borderlinx rubbish placed a value (BY MISTAKE) of 1490$ USD instead ot 14$ USD!
Everyone their is of no use, they don't help, and they only want to take your money (300 le pounds are just for THEIR SERVICES OF CUSTOMS FINISHING).
Same items with Aramex Shop & Ship Egypt went for FREE, nothing, at all; I will never use DHL AGAIN IN MY LIFE.
DHL Egypt Easy Shop is RUBBISH, RUBBISH, RUBBISH.

I sent a gift parcel via DHL Express from Mexico to Chile on the 30.10.2010, it arrived a few days later, 03.11.2010 in Santiago, and customs clearance began. I had previously had generally positive experiences in using DHL in Mexico and the USA, so I didn't expect any particular problems, though I'd never used them to ship to Chile before. The parcel had a total value of USD 200, and I included receipts of purchase with the parcel.

I contacted Chilean customs to check the duty payable... it took some patience, but after some misdirection I was able to determine that for the parcel with a total value of USD 200, the total payable should be USD 43... not a small amount, considering that several countries don't bother to levy duty on parcels of a clearly non-commercial nature, but I indicated that I would accept to pay customs charges, and waited for customs clearance and notification of the exact amount to pay.

Days went by, supposedly "Clearance delay" according to the DHL tracking page, until finally on 16.11.2010 I received a demand by telephone from DHL for USD 120! I asked for a breakdown of this demand, and I received an obviously invented breakdown by email. Among other mistakes, DHL didn't quote the percentages used to calculate the positions (that would have been much too convenient I suppose... they must have assumed I didn't do my research), and seem to have taken the rather unusual position that I should pay the "incrementables" for shipping and insurance that go towards calculating the FOB value, so having already paid DHL to ship the parcel to Chile, I should apparently pay for this a second time... nice one...

At this point I was already very suspicious... but not entirely clear on who might be pocketing the difference in the two duty calculations. I suspected Customs, who have a poor reputation, so I contacted them a second time with the specifics of the case. They insist that their total charges come to approximately 29% of the FOB value, which is broadly in line with their original estimate, so I am forced to conclude that the difference is going into someone's pocket at DHL in Santiago. As I said, a nice little scam.

To force the matter (which in my opinion is essentially blackmail, and most probably does not correspond with the actual state of affairs), DHL emailed me on 19.11.2010 to say that the parcel would be transferred to a government warehouse for abandoned shipments.

DHL has not responded to my complaint submitted 1 week ago, or the follow-ups I made since then. I will file a report of theft and extortion with the Chilean police when I am in Chile at Christmas.

I have the feeling someone at DHL thinks they're getting lucky this spring... I strongly suggest anyone shipping items to Chile take precautions.

On the 1st October 2009 at 12.45pm I caaled DHL offices for a parcel to be collected for courier right thru to Botswana. The lady serving me on the phone announced herself as Tisina. When asked to give the name of my physical address, i tried my best to pronounce the name of street and address which obviously i have difficulty with because the name is Afrikaans. The lady made fun of me and asked me that how on earth can someone be living in a farm and claim the place is in Polokwane. For starters i am not South African and cannot be good at pronouncing names like she can.

The second part was when she asked me if i knew the dimensions of the parcel i wanted to send. I asked her if i could call later and give her those, and at this juncture again Tisina told me there was no way i could send the parcel without dimensions. i then asked if i could go get a ruler to do this but was abruptly told off. Upon realising i was not amused with her filthy attitude she rushed to give me a reference number of 013729 and a price of R569.00 to pay if i was still interested in using their services and she hung up the line on my ear. This gal thinks she owned the company the way she talked.

I had booked a gift for my Cousin for the eve of Ganesha Festival, the gift shipment was givent to the Great DHL Global Express, waybill no is [protected].

From USA to Reach India it took two and half days, it reached Bangalore at 5:30 September 10' 2010. From Bangalore to the Residence it takes more than three days! I bet no one will have this fast service!

When enquired the customer care, they say it will be delivered only on Monday, September 13'2010. Resaon is they are having Holiday on Friday and Saturday. What is the use of the Gift after the Festival?

Called couple of times to the call center and requested them, I myself will collect the gift from the Service Center, Nobody is there to open the Door! thats the answer I have Got!

Atleast on the special occasion they should have deployed some delivery boys to deliver.