DHL Express
Reviews and Complaints

Sent a pack to
Below Address from Hong Kong, when receiver got parcel already opened and mobile phone somebody took out .clearance completed UK customs .contacted DHL costumer service two times but no solution or valuable answer .

Description:
Apple iPhone 4 32GB Black
Amazon Order No: [protected]
Shipping Address
tatum blaze
8 tor view
valley truckle
camelford
cornwall
PL329QD
United Kingdom
Thank you
Girly

DHL New York. During the snow storm a day ago, I waited in front of our building lobby from 5pm to 630pm to ensure that when DHL comes I will be able to receive my shipment.
Around 606pm the same night, while I was waiting, I received a failed delivery notice (Note that the failed delivery message was through email notification) stating that "Delivery attempted; recipient not home." I immediately called DHL customer support about the matter since I was literally standing in front of the lobby. The size of the lobby was not that big (as in 3 meters x 5 meters and the entrance door leading to the door bell was no wider than 3 meters x 2 meters approx.)
The DHL supervisor called me the following day stating that he believes what his driver told him that there was an attempted delivery made and that a notice was even posted where the door bell was.
A simple apology from DHL due to the undelivered shipment due to the snow storm should have been sufficient and no other excuses.
The building super intendent was also plowing the snow in front of the building the entire time and no DHL ever approached him as well.

I had to rent a car to get my shipment from DHL facility in Woodside NY due to lost of confidence and trust with DHL.
Note: A simple apology …is that too hard to make?

I had a package sent to me from Hamburg to Munich. It arrived in Munich in 2 days, and since then it has been "on the truck for delivery." It has had the same status for 7 days. This package is obviously lost, but no one at DHL is of any help. First, trying to complain to DHL germany is a nightmare on its own right, and they charge you 14 cents per minute for that call. Second there is no customer service email contact. Absurd. I can't get any response on this. DHL is the worst delivery service I have ever encountered. Terrible customer service and terrible delivery service.

My parcels were arrived in Taiwan on Saturday, but I didn't have any notice till Tuesday night from DHL Taiwan.
When I contacted the DHL Taiwan service center on Tuesday night, DHL representative told me that there is a custom issue for medicine and someone will contact me next day morning.

On Wednesday noontime, DHL Taiwan emailed me the partial abandonment application documents for custom issue and asked me return back to them by email. And told me that they are waiting for the decision (whether it should be determined as medicine or not) of custom. On the same day, Wednesday night, I emailed the abandonment documents to DHL Taiwan.

But next day morning, on Thursday, DHL told me they need the original document and picked up the documents at noontime from me.

And next day morning, on Friday, DHL Taiwan called me and said, they were planning to pick up my documents in the morning but it should be postponed to afternoon. And I told her one of you guys picked it up yesterday already. And then DHL emailed me they confirmed the documents were picked up on Thursday.

So far, again, I do not have had any update. When I complained by email on Friday night, DHL Taiwan representative answered me they will update on next Monday.
On Saturday morning, I answered why you guys are not cooperating each other and there is no update for 48 hours.
A DHL Taiwan lady called me around noontime, but she didn't know my document was picked up on Thursday already, she thought the problem was DHL didn't pick up the document yet.

Techdhl.com is another scam site. This company like many others is very friendly and nice until they get access to your money. Since that moment they either ignore you or threaten. I think police must make investigation and put them all behind bars.

I am a Malaysia who is working in Thailand. Recently ( 20/7/12 ) I sent some documents to Malaysia using a courier service, specifically DHL. But until 27th of August, the documents haven't reached destination ( specifically to Subang Jaya ). When I checked at Thailand side, they confirmed the documents been sent to Malaysia. And when I checked at Malaysia side, they told me that the documents were still floating due to unknown address and I passed them the mobile phone no. of the person who supposed to receive those documents.

So I rushed back to Malaysia to have a personal check and below are the outcome of my conversation with the DHL (Malaysia ) representative.

3/9/12 - the DHL representative confirmed that the documents been received and still hanging at one of their office and they will look into this matter
4/9/12 - same as above but still they can't confirm the root course
5/9/12 - DHL confirmed they contacted the recipient and will send the documents by noon. And they confirmed DHL will ONLY dispose anything if floating more than 90 days.
6/9/12 - DHL representative confirmed they disposed those documents because it has been floating more that 30 days which is their new procedure.

Because of this unexpected problem,
1. I lost my new job back in Malaysia
2. I lost EPF ( Employees Provident Fund ) nomination form belongs to one of my family member
3. Some other documents which I can't publicize here

As for my doubt, I am just wondering why the document were not return to sender as my company address. Beside losing all above, I also spent quite an amount for the flight tickets and other things.

Can someone advise me what should I do or what is my right on this matter?
Kindly advise me. You can reach me on [protected]@hiraiseimitsu-th.com

regards.

I have had it with DHL. I wonder why this company hasn't been shutdown yet as they are provide the ### services ever. There business i built upon fraud and misleading the customers. I work from home and hardly leave my apartment building especially when i am expecting packages to be delivered. Today they claimed they had made 2 attempts to deliver my package but no one was home. what a load of BS (no door hanger to be found anywhere)...i have been home all day everyday this week...this is just despicable that they have such lousy service. I will NEVER EVER use DHL again!

I got the DHL delivery slip in my postbox saying that the package(tracking number : [protected] ) will be in the poststation at Amalienstrasse, 2A, 69126, Heidelberg, Germany. So I went there the very next day and gave them the slip. But they said the packet has not been delivered yet. I followed up for the rest of the days but had no luck. For me it looked like the delivery person put the slip in my postbox and he didnt drop the package in the pst station at Amalienstrasse. Did he steal it? I called up the DHL customer care, They transferred me to different persons about 10 times in 2 calls. Some said they dont speak english and the others said my package is in the post station. I had to repeat the same story to every operator and no one could help. They didnt even take any complaint. I mailed them using the complaint form but no reply. This is the worst service and customer care i have ever experienced. Can somebody help me?

Hi 2 weeks ago i received a parcel from my mother in the UK, it contained 9 packets of Bisto gravy powder. Now 2 weeks later DHL have sent me a bill for $47.30 for Quarantine processing fee for a package with a value of less than $20.They tell me that i have to pay this i myself have had no dealings with DHL before receiving this bill so how can i be liable to pay ? do i really have to pay this.

Delivery went to the wrong address i tried to call them back many many times yet thay kept giving me promises that it will be sorted on the day but it did not of course and they dont even bother calling you back to let you know what is happening with your parcel.

I called them whenever i saw the dhl van pass through my house and yet they said the driver knows the area very well so i shoukd not get worried. These all things happen on 7 june until today 8 june still not sorted.

Honestley its a very untrustworthy company. If they cant be trusted with this small delivery what about our bigger value delivery ?

This is to advice DHL customers particularly from Abu Dhabi regarding an incredibly ignorant and arrogant DHL delivery staff with serious attitude issues. The name is Riyadh DHL UAE ID No. 12811, surprisingly for someone who seems comfortable scolding and shouting at his customers, he is confident enough to give his name and ID! He must have gotten away with his attitude several times in DHL to be this arrogant!

The issue is not even about delivery service, but question on his basic ethics, respect for other people especially customers, proper working attitude, professionalism, knowledge of the job and pure simple common sense, specifically:

1. Service and Delivery staff/crew must never raise their voice and shout at their customer in phone and in person, , quickly assuming they are stupid because he was given a wrong address, especially if they are the ones at fault ( he did not read the address properly) and not the customer.
2. If their mistake is proven, he must sincerely apologize to the customer, show respect assuring it will not happen again.
3. Never ever dispute and invent lies or imaginary locations just to prove himself correct at all cost, to satisfy his ego.
4. Be respectful to the customer, especially if delivering in their home or office. ( he did his antics in a government office )
5. In any religion, culture or country, never ever shout at a lady ( and a customer too, right in her own premises)
6. As a delivery staff, being professional dictates having basic knowledge on correct Abu Dhabi roads and location and not mere hearesay. Showing inept knowledge of such with his kind of job, clearly makes him unworthy of the job!

Someone who is in touch personally with the customer to deliver services, his actions listed herein is completely unacceptable by any standards.

As a complaint is already filed against this person through appropriate customer service channels, this is hereby addressed to the Human Resources and training Department of DHL UAE, in all its branches in the Emirates.

There is urgent need to check lapses in your hiring system that allowed unworthy individuals with serious attitude problems to get hired in your company. Thank you.

I have been using DHL for over 5 years, I have to admit that their non US service is great, once packages leave the US they get delivered on time. I recently discovered a billing error where DHL surcharged me over $1000.00 to ship a large package to Saudi Arabia. Luckily I had my DHL quote and package information recorded. I created a billing dispute and DHL refused to correct the issue, I started the process back in February and I realize that I was dealing with complete idiots!

They refused to recognize that their were billing me for package dimensions that exceeded manufacturer packaging specs, it is almost if the package grew within DHL sort system. After multiple emails and certified letters, DHL continues to call me on weekly basis looking for payment and I have to tell them every time that the invoice is not over due, it is in dispute, all I asked them to do is correct their mistake. But hold on, it is a mistake or an opportunity to enhance revenue?

In talking with other EX DHL customers, I realized that DHL has a long history of padding the invoices. So buyer be aware, audit your invoices and do not give them your credit card.

I am in Dubai. I bought fitness supplements from bodybuilding.com 4 months ago but haven't received that till today. My tracking number is: GM15318098005361893. The seller ask met to keep waiting. Have no patient to wait, I sent an email (below) to DHL on December, but till today there wasn't any response from DHL.

I wonder where do the hell DHL person are going as none respond it. Up till today, it's been 4 months since the date the package was sent.

Really hope anyone from DHL care to respond this email.

Benyamin
Email: [protected]@gmail.com

On 12/14/11, Hi there,
>
> I am curious about the position of my package. I bought body building
> supplements from US 2 months ago but haven't received that till today.
> My tracking number is: GM15318098005361893. I have tried to to the dhl
> webtrack and entered that number, but nothing useful as it only
> informed when the supplement left the US.
>
> I know that it takes time to be cleared from the custom, but 2 months
> is terrible for such MNC company like DHL.
>
> Could you help me to know where my supplements is now?
>
> Rgds,
>
> Benyamin
>

I have a package being held at this point with who know whom that came from China.

It's a massage machine, being sold on EBay by the hundreds. DHL has the machine since the 21st, today being the 10th day of it's arrival in the US. They claim that the FDA is holding it. So I decided to call the FDA myself and find out why and if they needed something to help get the process faster. To my surprise they said they are not holding the machine and that the number provided by DHL doesn't even show up in their system and that the number is invalid. I believe the FDA since I received 2 calls from them saying exactly the same thing. I also work with a broker that knows someone in Customs that said they are not holding it either.

I send emails, make phone calls to find out more and more how incompetent DHL is and that they don't care at all if the customer has urgency and pays a fortune to have shipments expedited for nothing. I had to reschedule an International flight 3 times due to this delay and will probably have to do it again tomorrow since there is no response from them different than: your package is being held for inspection by the FDA. You go online and it says Clearance delay. 10 Days! Who is lying? Where is my shipment?

I've sent my 2 new Black iPhone 4S 16GB back to Bangkok, Thailand by DHL Express.
But they opened my box and stole one of my iPhone 4S out from the sealed package and taped with their DHL tape.
They left me with iPhone box with accessories but no iPhone 4S.
They sent my package to Brisbane, Australia that's not a normal route from LHR to BKK so that it must take time and confuse to
track the theft that stole my iPhone 4S.
I've contacted DHL Express UK and Thailand but nothing coming up for 1 month! They just let me wait for nothing.
Although I've report this case to Bangkok Police and UK police and immobilise database.
If anyone have any clue please contact nearest DHL express, police station or email me [protected]@hotmail.com
IMEI/MEID : [protected]
Serial Number : DNWGKMYPDTC0
DHL AWB : [protected]

Thank You very much.

I had an important business document to be sent overnight. I mistakenly selected DHL. It was sent on a Thursday morning and by Monday morning, no news other than the tracking site saying it was sitting in the sorting section waiting to be delivered. I spoke with the courier and he explained that there was an incorrect address on package, which was not true. Then when I gave him the correct address, courier dissappeared and did not deliver document. When I contacted DHL and asked to speak with a manager, a received a long lecture on how the courier was very busy and didn't have time to deliver document. Rather than simply fixing situation and delivering, they simply gave me impression that customer is always wrong with DHL. My advice is that if you need to have a document delivered to Russia urgently, select another company - with DHL it is anything but express and customer service is awful and offensive.

I have bought electrical goods outlets throughout the Kuala Lumpur Courts, unfortunately it did not I get the problem that I've ever experienced at other vendors, such as Harvey Norman, Best Denki and others.
two times I buy at the Courts I have the same problem, why? ..
when I ask questions to clients and employees Courts, I found the delivery of goods is done by DHL Malaysia Berhad, on contract.
if in the name of it, for me of any service should be good though not perfect, of course I can understand.
the problem that I get is a lot of wasted time, the effect on my work hours, one day late sending stuff like that on the promise, do not hesitate to contact me. was twice the items arrive incomplete, do not install stuff that has come, the promise to come next week to pairs of items. after three weeks did not go to install, how DHL? hope that a large company but do not go together at all like the tv ads, magazines and so on.
what I see all the workers in the Courts by the customer insults on DHL's own mistakes. and after this, I hope that DHL can change the way their work is not satisfactory.
here also the problem that I mentioned what I learned from DHL Courts:
slow stock updates
late delivery.
not enough stuff up.
send the remaining items next week, but did not get to two to three weeks.
empty promises
slow to respond
almost all problems are of its own DHL ..
I hope all be completed soon, so thank you.

users