DHL Express
Reviews and Complaints

The receiver needs to contact DHL and file a missing/damaged contents report. Only the receiver can file this type of complaint.
DHL can track the courier who delivered the parcel. The receiver will need to sign an affidavit.

Claims

If you have to submit a claim for damaged or lost items, our trained Claims Coordinators will strive to make the process as simple and trouble-free as possible.

Please call 1-800-CALL-DHL [protected]) and one of our claims analysts will be available to assist you with any of your questions.

Twice, DHL has sent a paket from Germany to the US, and twice, the paket returned to Germany, not delivered by USPS. DHL then reports to the sender that a delivery attempt was made, a notice left, and nobody followed up to pickup the package, so after days in storage, was returned.

And twice, I've been the victim of this lie, the second time I saw the same form letter given the to sender: DHL points the blame to the recipient to avoid responsibility of their own. They commit a fraud that then demands new postage. Here in the second time I have the proof from the USPS that both times DHL creates this fraud, this fiction, as a means of excusing themselves and extorting more money to resend.
But as the recipient (even when it was me who paid for the postage), DHL refuses to even hear the complaint. So DHL will present the lie to the sender, that has probably worked for decades but now (with doorbell cameras and digital tracking), are eventually going to expose DHL for their lies.

It has been 4 weeks since product shipped but I did not receive the merchandize yet until today. Contacted DHL but they said already hand over to local logistic and there no more tracing on DHL part.

Question is who is responsible now? I am writing to claim for refund.

Please advise I can get my refund of USD 45.00.

I was waiting home all day because early this morning I got a text that today my package will be with me. At 16:15 Delivery attempted; recipient not home - I was home waiting & not to mention my dad was actually outside washing his car around that time and earlier & there was no sign of the DHL truck. They seriously need to sort their ### out. Worst delivery company ever.

I Bought an Halogen Oven from JML Who unfortunately uses DHL for delivery.

First attempt to deliver, could not find my house, although I have given my FULL address to JML. The post office and other deliveries have been made without problems.

Next day, second attempt, not turned up, according to the DHL tracking website, he has been and no answer and have left a card. Door bell working and not sounded, no card left, clearly this idiot has attempted to deliver my oven to the wrong address. I will never use DHL again nor will I buy from any company which uses them as delivery.

Because of this pathetic driver, JML lost me as a customer, I cancelled my order, and I am not getting my oven. I have taken 2 days off work for this.

ASHTON SERVICE CENTER.. Fool threw my parcel over side gate into a lot of water, luckily it was also inside a plastic bag, never left a card and never knocked on door.
Seems a lot of companies are using these fools.

Despite these complaint here I have to say DHL is still one of the best. This does not mean they are very good, it mean that other are way terrible. In the terrible one' list we have Royal Mail International (I should say Royal Snail International) which takes 45 days to deliver a package to South East Asia, not in the middle of the jungle, but to Singapore, Macao for example. I know cases like this. Jules Verne took 80 days around the world by balloon in the 19th century... today Royal Mail takes 45 days to travel half world.
We put in the same list USPS, and Parcel Force (Parcel Farse) which is quite famous, but not for the good reasons.

Sometime there are some lazy staff who think they are the clever ones. I had an interesting experience when I received a heavy package and the DHL staff did not delivered it to me, I guess he was afraid of damaging his spine. When I tracked my package I found "delivery attempt, recipient not at home"... and I knew it was a lie. I went DHL immediately and the DHL courier guy couldn't possibly arrived first than me, but my package was there. He said he rang the bell and no one was in. Liar. Actually this trick is quite old already.
I had an arguing with them cos I hate stupid liars. NOW I have another package and it has arrived, but they are inserted the data on the tracking system. I guess it is a pay back, probably they will get in trouble with me.

to the manager of dhl in london i am writing this to complain because i didnt get my delivery more than 10 days
and i called to the office many times but unfortunatly every member of your staff were telling me different store.

now i am really getting fed up and i spent alot of money for this.

can you please kindly make investigation regarding why my delivery has not deliver?

ref:[protected]
idris suleiman

65 beckett house lingham st sw9 9dn
thank you

DHL are a nightmare. I apparently 'missed' my delivery today at 2.10pm. . .which would be entirely believable if it weren't for the fact no card was left and none of my neighbours have seen a DHL van in the area today! I only found out my delivery was in limbo because I called Carphone Warehouse, who kindly provided me with a reference number as the lack of a card from the mystery DHL driver meant I had no details. Upon finally getting through to the company after a 10 minute wait, I was informed I could either collect my delivery from the depot (I don't drive, and a taxi would cost around £30 there and back - necessary since my parcel is too big for me to carry on the bus) OR they could MAYBE rearrange delivery for within another 2 days. . . the delay being because I had called after 4. When I pointed out I would have called sooner if I had a card that showed a delivery was attempted, they claimed that was not their responsibility. O, and apparently the fact no DHL van was sited by my neighbours was mere coincidence with the fact the card was not left. The woman was rude and unhelpful, and kept saying it was my fault since I wasn't in. . .but there is no card to prove they even attempted delivery! Pretty certain delivery has not been attempted. And lack of a card means I had trouble convincing them to even talk to me. No way am I asking them to redeliver. I shall have to find some way to get there and personally retrieve my parcel. On the same day, the store my boyfriend works for received a delivery from DHL that was supposed to go to a customer's address. When they pointed out in store that the address was not the store one, the guy refused to take the delivery back and stated it would be their responsibility to have it moved again (ie pay more money!). . .BUT it was clearly the wrong address! I can't believe a company can get away with this, and also put words like 'reputable' on their website. Makes me sick. I will never ever willingly use their company.

worst service from DHL, today 12/24 I waited for 6 hours and the driver never delivered my item and he/she even lied to the station that he/she had stopped by at 4:47pm and told them that we are closed! I was waiting for 6 hours and called at least 6 times from 12 - 5 pm to make sure that the driver will come. DHL agents told me the item will be delivered by 5pm absolutely, when it turned sour, they are playing game and tried to use the fake report from the driver. If the driver stopped by, there should be a stick or pad letf on door. I was in the office and kept the warehouse's door open and was not able to help my family on xmas. Worst service and I am not going to use DHL any more! So bad even under this economy!

Completely agree.
This seems to be very often the case with the DHL in Germany.
I had a very similar case - the parcels were returned to the sender because of the unknown address.
Of course, the address was correct and I have received already deliveries there (even via DHL).
If possible, I am trying to avoid it here.
It worked significantly better while I was in France.

They have stolen $700 off of me my kids Christmas presents actully money was for 2x IPADS. hang them

I am thinking of shooting out an email to China police.. but not sure if they'll take action or not.. what's the point of putting it on these websites?

very bad experience from DHL

my name is Arsany.
I need help ..I have 3 week and I didn't receive my box until now ..and no one contacting with me ..that is my number please if any one in that company interested about help the customer please call me or contact with me on my number +[protected]

Please do yourself a favor and NEVER ship anything to Saskatoon using DHL. This is because DHL does not have a physical presence in the city and uses a third-party called Loomis Express which engages in fraudulent business practices. There are hundreds of other negative online reviews about Loomis Express which include lost, stolen and delayed packages, fake delivery attempts, and overall horrible customer service. Unfortunately, I had no idea beforehand that my package sent by DHL would involve Loomis.

I’m certain that DHL is fully aware about the many negative customer experiences and I suspect they have received hundreds of complaints (if not more). The fact that they continue to use Loomis for Saskatoon deliveries is indefensible and it is clear that their cost-cutting efforts are a much bigger priority than ensuring quality service for their customers.

DO NOT USE DHL, they are thieves.

I paid £36-odd (incl shipping) for a VR accessory, VAT was £5.93, so they decided to charge me £11 on top of that! Basically charging me almost double the orginal VAT merely for the privelige of paying said VAT! Have asked the firm that makes the gadget for a refund, hopefully they will switch to an honest courier when all their customers tell DHL to shove it.

if you have any issue or refund, please send your details to this email along with your full details drwilliamsbill19@gmail.com or drwilliamsbill19 at g mail dot com

very high taxes and bad services!
Don't choose DHL even they are your last choice

From PAKISTAN
DHL charged me around $100 for the custom charged for some pcb cards which customs does not charge.

They are the looters and should go to burning hell as if I m already paying $50 or $60 for shipping.

FRAUDESTERS ... Don't choose DHL even they are your last choice

DHL Bucharest Scam

Do Not use DHL when shipping to, or from, Romania! Better yet, avoid DHL completely!

I was sent two parcels from New York, containing gifts from a friend, to my home in Romania. The gifts were a new book and a set of ship line drawings.

After an unusually long period having not recieved the items I inquired about them and after 3 - 4 days was told they had been sitting in Bucharest for two weeks. ZNo explanation was given as to why I had not been notified. DHL told me of the VAT due and, appearing to be quite excessive, I found that my friend, not understanding what value to include on the documentation for insurance purposes, had included all of his costs including packaging, shipping, etc., in the value. I provided both Desk Agents at DHL Bucharest an e-mail from my friend, along with his contact information, explaining his error and his not understanding what the accurate value was expected on the paperwork for the parcels sent. I received no response from the Desk Agent (Mariana Ion) handling the mailing tube, who had been rude and unprofessional from the outset, and she still assessed an incorrect 20% VAT. The Desk Agent handling the book did respond, was very communicative and professional, and assessed a proper 5% VAT with a revised value.

To add injury to insult the book was received in damaged condition in a DHL envelope marked “repacked”. The book had black marks all over it, had been gotten wet to an extent that ink on some pages had blurred, and the cover had clear teeth marks where someone had presumably held it in their mouth while repacking it!

I made a damage claim and refund request for the excessive VAT charge for the mailing tube through rocomplaint@dhl.com and received a reply from Marin Funduc, Customer Care Advisor, who assured me that the incidents represent an isolated case and do not conform to DHL International quality standards. Mr. Funduc also requested that I reply with any damage details (number of damaged items, pictures of the outer packaging and goods) which I did. Mr. Funduc in turn placed the blame for the damage on the sender even though the book was removed from its original packaging for inspection by DHL in Bucharest, damaged, and repackaged in a DHL envelope. Mr. Funduc also went out of his way to twist the facts surrounding the damage to the book, and the VAT overcharge. He became rude and dismissive of the matter, and simply sought to cause me to go in circles. I asked Mr. Funduc for the name of his superior when it was obvious he had no intention of assisting me, but he refused to provide any information and ignored all e-mail requests thereafter. I then spoke with a representative with DHL International who stated DHL did accept the book and the mailing tube from UPS in New York and is indeed responsible for the complaints, contrary to what Mr. Funduc has stated. However, after hearing nothing from DHL International I again contacted them and was basically given the same dismissive attitude towards the matter as I received in Bucharest.

In light of the issues I had I looked into other complaints regarding DHL Bucharest, and it is obvious my ordeal isn’t unique. DHL Bucharest is engaged in swapping paperwork and DHL workers pocketing the difference in VAT charges. E.g., in my case paperwork sent to me, the victim, shows a 20% VAT fee while the “official” paperwork showing a 5% VAT is submitted with the 15% difference being pocketed by corrupt DHL workers.

I have a company in Romania with a satellite office in the U.S. and we had preferred DHL over all others. Needless to say that with this experience we no longer ship or receive items via DHL! We make it very clear to entities shipping items to us that we will not accept anything delivered by DHL, or even handled by DH at any point along the way!

Given that the incidents clearly represent standard cases and conform to DHL's International quality standards, despite what Mr. Funduc and DHL International claim, and that damages and excessive fees will be dismissed by DHL despite their assurances otherwise, your best bet is to ship via one of their competitors.

I have been overcharged by dhl many times ordering lights from China, receipts dhl provide's it clear says 0tax but handling charge and vat tax also some times storage charge I know every time I paid this amount to dhl it was a scam but if I don't pay them don't get the item, The problem is how can I make the complain and to whom they are big company no one listen.

They charged me £33 for a screen replacement value of £47 there is no explanation of how such big amount come from.

i received a shipment from DHL about a month ago and today get a bill from dhl for $23.49, $16.99 for duty fee at 2.60% and $6.50 for payment deferment. i already paid over $140.00 for dhl to ship the item and they're going to charge me $6.50 for payment deferment? i called dhl and told them i had no problem with paying the duty fee but i refuse to pay a deferment fee for something that i was not giving the option to pay on my own prior to them paying it. it's not a lot of money, it's the point! i asked the woman i spoke with, how would you like it if i paid your cable bill without your permission and then sent you a bill for almost 1/3 commission on top of your bill. she said, she understood where i was coming from, so i told her i'm not paying. she told me that the bill would probably end up in collections. well let me know how that works out for you dhl with no ss#. furthermore congrats on losing another customer because i will make sure that you never ship a package for me again and for anyone else i know.

It's a common scam by the DHL customs brokers. I've had shipping papers conveniently "lost" by DHL and then have them create new papers with triple the items value. Their brokerage fee is actually legit, it's just borderline criminal how they try to hide it. The problem is that their custom brokers will do everything to increase the customs value to earn more money.

Don't use DHL if you aren't prepared to pay ridiculously inflated fees for customs.

At least they gave you a bill you can dispute/ignore. Here they collect at the door and if you don't pay up, you won't get your shipment. They will hold your property hostage until you pay whichever amount the custom broker decides he should earn.

Good day, I appologize for this unpleasant situation. Could you please advice DHL airway bill number in order we could check what happened with your shipment? Thanks in advance, Elena DHL Express RU

Hi. I am from Calgary, Alberta, Canada. My items was dropped off in Calgary, Alberta going in Cebu, Philippines last November 14, 2023. Everything was declared. I even itemized it. And it says November 20, 2023 will be deliver but when we track it, it says November 22, 2023. We waited for November 22, 2023 and I even asked my sister in law to call them and have to follow up and thats the only time we knew that there is mistake to be corrected on my part and they said they already send an email ton DHL Canada and the form that I need to fill up (again). I went to the store to fill up that form (again) and the guy send that form to them. I even send the form that I fill up to my sister in law and now they send a different form again to my sister in law that I need to fill up again. Until now, November 24, 2023, 12:27 am (Canada time), my sister in law still dealing with them. I will never deal with you DHL. The items that I send is for my niece and she"s waiting for that. Come on DHL, Cebu. Do your job.

I have 3 shipments from UK to Manila

(Shipping from UK May, and now July 2023)

all my used items they report as new. and must be taxed (even though all the goods in it are used goods)

3 delivery they reported the wrong taxes. they report the total price from 3 shipments to 1 shipment (they asked me to pay 3x tax per shipment)

and they do not admit their mistakes. 1 of my 3 shipments was held up and my shipment was returned to the UK

1 of 3 shipping taxes cannot be revised, the reason has been processed from being sent to the HDL warehouse

and asked me to force them to pay, even though I kept saying that I had reported the wrong tax. until my goods are detained and returned to the UK

The other 2 submissions they tried to revise but asked for a lot of new data (and an affidavit reported by the wrong customer)

one of my shipments asked for high taxes, the total price of the goods in 1 shipment was only 34,215 pesos (this is my personal item, game equipment that I use more than 2 years) but they asked for taxes up to 4,523 pesos for my second hand goods

and finally 1. currently revising taxes. took up to 2 months and still not finished. today is June 30th

I don't know what i should to do anymore, is it all too difficult to ship used goods in the Philippines?

who handled my clearance with Mr.Paulo and Ms.Marilou Magat

Mr.Paulo was a bit helpful and understanding

BEWARE! CAPUT! Is all I can say. They lost my package. Did not refund my money. YOU GUYS…GO FIGURE 🤔 (they don’t deserve a star. I just clicked it so I can share this very important review to warn you people) …We should all work together so this business should shut down.

BEWARE! CAPUT! Is all I can say. They lost my package. Did not refund my money. YOU GUYS…GO FIGURE 🤔 (they don’t deserve a star. I just clicked it so I can share this very important review to warn you people) …We should all work together so this business should shut down.

I will never ever use DHL again! Its been almost 3 weeks when the package hold in customs. Everyday I ask their customer service what should I do. They ask and ask about the requirements which I provide and still hold in customs. After a few weeks they ask me to pay for duties and taxes which almost 4000 pesos. Like wtf after all the waiting and update the requirements they needed they charged me a large amount. Fyi the package is just an old laptop. Only one item hold in custom and charge me a large amount. Customer service is no help at all!

DHL Philippines will find a reason not to deliver your package, use the customer to blame, abandon your package to customs so they can seize and steal it. Come on, DHL Philippines, it’s been happening for years and we the customers see it. We’re not stupid and you are being reported to authorities and sued already. You’ve robbed customers of countless hours and money. How shameful. You will be shut down eventually since your current review rating is one star worldwide, and no matter how much you change it to five, people are reading the reviews.

I am going threw the same thing I have documented everything, they lie on tracking saying it is some where but still dhows in manila, then they call and have a excuse, like where is the package suppose to go, idiots, they tried even to charge me storage, even though I have emailed them everyday finding out when will I receive., I don't know if you are Philippine, but I know if you have a foriener name they will try to screw you, thinking you won't be in country to long, government dose not care, why people visit here is unclear but most never return, to bad prety country managed by misfits

Have been trying to have a shipment that is free of customs and duties delivered but have encountered the a series of incompetence from the DHL service staff. I must admit I had the item wrongly address but took measures to correct that. After 17 days it has become easier to pay the customs and duties rather than go through a series of letters and paperwork to have the parcel delivered. I had a similar problem with nother shipping company and they resolved the problem without fuss, numerous telephone calls, emails and faxes. Just try and call the office and you get nothing but fob offs, hang ups or left for 20 minutes waiting for your call to be answered all the while being told how great, efficent and easy it is to have your deliveries made through DHL. Never again. My advice is to anyone wanting to use DHL think again and use either FedEx or TNT. F**k DHL