Diamond Resorts review: rip off - bait & switch 5

First off, I never "inteimated" at being a DRI member. That's pretty hard to do if you don't have a DRI Member Number, now isn't it? And I never "intimated" that Interval owns DRI. I said they have the same company handling their partnership for rentals. Which they do.

Ethan quoted me $137.50 for one night and the 2nd night free. Per condo. Period. End of subject. Don't believe me? Then replay the original tape recording like I asked. You legally can record me and I legally have a right to hear that tape. But Ethan and your VP refused. Seems it suddenly disappeard.

I signed a rental rate at check-in, and indicated to the front desk staff at the time, that the rate was incorrect. Their response: We'll look into it. When we checked out, we got billed the whole amount because they never checked into it. We could dispute it right there, or miss our plane. They told us we would have to take it up with DRI, anyway, so we decided to hop a plane and take care of it when we got home. Wouldn't you?

Also, you said that we received verification through a "booking engine." What is a 'booking engine?" Would you speak in layman's terms. AND NOWHERE did anything state 50% off of Expedia's rate. Once again, you guys are lying. Repeat: LYING about the intial offer. The RENTAL RATE FEATURE ON EXPEDIA was and is: $138.00. Period. Renters could care less about "rack rate" they care about the amount of money charged for their room.

And, I know exactly what a maintenance fee is. I am an interval member. It was YOUR Vice President who said, "why would we only charge you $137.50 when that doesn't even cover our maintenance." Mr. Toste, you would charge me $137.50 because that is what Ethan, the rental agent quoted me! I asked to listen to the recorded conversation but that has mysteriously dispappeared.

We enjoyed our vacation with exceptions. The front desk was as rude and condescending as the DRI Rental Office with Jason Toste & Ethan. At your least your consistent.

As for our vacation? We tripped over paint cans that were all over the exterior and closed the windows to avoid the fumes of the airless and the noises but we befriend the painters who were out in the sun, working so hard, and still had more smiles on their faces than any of the DRI front desk staff. What a disgrace. You could all learn a lesson from these guys.

Ethan gave me one quote. And DRI billed me for another. Stop playing semantics and just send me my refund. $275.00 is what I am owed for the orginal quote I was given.

Again, if you don't believe me...let me listen to the recorded phone conversation. It's my legal right. Which you have refused.

One more thing.

Mr. Patrick Duffy...if you are the "Cheif Experience Officer" then you should have enough experience and professionalism to know how to spell
"CHIEF Experience Officer" or at least hire somone who knows how to spell it. Or perhaps you should pay more than $10 an hour if you want better help.

Mr. Duffy wrote: During your several conversations with our staff about the 50% discount you intimated at being a member.

Mr. Duffy, when you wrote that comment you confirmed that I was quoted a 2nd night FREE quoted by Ethan. BUT DRI baited me and then switched to charge me both nights because I was not a member.

When callers call into DRI or Interval, the first thing a caller has to do is input their member ID number. I do it for Interval. But I can't and didn't with DRI because I'm not a member.

Thank you for confirming the original quote that Ethan gave me. By the way, every time I have checked Expedia, including today, the rate was and is STILL $138.00 per night! DRI did not give me a discount of $275.00 of Expedia's rate. The rate I got was $138.00 then and still is. Imagine that.

Jenn, you're very busy. Sometimes you're Kyle. Sometimes you're Terry. You signed your last comment as "Jenn." BTW, grip should be gripe. That is pretty clear 'tyo" me. How long have you worked for DRI?

To DRI...We got a call a couple months ago from the staff at DRI and they were going to send us some coupons for our dilemma. . Never got them. Called back to the CR Rep last week. Nothing. No phone call. No email. Nada.

But I know if I went to a DRI presentation, those sales people would be calling me on a regular basis...

Is it any wonder why Corporate America has collapsed. All the greed and lousy customer service and misrepresentation...

Mr. Duffy, I have called your office 2 months ago. You would not speak to me. Unlike Jenn Hann (aka Terry & Kyle) I did not speak to you at any time. Instead, one of your staff was discussing the matter with me. They assured me they would follow through. I waited patiently. Nothing. So I called your office last week. Still haven't heard back from her.

DRI has my number. Wouldn't have been easier for you to just to call me if you really wanted to resolve this?

I will await your call.

Good Morning Mr. Duffy,
Yes, Mr. Duffy I got tired of waiting so finally called you. . And yes, you answered the phone. But I still haven't received any mail yet. As I told you, the street number is 128, not 125. I hope DRI will update my record to reflect tat as you indicated that the wrong address of 125 was on file.

Thank you for your attention to these matters.

Mr. Duffy,
I have received my mail. And I feel that the situation has been resolved very well. It took a while but Diamond Resorts stepped up to the plate.

Thank you for rectifying the situation.