DirecTV
Reviews and Complaints

I was called by a rep. and was offered free cinemax for a year and hbo for 2.99 a month. I had previously complained about no CBS.
I recieved a snapshot of my monthly charges and it showed cinemax and HBO at $30 a month.
I was lied to and am very frustrated with this company.
My picture is also freezing more often.

Thank You
Alan Ash
Account #: [protected]

8.3.19
Pet Sematary, $5.99

I ordered the above movie on the website for the 9pm showing on channl 142. It never came on. This is the second time that this has happened to me. The first time I called and had to jump through hoops in their automated phone system before finally getting somebody at which time I was going to be charge additional money for their help. BS!
This time I didn't want to deal with the jumping around so I called on 8.4.19 to get my money back that was already charged to my bank account. I got some foreigner that I could barely understand on the phone. Basically she refused to give me the refund stating that when I ordered the movie, I had 15 minutes to cancell. I asked to speak to her supervisor at which time she told me she couldnt give me that information. I pushed a little harder till finally she got her supervisor. Supervisor Mary gave me a lecture about the 15 minute window to cancel. I told her that I didnt need the lecture and that I just wanted my movie back. Direct TV took it out of my bank account so Direct TV can put it back. I "Mary" for her supervisor, she refused. I asked her for her ID#, she refused. Nothing was accomplished. I still didn't get my money for a service that I did not receive.

We have been a customer of DirecTv for 24 yrs.Yesterday was the last straw. We waited 2 weeks and 12 hours for an installer to do a simple task, move our dish. First of all he shows up. My husband tells him what we need. We had a clear signal since day one but now there is a tree that would cost 1000. to take down or trim back. All of a sudden when the wind blows are signal keeps breaking up. Solution was to have the dish moved from the roof to the side of our house.The installer tells my husband it is against code to have the dish on the side of a house. Total lie. He tells my husband we would have an obstructed signal on the side anyway. The roofers that were coming needed it down anyway and they didn't want to damage it. The installer was here 3 minutes and said there was nothing he could do. Translation... it is hot, on a Sat afternoon and he wanted to go home early. We would like to have the [censored] installer unemployed asap. When my husband called to complain, the person at DirecTV offered him free streaming. for a month free ... seriously! She also said that we have to still pay for this month even though we removed all the equipment. Did they say sorry and offer to reimburse this months charges... no! Every couple months it seems they increase the bill. We are no longer customers of DirecTV and have switched to their competition for more channels, internet and phone for 200. less than just DirecTV! Beware.. if you have a growing tree etc go with a different company. DirecTV was also very rude in all conversations yesterday.

I am being charged for a renew when I only had a box go bad and was replaced, all was told to me is mail the defective box back when recieve new on, now they are charging me $180..00 for canceling contract in 2015, started service in 2011. I think this is very unfair of Directv, I would like a credit on this account, plus I am unable to make any changes to my AT&T account until this is cleared. I cant tell you how many hours I have spent on the phone with Direct, all I get is a run around, back and forth to the same departments, the last I heard is I will recieve a call or e/mail with a answer?

[protected]@aol.com
[protected]

I called to move my Direct services to a new address. I had made a payment the day prior. While the agent had me on hold to speak with billing, is what I was told, I received an e-mail committing me to a payment arrangement that I did not authorize. Everyone I spoke to, including Aisha 1H279P AT&T ID, refused to remove the unauthorized payment arrangement, claiming to be a supervisor, but having no power to remove the unauthorized commitment. Rather instead telling me that no one at AT&T could do that, which I really do not believe. Not only do I not believe that no one has the power to remove the unauthorized arrangement, I also don't believe their claim that they have no way to know the IP address or any other originating information that they refused to provide to me, instead trying to blame the mistake on me and claiming that I must have done it by mistake, and dismissing my concerns about unauthorized commitments. The extreme lack of ability to communicate in English does not help at all and is extremely frustrating. They wasted over two hours of my time refusing to give me any manager information and refusing to remove the unauthorized arrangement. Now I'm very concerned about the information that Direct and AT&T have of mine since authorized things can be set up, but not removed. Update: A manager with even worse English did call me back and D'Anzo or something DW9108 AT&T ID, and I have now received another e-mail with another unauthorized commitment, so now there are two instead of being zero. Service is much, much worse since AT&T. Time for a new provider.

This company has the worst customer service. I have been out of cable for two months as of June 6, 2019. They keep lying telling me that their coming to install new boxes only to call and cancel the appointment. I have had 6 appointments to get new boxes all of which were canceled. They lie everytime I call to Inquire about my cable boxes and say "they will. E for sure next week WE PROMISE". As of today i still have no service. I have been with DirecTV since 2004 and as a loyal customer no manager has reached out to me yet to handle this matter. That to me is BAD CUSTOMER SERVICE! After leaving a post on here I will be call The better business bureau to leave a clam! This is ridiculous!

I called to cancel Direct TV on July 30, 2019. Was advised I could not disconnect until Aug 23 at the end of the next bill cycle. I advised the reason was because of the cost of $140 per month was told direct tv policy was I had to pay through the billing period weather I had the service or not. Asked to talk with a mgr. I was disconnected on 3 times before I finally got through to someone. The mgr. advised the same and when I asked to speak with his mgr. he refused. Finally after arguing back and forth he agreed to disconnect and stop billing effective the 30th. Called today to find where to return the equip. and found he lied and left the order to disconnect on Aug. 23rd.! Order #: 4956649684
Order date: ‎July‎ ‎30‎, ‎2019
Appointment date: Friday, August 23, 2My direct tv account # is 261063855019

I am not using Direct TV and don't want to pay for a service I don't have, can anything be done to help me and to stop this type unscrupulous business practice?

Channel 13 krdo / abc is always blurred, and alot of channels just go blank screen but audio still works, just no pic. Reciever has a problem with changing channels with remote. I have replaced batteries in remote several times, does not fix issues.Fox/ kxrm is MIA. I AM GETTING REAL SICK of alot of dtv channel line up, example— cops has been rerun for atleast 7 years, A&E 48 hours, naked and affraid, lone star law, drugs inc and several others are nothing but reruns for several years now.. this is not what i signed up for, not to mention the bill from DTV continues to climb. I am seriously considering canceling my service and using my money on something else.. DTV IS NOTHING BUT A RIP OFF AND RERUNS. I see your techs in company vehicles doing personel business and errands and side jobs, went by one yesturday that is landscaping on the side, last week seen one at an auction, department store shopping, grocerey store, and picking up and dropping off children at schools. The employees at DTV GET FREE TV, FREE VEHICLE AND FREE MOBILE PHONE SERVICE AND THE CUSTOMER GETS SCREWED.

I am complaining about everything about the way customer service technical support or treating customers that been with this company I have been a loyal company and been paying a high price being with Direct tv since 1999 and never had to complain about anything always got good service anytime there was a problem with the equipment it was either replaced or upgraded and of course with an upgrade and you pay for the equipment about two months ago the Gennie Started losing connection with the Internet all of their equipment and uses the Internet was working fine call up customer service technical support they looked up and said well your equipment is three years old why don't you update to the capital to the Jeanne the new started losing connection with the Internet all of their equipment and uses the Internet was working fine call up customer service technical support they looked up and said well your equipment is three years old why don't you update to The new Gennie it's the top of this line gives you more capabilities and I agreed agreed to the two-year contract set up an appointment with installation they can then install the New system but because I had an extra DVR recorder the technician told us that we couldn't have it I had to exchange it for a client charged us $99 right there on the spot two hours after the technician left we were not on able to enjoy the new system because i'm all six TVs the system would disconnect go to a black screen with that 5 to 6 seconds interrupting the program and then start up again recordings we're doing the same thing again called Direct tv was very upset that because there was a past due on account I was not given any options to any services I did then to pay my past due bill finally the system sent me to the billing department from the billing department I had to be transferred to technical support the IVR kept informing me that I can resolve my problems myself I go to the Internet and find the instructions on there already being annoyed I finally reach technical support for all their instructions on plugging plugging back which I've already done but I have to do them again to their satisfaction pressing the reset button on the main box I did 20 minutes they set up an appointment for a technician to come and look at the system had to wait had to wait several days with the system the way it was on able to truly enjoy the service than paying top dollar for finally another technician comes he says all I know what the problem is and what he does is goes to each TV goes into settings and turns off sleeper and then changes what other setting and told us that the problem was solved and left after he left guess what the system was going to black and then gray screen reconnecting Internet furious again I called go to technical support again insisted on me doing all the troubleshooting that I have ready done with the other technician couple days ago and mind you we ourselves unplugged plugged it back in reset then solve it check the settings to make sure it was set up correctly then work so another appointment for the technician to come in Nice guy oh I see what the problem is you need to upgrade your raw antenna so you put a piece up there any was kind enough to replace the main system always here it was fine for about 15 minutes after you walked out the door GuessWhat same problem now tell me the satisfied with this wonderful new service call again this time I told customer service that I no longer wanted their new system I wanted my old system as well as my DVR recorder back I was very dissatisfied I also wanted to $99 back and I really wish someone would listen to the recordings that transpired between me and a representative and how much miss information I was given transferred to technical support technical support gave me a hard time because it was in the Philippines oh K
No it was India telling me that I can't get my system back with the very many holes asked for the complaint department so they transferred me to Steve in Montana Steve said he'll give me back My old system and my IVR required but I have to wait almost 2 weeks for them to bring me the equipment and that I should be grateful because the equipment is not cheap which I must remind everyone that equipment that I had was already paid for in the course of three years that I had the equipment so I don't see why they're doing me a favor giving me back something that I've already paid for so I waited upset every day because of the way the TVs were working finally the big day comes and guess what they did bring me the same version that I started out with and guy told me IVR recorder set it up in my room I left trying out my new recorder and I have no access to on-demand no Pandora no on-demand channels no capability of freezing live TV OK gave me a 48 hours as an instructor that sometimes the down loads and takes up to 48 hours checked again same problem again called DIRECTV technical support the representative had me go through the menus like I did by myself got the same results told me to use the advanced settings got the same results like he may know the technician coming to my house we all just meant coming in and out of my house neighbors who started talking this guy came and told him what my problem was brought into the box he looked up box and says man this is not a DVR recorder I don't have a DVR required to replace it with you have to call customer service guy left so here comes my adventure it was 1145 when I called they gave me to the loyalty department that's what the representative said she was explained that I should have an DVR recorder when I have is not an DVR recorder 20 minutes representative and I kept going around in circles Her telling me that I have I DVR recorder and that it shows that I have a DVR recorder And me telling her that her own technician said that this is not DVR recorder she transfers me to send me To technical support to set up with a technician to bring me a DVR recorder but technical support indicates that if I want a DVR recorder I'm gonna need to pay $200 for it explain to them that they took out a working DVR recorder from my house that I ready paid for and I want it back hence transferred to supervisor getting the same response request to speak with a manager placed on hold for an hour and a half I guess that representative thought I would hang up and go away they were rude insulting to the point that I had enough and told him to take The box in my room and take it off my account guess what he can't handle that transferred me to the loyalty department again going around in circles and The representative which was in the Philippines spoke English with a heavy accent and spoke fast that was Frustrated beyond she-advised me that she will have the box turned off so I don't get charged with in one hr but I need to talk to technical support to set up an appointment for them to come and get the box and if that was OK and I told her no it was not OK that I have been transferred been on the phone for a long period of time and that she should make meeting appointment with the technician to pick up the box She then placed me on hold I was holding on for almost 20 minutes guess what the call ended angry beyond madness I am waiting to calm down before I start up my journey With DIRECTV and a wonderful service if anyone is reading this please be advised do not upgrade the new system they have has a lot of bugs in them they don't work and the company doesn't care
La Lawless e Jul 31, 2019

I sent a complaint already about me getting text scams for DirecTv.
I tried to get an email to send them to like At&t does.
At&t has me text them to customer care...
Now I'm trying to get DirecTv email or text so I can forward what I get in texts so y'all can stop this scamming from happening. An elderly person will hit the blue link and then be in trouble. I have to tell everyone about these texts and I shouldn't have to do this. That is your job to warn people of these texts being sent out and not to touch anything in that text.

They always text with a different number. This is what I was text today.

Valued Customer,

Last day to save money on your monthly bill. Dial 855 948 0458 to avail the offer.

DIREC-TV

From phone number +18335687365

So I need help with this...
Send me an email or text number I can send to Customer Care.
I had to search and search for Complaints... waste of my time.

Oh while I'm on here. I need a discount for the channels I'm missing now from CBS...
All our shows are on CBS that my husband watches. He is the one paying for this service and now y'all have took his shows away from him after work. You don't have to hear about this I DO!
So discount the account of the missing stations.
When are we getting back our stations?
Please fix this with CBS so we can get back to normal...

Thanks
Zina Keesee
[protected]@gmail.com

I've contacted Directv several times about my bill that gets higher every month. They told me a manager would call me back and that was a month ago. I hate opening the bill every month due to it getting higher. My husband and I raise our grandchildren and can't afford this. I told them I could cancel but they informed me I would have to pay 200 dollars to get out of my contract. My bill has went from 80 something dollars to 155 in just one month. This is a total rip off to loyal customers. We shouldn't have to stress over a higher bill every month. This is our only bill that is like this

I am very upset that you have removed the local cbs channel from our viewing. Your refusal to put it back on after weeks of complaints and customers going to other providers is costing you millions. I, too, along with thousands of others, will join those who have left if not resolved by August 1. We the consumer are going to end up paying the increase anyway so quick dinking around. Put it back

I have been a loyal customer of DirecTV for years. I am upset that new customers get special discounts and perks, yet loyal customers are rewarded with higher bills. I called to cancel my service on 07/30/19, but was open to staying if the retention department persuaded me. I spoke with a man named Keyandre. Keyandre asked me why I wanted to cancel, to which I replied "I'm not happy with the fact that I've lost channel 17 (NBC) and that I am unable to get UFC fights anymore through PPV. With that being said, my bill is too high and I'm upset that I have to pay approximately $300 for the NFL Ticket, but new customers get it for free". I was very polite, I wasn't explaining this angrily, just as facts. He said he understood, didn't offer to look into my account to see what he could do, just asked me to "wait 3-4 minutes" while he started the disconnection process. He returned to the line and explained the procedure of returning my equipment and informed me my service would disconnect this evening. I was shocked. I said "Wow, so you really aren't going to try to keep me as a customer? Thanks for your help". He didn't reply to my comment, just told me to have a nice day. I thought the retention department was supposed to at least try to retain their customers? Especially ones who pay on time and have been loyal. I will never go back to DirecTV. I am so disappointed. Literally zero attempt to retain my business, nice customer service.

I HAVE MAILED THIS LETTER IN TWICE WITH NO RESPONSE!

Direct TV
Office of Gen. Council
PO box 915
El Segundo CA 90245

To whom it may concern:

About one year ago, Direct TV changed their programming guide and we started to experience great difficulty with all of our televisions. The symptoms include freezing picture, pixelating, loss of color, and losing 4-k.
 

The first technician that came out (approximately one year ago) stated that the changes in the computer programming guide was part of a larger software package updated and improvement and as a result they were having large numbers of difficulties all because of the new programming software. In the field, technicians were strictly asking for us to be patient while DirecTV worked out the problems.

After about two months, I called back. Again the technician who came out stated that they were having a great amount of difficulties with the new software program and that they were not able to fix all the problems in the field but there were some things they could do to correct some of the issues. He also recommended that I subscribe to various insurance plans to make sure that all equipment was protected from failure.

This scenario repeated itself about a dozen times. Every single technician sent to our home by DirecTV stated all the problems we were having were because of the new Programming software and suggest replacing in home direct TV equipment with other kinds of equipment that was owned by DirecTV.

One of your technicians suggested replacing the for 4-K boxes
I agreed to do so. Since then we have had other technicians explain that I needed a new genie box and that sometimes would help some of the problems.

And yet again another technician suggested that I reinstall the 4K because they had issues and since I have 4K TVs maybe a regular box would be causing a problem

So much for the technicians now let's talk about what the people who answered the phone would say.

Direct TV stated I would receive a $35 a month credit on my Direct TV subscription package. This was told to me at least six times!

Another technician came out and changed a piece of hardware, in an attempt of improving the 4-K. The very next day we no longer got any 4-K. I called DirecTV frequently; several technicians came out and every one continued to blame the new computer programing, and about the software programming, The people on the telephone have absolute no answers and no idea why I lost 4K reception. Technicians verified losing 4K reception. The technician would call DirecTV trying to figure out why I lost all 4K K reception

Several weeks later I got my bill and I noticed that I no longer receive the $35 a month credit. I've made several calls every time I was told that the escalation department call me back, on most every call this same thing told me by DirecTV.

 That they either one had no idea why but $35 month credits stop and I would receive a call from the escalation department.  I was told at lease 14 times that I would be called by the escalation department. The escalation department never called me.
Two stated that the $35 credit stopped because I called in too many times
Or that my $35 a month credit would be again be applied to my account, and I was told various times I would receive a new $35 a month credit for one year, several times I was told for two years

During several of these calls I was promised that I would be receiving a TV antenna that could be attached to the Direct TV equipment. I never received a TV antenna.  One time I did receive a phone call from DirecTV, the person I was talking with was not from the escalation department had no idea what the escalation department was, but continually told me but I would be receiving three months free HBO package I believe he said it was 24 channels, I could be mistaken by the number of channels. Direct TV's offer was very kind but has no value to me

I'm to the point where I've asked to cancel my Direct TV service, after 20 years of doing business with you. The agent who I requested to stop service told me that there would be a significant fine that I would have to pay because the equipment had been replaced so many times

 I believe that DirecTV has failed to provide the services that they have promised I would expect one of the following

Be able to terminate my agreement with DirecTV without paying any kind of surcharge because DirecTV has failed to provide me with the services that I've been paying for
Or to make good on there're many statements promising me the following
$35 a month credit to as recognition of DirecTV's failure to provide services that I've been paying for

The TV antenna but I have been promised at least a half a dozen times so I can get the local channels

I was promise free movie package of about 24 channels including HBO and SHOETIME I'm not concerned about this one way or another but you should know that somebody claiming to be from Direct TV called up promising me this HBO package.

Sir I think you will agaree this is a comedy of errors and is Direct TV's fault. Direct TV has not fulfilled its part of the bargain, failed miserably by installing new software that does not perform. According to technicians, DirecTV knows about these problems and has yet failed to find remedy

Hope to hear you're from you soon

I HAVE MAILED THIS LETTER TWICE WITH NO RESPONSE !

DirecTV has dropped several local channels (CBS) from our plan, however we are being charged the same. I think they should credit us for the channels they have failed to negotiate with! We watch a lot of programming on CBS. Why are we paying the same for less channels. These are local channels also, they provide important information relevant to where we live. Weather, crime, etc...

Cancelled my 2 accounts & signed up for 2 new plans, which started on 6/12/19. Acct plan for 295793110 was 2 yr plan at $45/mo. with $200 visa card; 2nd acct 295794429 was 2 yr plan at $35/m. with $200 visa card. What i was given was 12 mo plan for both, mo amt was not the same, & did not receive visa cards. After calling & going to their location for over a month & being told they had offered me that plan & it was their responsibility to see that I got what they offered me, it did not happen. I have made all the calls to att to fix mo charges, remove items that were not suppose to be on my bill & contact promotion group to have my visa cards sent to me. The last contact with Amanda in att clifton park, she said 1st year was at price given to me & 2nd year it will double, yet after 4 to 6 calls to Omar & Amanda they kept telling me they would fix the 12 months to 24 months. I was never told the 2nd mo pricing would go up. On many occasions they said they would call me, left messages for call backs & never got calls. They absolutely gave me information, that they reneged on! If all of this was not bad enough, when I gave them my personal info it came up with some person in Connecticut named Minaver who had an outstanding bill, Amanda said I she could no longer set up everything per phone & I had to go in because I would have to sign something to straighten this out, sat on a high stool for over 2 hours, called global fraud & was told the problem was with directv & it was up to them to separate our info, amanda said she would call me when straightened out, never did. I am retired 25 yr att employee & am 74 yrs old, after sitting on high stool for over 2 hours I left with terrific back pain, which should have never happened, because I did not have to sign anything & went in for no reason at all. They also set up one of my accounts for 1 box, after i told them 2, tech made changes day of installation. I have been long time customer to directv & love your services, but when I first signed up for my 2 accounts, I was also given information that did not happen. After trying to have clifton park group make grood on their plan offer I had to give up & live with the monthly pricing they gave me, but at least they stayed true to the 2 year plan offer at the same monthly price through out plan. I also was told by directv, that they were a retail store & should not be able to give me a plan. I know this is long, but there was more I left out. I sincerely hope you can make things right! thank you Patti Zecca [protected]

We, directv customers. are all very angry about you removing the local fox 4 channel from our viewing. Your refusal to put it back on after weeks of complaints and customers going to other providers is costing you millions. I, too, along with thousands of others, will join those who have switched to dish or other providers and directv will lose millions more if you don't put our local channel back on the air.

We have be long time subscribers of Directv. Since ATT took it over your customer service is the worst in history! We try to call to get problems taken care of and cannot understand the people on your end. If we could get Directv without using ATT we would!
By God, fix the problems!
And now trying to send in this compaint it stated my message was too short. So now I have to set here and think up other crap to send.

My complaint falls under the failure of your equipment working properly! And also the failure of your technicians to follow through on service at my home! This includes the service cutting off each day and service not returning up to a day, this happens even after a technician coming to my home! Today, July 24, 2019 a technician did not show up on a customer home call and said that there was no one home, untrue! Each time I have called to report a problem, there is a recording that goes on and on, and when the call is answered the in house technician go through the same piece which does not solve the problem! This is so very irritating and costly for service I do not receive to solve the problem on this particular problem, it has been a week, problem not solved! I am in a contract with your business which will not release me until 2020, in which I think is unfair because I am not receiving service promised! I am not able to watch any TV and the technicians are not solving the problem! Something needs to be done in order for your company to honor my contract of service! I would appreciate you responding to mu unfair treatment from your company! There are other options but I am asking you as a customer probably for over 20 years to honor my request to get the service I am paying for each month!
Sincerely,
James and Birdia Chapman
Birdlady48 @aol.com
PS: Waiting for a reply!

Recently when I went to put on my game shows on channel 62 all I got was a blank screen saying that CBS has taken channel 62 off of my channel lineup. Why I have been paying my bills on time? This also appears when I put on channel 50. Does this have anything to do with CBS taking off certain channels and these are the shows I watch in the morning as well as the evening on both channels. Could I pleas have a decent answer or minimize my bill of channels I want and don't get.