DirecTV
Reviews and Complaints

In December of 2017 I canceled my account #[protected]. The person that was on the account was supposed to be removed from the account as well so that way my account could not be reopened without my authorization. A couple days after I canceled the account and paid the account off to close it this person, Marshall White, called and reopened my account without my authorization and changed all the information to his own instead of opening his own account. I have been in contact with several different employees and supervisors over the last 2 years trying to get this matter solved and to have this account totally removed from me as I am continually receiving emails concerning this account. Every time I call I'm told I am nowhere on the account and that no one can help me and they refuse to transfer me to a supervisor. The few supervisors that I have talked to told me to submit an identity theft claim online and I have done that. All I got out of that was an email saying that it's not identity theft because the account was originally mine and was just changed without my authorization. It said to call customer service and I have done that several times once again and get no help. The supervisors are rude and refuse to help me because I am not the account. Then I ask for the fraud department and they always give me the wrong number that takes me to the AT&T fraud for mobile devices. That department gave me the correct number and when I called it routed me to an answering service so I could receive a call back because the office was receiving a high volume of calls. I left a message over a week ago and still have not received a call. Today August 22, 2019 I am once again on hold with the fraud department trying to get this issue solved. I am tired of being harassed by continually receiving emails for an account that was supposed to be closed out 2 years ago. Please contact me concerning this matter. My personal number is [protected] and my name is Amanda Wharton.

Pennsylvania area.Zion Grove 17985..Our local channels have been off for Weeks now and Direct TV promised they would be back on, But Not..Get your Acts together and get the contracts agreed on.So tired of calling and being lied to..This has been going on for months now and it's all over Facebook that customers are getting upset ..All the good programs are on local channels in the evening..Please do something to get them back..

Last month my bill was over 200.00 so I looked and it said I was getting charged six installments for 50.00.
Each time I reached out to a customer service person they said it would be off my bill and I would get a credit.
Well two months later still on my bill, four long conversations, still on bill and no credit.

Really how hard is it to remove a channel and do what each one of them said was done.
Arjhon: You're most welcome Tiffany. It is my pleasure to help you today. I almost done removing the NFL Sunday Ticket for you. Thank you for waiting.
Arjhon: Mission accomplished Tiffany! I have successfully removed the NFL Sunday Ticket for you. Please have this confirmation code as your reference: Order 4927672180A, 7/10/2019.

Sold a house. Closed direct tv account. Returned equipment promptly. Received email from at&t acknowledging receipt of equipment. Approximately 5 weeks later received an email stating that bill of $142.90 was past due. After calling and being on hold for about an hour was told the amount was for unreturned equipment. Transferred 4 times and the last representative cut off. Called back today and representative wanted to forgive $130.65 but wanted to charge $12.25 for tax on the returned equipment. Stated it was a bill from the government. No kidding; I couldn't make this up! Finally at&t magnanimously forgave the 12.25 for taxes. Very poor customer service.

I received my bill and it went up from $67 to $127. So I call up to see that my promotion discounts had expired. So I ask if there is anything that they could do to help me. They say not at this time. Guy says you been getting a promotion now it's time we get our money. Well I can't pay that kind of money. So I'm under contract and they are gonna charge me $30 to get out of contract. Point is that I've held up my end of the contact. They have taken away my local Fox 27. No way would I have went with any package from them without my local channels. So now they are holding me ransom because I'm under contract. All they say is the local channels are free. Don't know what fantasy world they are in but ain't nothing free. Point is these big companies have gotten to big. Poor customer service. You think that they would want to help people out and try to be competitive with all of the other options available these days for tv. I want to say that I had been with them nearly 7 years. Never again!

For three days now, I have not been able to get quality customer service. I submitted an online order on August 14th to get TV service. Once I completed the online order and paid the $149 based on credit review, I received an email advising another email would be sent with the date/time a technician would be coming out to my house. After a few hours passed, I called in to your company requesting a status update. The representative informed me that he did not see an online order; when I offered to give him my order number he said the one I provided was not it because it was only supposed to be 9 digits. He then tries to get me to apply for the service AGAIN on the phone and I told him no because I did not want my credit ran again and be charged another deposit being that I had just done so. He then says to me that doing it with him, I would be charged $199 but due to the inconvenience, I would be given a gift card in the amount of $100, essentially making the amount out of pocket $99. I again said no. The representative told me at first that it was due to me leaving out "Dr." in my address that it did not process, but turned around and said it was due to the system being down and transferred me to another representative. I spoke to the female representative who stated she could not locate my account and said the order did not process due to there being no coverage in my area. I don't know if the satellite operates off of the same towers as the AT&T wireless but I have five children all with AT&T and their services works wonderfully at our home. She explained to me that being that the account could not processed due to no coverage, the deposit would automatically be refunded to me. On August 15th, I had an email advising me of two orders for my house and my card showed me two charges in the amount of $149 each for your service. I called in to your company AGAIN, the rep said she would cancel the second account and generate a refund request after I explained to her that I do want the service but I do NOT need two accounts. She provided me with a confirmation number and expectation time of the refund. Although inconvenienced, I appreciated her assistance. Today, August 17th, I received two emails stating thank you for verifying your email address with two different account numbers. Why does your system still reflect that I have two different account numbers after I was told one was being canceled, I have NO IDEA. I call in yet again, only to wait for 45 mins and have a representative answer and disconnect. I call again, hold and the same rep picked up and disconnected. I call a third time, hold and found out he cannot assist me because he is with U-verse and transfers me, only for a rep to pick up and disconnect as if he could not hear me. I call for a FOURTH time, speak to Karen who stated that one of the two accounts was already canceled but she did not see a refund request generated. She stated she would generate the request on the account that I do want to keep, even though my customer service experience has been the absolute worse before I can even utilize the service. At this point, I don't know if I will or will not have service because she said when the technician arrives tell him to disregard. I had to tell her that I do not want to cancel, I do want to try it. She said she understands but honestly I don't know if in fact she did. Most of my issues experienced with your company is from the language barrier, followed by either inexperienced or lack of knowledge on your company products. I don't know if I will ever get my refund, or if my account is or isn't active.

Apparently after reading complaints you have a major problem with keeping stations around the country happy. They all seem to be local programing for those areas. In my area(Gonzales, Tx) KMYS has been pulled from our lineup. DOESN'T MATTER WHO IS MORE AT FAULT. As long as dispute continues you are both responsible. 35 carries Dallas Cowboys preseason football which we apparently won't see here. We are too far for an antenna to receive signal from San Antonio or Austin. Also 35 is the San Antonio CW affiliate. New seasons on all networks will start in about a months time. CW starts early October. Neither of you care about the fact the only ones who suffer through your dispute crap are the viewers. NFL network blacks out signals due to local market rules. You could at least allow us to receive the Austin CW station as part of locals package. Don't know why we don't get a choice anyway. We are the same distance from both cities. Believe Spectrum here gives both. Figure something out please.

My name is Manny Moonz . I reside in Mesa Az. Phone number - [protected]. I have been a faithful customer for a few years. I've never been late with a payment. My payment was 101.00 a month and is now going up to 130.00 a month. Something about my reward expiring. I'm sure they can find another reward for a loyal customer don't you think. Just wondering if you can help or should I start looking elsewhere?

I am being charged for a renew when I only had a box go bad and was replaced, all was told to me is mail the defective box back when recieve new on, now they are charging me $180..00 for canceling contract in 2015, started service in 2011. I think this is very unfair of Directv, I would like a credit on this account, plus I am unable to make any changes to my AT&T account until this is cleared. I cant tell you how many hours I have spent on the phone with Direct, all I get is a run around, back and forth to the same departments, the last I heard is I will recieve a call or e/mail with a answer?

Direct TV discriminates against seniors on a fixed or limited income. They offered us a promotion price of $55. We thought the promotion price was good through July. Our May bill was shocking. They wanted over $125 and refused to help us out in any way to stay within our budget. The best they offered was $73 dollars a month for a lot fewer channels. I said let us just pay what we owe for these first days of the new billing cycle and part ways. They sent us a box to return our equipment and said we owed nothing at this time as we were paid through May 20. I made this call in early May around the 2nd. I received another bill in June again for$125 after we canceled, returned the equipment and paid our final bill. I called billing and was told our previous representative gave us incorrect information so we owed $43.60 for partial payment for the time up to the date we initially attempted to cancel service in early May.. After more than 3 months of stress and aggravation, they are still sending us a bill for $78 claiming that we misunderstood somehow why we were told and have to pay the remaining balance of that $125 bill from May or they will impact our credit rating and send us to collections. Great way to treat loyal customers Direct TV. I hope everyone bread this and thinks twice before committing. Especially if you are over 62. I will never again deal with this company which has caused me both emotional stress and financial hardship. Buyer beware of Direct TV.

ON June 27th I called and told your rep that I sold my home and wanted to put my account on hold, and that I would inform them when I moved into my new home. I was to take my equipment with me and call when ready for a re-install.
On the first week of August I called to have the re-intall. It was scheduled for August 9th and was completed. I was on auto payment for many years and noticed that I was I was charged $ 213.06 for service from 6/27 to 8/26. I called and spoke to a rep and asked why I was being charge, when I had my service on hold and I was no longer living in my old residence. I was told that there was a note in my file, stating I was on vacation (which I was not) and she couldn't do anything in regards to a credit but she would send a note to her supervisor and I would get a call back in 48hrs. I called back on three different occasions and spoke with three different reps getting different answers on each occasion. This morning I spoke with a supervisor who informed me that there was nothing she could do, because the first rep I spoke to back in June failed to note my move. DIRECT TV's mistake should not be my mistake!
I am a 100% disabled Veteran Veteran with PTSD and this whole process has cause me great concern and anger! I have been a long time customer with Direct TV and should have not been treated this way!
I'm seeking resolution on this matter on my refund.

Arthur Birnbaum
Account # [protected]
[protected]

As far as I understand there's a contract situation going on with DirecTV and NBC Coos County Oregon! This issue has gone on far to long when it comes to customers as myself paying for something we are not receiving. Not to mention many of NBC's top shows are being missed because of this ongoing contractual dispute. As a long time Directv customer, I would like to know if there is an end in sight or do we need to find a company that actually has NBC! And, as a reputable company I would expect a reduction in monthly payments if we are paying for something we are not getting. I wouldn't go to a reputable car dealership, buy a new car and not get 4 tires or a battery. Only seems fair! Having been in business I know the right thing to do! Thank you in advance for your reply!

I have closed my account we no longer use the lake house. I have asked three times to mail us boxes to return the equipment. I have not received them. I have to stay on the phone for at least an hour to get someone to take my info again get the address to mail it to. They easily send me a bill for the equipment not being returned. This is customer abuse and over charging. I will go to the better business Bureau next. John Showacre acct#[protected]

We have been without Birmingham, AL CBS on Direct TV for several weeks. I am an avid viewer of PGA golf and have not been able to watch the tournaments in full due to the disruption of service. In just a few weeks College football starts and if this is not corrected I will be forced to change my TV service from Direct TV to another provider. I have been pleased with Direct TV but am not receiving the stations for which I signed up. Thanks.

Jim Garner

We have been without our NBC and CBS channels for 6 months in El Centro, CA. This is ridiculous! When you call customer service they can't and won't give you a straight answer. Directv does not care about their customers or this would have been settled already. We as customers pay your salaries and they don't care! How can you do this to loyal customers don't you care? At least let your customers know what's going on. I'm about ready to change by cable/satellite service 😡😡🤬🤬

I have been a customer of Direct Tv for 2 years as of the 21st of this month. I called to cancel my service for tv programming on Aug 6th. They refuse to disconnect my service until the last day of my billing cycle on the 21st of August. They claim it is because they want to save me the 20.00 cancellation fee. They claim they don't prorate the bill anymore. If they prorated they would owe me 41.44. I told them I don't care about paying for the 20.00 cancellation fee even though its a few weeks early, they still refuse to disconnect me.

In the meantime, I can't go to another provider because they refuse to disconnect me. They are forcing me to stay with them. They also are going to cost me an installation charge possibly with the other company I want to go to. It also looks like they tore out all previous companies cords.

I just spent over an hour trying to get to the cancellation department, because the csr's kept bouncing me around to other departments.

I was just told that they started not prorating bills Jan of this year 2019. That is fine if you are a new customer and are aware of it. It is wrong for current customers to be stuck like that.

I would like my bill prorated from Augs 6, 2019 until August 20th, 2019. They are still refusing to disconnect my service, it is still in pending. I would like them to pay for any installation charges that I may occur with my other choice of provider.

On August 7, 2019, I sat down to watch the Dodger game that I pay for (I have the MLB Extra Innings package), but I could not find it on any channel. When I called, I was told that it was blacked out on TV but that I could watch it for free on YouTube. I was not happy about this as I pay to watch it on TV. My TV screen is big; my computer screen in another room is small. My sofa is comfortable; my computer chair is not. The game kept being buffered on my computer which was very irritating. I pay to see the Dodger games on my television, not to watch them for free on YouTube. I spent an hour on the phone trying to get this resolved and missed the first three innings of the game. I don't believe I was informed that some of the Dodger games would be blacked out on TV when I signed up for MLB. I AM NOT A HAPPY CUSTOMER.

Issue #1: When I signed up for DirecTV service and agreed to a multi year contract I was told that I would get local programming, news and weather as part of my package. I live in a small town in MI, 10 minutes from Toledo OH where there is local programming. However, since I live in MI, DirecTV will not allow me to have news and weather relevant to me. Instead, I have programming from a city almost an hour away from me. When I realized this issue, I was already in a contract and it was too late. So, I cancelled from a company that gave me local programming to DirecTV to get news and weather that doesn't affect my area.

Issue #2: DirecTV is no longer working with several networks and therefore customers do not get those channels. However, instead of our bills reflecting the loss of channels, our bills continue to increase.

Issue #3: Since AT&T purchased DirecTV, there customer service is a joke! The hold times are ridiculous and it is very difficult to understand the CSR as well as the fact that they do not do anything to work with the customer. Every time you bring up any issue you are told "Our policy says..."

Issue #4: When you try to cancel, plan on paying for service you do not use. I finally have had enough and have chosen to go back to my original company. When I called DirecTV to cancel I was told that I needed to wait until the end of the billing cycle which is 3 weeks away because, since they charge in advance and I already paid that money, I will not get a refund even if I cancel effective today. I was told "It is no longer our policy to prorate services." Meaning they can do it they just won't so that they can keep the extra money. When I asked for a manager I was put on hold for 23 minutes and 37 seconds. The manager just repeated the same thing the CSR said and would not work with me at all. I told him I wanted it cancelled effective tomorrow because that is when my new service is to be installed and he said the only suggestion he has for me is to wait until the end of the month because nothing can be done. I informed him that I am trying to get this all taken care of now because I will not have time to deal with it at the end of the month and he just repeated the same thing.

The fact that DirecTV/AT&T is keeping money for services not used, in my opinion is theft. I am going to do some research and see if there are any class action lawsuits against them.

This "incident" has been ongoing for 1 year. I have called to cancel premium channels to no avail. Finally I cancelled services altogether on April 26, 2019. I am getting a bill for $332.05. I've called over and over and was supposed to receive a credit of approximately $142.00 which has yet to be applied. This would leave an approximate balance of $190.00 which is the billing cycle from April 16 to May 17. I want my credit applied and I want a prorated bill from April 16 to the day I cancelled. I shouldn't be billed for services after this date. My account No. [protected]. I will pay what I owe but I've spent countless HOURS on the phone transferred from agent to agent and no one can seem to resolve this situation. My next step to is to the BBB for a formal complaint and see if I can involve the FCC and file a class action lawsuit on behalf of the millions of complaints I've seen online.I cannot attach each and every bill as this has been going on a year and I have spoken to countless representitives and have their badge Nos.

We subscribe to XTRA in order to have the BBC News. We watch the network news and PBS in addition. I watch F1 racing and, on occasion, channel 605. That's seven channels out of, maybe, 170.

The bill is $5 a day. Okay. But why am I being billed $7.13 a month for "regional sports, " which no one in our house cares about. I am subsidizing someone.

More importantly, why are we not receiving a credit for the loss of CBS and other channels?

I am the chairman of a technology company and know that the technology exists to unbundle the offerings on DirectTV. I would pay a premium for PBS and the BBC News, for example, but nothing for the Fox channels.

We have a hard time understanding how the FCC allows you to bill the "Regional Sports Charge" and why it is not requiring you to rebate the cost of lost programming that your customers are paying for, and so will ask them.