DISH Network
Reviews and Complaints

Over a month ago we had dish installed . Worked gelrest for a few hours . Had to call again to come out and try to fix it. He fixed it temporarily said he didn't know what else to do . So he left. We had to call again the same day for the same issue. They sent another then . They had to completely rewire the whoIe house. Finally after 3 days it works correctly. At the time we a lot of rain and couldn't check their work. Needless to say we for damages to our house. The install tech actually cut a hole in the under pining of our home did not consult with us he just did it. So we called to have it addressed. They acted like they would get right on it. 20 days later still nothing . Called again on the 21st day the lady said oh they have been to your home to access . I said really? She said yes. I said well that's a lie. She said why do you say that ? I said I have security cams. They sing my phone anytime someone pulls in my driveway. She oh then I don't know . The next day 22nd day I called again I said you have 24 hours to address or I'm calling my lawyer. The next day the adjuster calls me and says I can Monday . Ok no problem with that. Well guess what Monday morning comes. They flipping cancel. In my mind I'm like are freaking kidding me. So I have to reschedule all my work to be home for this AGAIN mess . I'm so freaking tired of the run around and BS we get from them. I'm about to loose my cool it's been 25 days with nothing but a run around from them. I do know if it's not fixed within 30 days I'm calling my lawyer. That's a fact . He's sitting on go all I have to do is make the call I love sent him photos of all this and all the info and run around details. I'm tired of the games period..

this issue dish and cbs needs to end. I saw that you raised your prices so therefore we are paying more and not receiving cbs. settle your differences soon or we will leave you for a more reliable service.

why are we suffering the conciquences of your actions and paying more?

you better believe were mad as hell. if you can't run a better business then let someone else take over.

Every night at 1:00 am my wireless joey tv freezes, goes black, then get a 1553 message followed by a 1303 message (looking for hopper). The access box behind the main tv which is connected to the hopper 3 loses power completely (all 3 lights go out).in about 2 minutes it comes back on. I've had 7 different tech support people try to fix it. No help. Then they sent me another access point box. No help. Then they sent a tecnichian to my home to check it out. No help. I am extremely frustrated by dish network not being to remedy this problem. I don't think I should have to pay the amount i'm paying every month for something that doesn't work properly. Can anyone there fix this!

My name is Brad and I have been with dish for four years now. I am a disabled retired veteran who has a fiduciary to handle my finances.(my father). The account is actually in his name but my wife and I have permission to make adjustments or service for account. We have recently had to downsize our finances so we went cancel our dish service and were given the run around.

Dish states that We have a contract and that there will be early termination fee. We called in September of 2017 to have an additional line placed in an additional room we built onto the house. We only needed the joey moved into new room. The technician explained that we were not signing a contract, and that at anytime we could cancel. He had a sign a tablet and explained that he needed a signature to get paid. Now, in January of 2019 we have cancelled service and Dish wants to charge cancellation fee. The account holder is Iverson Evans the signed contract DOES NOT have his signature. Please contact us as soon as possible.

Bradley Evans

I discontinued my Dish Network service and returned all the equipment as requested. The lady at UPS asked me if I would like a receipt because Dish will say you didn't return the equipment. Obviously, Dish has a reputation at UPS. Three weeks after returning a Hopper, two Joey's, three remotes, an LNBF that I took off my roof, a connection device, I received an email saying I will be charged $99.00 because I failed to return a Joey and the LNBF. Completely false. I returned everything. This is a scan. Now, I'm waiting for 8:00 am for them to open so I can call and complain.

Upgraded to Hopper 3 in April of 2018... I have had a problem with System Update since day one... Set up to update at 3am; it refuses to do so... It will start attempting to update starting between 9 and 11 am and continues throughout the day... There are never any recordings scheduled at that time... Then it will go ALL night and NOT update and start all over between 9 and 11 am... THEN, I get the famous ERROR 514c that says "Something's not quite right. Your receiver has not been reset in a while. To prevent your system from becoming unstable and to ensure you have the latest programming and software updates, your receiver will be reset in 45 seconds." THEN I have no choice but to allow it to update... I identified this problem as a software glitch, but CS talked to me like I'm an idiot... I had to talk to him in a very unprofessional manner before he would put me in touch with a Tech... Had my Hopper 3 replaced - no change... Finally, 6 months into this "adventure", and after being handed off to a CSM (Daija Yarber), she finally admitted to me that it was a **SURPRISE, SURPRISE!** a software problem... And, apparently, it's a software problem that Dish Network's Engineering Department has not been able to solve for somewhat over a YEAR! I won't get into how vacuous it is that this problem is so difficult for trained engineers to solve, but I cannot even get a time-frame for resolution... And, on top of that, our favorite local channel has been taken off the air; again with no resolution in sight!

Dish has discontinued providing CBS network due to their dispute with the local affiliate for nearly a month at this point. As evidenced in viewing and DVR history, a large percentage of viewing has been CBS, including all of my local and national news viewing. Dish claims they have the right to discontinue channels without notice or fee reduction and when I asked to cancel service was informed I'd owe $400 per the contract. My view is that they have breached the spirit of the contract by not providing a large percentage of my viewing preference and that they cannot arbitrarily reduce significant viewing options without nullifying the contract, allowing consumer to seek alternatives. I am essentially held hostage with a ransom of the cancellation fee; Dish has taken away the one channel I use to justify subscription and I can't seek alternatives without paying a large and unlawful penalty fee. According to their contract, they can simply stop serving customers by removing any channel they wish without penalty.

So my power went off and when it came back on, it blew the box. After testing was told they will send another box and would have to pay shipping. Asked if I could pick up local he gave me the number of the place. I called to find out is was a latino shop that doesn't carry box. Called back to have it sent and was told I would need to sign a new 2yr contract, , I was pissed by this point, I hung up. Called back later after calming down and asked for manager, who informed me that box was already set to ship and would be here 2-3 days. This being day 3 I called for update and was told it never shipped. The look ady said she could send it but I wouldn't get it until 23rd, that is not okay, I told her they should pay the expedited shipping since they screwed up...crickets, I told her I am closing my account of 8yrs! Sad

Put my service for 6 weeks while out of the country, checked with rep and ask if it would be the same deal when I renewed my service and he said only had to pay $10.00 per month and the charges would be the same. When I returned they said I lost all my credit for 2 year deal I signed up for. They would not change their stance and said I owed them $420.00 on contract I cancelled and told them I would not pay.
Service was good but this is not right and am returning their equipment and not paying the cancellation fee.

We live at 72 Princeton Rd Philipsburg, MT. For 3 days we keep getting places where the picture stalls and the voice continues or we get a yellow screen. There is nothing blocking the dish as we have looked at it numerous times. Please get it fixed. I don't pay the money I pay for crappy reception. I feel Dish should allow a customer to pick and choose what channels they want and we shouldn't have to take what they want us to have.

My monthly dish bill was due on 12/25/18. I am a united states navy veteran and my wife and I are both disabled. We are both on fixed incomes and, due to the holidays, did not have enough money this month to pay our bill. I contacted dish on 12/24/18, a day before my bill's due date, to see about the possibility of getting a payment deferral. I was told this could not be done until my payment was delinquent. I contacted dish on 12/26/18, a day after my account became delinquent, via the chat option online. I explained about my limited funds and I had a choice to buy food or pay my dish bill. I was asked when I could pay and I informed the customer service representative that I could pay when I receive my ssdi funds on 1/3/19. I was assured that this would be ok because there was a grace period and if I paid before 1/9/19 I would not be charged any late fees and my service would not be interrupted. This morning, 12/27/18, my dish service was stopped. I called dish and spoke to a customer service representative, carlos z11, and was told my service was interrupted because of my past due account. He said he could not help me even though I told him my previous chat discussion I had earlier. He said the information I was given was not correct. I then asked to speak to a supervisor and was told there was no supervisor and he was the person who was as good as a supervisor and there was no recourse for me. I did the right thing and was told the incorrect information. I believe dish should stand by their information a service representative provides a customer. This is not very nice!

Dish customer for 4 years and 6 months. How ironic the department is called the "Loyalty Department" This company is fraudulent and is forcing me to pay for 25 days that I had NO service due to a faulty Satellite. It's none of your business what I was doing over the Holiday and why I didn't have time to schedule a tech appointment. Rude management. Fraudulent overcharges. This company does NOT CARE FOR ITS CUSTOMERS. Take your broken satellite and shove it where the sun don't shine 😆 I will never in my lifetime return to Dish Network. For the last 6 months my channels have been disappearing without warning. Telemundo, Univision, CW, Local News stations, HBO, and Cinemax...Everyone is jumping off the bandwagon, maybe they are also tired of dealing with this greedy company. $160 a month and couldn't even watch the channels I originally bought the package for. I will close out my account and pay the total for service actually used. You will never squeeze the money out of me for any service you're trying to charge me after December 2 when my satellite quit working. I called you and informed you it was broken but they are making it seem like I could be lying 🙄 Like how this company lies about every credit they ever said they applied to my account. DO NOT WASTE YOUR TIME AND MONEY ON THIS COMPANY

I am so sick of seeing the same old movies on dish channels! I'm so excited after months and months, even years, of the same old stuff when there might be 1 new movie released. Home alone is still playing for god's sake! Originally released in the 80's or 90's! I know that there have been tons of movies at the theaters over the last 15 years that have never been played on any stations that dish carries. It's insane! If I could change to another network, I would in a heartbeat, however, dish is my only choice. Come on dish, choose some other movies for movie lovers like me! I have payed a premium monthly payment for your service for years but it is not worth it. Hbo even pulled their channel from you! Please put some new movies out there!

Do not "upgrade" to Hopper. Major benefits of old Dish will be gone, you'll no longer be able to watch Netflix on your TV without paying, and you'll find technical support is terrible from installation to trouble-shooting. If you complain, you'll be reminded that you are trapped by the contract.

Before installation, I could be able to continue our habit of watching the downstairs tv while cooking dinner as my husband continued watching upstairs. We had to mute the sound on one tv, which was fine. We also watched Netflix on both TVs apart from Dish.

Now, what we had is gone and we can't get the old equipment back. New Dish can't display the same recorded show simultaniously and the equipment won't let us watch Netflix without having to pay an additional monthly fee. I asked for a technician to come back and fix what was broken and Dish refused.

It took weeks to troubleshoot installation problems with bad equipment and more weeks trouble-shooting the double viewing problem. It seems technicians didn't know it was not fixable. We both were home from the hospital without the new Hopper spending stressful hours trying to make things right. Dish did give us 6 weeks free time, a small compensation time spend fighting Dish and not having the service.

I am at Zip code 93222. I am 1.36 miles from los angeles county. The fires are burning and I am in firewatch. Dish will not give me the los angeles county stations so I may keep up to the fire information. Instead I get Bakersfield stations that never broadcast any fire information for my area. I have spoken to them and they do not care. I have asked how many times they have been fined for changing satellite zip codes and they say never, but they won't help a dish customer of 16 years.

I can not watch tv.. The only device that seems to work is the hopper, the super joey and joey's always pop up on the tv activity screen and it displays 0 of 0 tuners in use. It will not allow me to watch tv. I contact customer service and they tell me this is an ongoing issue within dish network at the moment and they aren't sure how to fix it but are working on the problem.. The only way to fix it for now is to reset everything.. Which then, is only a temporary solution that lasted less than an hour before it messed up again...

My account has been on pause since 5 years ago, i had always had for 9 months for pause each time the last times i had a hard time putting it on pause they would only either put on pause for 3 or 6 months. Now the account was actived but I dont the service but the company is charging me . I need help with account ASAP. My name is Gabriela Gurrola, my address is 4775 Topaz Ave apt 118 Las Vegas Nv 89121

My name is Cleve Hamilton and I am a current dish customer. My account number Acct# [protected], in case you want to understand and know who I am. I was without my service from August to October and I tried to get Dish network to work with me and help me reduce the bill so that I could get it back on. Customer service was so rude to me after being a customer for so long. I asked to speak to a supervisor and they were rude as well. I had a returned check on my account and they made it known every chance I talked to them about my bill. I begged for help and promotions not one customer service rep would help. I even asked to speak to a member of the executive team about my bill and more help. He was not helpful and proceeding to tell me about the return check and what I needed to pay. I have never been so unhappy with Dish Network, I will never refer this company to any of my friends or family. I will continue to tell people how badly I was treated and how long I have been a customer. I didn't deserved the disrespect, the rudeness, the lack of empathy, and the no help from Dish Network. I paid what I needed to get my services back on only for my kids to have television to watch and I din't want my credit to be delinquent. Not paying Dish Network would mess up my credit and that is negative impact. I have an excellent credit rating and I didn't want Dish network to ruin it. I have always admired and loved Dish Network and now I have nothing but hard feelings toward this company and how they treated me. I am so disappointed with how they treated me and I'm wondering how they treat others. Cleve Hamilton [protected], [protected]@gmail.com I will be taking this matter further until I am completely satisfied with results.