DISH Network
Reviews and Complaints

This driver passed 2 cars including myself with double solid lines we were traveling 45mph (the speed limit) and he still flew by no blinkers or anything after riding my bumper the entire way. Very rude. Not a good representation of your company. This happened on route 40 just before 7:30 we continued to follow behind the van and the driver pulled the same stunt with another car.

License plate is 277-a501
Company number is 48870

A technician from dish network came back to my house to bury the bright orange cable running in the back of my house to the front. Well he did a terrible job... he dug a tunnel 1 inch from where the cable was laying and took the grass and just put it on top of the cable...he didn't even pack it down ...the front yard looks OK but the side and back of my house look terrible...I would like for someone to please come out and fix this mess if you need any more info, I've got it ...pictures are attached

Brooke Kennedy
8191 East Milner Avenue
Terre Haute, IN. 47803
[protected]

On 6-14-19, I was visiting an elderly friend in Duluth Minnesota's Lakeside neighborhood. At about 16:00 hrs the doorbell rang and it was a young man from Perdue University claiming to be an intern for Dish Network and that he was doing a "survey". What he was actually doing was trying to get this elderly homeowner to subscribe to Dish. As I came out the front door, he asked me if I was a Dish Network customer and how I liked the service. When I mentioned that I had several complaints, he questioned me about them. Among the complaints was the fact that every six months, Dish automatically increases the cost of my premium movie channels and that I was not going to have to call and beg them for some phony special 6 month offers anymore and that the next time they increased the cost of these services they could just send me the boxes and Dish could have their equipment back. He also argued with me about Dish removing HBO & Cinemax. He said that you had not, when in fact you did and are still not offering them because you are in some kind of pissing contest with them. He said that it didn't matter because HBO had terrible ratings anyway. Since I believe that HBO & Cinemax are a very few of the channels that you offer worth watching, that it should be up to the customers to decide what they want to watch even if it means costing a few more bucks a month. A majority of your programming is useless junk. He told me that it doesn't work that way. He then proceeded to argue with me about signal loss during bad weather and told me that it was impossible since Dish merged with Amazon & Sprint and made " huge" upgrades to their satellites and told me that it was impossible for me to lose signal in wet, heavy snow because my dish is aimed at a 45 degree angle and that it was impossible for the snow to stick to it. Really?!? After several minutes of arguing, he called me an idiot, a liar, and said that I had no idea what I was talking about, among other insults too numerous to mention. He then proceeded to badger me about having AT&T for my cellphone service and that I should switch to Sprint. By this time, I had experienced way more than enough verbal abuse from this little snot nosed, preppy brat! He was lucky that I'm a non violent person or I would have tied him in a knots! As a parting shot, he pretty much chewed my [censored] for making him lose a potential customer, the elderly homeowner. I had to just turn around and walk away before something bad happened! I have been a Dish customer for 25 years, longer than that snot nosed brat has been around. I pretty much know how the system works there works and I'm not really happy about it. So, if this is the type of people that Dish hires as interns, it's probably time to shop around for a new service provider. I'm 66 years young and I've forgotten more than that little brat will ever know and I don't appreciate being talked to like that! I would think that some sort of discipline is in order for this person! He Dish? Are you LISTENING this time, or still not!

Sent from my iPad

I had a appointment scheduled with Dish on Saturday June 15 between 12-5, at 4:50pm, no one had called, texted emailed. I went on to MyDISH and chatted with a representative, who confirmed that no one would be at my house. The representative scheduled a new appointment for Monday, June 17 between 8-12. Monday, I find out that appointment does not exist, again no phone calls, texts, email, now I have a appointment for Tuesday June 18 between 8-9. I hope someone shows up for that. You would think if your a long time customer you would get treated better, I did receive a $10 credit for waiting all Saturday afternoon and again a bad appointment on Monday. So I guess to dish my time is worth $2/ hour to them, lower than minimum wage

Date of Incident: about 2-5 times a wk!
I haven't had Dish very long. I use to have Direct. Which I think I might have to go back
to!
TV is on watching program the picture freezes. Try to change channels can't do it. It can take as long as 40 seconds to come back on.
I turned TV on and I have a blank screen. I have to go to Hopper and unplug and wait and then plug back in. I usually do this about 5 times a week.
I have numerous calls to the Tech dept. They are very nice and go thru the system and everything show ok. Well it isn't.
I do not know how to contact a Manager no address in any information I have received
when they hooked up the system.
Very disappointed !

Service address is 191 Thornapple Lane, Tobyhanna PA 18466. Name on account, Mark P McLaughlin. I filed for divorce 2 August 18, left the service address and moved to New Mexico in September. I have made several requests to have the bill transferred or, service removed whatever my Wife and daughter wishes to do. I have absolutely no control over any decisions they make and will not be held responsible for anything beyond my control regarding this service. I have requested to have something sent to me in writing at [protected]@yahoo.com or, my new mailing address, . 1619 Camino Del Llano # 16, . Belen, NM 87002 so that I can send proof of my situation and that divorce has been filed. I spent about two hours on the phone trying to explain this when Dish called me 12 June 19 and was not able to get my point across to the customer service representatives that I spoke to, I was passed between five representatives who were not able to help me; one of them is Erica Williams who called me from 877-850-3107; I didn't get the names of the other representatives but was advised that the calls were recorded. I requested that either Dish initiates a lawsuit against me for the $127.10 they insist that I pay them and if they don't, then I will. I specifically asked which court has jurisdiction and what the complaint process is. My divorce lawyer charges $300/hour, I intend to bill Dish for my two hours wasted on the phone trying to resolve this issue whichever one of us files the lawsuit. I eagerly await thier response.

I have had poor reception for the last month and a half, called on 6-3-19, had my system troubleshoot, problem continued, called again 6-8-19 explained that I called earlier about the same problem, system troubleshoot again, told problem was fix. Called back the same day (6-8-19), explained, had my system troubleshoot and the problem (system going in and out and gave codes that appeared) is still happening. Called back on 6-11-19 and explain my concerns and let the tech know that my system had been review three previous times and that I need a tech to come to my home but they wanted to troubleshoot my system again (just became more frustrated having to re-explain that the system had already been troubleshoot). I believe that upon my second call with the same problem that a tech should have been assign to come to my home now I have to wait until 6-14-19 for a tech to come out, and I had to tell the person I was speaking to that I was just going to drop my dish service and go to another provider before a tech was assigned. VERY FRUSTRATED

had problem for 2 wks thought was weather related was not called service tech could not help set me up for service visit in 7 days said this was the earliest they can do the channels go in and out I have no hd cannot copy anything it shuts it self off then I have to reset the whole system they told me they will give me credit but this is about service which im not getting im a loyal long time customer over 10 yrs and im not happy might look into other providers who give better service alex ciaravino boss of jackie2002 @yahoo .com

Today June 6th about 12noon i had a bad expirence with Ms Haddie i beilive shes from cutomers expert department im not exactally sure but she was very unprofessional she wouldnt connect me to anyone over her she lied and told me no one is over her but payroll for at least 30 mins she intureppted me during the whole conversation she acted as if she was the owner of the company it was just bad my family and i have been a Loyal customer of dish for over 8 years and with lying people like her on your team you will lose alot more value customers my family and i were ready to leave your company today but as i spoke with a male supervisor he changed our minds so please give thanks to him i was so angry i didnt get to catch his name so i could have put good report in on him but i am asking you guys to please go back and listen to our recorded phone call and address this matter at your earliest conviences please do not allow her to get away with this its not fair to your value loyal customers thank you Mrs Ella Hill

Technician was schedule to install new system on 5/17 between 12 and 5 PM, then it moved to 6 and 7:15 PM. I never seen or heard from technician so called in at 7:20 PM to be told by customer service technician was running behind. Called back in at 8:25 PM to be told technician evaluated the job site and there is no balcony to place dish plus home owners association doesnt allow dishes. We have over 300 balconies, several dishes installed on tripods and there is no home owner association here. Told on Saturday 5/18 that my appointment was changed to Wednesday 5/22 between 12 and 5 PM, I informed I will be at work till 5:30 PM they stated we can note the work order but can't guarantee they can come after 5:30 PM. Dish Networks service is very incompiand and they don't work to correct issues to salvage a new customer.

I have not had good channel service since the end of March, I called in April to get someone to come out. I have reset the receiver several times and called several times but still my dish freezes and will not come on. I have cancelled my debit card and I am breaking contract, you all have the worst customer service by far! Not to mention you debit customers accounts you have on file when they break a contract, clearly we are getting smarter to prevent this!

I was a dish customer for several years. Then my bill went way up. They started taking my payment on different days each month. They cancelled HBO channels so I finally called to cancel my dish service. When trying to simply cancel my service they kept me on the phone for over an hour. Trying to offer me other products and services. When I finally got my service cancelled it also cancelled my auto pay. I was told that I would get a paper bill which I did. After I already sent in the payment they charged my debit card for the payment as well. I have now cancelled that card and they will not be getting anymore money or business from me ever. Switching from dish is the best decision I've ever made.

Prior to 8 April - Chatted with DISH CSR about channels going out. A Tech needed to check the equipment. After some discussion about charges, I informed the CSR that we had not used the services or needed a Tech for quite some time. CSR did the usual - Let me check your records. CSR came back stating they would comp the visit since we had not used it and give us 3 months of DISH Protect coverage for free.

Bill came showing that -
9 April 2019 We were charged for a Tech visit.

7 May 2019 Logged into account. Clicked Chat.
After providing pertinent information...
1650 hrs Katherine entered the chat.
I explained to Katherine the previous conversation. Interestingly enough the chat from April was not emailed to me even though I clicked the EMAIL TRANSCRIPT box and entered email info.
After some time of waiting for Katherine to check the chat disconnected at 1656 hrs.

I reconnected with chat a SECOND TIME.
After providing pertinent information...
1657 hrs Angelica entered the chat.
Provided her with the same info. Told her I had been disconnected from previous chat. She stated that she was sorry but there may have been some connection issues.
She said "let me see what I can do regarding this." She did NOTHING and was refusing to refund the fee.
After going into this long UNNECESSARY explanation about costs and fees the chat was once again disconnected.

I reconnected with chat a THIRD TIME.
After providing pertinent information...
1707 hrs Nichole John_OPID_DBX entered the chat. I can only presume she was some sort of supervisor as the previous two did not have additional letters behind their names and only their first name.
AGAIN provided her with the info. Had to go back and forth with her for more than 10 minutes.
Initially, she gave the appearance of being helpful but later was argumentative.
FINALLY, she did give us a refund. However, she refused to refund the taxes and when I told her that I was not satisfied, she disconnected from the chat.

After so much crap with DISH, it's time to look for other alternatives to watching TV.

I just got the hopper my old receiver stopped working now I can't get instant weather I don't have internet where I live. If I would have known this I probably won't have went with them. I have had them for 18 years now I am still thinking about checking in to see if the other dish companies can offer the instant weather channel if they do offer it I may say see u dish

We are an registered customers of Dish tv. Our VC no is [protected]
Dish tv staff said that, we will be in formed on conversion of package. But we did not get call from them regarding conversion of package as they promiedbto in earlier call.As our Television switch of date is 10th April 2019, Revised switch off date is 26th April.By this we will have to bear an extra loss of Rs. 362 from normal one. Reimburse the amount which we spent as loss. We got annoyed by Dish tv staff behavior, as no one is sorting our problem and they are not allowing us to talk with their supervisor.enable us to change into new package as we wish.
Sort this issue, or else we will approach to TRAI regulatory regarding this. Immediate reply is appreciable

I was enticed to go to Dish being promised the world and I should of known, if the deal is to good to be true, it likely is. This company is a bunch of crooks!
The equipment is substandard, doesn't work half the time and the SRS people who are supposed to be the final word of problem solving either lie or don't respond at all.
We are on a fixed income, I am disabled and recently I noticed that Dish was taking in a $20 dollar charge on my Bank account every two weeks and when I called I was put through hell for three hours before being transferred to Ashly, an SRS Team member.
She stated that she was leaving on Vacation but if I sent here proof of the charges she would work on it the following Monday when she returned.
Monday came and went and after a week I started emailing her to see what happened.
After several emails I decided to call and got another SRS member, Eddie.
Eddie apologized and offered to credit my bank account $150 dollars and further give me two Dish credits for $150 dollars each for an aggregate of $300 in credit, $450 in total.
Mind you the charges to my bank were $140.00 just for the $20 dollar charges and then, they overdrew my account costing me overdrafts of $30 dollars each along with my having to pay the bank to block ACH's from dish at $27 dollars.
All told the charges were high enough that Eddie felt the $450 was fair as did I.
One week later I looked on line and my Dish account showed two $150 dollar credits and one refund of $150 dollars going to my bank account.
Today less than a week hence, I get a bill for $67.58 when I should show a credit balance of $232.42!
I called and got another SRS Team member today and she gave me a story that the $150 that is supposed to go in my bank account was one of the credits which is NOT what the statement breakdown shows and she didn't offer to investigate further.
I am going back to Direct TV who I was with for 22 years before these criminals!
Imagine, they take unauthorized mini payments of $20 dollars every two weeks and I wasn't even on auto pay! Theft, plain and simple.
For anyone considering this company for service, I'd go without before I'd come here again! Stay FAR AWAY FROM DISH!
Dish should be investigated for fraud and should be ashamed taking advantage of seniors and disabled persons.

I found out last week that Fox23 was being dropped. I called and told them I would cancel my service if they dropped it. They told me they don't see anything about it in the system. I asked for a supervisor and the person came back and said it won't happen and they're in contract negotiations. Apparently what their customers think doesn't matter. They are liars and rip off people, but cut shows for all the money we pay. Shameful.

I am a new customer and I have only had this service for a few days if a week so far. Im not satisfied with the channels I dont see anything I asked for I called and wanted to get a refund and cancel my service I was told I could not get a refund cause I purchased equipment? I was never informed by the rep that I was paying 329.00 for equipment and why would I purchase the equipment? If I was informed I would of never got the service I feel like this is so wrong and I would like to speak with a supervisor about this matter!

We have an elderly parent we have to help with 2-3 weeks per month so we have to travel and be away those days, so we thought we could put our dish service on "pause" as the dish agent called it, would save us some money. At first it seamed to be working. They charged an extra $5 for pausing but our bills were a lot lower. I did not count the days or figure the charges by hand and just relied on the dish computers and accounting systems to figure my bill. Usually our bill was just under $100 per month so when we got a bill for over $200, my wife called (she is better with people than I as I would rather cuss them) any way the lady said there had been a mistake made and to just pay this amount which amounted to $88 off the bill. We were feeling good about this.
Guess what we got in this bill? Dish added the $88 back in plus added a $10 late fee. My wife called again with zero results. We've been dish customers for more than 10 years but I looking to switch.

I've been looking at directv but I can't figure out what I get. An't easy... [censored] em...