DISH Network
Reviews and Complaints

We were unable to use our free movie last month because of your shutdown! We tried our acct and called with no avail! We also have a free one this month and I called customer service today which they finally answered! They said there were no free movies on my acct! They also refused to let me speak to a supervisor about my complaint! We have been with Dish for over 15 yrs and that is the kind of respect we get as a valued customer? What kind of [censored] is that! We are at this point not event sure if we are going to keep this acct with Dish or move on and get an acct with Direct-TV! We have made many payments to Dish and not been late or disconnected at any time, wo we feel you have as a company dropped the ball in our behalf! We expect a phone call back from a supervisor, I'm not playing this cat and mouse game with you guys much longer!

for a couple of months now we have had no access to local Fox channel 23. This is the channel that recently covered the Super Bowl And some Creighton basketball games and soon will broadcast the Masters golf tournament., I understand this channel is with KBSI and you are negotiating your price. In the meantime you are paying them nothing and there has been no reduction in my bill. W H Y !

I called in to get tech support for my remote and the guy on the phone indicated to me that all DISH customers were being transferred to DIRECTV and the local channels were not allowed anymore. All I wanted was assistance with the remote and I have NOT heard of this before, yet I keep getting promotional ads via mail. not sure what is going on, but this is not acceptable.

I have had continuous problems with receiving TV service through Dish. Two weeks ago I had the Dish Network technician at my home for over 6 hours and still no consistent service. I cannot reach Customer Service not can I sign into my account. However, my bank continues to be withdrawn for the monthly Dish amount of $160 per month. This is unethical practice. All I am asking for is a resolution for the problem and for correct and operable equipment to be installed. Dish indicates they had a breach, but assured all services are not functional and uninterrupted. NOT TRUE. How can this be resolved?

I ordered DISH TV service the week of 02//13/2023. A installer came to install 02/17/2023. He did not complete installation due to download problems for Hopper Plus. During the weekend, I watched the DISH network and found several of my favorite channels missing. I checked the "Channel Lineup" I purchased and they were included. On Monday, 02/20/2023, I contacted DISH supervisor Nick at [protected] and explained that I would like installation to be completed and that I found other issues (i.e. missing channels). The DISH tech came Tuesday 02/21/2023 to complete installation and I explained about the missing channels. Apparently DISH is "in negotiations" and they are unavailable. This was NEVER told to me when I agreed to DISH service. Since your service was inaccurately sold to me with "lies of omission" I told the DISH tech I wanted to terminate service immediately. After talking to someone in you network that could do this they explained that a review of my circumstances would be complete in 48 to 72 hours and I would be contacted then. Again I was lied to, no one called. I have been trying to contact someone in the DISH network since Monday 02/27/2023 and your web page and numbers are not working.

I have been dealing with this for over a year now. They are charging me over $600 for some VERY OLD and faulty equipment that I already returned! They called me months after I returned it saying that I had not returned it yet. I provided them with the tracking information and they apologized and let me know that this issue had been resolved. Then several month later I got a call from a collection agency saying that I still owed this. I told her what had happened and she said that she would put it in as a dispute. Now all the sudden (again several more months later) I just got a negative hit on my credit report as a collection from Valor Intellegent Processing, the # on the credit report for them is incorrect as it reports to their "toll road" division, but I googled and found the correct number and gave them the info, same thing they will put it into a dispute but at this point of time I no longer have the tracking info. After Dish apologized and told me this was taken care of, I got rid of it. I'm not sure where to go from here but this needs to be removed off my credit report IMMEDIATELY until they figure it out!

I order Dish TV on the first week of Feburary 2023. On Friday 02/24/2023 my TV reception was lost. I tried everything to get it started. I had call every number I could find to talked to someone 6 different numbers. It;'s been 4 days and I can not get in touch with anyone. The recording just says Dish is having some problems and it should not disrupt my TV however it has I have disconnected the hopper I have restarted the TV a number of times, I have disconected it several times. and it's says to call [protected] only a recoding. I called [protected], [protected], [protected], [protected], [protected] no one answers only recording. I need to talk to someone immeditaely or you can come out and pick up your equiptment. I don't care about that 2 year contract. Your not giving me proper service. I should have been able to talk to someone on Friday the first day I had trouble. Call me at [protected]. My address is 15921 Aberdeen Dr Lockport. Send me someone to fix the problem. I'm not going to wait very long.

Pay for the whole amount on my bill when you block my fox and could not see the Oregon bowl game and yesterday the Super Bowl game. The contract was for the local channels including fox as a package contract and should not been able to steal patrons money breaking your own contract another big business screws their patrons and can get away with and not lowering the bill for not compliance of contract and this has not been the first time you done this. There should be a great penalty for this fraudulent act.

Disney has become the most dangerous, woke-infected, sickest and most perverted, Hate-America Terrorist company in America... All their channels need to be dropped as quickly and as completely as is possible!

The following are the channels that are owned by Disney that need to be DROPPED
21st Century Fox
National Geographic
FX
ABCFreeform
ESPN
A&E,
Lifetime
History Channel
Among many !

why arent we able to choose our own networks if i am paying for 150 channels than that is what i would like to watch. we dont watch NFL,NHL,NBA,MLB. we only watch the Golf channel. it seems we are paying for everyone else to watch those channels. Also we dont watch Spaish channels or any other non english channels. tired of trying to find channels to watch something that isnt old.

I'm tired of you taking channels off air...KOLR 10 Springfield, Mo. Funny it always happens during NFL playoff games...Why don' we get a refund ? I blame dish for this...I pay Dish not KOLR...It is Dishnetwork responsibility to make sure this don't happen...If this don't change very soon ...my household will be looking into all the many options ...We like Dish...FIX this NOW...If I miss another Cheifs game Sunday 29th...Not good...Thanks...No reply needed...just FIX it...

Got DISH Network? If so you haven't had any programming from WFXT 25 in Boston since November 28, 2022. WFXT 25 is, or rather was, the source of FOX programming for DISH victims in Massachusetts and New Hampshire. If you call DISH to ask why this basic service is unavailable they'll tell you it's because of Cox Media, the company that owns WFXT and 12 other television stations. But the truth is that DISH Network has a long history of not negotiating with television station owners in good faith. It's part of their business model, and has been for a long time. Google it, you'll see.

If you do have DISH Network in Massachusetts you've missed many good football games this season...and will be missing the Super Bowl as well. And of course there is the entire lineup of prime time FOX programming that you've had no access to as well. If you try to stream this programming using DISH credentials you are unable to do so...programming not available. And it's not available because DISH Network doesn't like paying it's bills...but they do expect customers to pay theirs. DISH customer service reps have suggested to me multiple times to get a streaming service to get access to FOX programming. But that doesn't make sense to me, paying DISH for service and paying another provider for the same service as well. If you cancel your contract with DISH there are those huge early cancellation fees. But what does make sense to me is punishing DISH for their dishonesty with the customer. And here's how you can do exactly that...

File in small claims court against DISH NETWORK SERVICE LLC. The registered agent for DISH is as follows...

Corporation Service Company

84 State Street

Boston MA 02109

This is the address which any legal claim against DISH in Massachusetts must be addressed to. On the small claims court form this will be the address for the defendant, DISH NETWORK SERVICE LLC. The damages that each specific customer has will of course be something that each customer will have to determine. But the fact is that on November 28, 2022 DISH ceased carrying WFXT and therefore all FOX affiliate programming. For each victim of DISH the damages will be different, as each victim has preferred FOX affiliate programming. My action will be based on the loss of sports programming and a few other shows (The Simpsons, The Accused, etc). The primary focus of my claim though will be the loss of the Super Bowl. That is an American tradition any magistrate deciding a small claims case would be able to easily relate to. And most people can easily relate to paying for something and not getting it.

The DISH contract does contain boilerplate language indemnifying themselves from being sued by their victims. But that language is exactly that...boilerplate language that no reasonable person would expect a normal customer to understand. At the same time a reasonable person would expect that a television customer should be able to get basic programming from the 4 big networks as part of the television package which included those channels. And any reasonable person would of course expect a paying television customer to be able to watch the Super Bowl!

DISH is an evil greedy company. Google them and you will find they top the list of companies which invoke both customer rage and legal action. DISH is also a very dishonest company. To this day their salespeople tell prospective customers that Fox is offered in local programming for Massachusetts residents. Give them a call and pretend to be someone interested in new service in Massachusetts. I did exactly that today. The dishonest DISH salesman told me that the local Fox affiliate in Boston is included with every package. When I asked him if I'd be getting the Super Bowl in February he said of course, answering me as if I was asking the most stupid of questions. DISH does not understand the concept of honesty. But DISH does understand one thing. Money.

Each small claim filed by a recent victim of DISH will have to be addressed by DISH. Of course they will maintain that the contract indemnifies them...that boilerplate language, something a reasonable person would not expect a customer to understand. This fact should allow most if not all small claim actions against DISH to proceed. DISH's registered agent will be required to appear, or send someone to appear, in each small claim action against them. If they don't appear and the plaintiff makes a lucid case for the damages the magistrate will decide in favor of the plaintiff. It will cost DISH a great deal of money to address each individual case, as it will cost DISH a great deal of money if they don't contest each case. This should be a good start towards punishing DISH for their sleazy business practices and the negative way it impacts their customers. I can't help but think that should plaintiffs make an intelligent argument for the damages they seek that most magistrates will decide in their favor...especially if any of those magistrates are victims of DISH too.

I'm not a lawyer, and you aren't required to have a lawyer in small claims court. But I have successfully used the small claims process in the past. Once the defendant accused me of being childish, petty and vindictive. She was probably right. But I won that case. And watching her defend her bad behavior in front of the magistrate was almost as much fun as winning the judgement. You won't get rich suing DISH in small claims court, but you just may recover the money that this dishonest company steals by not providing the service you've paid for. And you will be costing DISH money to defend their sleazy dishonest business practices. My DISH contract is up in June, and after this most recent experience with DISH I'd never consider using them as a satellite provider again. But on my way out the door I'd certainly like to create some pain for the most dishonest company I have ever had the misfortune to deal with.

Hi I'm Lonny Ruggles account # [protected] and my monthly bill has been $47.79 for a long time but this month it went up to $100.79 and i did not order any extra channels or anything and i would like to know why it more then doubled as I sent you a check for last months bill on 12/23 and you should have gotten it way before this bill was sent to me. Piease respond to me at [protected]@kingdomwireless.net

3 days ago, I started getting a message that HD signal was lost, receiver would display message then after long delay would change channel to SD. I’ve been a customer for 15 years & when an equipment issue happened Dish would resolve it - not now! Customer service is difficult to understand & a supervisor was impossible to understand due to very poor English. They were rude & insisted I upgrade. I won’t & may find an alternative.

I called 12/21/2022
Talked to a manager and he offered me a different package since I'm on fixed income, and a widow.
I think the price he gave was $40.00 or $45.00 he would give me the same package his father has was plus taxes and local channels
But I would have to sign a new contract for 2 years I agreed
Got my bill today 1/18/2023 the bill was more $105.60
To Day January 1/18/2023 I called once asked for manager the representative was very nice and tried to transfer me but someone hung up I called back they hung up on me for no reason
I called again all together I waited on the phone way over 30 minutes
I called again a nice lady answer she was going to help me I waited 16 minutes they hung up
What is wrong with your Company do you want to give service or not Since when do Customer get treated like Dirt? We pay our bills, you receive the money WHY I ASK

On 12/14/2022 I ordered an upgrade to my existing service of more than 20 years and was given a 1/14/2023 install date. The existing service is in the name: Meredith. My credit rating was reviewed and the account is now in the name : McDuffie.

On 1/11/2023 I was contacted and informed that the install would be postponed until 3/14/2023.
On 1/12/2023 I again contacted DISH to find out why there was a delay and was transferred to an individual (Jerrod) who said that he had contacted the Honolulu Hub and talked with Paula who agreed that the original install date could be met and that I would have my upgrade and new equipment by the end of the day.

That did not happen.
Today, 1/13/2023, I again contacted DISH and spoke with Alasandra who indicated that there was nothing that could be done to change the install date but that the programming changes could be switched on now and wait for the equipment upgrade until 3/14/2023. She transferred me to Joshua who said that this option was not possible.

I called again and asked for a supervisor and was transferred to Ruth in Ohio who indicated that the programming changes could be made but that I would need to pay a much higher rate.
I have an old top 120 package now and am scheduled to upgrade to a new America's Top 120 package with a billing rate of $88.75 including tax and fees.

I would like to have the new programming changes made to my existing account today and since it was your promise to install it on 1/12/2023 and you missed that date, I don't believe that I should have to pay additional money to acquire the same package that's slated to be installed at some point in the future - I have no faith that you will meet the new install date any better than you met the last date.

So far, I’ve spent 9 nine hours and 45 minutes on the phone and been transferred 18 times in an effort to resolve this issue.
When asked for a contact telephone number to the DISH corporate headquarters I was informed that there isn’t one; further, the representative in Ohio indicated that she was a supervisor and nobody could make any better offers or solutions than what she supplied.

Tana McDuffie
old account #[protected]
New work order # [protected]
16-1898 Moho Road, Kurtistown, HI 96760
[protected]

Extremely unhappy with the level of professionalism exhibited so far by your sales/install team!

I called to request a return box since I wanted to cancel the service and was told that I didn't need to return the equipment. That was back in 10/1922. I have been billed every month there after. I have called before and was told that it was never cancelled so she was doing it then and that was in 11/22 or first of 12/22. I have been billed every month since. This all started because I had internet and tv service with you but the internet (huges) could not provide me with good sevice. I would like a fund for dec 22 and jan 23. Please reply to this so I don't have to take other steps to stop the billing.

Virgil Ray Bailey

acc# [protected]

Dish has removed NESN, FOX, and now METV from the channel lineup. Issue is they will not reduce the monthly cost of their service to compensate for the loss of three channels that I personally spent over 85% of my viewing time on.

When I called to see if I could at least get a bill adjustment all I got from Dish was they could sign me up for a new contract and lock me in for yet another two years! Doesn't solve the problem, doesn't get me back the three channels I pay for and want, frankly an insult. They are the cause of the issue and I consider it a breech of contract on their part and am contemplating legal action against them. For what it is worth I have the premium package at $188 per month! They are thieves!

Since upgrading to Joey four I have to reboot my Hopper Three several times per day. Currently I have having the following problems that cause me to reboot:

1. Play each errors on Live TV or DVR

2. Screen overlay freezes on top of TV show and can not be removed with the back button.

3. Screen Freezes during play.

4. Some of the apps that were playing now produce nothing but a black screen.

My wife and I are getting very frustrated with our Dish Service.