DISH Network
Reviews and Complaints

I have been attempting to cancel my account since the beginning of February, and I have been unable to get through to customer service. Neither phone calls to customer service, nor logins into my account are getting through to the proper channels, and each attempt has been met with a pre-recorded message that states “we are experiencing a system failure and cannot take your call right now“ On a Sunday afternoon, I was able to get a representative on the line who told me they had a cyber attack on February 23 and they are unable to process any payments or cancel any services. I was assured that my request would be back-dated and that a rep would call me. However, I received another bill for services that I was not able to utilize and will be auto drafted from my account, which I am unable to stop since canceling an auto-draft requires a customer service representative to do so! Currently, I have been on hold for over an hour to talk with somebody in customer service and still cannot get thru.

I tried to contact dish for over a month to pay my bill while they were hacked, finally made a payment then I get a letter they are Charing me a late fee I'm behind and now raised my monthly payment, this is so uncalled for also sat on the phone for over an hour trying to contact them finally hung up i have a screen shot how long i was waiting, you can't talk to anybody i refuse to continue to pay them and you can't even cancel if you want . this is a bad way of doing business.

I started 4 weeks ago trying to cancel my service and couldn't get through by phone or the My Dish app, finally got to speak with a rep. last week and told her what I wanted to do and she transferred me to another rep. that was in Mississippi and he told me the system was down and gave a service credit until 3/19 and to call back. I called back on the 19th and after a 2 hour wait I got to talk to someone and told the rep. I wanted to cancel my service and he tried to give me a $20 credit off my bill if I would stay. I told him I wasn't interested I wanted to cancel. I was told system was still down and he would put in a work order for as soon as the system was restored on the 20th. Well I call back today to be put on hold for a estimated 103 mins. Why is so hard to cancel my service? I feel like I should be compensated for all this wasted time. The funny thing is he could have upgraded my service. I should not have to pay another bill, it's not my fault they won't turn it off.

Since Mar 2 I have been trying to change my programing it's now Mar-20.

I've called several time and twice someone told me I'd get call within 24 to

48 hrs.Never happend. My last call I made I talked to a Supervisor(Nechella) Who told me to call back Mar.19. In the mean time my account would be discounted Mar 2-19. Never happened. I've been lied to twice now. All I want is my package changed to the $79.00. One joey $7.00 removed and the $10.99

Protect plus removed. I've been more than patient. If you can't help with this please then let me out of contract.I can't

Call daily and wait hrs to talk.

Acct # [protected].

Thomas Houlton ph #[protected]

Thank you.

I have been on the phone for a total of over 6 hours in the hold line and getting cut off before I can talk with a tech rep. At my normal pay of 300+ per hour this is very irritating. I just got back from a week of camping and could not use my satellite dish because I could never get anyone to ping my satellite. I have dish at home and pay over $100 per month and don't get channel 7 this year and channel 5 last year as your company held us hostage to your negotiations for payment of these channels. We never got a discount and missed lots of our favorite shows. This situation I am in now involves the extra 7 dollars per month for each Wally in my RV account. I pay every month whether I use the dish or not and cannot get any service. There should be no reason why I can't access my Satellite. When I call - I am placed in a hold line for up to 908 minutes (15 hours! that was the Saturday March 11 at 8:30 message!) and when I get connected I am then directed to another division (that closes after 5 PM) and placed in another hold line for 1 or 2 hours more and have been disconnected twice after the outrageous holds! I am VERY frustrated and have not been able to use my RV Satellite for my last 2 camping trips.

I just had dish installed around February 22. I do not like the Dish Format, so I have been trying to contact them to cancel the service. Apparently, Dish has issues with system hackers. Unfortunately, they did not tell Dish Customers that personal information was compromised. I found it coincidental approximately five days after install, my credit card was fraudulently being used. Fortunately, my Bank and Amazon alerted me of unusual activity.

Have been told two different times my order was complete and would receive card 6-8 weeks. (Between Feb. 24 and mar.1st. Now told today I must do one more step to receive it. However system has been down for a month so can not get online to do this. Why wasn’t I told this the two time’s earlier? She says I must of called the wrong number and those girls probably didn’t work for dish. I asked does she work for dish because this is the same number I called her as them? Hesitant , then said yes. Absolutely no help and she could have cared less. Couldn’t get reimbursed for movie I nor tech could get downloaded that I ordered.so nothing can be done EXCEPT get my payment out of my bank when system is down? Poor company to deal with! I would like an answer DISH or can you not do that either when your system is down?!

I called dish several times and finally talked to a real person that did not speak very good english. I was transferred, well I was told I was transfered, the recording said that wait time is 3870 minutes. I called back and go the recording and was told that the wait time was over 3000 minutes. I pressed 4 to have them call back and have not heard back from them.

I kept calling back and told the man on the phone that I was supposed to call dish so I did. He asked what the message was and I told him that the message was that I had to call dish. He then said that there must have been more so I told him that the message only said to call dish and that was it.

On the morning of March, my TV - DISH was working just fine. When I returned home at noon, I had no TV. Every station has this message - "Not AUTHORIZED."

I can watch absolutely nothing.

I have called and called and called - No one answers. I have held the phone for up to four hours waiting for someone to talk to me. I am thoroughy annoyed and am looking for another TV service.

Please contact me ASAP with an explanation.

I have paid my bill today with an electronic check. I cannot pay online because I do have any credit cards and there is no other option online.

I began speaking with dish at 1 pm 3/16, would get to a rep stating they cannot access account and would transfer or hang up, all wait times and chat times were 63+ mins at that time. We just needed to activate and send a hit to our owned Wally receiver. We have been with Dish 11 years prior and did not want to upgrade from our dual receiver and vip 211k running our mobile playmaker. Since there is no broadband at that location I purchased a WiFi adapter and got connected and assumed I would be able to send my own signal through diagnostics. Another fail. So I continued to speak with agent after agent, I then got Theresa opid 5906, she said she was going to fix it to hold, then transferred me back into que, then 1 1/2 hours later I get Carlos who said they call him Charlie and that he has no opid. He said ( 7 agents later I finally get told with their system down they couldn’t pull my auto pay) and we needed to make a payment before sending the needed activation hit. We don’t have our account number, he said he couldn’t help we with that that I should check my electronic bill. This shows last 4 only. He spoke to another rep who pulled my account number and I began to make a payment. My husband specifically stated how do we know you can send it if we pay. He ensured he would fix us tonight. Made payment and he sent hit and I did the requested unplug 20 seconds and it did not fix then he told me we needed to call back tomorrow to get another hit. I was livid. This is now 9:50 pm 8 hours phone time with no resolve. 8:05 am I got on the phone with dish and it stated 60 min wait, at 9:10 I reached Danny opid BZM, who said he couldn’t help but they have been using their new system 1 1/2 weeks after the cyber attack disabled their original system, so he didn’t understand why I had so many transfers and then transferred me, 113 min wait it then stated. I then reached Gabriel opid 6DZ, and at first he seemed sharp and said he didn’t understand why people were sending hits without first activating the equipment on the account since it had been without satellite updates for 4 weeks it has to be reactivated. At 10:45am my Wally finally had service. ( after 10 hours of hold and transfer time) I told him that I would give him commendation if he would send me through to the Ivr. 2 hours later my Wally and my hopper (which originally was fine other than constant restarting) all went off. At 1:56 pm all my channels say I must pay to add subscription. 2:46 I get back on the phone 3 hours and 15 mins later o reach Louann who explained she couldn’t help, she couldn’t give opid, that that is against their internal rules, so I requested a warm transfer. If I am going to hold I expect her to hold too. She stated that is against the rules as well and cold transferred me. I then reach Sierra opid XWD, who explained that someone had entered a voluntary disconnect at 1:56pm MST, (12:56 central) I asked for the opid on file she said whoever did it put the system Id ZZ0 in but that was no agent opid. She removed the cancel and attempted to add my services on. She said she couldn’t but she did reactivate the account yet all receivers have been deactivated. She entered activation codes for the receivers and they remained disabled she advised there would be a 5 min wait to get to the loyalty department that they are running the same system she is and would have the capacity to reactivate and send appropriate OTA signal activation hit. It was 5 mins and I reached Ira, opid U32, in the loyalty department, that apologized and said she couldn’t do anything. She blamed steve attack, I advised it was on at 10 this am, it has nothing to do with cyber attack and that her system is not working she couldn’t do anything, after this phone call lasted 4 hours and 35 mins she advised that they will have their system up and running 3/19-we are on 3/17, that we would just have to call back then to have it all turned back on, get almost 1 mo (3/23-3/19) prorated service and equipment Credit plus additional $20 credit for our troubles. Someone actually went on hours after fixing my Wally and turned off all services on all devices. We have now moved to Hulu, you can credit us for the service loss and go your own way.

EVERY COMPANY EXPERIENCES ISSUES, AND THAT IS NO ONES CONTROL, HOWEVER ITS THE WAY YOU TREAT YOUR CUSTOMERS DURING THESE TIMES THAT DICTATES MY DECISION. ANY COMPANY THAT TREATS A CUSTOMER PAYING FOR THEIR SERVICES IN THIS WAY IS NOT TRAINING THEIR AGENTS PROPERLY. UNNECESSARY TRANSFERS WERE MET WITH TERMINATION AT SUDDENLINK, COMCAST CABLE AND AT&T 20 YEARS AGO. THE TREATMENT I RECEIVED THE LAST 2 DAYS IS CUSTOMER ABUSE. AND THE ONLY REASON YOUR AGENTS DO THIS IS BECAUSE AS A COMPANY THIS IS NOT PUNISHED. IF A COMPANIES CUSTOMER SERVICE HAS DEVOLVED AND DEGRADED TO THIS POINT ITS TIME TO MAKE A CHANGE. A CUSTOMER SHOULD NOT HAVE TO PAY FOR ABUSE WHEN THE COMPANY HAS NOT BEEN PROVIDING SERVICE AND PROGRAMING PROMISED. THIS IS BREACH OF CONTRACT AND I WILL ALSO BE REPORTING TO FCC. AS ALL CALL TIME WAS NOTED, AND ALL BUT THE 1st 3 CALLS WERE RECORDED.

WE ARE NOW HULU AND STARLINK CUSTOMERS.

Dish is being sued for $490 million dollars for commercial skipping technology. Now the customers are being extorted out of money even when your bill is paid. My service will be on one day and off the next. Trying to talk to someone is impossible. I was just on the phone for 4 hours waiting to speak to a service rep and no answer! Dish owe their customers a payout also! 🤬

I have tried many times to talk to an agent at Dish and it is always you need to wait numerous minutes, this last call March 17 said you need to wait 219 minutes. Dish did not credit us for our 2 payments. Why is there such a long period of waiting for you can not even chat with the person they make you wait a long time? Now they said my bill is due and it is a huge amount of money and I know it should not be that high with making 2 payments.

you person Mike in the Philadelphia office is very rude and seems he does not know anything about the lower system and when he answered the phone he sounded to me like he was sleeping.

Have not had tv service since 2/23/2023. No way to contact dish they just keep us in the dark. 8 days ago after a 5 hour hold my wife talked to a service rep. They advised our hopper needed to be replaced and they would have someone bring us one. As of today we have heard nothing from dish or there service people. Called again this morning on hold for 2 hours got cut off. This is a poor way to run a company. Will be finding another tv provider.

I have been a dish customer for 20 years I have no service for 2 weeks I try every day calling customer support to be put on hold for 2 hours every day I call no help ive had no service for 2 weeks they have taken my money and I have nothing to show for it, I call today to become a new customer and they answer the phone in 2 mins I tell the lady my problem and she does not care going to sign new people up take there money knowing there they have no service that is stealing! They have taken my money and I have no tv I have family at home that has no tv to watch and dishcould care less im going to hire a lawyer this has caused me alot of strees and time calling every day for 2 weeks and hold for 2 hours and nobody answer. But call to be a new customer and they answer in 2 mins this is total [censored]! They need to refund people there money thety have stole! Hub davis 20 plus year customer!

Recently, my 92 year old mother has been getting outrageous charges on her DISH bill. This past month, she was charged $79 for pay per view movies and fight. The fight charge only was $49! My mother detests boxing and would never watch it. When we received a bill like this three months ago, DISH said it was an error on our part, someone who had access to our information must have used it. While this never happened this was the only answer they gave me. They suggested we setup a code that must be entered in order to order pay per view items, which we did. After a couple of months, now she is charged another outrageous amount for something she never ordered or watched.

It is obvious that this is an internal problem with DISH. Are their employees using our information to watch what they want and billing DISH customers? Or, are they giving out (with compensation) our information so that others can use it and we get billed for it! This has to stop! If it does not, I will be cancelling DISH and never using it again! This is egregious and must stop! Taking advantage of seniors on fixed incomes is a heinous crime!

i have a billing issue they refuse to discuss because they are claiming they got hacked but yet they are able to send bills and not not notify custumers of the hack all they said was call back next week from what i saw they have already been down 2 weeks so do i just not pay until im able to discuss the bill errors. YOU [censored]ING IDIOTS GO [censored] YOURSELVES [censored] I TOLD YA WHAT IS MISSING IN MY COMPLAIT [censored]S AND YOU WILL NOT ANSWER

I have not had service since Sunday 3/12/23 I have no programing in my guide a technicians came out on 3/13 said he could not fix my problem that my bill was not paid when I checked it is not due till 3/23 I called dish and they were supposed to send technicians out today 3/14 Noone showed up is this right Diane Gani 1243 county road new limerick me [protected]

I just switched to Dish. Have been billed for 3 PPV items not ordered, and customer service is not able to help. Have filed a dispute with credit card company for the first one for 44.99 and in progress, but the second two are now on my bill for March 2023.

Items not ordered: WWE 44.99/WWE 44.99/Can't Stand It/Hde8 5.99.

Waited on hold for 1 hour to speak to customer service and they were unable to address the issue. Very poor customer service.

After 5 days of being on hold for 2 plus hours and getting the same run around about starting a ticket or getting cut off after the wait only to try again, only wanting to activate a wally with a tailgater that was in rest from last November. Working on a generator in the middle of nowhere the only replay to that is run it 24/7 until it gets zapped. After 5 days going on 6, this is totally unacceptable. Dish is in a complete failure as far as customer service and help is in the tank. If this is the new customer service and dish service your listing more than respect. It's chutzpah your driving away, and I've been a dedicated subscriber since the 1090's.

Totally disgusted

I had my DISH installed on 2/19/2023 and that evening we could not watch TV without interference. My wife watch TV in one room and I in another. When either of us changed channels the other set did the same. We could not use the remote to do what we wanted. On 2/22/2023 we tried to contact DISH to cancel but could not reach anyone via phone, email or internet. We tried everyday and got the same answer; no customer service is available, we've been breached. My credit card was charged because I was on auto pay and I want those charges removed, my TV dish moved, and service canceled. Please help me.