DISH Network
Reviews and Complaints

Have been told two different times my order was complete and would receive card 6-8 weeks. (Between Feb. 24 and mar.1st. Now told today I must do one more step to receive it. However system has been down for a month so can not get online to do this. Why wasn’t I told this the two time’s earlier? She says I must of called the wrong number and those girls probably didn’t work for dish. I asked does she work for dish because this is the same number I called her as them? Hesitant , then said yes. Absolutely no help and she could have cared less. Couldn’t get reimbursed for movie I nor tech could get downloaded that I ordered.so nothing can be done EXCEPT get my payment out of my bank when system is down? Poor company to deal with! I would like an answer DISH or can you not do that either when your system is down?!

I called dish several times and finally talked to a real person that did not speak very good english. I was transferred, well I was told I was transfered, the recording said that wait time is 3870 minutes. I called back and go the recording and was told that the wait time was over 3000 minutes. I pressed 4 to have them call back and have not heard back from them.

I kept calling back and told the man on the phone that I was supposed to call dish so I did. He asked what the message was and I told him that the message was that I had to call dish. He then said that there must have been more so I told him that the message only said to call dish and that was it.

On the morning of March, my TV - DISH was working just fine. When I returned home at noon, I had no TV. Every station has this message - "Not AUTHORIZED."

I can watch absolutely nothing.

I have called and called and called - No one answers. I have held the phone for up to four hours waiting for someone to talk to me. I am thoroughy annoyed and am looking for another TV service.

Please contact me ASAP with an explanation.

I have paid my bill today with an electronic check. I cannot pay online because I do have any credit cards and there is no other option online.

I began speaking with dish at 1 pm 3/16, would get to a rep stating they cannot access account and would transfer or hang up, all wait times and chat times were 63+ mins at that time. We just needed to activate and send a hit to our owned Wally receiver. We have been with Dish 11 years prior and did not want to upgrade from our dual receiver and vip 211k running our mobile playmaker. Since there is no broadband at that location I purchased a WiFi adapter and got connected and assumed I would be able to send my own signal through diagnostics. Another fail. So I continued to speak with agent after agent, I then got Theresa opid 5906, she said she was going to fix it to hold, then transferred me back into que, then 1 1/2 hours later I get Carlos who said they call him Charlie and that he has no opid. He said ( 7 agents later I finally get told with their system down they couldn’t pull my auto pay) and we needed to make a payment before sending the needed activation hit. We don’t have our account number, he said he couldn’t help we with that that I should check my electronic bill. This shows last 4 only. He spoke to another rep who pulled my account number and I began to make a payment. My husband specifically stated how do we know you can send it if we pay. He ensured he would fix us tonight. Made payment and he sent hit and I did the requested unplug 20 seconds and it did not fix then he told me we needed to call back tomorrow to get another hit. I was livid. This is now 9:50 pm 8 hours phone time with no resolve. 8:05 am I got on the phone with dish and it stated 60 min wait, at 9:10 I reached Danny opid BZM, who said he couldn’t help but they have been using their new system 1 1/2 weeks after the cyber attack disabled their original system, so he didn’t understand why I had so many transfers and then transferred me, 113 min wait it then stated. I then reached Gabriel opid 6DZ, and at first he seemed sharp and said he didn’t understand why people were sending hits without first activating the equipment on the account since it had been without satellite updates for 4 weeks it has to be reactivated. At 10:45am my Wally finally had service. ( after 10 hours of hold and transfer time) I told him that I would give him commendation if he would send me through to the Ivr. 2 hours later my Wally and my hopper (which originally was fine other than constant restarting) all went off. At 1:56 pm all my channels say I must pay to add subscription. 2:46 I get back on the phone 3 hours and 15 mins later o reach Louann who explained she couldn’t help, she couldn’t give opid, that that is against their internal rules, so I requested a warm transfer. If I am going to hold I expect her to hold too. She stated that is against the rules as well and cold transferred me. I then reach Sierra opid XWD, who explained that someone had entered a voluntary disconnect at 1:56pm MST, (12:56 central) I asked for the opid on file she said whoever did it put the system Id ZZ0 in but that was no agent opid. She removed the cancel and attempted to add my services on. She said she couldn’t but she did reactivate the account yet all receivers have been deactivated. She entered activation codes for the receivers and they remained disabled she advised there would be a 5 min wait to get to the loyalty department that they are running the same system she is and would have the capacity to reactivate and send appropriate OTA signal activation hit. It was 5 mins and I reached Ira, opid U32, in the loyalty department, that apologized and said she couldn’t do anything. She blamed steve attack, I advised it was on at 10 this am, it has nothing to do with cyber attack and that her system is not working she couldn’t do anything, after this phone call lasted 4 hours and 35 mins she advised that they will have their system up and running 3/19-we are on 3/17, that we would just have to call back then to have it all turned back on, get almost 1 mo (3/23-3/19) prorated service and equipment Credit plus additional $20 credit for our troubles. Someone actually went on hours after fixing my Wally and turned off all services on all devices. We have now moved to Hulu, you can credit us for the service loss and go your own way.

EVERY COMPANY EXPERIENCES ISSUES, AND THAT IS NO ONES CONTROL, HOWEVER ITS THE WAY YOU TREAT YOUR CUSTOMERS DURING THESE TIMES THAT DICTATES MY DECISION. ANY COMPANY THAT TREATS A CUSTOMER PAYING FOR THEIR SERVICES IN THIS WAY IS NOT TRAINING THEIR AGENTS PROPERLY. UNNECESSARY TRANSFERS WERE MET WITH TERMINATION AT SUDDENLINK, COMCAST CABLE AND AT&T 20 YEARS AGO. THE TREATMENT I RECEIVED THE LAST 2 DAYS IS CUSTOMER ABUSE. AND THE ONLY REASON YOUR AGENTS DO THIS IS BECAUSE AS A COMPANY THIS IS NOT PUNISHED. IF A COMPANIES CUSTOMER SERVICE HAS DEVOLVED AND DEGRADED TO THIS POINT ITS TIME TO MAKE A CHANGE. A CUSTOMER SHOULD NOT HAVE TO PAY FOR ABUSE WHEN THE COMPANY HAS NOT BEEN PROVIDING SERVICE AND PROGRAMING PROMISED. THIS IS BREACH OF CONTRACT AND I WILL ALSO BE REPORTING TO FCC. AS ALL CALL TIME WAS NOTED, AND ALL BUT THE 1st 3 CALLS WERE RECORDED.

WE ARE NOW HULU AND STARLINK CUSTOMERS.

Dish is being sued for $490 million dollars for commercial skipping technology. Now the customers are being extorted out of money even when your bill is paid. My service will be on one day and off the next. Trying to talk to someone is impossible. I was just on the phone for 4 hours waiting to speak to a service rep and no answer! Dish owe their customers a payout also! 🤬

I have tried many times to talk to an agent at Dish and it is always you need to wait numerous minutes, this last call March 17 said you need to wait 219 minutes. Dish did not credit us for our 2 payments. Why is there such a long period of waiting for you can not even chat with the person they make you wait a long time? Now they said my bill is due and it is a huge amount of money and I know it should not be that high with making 2 payments.

you person Mike in the Philadelphia office is very rude and seems he does not know anything about the lower system and when he answered the phone he sounded to me like he was sleeping.

Have not had tv service since 2/23/2023. No way to contact dish they just keep us in the dark. 8 days ago after a 5 hour hold my wife talked to a service rep. They advised our hopper needed to be replaced and they would have someone bring us one. As of today we have heard nothing from dish or there service people. Called again this morning on hold for 2 hours got cut off. This is a poor way to run a company. Will be finding another tv provider.

I have been a dish customer for 20 years I have no service for 2 weeks I try every day calling customer support to be put on hold for 2 hours every day I call no help ive had no service for 2 weeks they have taken my money and I have nothing to show for it, I call today to become a new customer and they answer the phone in 2 mins I tell the lady my problem and she does not care going to sign new people up take there money knowing there they have no service that is stealing! They have taken my money and I have no tv I have family at home that has no tv to watch and dishcould care less im going to hire a lawyer this has caused me alot of strees and time calling every day for 2 weeks and hold for 2 hours and nobody answer. But call to be a new customer and they answer in 2 mins this is total [censored]! They need to refund people there money thety have stole! Hub davis 20 plus year customer!

Recently, my 92 year old mother has been getting outrageous charges on her DISH bill. This past month, she was charged $79 for pay per view movies and fight. The fight charge only was $49! My mother detests boxing and would never watch it. When we received a bill like this three months ago, DISH said it was an error on our part, someone who had access to our information must have used it. While this never happened this was the only answer they gave me. They suggested we setup a code that must be entered in order to order pay per view items, which we did. After a couple of months, now she is charged another outrageous amount for something she never ordered or watched.

It is obvious that this is an internal problem with DISH. Are their employees using our information to watch what they want and billing DISH customers? Or, are they giving out (with compensation) our information so that others can use it and we get billed for it! This has to stop! If it does not, I will be cancelling DISH and never using it again! This is egregious and must stop! Taking advantage of seniors on fixed incomes is a heinous crime!

i have a billing issue they refuse to discuss because they are claiming they got hacked but yet they are able to send bills and not not notify custumers of the hack all they said was call back next week from what i saw they have already been down 2 weeks so do i just not pay until im able to discuss the bill errors. YOU [censored]ING IDIOTS GO [censored] YOURSELVES [censored] I TOLD YA WHAT IS MISSING IN MY COMPLAIT [censored]S AND YOU WILL NOT ANSWER

I have not had service since Sunday 3/12/23 I have no programing in my guide a technicians came out on 3/13 said he could not fix my problem that my bill was not paid when I checked it is not due till 3/23 I called dish and they were supposed to send technicians out today 3/14 Noone showed up is this right Diane Gani 1243 county road new limerick me [protected]

I just switched to Dish. Have been billed for 3 PPV items not ordered, and customer service is not able to help. Have filed a dispute with credit card company for the first one for 44.99 and in progress, but the second two are now on my bill for March 2023.

Items not ordered: WWE 44.99/WWE 44.99/Can't Stand It/Hde8 5.99.

Waited on hold for 1 hour to speak to customer service and they were unable to address the issue. Very poor customer service.

After 5 days of being on hold for 2 plus hours and getting the same run around about starting a ticket or getting cut off after the wait only to try again, only wanting to activate a wally with a tailgater that was in rest from last November. Working on a generator in the middle of nowhere the only replay to that is run it 24/7 until it gets zapped. After 5 days going on 6, this is totally unacceptable. Dish is in a complete failure as far as customer service and help is in the tank. If this is the new customer service and dish service your listing more than respect. It's chutzpah your driving away, and I've been a dedicated subscriber since the 1090's.

Totally disgusted

I had my DISH installed on 2/19/2023 and that evening we could not watch TV without interference. My wife watch TV in one room and I in another. When either of us changed channels the other set did the same. We could not use the remote to do what we wanted. On 2/22/2023 we tried to contact DISH to cancel but could not reach anyone via phone, email or internet. We tried everyday and got the same answer; no customer service is available, we've been breached. My credit card was charged because I was on auto pay and I want those charges removed, my TV dish moved, and service canceled. Please help me.

I have been a dish customer for several years and now, I have no service because I cannot access my account to pay my bill. I have been trying to reach a customer service agent for the past 5 hours to correct the issue. I keep getting the same lame excuse about higher call volume than usual! I should be able to get in touch with a real human and as much as I pay for the service, it makes me want to just cut all ties with them. It is a crying shame that no one can answer the phone to help a customer! I have never had such poor customer service!

This is sad!I have been a dish customer for awhile,and this is a first!Did not recieve a bill in a month,tried to get online that is down,Called the number waited almost two hours for someone to pickup,and when they did they could not help me on why my TV was off. They can only transfer me to customer service,but wanted to know my name before they did. I happend to look at my email and the bill popsup. This is a travesty!Now you want to charge me late fees,NOT GOING TO PAY IT! I pay my bill every month on time,now you have a problem, want to over charge.Cant get through to your customer service,or online.Get you act together dish,I don't have a problem looking for another carrier!

I have been unable to pay my bill through normal processes due to a system outage. I can understand that. I am unable to log in to the online portal for assistance as I need my account number which I can only get from my paper bill, I have paperless billing. I called customer service today (3/10/23) and waited on hold for 2 hours and 9 minutes. When I finally reached someone, they couldn't use my credit card to pay the bill. I had to find an alternative way to pay my bill because the rep was unable to process an American Express card properly. Once I provided alternative payments, the service was restored... Kind of. My PPV channels / events (premium sporting packages) were not restored. I called in again and was only on hold for about 20 minutes. The person that I spoke to this time apologized, acknowledged the problem and then stated they couldn't help me but would transfer me to a team that could, their hold time was on 10 minutes.

Next thing I know I am on hold for another 1 hour and 19 minutes. When Abigail (operator ID 3LX) answers my call, she confirms my identity (thank you), then tells me she can't help me. Is rude, speaks over me trying to ask her questions, tells me that she is too busy and doesn't have access to help. I specifically ask what she can do and she states she can accept payments and set up PPV events, but she cant restore mine and needs to help other customers. I pointed out that she actually had not helped me at all and I in fact had waiting on hold for nearly 4 hours today, surely I have earned my chance to speak to someone in the organization, so I asked for an escalation to her manager, she said "Sorry, I am the last line, I can't help you, call back when our systems are fixed". I asked if she was going to credit me for not having a service I have already paid for, she told me again, that it was MY RESPONSIBILITY to call back when YOUR problem is fixed. Abigail confirmed I paid for a service I am not getting, I sat on hold for 4 hours, I got no help, no resolution, no compensation on my bill, and told me to log in online which I already explained to her I could not do and she acknowledged I wouldnt be able to do until their system is fixed. I then asked if she could give me my account number, since I couldn't retrieve it online, and she simply said "no, how else can I help you?"

I followed up by asking her what in fact she could do, she said "I can accept payments". Why even offer to help me with anything else if you literally are of ZERO help? This is one of the single worst customer experience situations I have ever experienced. Putting the honus and burden on the customer, confirming your system is broken, being rude to customers in your delivery, not being willing to help with any of their concerns, not offer to get them help elsewhere, not transferring me to someone who could help, not getting the service fixed. 1000% disaster.

Here's my complaint. dish gets hacked 2 weeks ago including ALL customers private information on which dish is trying to hide under the rug while they try to take control of their system again. In the meantime all dish customer are SOL if they want more info as to how much personal damage this hack is going to do to customers. Unfortunately I'm contacting my lawyers for more info about a class action against dish and the lack of info they're giving out about how severe this hack has taken all dish customers private info. After being on hold today for 2fn hours I finally spoke with a representative who barely spoke English had no answers for my issues and 0 compensation offered. THIS IS A PROBLEM!

Renville Health Services in Renville MN has a cable contract for seniors in a nursing home and assisted living. Dish dropped CBS, ABC, CW, TBS, FOX, NBC, CMT, TBN without warning. No return calls or emails to resolve the issues have been received. We are actively looking for a different cable provider. Please call me back at [protected]; Casie Knoshal, Administrator.

I contacted Dish customer service on January 17, 2023. It was suggested I purchase the RCA antenna Dish carries and was told that if it did not resolve my issue, I had 30 days to return it for a full refund of $92.86. A Dish technician come to our home to install and it did not resolve my issue. I terminated my Dish service that day and contacted Dish regarding my refund. I returned the antenna on January 18, 2023, but have not yet received my refund. The authorization number associated with this transaction is #773026. I have tried contacting Dish but get the recorded message that you're having technical issues and then the line is disconnected.