DISH Network
Reviews and Complaints

MONTHS ago you had CBS, METV and others that you took off the guide. You said it shouldn't be very long until they are back. Then you took $10 off my monthly bill because of this, But you only did it for one month. You said you would do it until those channels came back. You lied! The very next month the bill went back to its original amount.

I tried calling then, but you had some sort of cyber security issue and I couldn't even contact you. I tried again today. The waiting time was 35 minutes. I decided to wait in the queue for a call back. Over three hours later - nothing! Plus I was not able to watch the NCAA championship games that were on CBS. Plus the Masters golf tournament is this week with no CBS channel in sight. Your customer service is horrendous and I want a call back today to straighten all of this out.

The absolute worse customer service I have ever experienced in my life. Having been trying to cancel my service for 3 months and after multiple times of being placed on hold for over 45 minutes each time no one has been able to assist with discontinuing service. DO NOT enter into a contract with these people you will never to be able to get out of it. Last call I got the run around and was told that my subscription was an RV account (which it is not) and was given another number to call.

I'm very tired of trying to contact Dish. I was told because of all the problems that our bill would be lowered. It wasn't. All I want to do is cancel my service. Got transferred from one dept to another. On hold again for over 45 minutes. This is unacceptable. I was also told that they'll charge me $300 to cancel my service. It's not my fault that they got hacked and then didn't tell their customers. Now my info is out for whoever to see and use. They shouldn't be charging a fee at all. It should be an easy thing to go online and cancel our account but no, You have to call and maybe get a call back or just get hung up on.

In June 2022 I signed up for dish and recieved an approval code [protected]) for a $500 gift card. This code has been provided to Dish many times. This card was never delivered. After numerous phone calls an agent sent me a $100 gift card (#[protected]) to placate me. Dish will now not talk to me about the gift card since they say I have already received one. I have been on hold for hours trying to get this resolved. It has also been impossible to get in contact with Dish thru their customer service chat option.

No one there seems interested in getting this resolved and after 10 months, I have reached the end of my patience. Someone other than a phone operator needs to take a look at this. My account #[protected]

I have been trying to cancel for over 5 hours now. With each time after a 45 minute wait for someone to say they have to transfer me. Then after that I am put on hold for so long that I put into another 45 minute wait. This has happened about 5 times now.. I am am trying to formally cancel my service with Dish as of Thursday March 30, 2023. I do not want to be billed for anything after this date.

I have better things to do than have to be subjected to this kind of service and not being able to cancel. t

Dish reps will not come on the line to help you do anything especially cancel your account! I have waited over and over 30 minutes on hold listening to their awful background music and some idiotic recording that keeps saying how they are too busy to help you. Your wait time is 36 minutes. Have they ever heard of a call back. Dish quit sending us our bill and then suspeneded our service when we were late paying. After paying their bill it then took days and another call to get them to restore our service. They really don't care about their customers at all and we are done with them.

Been with Dish almost 2 years (22 months to be exact). After signing up initially they rolled out new equipment but I could “pay” to upgrade. Called to cancel several months ago due to increased cost and old equipment and was hit with the $20 a month to get out of contract mess. Finally got fiber internet in my neighborhood so after it was installed I called to cancel again. For a week, 2 hour wait times, others I know also canceling had same issue. Finally waited 80 minutes today to be chastised about my time with dish. The rep started out excited and talkative but once I explained I wanted to cancel it was all downhill and down to business. So APPARENTLY you have to pay $20 to receive a cardboard box and mail the equipment back. 1 box per item so $40 for me. Nowhere to deliver or drop off equipment and no way around this. Total scam! Based on how many are on long wait times, lots jumping ship.

I have tried to cancel Dish service since 24Feb. 2023. I have call numerous times only to be waiting for 40 mins or more. I was able to finally talk to someone a few times but only to be transfer to the Canx. Dept. and they never picked up my call. So I was waiting another 40 mins. And no one in the Canx Dept. would pick up my call. I cannot afford Dish any more because I have cancer and I need money for treatments. I want a full refund starting from 24 Feb. 2023 to the present date of 29 Mar. 2023.

After I have been trying to contact Dish vie phone or online for over two months to cancel my service they now tell me it would cost me $300 to cancel. And im canceling it due to the fact the system has been so messed up which is there fault not mine I shouldn't have to pay $300 for canceling due to there system being down for this long. Also the service barely works when it did come up. there is no reason I should have to pay to cancel srvice that hasnt worked for me in months.

I'm writing to you in reference to my service was suspended in Jan. And they been charging me my regular bill which I have paid. I was turned off not knowing my auto pay was interrupted due to a hack and the bank closed my credit card without being notified that they had. So now without being able to get through Dish they had me on hold for 4 hours. I stayed on needing to talk and cancel my service. I'm on hold now call at 7 am and on hold for 45 min. So far. Please I need to cancel call me so I can finalize this cancelation. My name is Joan Mccraw

Thank you

Last month I called in to cancel my service and was told if I stayed I would receive a $40 discount on my bill for the next 6 months and would receive credit on my last bill. I received my bill and there was no discount or credit applied. I called the billing department. Was on hold for over and hour and finally got someone and explained what happened and the guy apologized but stated he couldn't look up my account because their system was down and there was nothing he could do. I told him just to cancel my service and stated I needed to be transferred to a different department for that and there would be another hold. I decided to call back and I've been trying to contact for more than two hours and still can't get a hold of someone. I even used their online chat option and get a message their system is down and to try again later

This is ridiculous. They were hacked over a month ago and still can't get their stuff in order. I'm done with Dish and I just want to cancel.

Want to cancel now.

On hold with Dish for over 1-1/2 hours today and over 80 minutes another day.

Want to know why I am cancelling:

Besides the fact that Dish has not informed customers about a possible security breach and lack of customer service. Dish states, "Our system is down", this is not my problem, it is Dish's problem. They have had more than enough time to resolve their system issues.

There should be a way to cancel on the website and not have to call in when you can't reach anyone. Oh, there is a new department for cancellations since last week, have 45 minutes on hold, they transfer you to the cancellation department where you have to hold an additional 45 minutes. This is not acceptable.

I have tried contacting DISH for two days, 3/26/23 and again on the morning of 3/27/23. Each time I call I am on hold for at least 45 minutes to an hour. Once I am connected, I get transferred again and that's another 45 minutes on hold. This is utterly unacceptable, and you should be ashamed of yourselves. Once I do get through, I will never, ever have your service again and I will never recommend your service to anyone. Also, you have some of the rudest representatives there is.

I paid a bill to cancel my service. Now I go online and it says I owe another $32. The account is closed so when I call it says my phone number is not attached to a service. I can only speak to a rep when I call for new service, but on multiple occasions I have been hung up on and transferred back to the automated line that doesn't recognize my account. One time it even said that there were multiple accounts associated to my address, which it didn't specify, so now I'm wondering if the hack that happened, had someone add service under my name and change information. Dish Network is horrible.

3/24. My service was interupted today for non payment which is not true. I've tried to make several payments using the online service but it has been down for a while. Trying to reach someone on the phone takes forever. They said their having longer wait times due to technical issues. They've had technical issues since early March. I finally was able to get through to someone earlier today and wa ready to pay my past balance but they added new charges so now that is no longer the case. I can't pay the new balance right now due to I'm recently unemployed.

I called the Dish service department in January to cancel my service. Today at the end of March I received a bill with late charges for three months of service instead of the cancellation fee.

I have been calling their customer service number every day, waiting for as long as 3 or more hours each call, even leaving a call back number. Then they transfer me and I wait another 2 hrs. then get disconnected!

I am totally disgusted with this customer service

My husband and I switched to Dish in December 2022 in order to get Fox. Dish immediately let their contract with Fox lapse. We have been calling for over a month trying to get the "free" movie channels cancelled before they charge for them. Obviously we haven't been able to talk to anyone and are now being charged. We never received notice from Dish about the ransom ware attack, were never notified that our personal information was at risk. They just happily keep drafting our money for services we have no recourse to cancel. I have no interest in doing business with a company who treats their customers this way. It's been a month and their systems are still down, there is no customer service, and they still won't come out and confirm that customer information was contained in the breach. We want to cancel service with this dreadful company, as it's been a train wreck from day one. We do not expect to pay a cancellation fee.

I have paid our account ontime for the duration of my service with you. We had no balance due as of november 2022, then in december we received a bill for 84.93. I contacted and spoke with a representative who reviewed my bill and told me the new balance would be 68.93 which I paid at that time. In full. Then we receive our next bill only to find it is again higher than its supposed to be, I have been trying to get this corrected, but I cannot access my account because of your "technical issue". And no one seems to be able to explain to me why we are being charged more than normal. I did not sign up for anything new, we have not had a tech here at our home and we are getting very tired of wasting time trying to get this matter corrected with no results. I demand a call from. 1. A manager, 2, someone that speaks english well, 3, an actual explaination of what has happened to bring our bill to this total. Our service was disrupted, after I was promised it would not be, for a "past due payment of $15.83. (again which I paid on the spot)... What the heck is going on with dish?

Sunday 3/19/2023 we switched from DTV to dish TV. We were left w/o any local stations and now Dish claims they cannot add and when they do it will be an additional $13. - mo fro free stations. The offer no recourse, management resolution, and phone contact is an hour to 1 1/1 hour to speak to someone. Dish is deceiving people and then increasing fees for the local packages. Need help to get out of this bad situation. Dish seems to offer no help.

I was able to send an email on March 8th to Dish asking them to cancel my service and stop my auto pay. They replied that they stopped my auto pay and someone would be in touch after the systems were restored about the equipment. I called again before my payment was due to come out and was on hold for 2 hours. The only thing they are able to do is accept payments and mail bills. They are conveniently unable to take any other actions in our accounts. I called back on the 19th when they said their system would be restored and they are still unable to help. Now they are saying the 27th. They took my payment out of my account on the 20th not prorated of course. I called today on hold for another 2 hours and again the only thing they can do is take payment. He told me they could issue a credit for seven days. I asked to speak to a supervisor there are none available. It's appalling to me that somehow they are able to get up and running to collect our money but are unable to help in any other way.

I would like to also say what a great way for Dish to take care of their employees and set them up for success. It's not their fault but they are on the frontline dealing with call after call of angry unsatisfied customers and unable to provide any sort of solution. This whole situation is shady.