DISH Network
Reviews and Complaints

Been with Dish almost 2 years (22 months to be exact). After signing up initially they rolled out new equipment but I could “pay” to upgrade. Called to cancel several months ago due to increased cost and old equipment and was hit with the $20 a month to get out of contract mess. Finally got fiber internet in my neighborhood so after it was installed I called to cancel again. For a week, 2 hour wait times, others I know also canceling had same issue. Finally waited 80 minutes today to be chastised about my time with dish. The rep started out excited and talkative but once I explained I wanted to cancel it was all downhill and down to business. So APPARENTLY you have to pay $20 to receive a cardboard box and mail the equipment back. 1 box per item so $40 for me. Nowhere to deliver or drop off equipment and no way around this. Total scam! Based on how many are on long wait times, lots jumping ship.

I have tried to cancel Dish service since 24Feb. 2023. I have call numerous times only to be waiting for 40 mins or more. I was able to finally talk to someone a few times but only to be transfer to the Canx. Dept. and they never picked up my call. So I was waiting another 40 mins. And no one in the Canx Dept. would pick up my call. I cannot afford Dish any more because I have cancer and I need money for treatments. I want a full refund starting from 24 Feb. 2023 to the present date of 29 Mar. 2023.

After I have been trying to contact Dish vie phone or online for over two months to cancel my service they now tell me it would cost me $300 to cancel. And im canceling it due to the fact the system has been so messed up which is there fault not mine I shouldn't have to pay $300 for canceling due to there system being down for this long. Also the service barely works when it did come up. there is no reason I should have to pay to cancel srvice that hasnt worked for me in months.

I'm writing to you in reference to my service was suspended in Jan. And they been charging me my regular bill which I have paid. I was turned off not knowing my auto pay was interrupted due to a hack and the bank closed my credit card without being notified that they had. So now without being able to get through Dish they had me on hold for 4 hours. I stayed on needing to talk and cancel my service. I'm on hold now call at 7 am and on hold for 45 min. So far. Please I need to cancel call me so I can finalize this cancelation. My name is Joan Mccraw

Thank you

Last month I called in to cancel my service and was told if I stayed I would receive a $40 discount on my bill for the next 6 months and would receive credit on my last bill. I received my bill and there was no discount or credit applied. I called the billing department. Was on hold for over and hour and finally got someone and explained what happened and the guy apologized but stated he couldn't look up my account because their system was down and there was nothing he could do. I told him just to cancel my service and stated I needed to be transferred to a different department for that and there would be another hold. I decided to call back and I've been trying to contact for more than two hours and still can't get a hold of someone. I even used their online chat option and get a message their system is down and to try again later

This is ridiculous. They were hacked over a month ago and still can't get their stuff in order. I'm done with Dish and I just want to cancel.

Want to cancel now.

On hold with Dish for over 1-1/2 hours today and over 80 minutes another day.

Want to know why I am cancelling:

Besides the fact that Dish has not informed customers about a possible security breach and lack of customer service. Dish states, "Our system is down", this is not my problem, it is Dish's problem. They have had more than enough time to resolve their system issues.

There should be a way to cancel on the website and not have to call in when you can't reach anyone. Oh, there is a new department for cancellations since last week, have 45 minutes on hold, they transfer you to the cancellation department where you have to hold an additional 45 minutes. This is not acceptable.

I have tried contacting DISH for two days, 3/26/23 and again on the morning of 3/27/23. Each time I call I am on hold for at least 45 minutes to an hour. Once I am connected, I get transferred again and that's another 45 minutes on hold. This is utterly unacceptable, and you should be ashamed of yourselves. Once I do get through, I will never, ever have your service again and I will never recommend your service to anyone. Also, you have some of the rudest representatives there is.

I paid a bill to cancel my service. Now I go online and it says I owe another $32. The account is closed so when I call it says my phone number is not attached to a service. I can only speak to a rep when I call for new service, but on multiple occasions I have been hung up on and transferred back to the automated line that doesn't recognize my account. One time it even said that there were multiple accounts associated to my address, which it didn't specify, so now I'm wondering if the hack that happened, had someone add service under my name and change information. Dish Network is horrible.

3/24. My service was interupted today for non payment which is not true. I've tried to make several payments using the online service but it has been down for a while. Trying to reach someone on the phone takes forever. They said their having longer wait times due to technical issues. They've had technical issues since early March. I finally was able to get through to someone earlier today and wa ready to pay my past balance but they added new charges so now that is no longer the case. I can't pay the new balance right now due to I'm recently unemployed.

I called the Dish service department in January to cancel my service. Today at the end of March I received a bill with late charges for three months of service instead of the cancellation fee.

I have been calling their customer service number every day, waiting for as long as 3 or more hours each call, even leaving a call back number. Then they transfer me and I wait another 2 hrs. then get disconnected!

I am totally disgusted with this customer service

My husband and I switched to Dish in December 2022 in order to get Fox. Dish immediately let their contract with Fox lapse. We have been calling for over a month trying to get the "free" movie channels cancelled before they charge for them. Obviously we haven't been able to talk to anyone and are now being charged. We never received notice from Dish about the ransom ware attack, were never notified that our personal information was at risk. They just happily keep drafting our money for services we have no recourse to cancel. I have no interest in doing business with a company who treats their customers this way. It's been a month and their systems are still down, there is no customer service, and they still won't come out and confirm that customer information was contained in the breach. We want to cancel service with this dreadful company, as it's been a train wreck from day one. We do not expect to pay a cancellation fee.

I have paid our account ontime for the duration of my service with you. We had no balance due as of november 2022, then in december we received a bill for 84.93. I contacted and spoke with a representative who reviewed my bill and told me the new balance would be 68.93 which I paid at that time. In full. Then we receive our next bill only to find it is again higher than its supposed to be, I have been trying to get this corrected, but I cannot access my account because of your "technical issue". And no one seems to be able to explain to me why we are being charged more than normal. I did not sign up for anything new, we have not had a tech here at our home and we are getting very tired of wasting time trying to get this matter corrected with no results. I demand a call from. 1. A manager, 2, someone that speaks english well, 3, an actual explaination of what has happened to bring our bill to this total. Our service was disrupted, after I was promised it would not be, for a "past due payment of $15.83. (again which I paid on the spot)... What the heck is going on with dish?

Sunday 3/19/2023 we switched from DTV to dish TV. We were left w/o any local stations and now Dish claims they cannot add and when they do it will be an additional $13. - mo fro free stations. The offer no recourse, management resolution, and phone contact is an hour to 1 1/1 hour to speak to someone. Dish is deceiving people and then increasing fees for the local packages. Need help to get out of this bad situation. Dish seems to offer no help.

I was able to send an email on March 8th to Dish asking them to cancel my service and stop my auto pay. They replied that they stopped my auto pay and someone would be in touch after the systems were restored about the equipment. I called again before my payment was due to come out and was on hold for 2 hours. The only thing they are able to do is accept payments and mail bills. They are conveniently unable to take any other actions in our accounts. I called back on the 19th when they said their system would be restored and they are still unable to help. Now they are saying the 27th. They took my payment out of my account on the 20th not prorated of course. I called today on hold for another 2 hours and again the only thing they can do is take payment. He told me they could issue a credit for seven days. I asked to speak to a supervisor there are none available. It's appalling to me that somehow they are able to get up and running to collect our money but are unable to help in any other way.

I would like to also say what a great way for Dish to take care of their employees and set them up for success. It's not their fault but they are on the frontline dealing with call after call of angry unsatisfied customers and unable to provide any sort of solution. This whole situation is shady.

I have been attempting to cancel my account since the beginning of February, and I have been unable to get through to customer service. Neither phone calls to customer service, nor logins into my account are getting through to the proper channels, and each attempt has been met with a pre-recorded message that states “we are experiencing a system failure and cannot take your call right now“ On a Sunday afternoon, I was able to get a representative on the line who told me they had a cyber attack on February 23 and they are unable to process any payments or cancel any services. I was assured that my request would be back-dated and that a rep would call me. However, I received another bill for services that I was not able to utilize and will be auto drafted from my account, which I am unable to stop since canceling an auto-draft requires a customer service representative to do so! Currently, I have been on hold for over an hour to talk with somebody in customer service and still cannot get thru.

I tried to contact dish for over a month to pay my bill while they were hacked, finally made a payment then I get a letter they are Charing me a late fee I'm behind and now raised my monthly payment, this is so uncalled for also sat on the phone for over an hour trying to contact them finally hung up i have a screen shot how long i was waiting, you can't talk to anybody i refuse to continue to pay them and you can't even cancel if you want . this is a bad way of doing business.

I started 4 weeks ago trying to cancel my service and couldn't get through by phone or the My Dish app, finally got to speak with a rep. last week and told her what I wanted to do and she transferred me to another rep. that was in Mississippi and he told me the system was down and gave a service credit until 3/19 and to call back. I called back on the 19th and after a 2 hour wait I got to talk to someone and told the rep. I wanted to cancel my service and he tried to give me a $20 credit off my bill if I would stay. I told him I wasn't interested I wanted to cancel. I was told system was still down and he would put in a work order for as soon as the system was restored on the 20th. Well I call back today to be put on hold for a estimated 103 mins. Why is so hard to cancel my service? I feel like I should be compensated for all this wasted time. The funny thing is he could have upgraded my service. I should not have to pay another bill, it's not my fault they won't turn it off.

Since Mar 2 I have been trying to change my programing it's now Mar-20.

I've called several time and twice someone told me I'd get call within 24 to

48 hrs.Never happend. My last call I made I talked to a Supervisor(Nechella) Who told me to call back Mar.19. In the mean time my account would be discounted Mar 2-19. Never happened. I've been lied to twice now. All I want is my package changed to the $79.00. One joey $7.00 removed and the $10.99

Protect plus removed. I've been more than patient. If you can't help with this please then let me out of contract.I can't

Call daily and wait hrs to talk.

Acct # [protected].

Thomas Houlton ph #[protected]

Thank you.

I have been on the phone for a total of over 6 hours in the hold line and getting cut off before I can talk with a tech rep. At my normal pay of 300+ per hour this is very irritating. I just got back from a week of camping and could not use my satellite dish because I could never get anyone to ping my satellite. I have dish at home and pay over $100 per month and don't get channel 7 this year and channel 5 last year as your company held us hostage to your negotiations for payment of these channels. We never got a discount and missed lots of our favorite shows. This situation I am in now involves the extra 7 dollars per month for each Wally in my RV account. I pay every month whether I use the dish or not and cannot get any service. There should be no reason why I can't access my Satellite. When I call - I am placed in a hold line for up to 908 minutes (15 hours! that was the Saturday March 11 at 8:30 message!) and when I get connected I am then directed to another division (that closes after 5 PM) and placed in another hold line for 1 or 2 hours more and have been disconnected twice after the outrageous holds! I am VERY frustrated and have not been able to use my RV Satellite for my last 2 camping trips.

I just had dish installed around February 22. I do not like the Dish Format, so I have been trying to contact them to cancel the service. Apparently, Dish has issues with system hackers. Unfortunately, they did not tell Dish Customers that personal information was compromised. I found it coincidental approximately five days after install, my credit card was fraudulently being used. Fortunately, my Bank and Amazon alerted me of unusual activity.