Dnata
Reviews and Complaints

Customer service representative
_
Customer care centre
P.o. box 1515 dubai, united arab emirates
Toll free: 800 dnata (36282)
F +[protected]
E : [protected]@dnata.com
Dnatatravel.com
Above is the details for a poor service.
I have sent a customer support request on 9th september. as my wife is coming on vaction and I booked the hotel for 5 days. I sent an request to change the name for the hotel booking, but no help I recieved instead they are trying to cancel the booking and make a new booking which is claerly shows how helpful the dnata company is.
I will never trust and I hope it will reach others about the unhelpful ways the dnata company is.

Dear sir:
I am native of india I received a confirmation letter from "dnata" from one indian moreover he asks me to deposit money immediately but I didn't believe because dnata is one of the leading company they didn't ask any money so I request you to clarify my doubt
Conduct no: [protected]., [protected]

Dear sir, your registration will be done here.
A/c-[protected]
Name - master chand miah
Ifsc code-sbin0003684
Thank you.

Still awaiting response to the below msg

Sent from yahoo mail for iphone

Begin forwarded message:

On tuesday, february 27, 2018, 8:18 pm, kalpana tripathi wrote:

Inline image

Inline image

To customer care

I had booked the e ticket 157 [protected] 1 in the name of shweta tripathi
With dnata. One leg of the journey is already completed. Awaiting the refund amount of the return journey which got cancelled.

Attached is the copy of message from qatar airways and the e ticket I have paid by credit card to dnata. Attached is a copy of invoice too

Ihave been calling dnata many times in december 2017 and january 2018 for my qatar airways refund. I was misguided to get in touch with qatar airways. I have had back and forth communication with them and attached is the last message that they have sent to get in touch with my travel agent.
I request a thorough compensation for all the hassle and negligence that I have suffered with dnata.
Kindly do the needful asap.

Dnata lady staff at 9th morning counter a vietnamese whose name tag was not seen properly did provide me & my family an utter rude service

When were called to check in she was already having un pleasent face/approach and never greeted us. Then said I have not done the booking properly as it was not against
The same cluster and had 3 bookings for 3 seats for me and my wife & child. When I said, the booking was not done by me & done by the royal brunei airline staff and wanted her to fix any issue without telling me the problem. Then she reacted quite
Unprofessionally raising her finger to me and said she would not do the check in for me and called the other people who were behind me for checking

I did not move and then royal brunei rep as well came and said there was no issue
As the 3 seats are confirmed booked properly against 3 reference nos and wanted her ti complete the check in and she still refused it and finally called the dnata shift/night supervisor and again in front of him she raised the finger and pointed at
Me again which the dnata supervisor even witnessed and I said I do not wish to talk to her and finally the check in was completed

Her approach is utter rude, pathetic, un professional who had not been trained nor educated how to treat a passenger client and way of taking is quite un pleasant. I do not like ti be treated in the morning and the 1st time encountered such a pathetic situation.

I would like to know what actions taken to fix this issue and avoid same repetition by the same person iun future not even to me and for others as we never expect such a horrible situation before any flight

Name : ranil jayawardena
Ticket no : 672 [protected]/92/90
Flight : b1 097 / 9th july 2018 etd 0150 hrs
Seat no : 49 a/b/c

The check in representative named mohamed yousef on the attached flight in the counter had abusive behaviour. He tore the checked in boarding pass for my sister humira tahir and my mother munira tahir. As he wasn't able to find the current uk visa for humira tahir, he made a statement that she cannot travel. I said you cannot say something like that, before making sure what the issue is. As my father who was travelling with us as well, showed him the current visa for her. He was very rude and kept telling me that don't teach me how to do my job. I kept telling him this isn't the right way. However, he started becoming very emotional and tore the boarding passes for above mentioned family members. It is very sad as it looks like mr mohammed yousef isn't trained well on how to deal with the customers. You as airline shouldn't hire people who behave like they have come from the streets. It's a misrepresentation of the airline due to ill mannered professionals. I tried to take the matter to mohammad zakir who was an elderly man, he was a nice gentleman but he tried to cover for him for telling me to forgive him. However, how could a forgiveness is done when the gentleman still has such kind of behaviour and still had a smirk on his face. I am very disappointed to look at the low quality of customer service from a supervisor who didn't have enough control of their subordinate.

I have been very sad, as my wife who is 4 months pregnant was standing next to us as well. She had to go through an emotional distress as well.

I would like for you guys to please take strict measures against mohammed yousef, because if he gets away with this he could do it to other customers as well. My uae contact number is [protected], my email address is m.N. [protected]@gmail.com. Upon my return I will also personally visit your offices and will speak to the higher management as this incident shouldn't be repeated again. I run a business my own and customer relationship management and customer service management is the key to success. Right people must be hired for the right jobs and not people who think they are thugs.

Looking for a reply from your sides with a corrective action.

Thanking you

Muhammadnadeem tahir

Dear Sir,

My son (7 yr old) was travelling to Mumbai from Dubai on 4th July via Air India express flight and I had taken unaccompanied services by paying additional service fees but I was disappointed by dnata staff behavior.
lady was not at all co-operative and was telling my son to pick his bags and just follow her. it was such inhumane behavior to be with kid who is travelling alone and upset about it. instead of taking good care and papering, rude behavior is served in service.

also she didn't share any contact number to be in contact with my kid.

kindly look into matter and would like your compensatory action to proceed further accordingly.

regards,
bindiya
[protected]

Hi,

I booked for hote accomodation at Swiss through Dnata on Mar 3rd 2018 & later on May 8th 2018 I cancelled my booking through dnata itself due to personal reasons. When I asked for refund Dnata employee told it will take 30 working days to get refund. I said ok and waited for 35 days, but so far I didn't receive my refund. So far I would have called more than 10 times to dnata office. Every time without fail they will ask my name and mobile number to contact but nothing will happen other than the response saying it is getting processed through fast track.
Moreover I have send number of mails to check but no proper response since they are passing the ball between customer service & finance team.

I am not sure on how to proceed with this.

Anoop
+[protected]

Hope you both are doing great.

I would like to bring into your attention about an incident that happend with my wheelchair bound wife today at flight number pa 611 dubai to peshawar dated 23 june 2018.

At dubai airport we reached to airblue counter and asked for a wheelchair assitance upon which we were asked to show some medical documents proof which we provided right away. (we have been travelling all over the world and have never been asked about the medical proof but we did that happily anyway). Few minutes later a lady named shumaila appeared and started talking in a very rude and unprofessional way to me and my full time wheelchair bound wife and asking all irrelevant questions about my wife. When I asked her to lower her voice a bit she threatened to cancel our booking which was done almost 6 days earlier.. I repeatedly requested her to be calm but she continued bullying me and my wife terribly.

We anyhow left the counter and was assisted by airport staff to immigration but was surprised once again at boarding gate when shumaila along with another colleague (martha) of her ganged up against us and wanted to confiscate my cell phone due to their fear of we having a recorded video of her bullying my wife.. I again tried to stay calm as did not want to trouble my already upset wife at that point. I must confess that if I was treated like this when alone I would have never hesitated even for a second to call the police based on my knowledge of the uae law being a resident for 18 years.

I know airblue staff has been very cooperative whenever we have travelled but these 2 ganged up females need to be punished for such an inhuman and degrading behaviour. Airblu can not afford to treat passengers the way we were treated today.

For your info a separate procedure will be taken to furnish a formal complaint to human rights relevant authorities.
I am also working with dubai courts on how to proceed legally against this airline and the two persons who think of wheelchair or limited mobility passengers as a burden

Details.

Nasir ali khan

Wife durdana fazal (wheelchair bound)

3rd passenger and witness huma zulfiqar.

Hope to hear from you soon.

Regards

Nasir ali khan

Managing partner

Sr group of companies

Bayswater tower office 208 and 209

Business bay dubai.

Off tel [protected]

Mobile.[protected]

I assisted my mother to check her bags in last June 18th 2018 at around 8:20pm - 8:40pm for a cebu pacific flight 5J15. My mom (Cristina Biscocho) was flying alone and a senior citizen at the age of 61 yrs old so I was the one handling all the luggage for her. When we reached to the check in counter, we were assisted by the a blonde lady (somewhat russian or serbian by nationality), at first she did the whole check in for my mom accordingly but when I started to ask her that we are declaring all my mom's luggage as fragile since it has electric blender and some souvenir items in it she seems impolite in a way by expressively not showing any smiles and she seems to be exhausted and tired. So I let it pass. The moment I asked her again to double check if she is done putting all fragile stickers into all 3 of my mom's luggage she rudely answered me that she was putting the sticker based on the luggage I only pointed at in an arrogant way. Me and my mom were shocked with her reaction, and told her that I was only asking her nicely to make sure that nothing will happen with the stuff inside. As a matter of fact I clearly instructed her to declare fragile on "all" luggage while pointing at either 1 of the luggage in general. Reason why I was worried is I only saw her putting the sticker to 1 of the luggage only and her face is like eager to let us go immediately.in the first place when we boarded our luggage she never even asked us if there may be anything breakable in the luggage which all other airlines does during passenger check ins but she did NOT!

It made me so upset that I have to walk out directly and was eager to speak to her supervisor but did not want to make a scene with some people around us, when I check on her tag, to get her name, unfortunately, she must have removed it. As soon as we turned our back on her, she made sure we heard the loud exhale from her from her mouth conceiving that she must have been relieved that we are leaving her counter. It was totally a rude gesture! We as the customers/passengers were even the one who have to adjust on her attitude and would hope she wont keep doing that to any other passengers as it give the company a bad impression of hiring such employees like her.

Due to a change in airlines, my luggage and my daughter's luggage did not arrive at ZRH when we did. We completed the necessary forms at the D'Nata lost and found center at ZRH and we were told the airport would deliver the luggage to us when it arrived even to Innsbruck, Austria where we were staying. Our luggage arrived on Sunday June 10, 2018 on the morning flight. I received one call from D'Nata with no return contact information. I tried to contact D'Nata via telephone 10 times over the next several days and submitted 3 messages from the website and never got a response. On Wednesday, June 13, 2018 I drove from Innsbruck to ZRH to pick up our bags since I was not getting any response from D'Nata. The customer experience we had was horrible. We had to purchase new clothes due to this delay. I expressed my issue to the D'Nata representation when I picked up my luggage and they had no explanation but simply said "I understand."

Before the flight entering, ther Danat employe ask my carrebag, I told not possible. I ask may know the reason, he told not allowed this, he not explaining, he just shouting frend of people, after the one person came he told sorry my mistake it's happen, what is this, first shouting me without any reason, also I ask to employe for ID, he told not possible, I said I want to make complind, he told if your making compliant you can't travel ( I think it's from Egypt another one india ) what is this, I don't understand as a passenger don't ha t any rights .. waiting for your replay, also am going to put anoint this issues in all review website, ...
traveling details: traveling to CCJ, flight number X344.

- acm/[protected], trn/[protected]
- early april 2018

I tried changing my booking over the phone for hotel and transfers the first cs agent called me back that same thursday evening and said that both has been confirmed - I thought what a great service. But then the confirmation of change has only been sent for the transfer booking and not the hotel.
No calls or information was given from friday-sunday, I thought fair enough given it is weekend in here and the destination i'll give time until monday.
Came monday noon still no words from them.
I called again and they said it hasn't been confirmed by the hotel.
?
Anyway, after a long winded calls after calls emails after emails I decided to cancel the hotel booking.
They charge me fee for admin - which was appalling, and they said money would only be refunded after 21-30 days.

Completely ridiculous! Given that the hotel itself didn't even charge for this cancellation.

I have then booked a different hotel and asked them to change the transfer service place.
They confirmed and even sent confirmation letter, updated booking etc.
But today I found an email from them dated 5 days back that since the location of the hotel is different there will be additional fee of 40 dhs.
After the confirmation!
So I called them and they said "we need to call you back because this fee may has been changed"!
Why do they have to wait for 5 days until I actually call them instead of them doing that.
They had to rely on the email only as means of communication that is important like this - concerning a change in a client's booking?

Totally not happy with their service and will never book with them again.
Unreliable and their understanding of service is only to say "I am so sorry ma'am, I do understand!".
No they don't understand.

It is every the nightmare scenario when on vacation..a missed flight. Despite all the best laid plans, it does happen even to the most prepared and seasoned traveler. On 11/13, we arrived at the Dubai International airport around 8pm having missed our Swiss Air Flight to Muscat, Oman. The tickets for our Swiss Air flight were non-refundable and we had to arrive into Oman on 11/13 since we had car, hotel, and other reservations that were pending for us.

We noticed on the departure board that there was an Oman Air flight that was departing Dubai at 10pm. So with few options remaining, we went to the Oman Air counter and they directed us to the DNATA counter to purchase the tickets for the 10pm flight.

The first thing that put us off was the other two female agents shifted us to the one MALE agent as if they weren't permitted to help us. We explained to the male agent our situation, and instead of trying to help two foreign tourists, he took advantage of us. He immediately states that this is a full flight and we are "lucky" since there are "two seats" left. This should have been the proverbial Red Flag, since that is the classic sales strategy before someone rips you off.

Needless to say, because we were purchasing the tickets last minute they were expensive, like $495 USD expensive. But we had not choice so we paid it.

Once we proceeded to the gate, it was clear that the 10pm flight to Muscat was most DEFINITELY NOT full. In fact, when we boarded there were no less than 20 seats open in Coach. So thanks DNATA for taking advantage of two travelers in distress. I hope the male gate agent (didn't provide his name) working on the evening on 11/13 feels good about himself.

I would advise ALL TRAVELERS to avoid doing business with DNATA if possible since they are only concerned with profits and not providing any type of honest customer service.

My flight was from Cairo to Dubai via emirates airline on 7th August reached dubai at 7 am with My Mother, and I requested for a wheel chair for her which was ok in Cairo but once I reached Dubai they brought her a wheel chair but after two minutes they said "sorry your mother name isn't listed in wheel chair request" I said it is already requested from Egypt
One very aggressive guy named Rajesh Wadev (from Dnata) replied very Rude and shouting "you have to wait at least 30 Min"
Totally unprofessional, careless about people,

Good afternoon,

I booked a flight with Dnata online service for the 9th of September 2016 and I had to cancel it because my father passed away and had to relocate from Qatar to Italy immediately. For this reason Dnata gave me a flight voucher which expires on August 3rd, 2017. When it was time to reschedule my flight or get refunded they found all sorts of excuses not to do it. I searched up another alternative flight on Qatar Airways and they told me in their system they were seeing double the price. Then I asked for a refund and they told me they could do it as the credit card and account used to book it do not exist anymore. I have everything in writing as I exchanged email correspondence with their Customer Service.

ACM/[protected]

I cancelled a holiday booking made through Dnata in Dubai on the 20th of March 2017 and received a confirmation email of the cancellation on the 23 March 2017 where it states my money would be refunded within 21-30 days. Upon enquiring I was informed it would be 21-30 working days.
Today on following up I was told it would take another 15 days before my money would be refunded. This is now 41 workings days and still no refund. This is totally unacceptable and is the worst customer service I have ever received from a travel agency. Is it ignorance or total disregard for customer service or incompetence?

Dear Sir,
With due respect I would like to raise my point about one of your employee/ staff of Dnata buss services driver, person name Mr. Maqsood Ul Hassan, he is working as Driver in your companey for the last few years, he belongs to Karachi pakistan, I was meet with him in karachi in pakistan, on that time he insist and offered job for ur compny and certified and confirmed me about job in your respected companey for driver, therefore in the behalf of your respected companey name Dnata buss services, he has taken/kept Rs. 60, 000 PKR on 14 september, 2015 through the UBL bank branch money transfer.
On the usage of name of your respected compeney, which Is highly un ethical and criminial act and which totaly against the rules of any reputed compeny policy,
I am a Government employer of my countery now, and serving my duties in pakistan respectfuly as Patient care officer in a Cancer hospital with chairman of PTI Imran khan, kindly take strict action regarding my this request, and make lesson this kind of crupt person, to the front of people
Your facilitation in this regard will be highly appreciated.
For any query you can easily contact please.
Conact Number [protected]
Thank you
Best Regards;
MUHAMMAD AHSAN
PATIENT CARE OFFICER
KPK GOVT. PAKISTAN
Cancer Hospital KPK

Since I know you are the handler of Alitalia flights in Cointrin Airport, Geneva I am furnishing you a copy of my complaint letter which I sent Alitalia on July 21, 2016. My flight is Alitalia but the staff who mishandled me were your DNATA staff. To date, I have not received a report back on my complaint about the abusive behavior of the DNATA ground staff who attended to me at check in counter on July 2, 2016 at about 530 pm at the Cointrin airport. I have refused the apology of Alitalia and their offer of a partial 250 EU compensation for my flight delay on AZ 130 on July 15th demanding feedback on my original complaint against DNATA’s refusal to board me without reason and proper documentation on that July 2 flight AZ 577 to Rome.

21 July 2016
The Customer Service
Alitalia

On July 2, 2016, at around 6PM, I was refused boarding at the Cointrin Geneva Airport for my 7pm flight to Ancona by an Alitalia/DNATA check-in “supervisor” for what he called "bad behavior". This was after I and my friend noted his rude and unprofessional behavior. I asked to speak with his superior. The superior who identified herself as Ms Sylla Mame came 30 min later only to tell me I am already too late for my flight. The details of this incident are in my complaint letter already emailed to Alitalia.

I want redress for the undue and severe stress caused by your staffs' s unprofessional and baseless conduct creating the chain of problems which followed. I definitely want to be reimbursed for the extra expense of buying a one way Vueling ticket to Ancona the next day for 305 CHF and the costs of paid two nights reservation at the NH Ancona hotel (7, 148.06 Phil pesos) paid train reservation tickets from Ancona to Foligno (EU 9.85) plus additional train expense from Rome to Assisi (EU 8.24). All these expenses were wasted because of DNATA's unjustified refusal to board me!

I want to formally complain about the unprofessional and rude conduct of the Alitalia/DNATA staff who dealt with me on the night of July 2. Only Ms. Mame provided her name when asked, the other two refused. I will expect a thorough and speedy investigation into this matter.

Respectfully,
June Caridad P. Lopez MD
Professor
University of the Philippines

Hello,

I was supposed to fly to Qatar (connection) at 5:30. I arrived at 4:30, No luggage, online checkin, e-gate in hand. I thought I am better off printing my boarding pass, and I gave my passport to the counter personnel (girl). Your ground staff took 40 minutes to check what is multi entry visa and after insistence it turns out my visa is valid, and they just wasted my time.

At this stage, they wouldn't allow me to board anymore as I was "late", and they refused to help me at all. The QA-Supervisor and your shift leader started telling they don't care and it is my responsibility and talking in a very offensive way.

Is that acceptable in your opinion?

Samer

Dear Sir /Madam,

In regards today I talked with your customer service department, Iam kindly raising this issue which Iam facing with one of your staff which details are attached. On august month as I was looking to buy a car I happened to see sunil’s advertisement in dubizzle for selling a car. I called him and enquired for the advertisement he placed, but I found out the given car in the advertisement was costly for me and I told my budget. At that time he told he is working in Emirates and there is an internal website for emirates staff which he is normally buying used good conditioned cars from there and he will sell them to the market. Finally he found for me a car suiting my budget and I paid money via cheque and has been advised the car is in workshop and will soon do the registration. After that I called him several times for my car or either money he told the money he used for buying some laptops which he is doing a side business and he he will get very good profit out of that and he will return the money soon. Later I called him he told he has to pay his rent cheque which is due or he will be out of the house. Every time me or my husband calls him he gets excuse. After calling him so many times I told him Iam going to deposit your cheque in bank. At that time he was confidentially telling me that you can go and deposit the cheque. As I took a decision this month to deposit his cheque and when I went to the bank and checked there is money in his account was told there is money, so I wrote the date and submitted the cheque, they told the signature he put in the cheque is totally different which they have in bank.

Please find attached whatever documents I have with me.

Kindly seeking your assistance and advise.

Thanking You

Elson Mathew
[protected]