Dnata
Reviews and Complaints

Dear Sir

My name is Prasanth, a frequent traveler as part of my job profile and have been happily living in this great country for the last 10 years. I feel it is one of my commitments to bring to your attention when I /someone near me, experience an unpleasant situation at the airport. Today my family was travelling to India and I was on my way to Oman, happened to be at the Air India check-in counter together. I think the person in-charge of the counter was Ms. Precious (apologies, If I misspell the name). Though we had already checked in and have the boarding passes printed and carried it handy, we were kept waiting and she processed another sets of boarding passes taking her own time - it was extremely slow that one would notice, as if someone doesn't want to take care of us. We had 4 luggage's to check in, the challenge was when she asked me to take out the two luggage already placed there and wanted me to place it in different order, it was just a mere trouble giving and nothing else. Without moving the belt an inch she was asking me to keep the luggage in parallel which simply couldn't fit in the space - not sure what was her logic and when I asked her why am I being asked to do this, she was not giving any reason but kept repeating to take one out, put the other in and rearrange things etc. I had to tell her that she was troubling me a lot at one stage. Above all these, the attitude of the person when I said thank you after providing the boarding pass was strange as well. while me or anyone else travel with family somewhere, these kinds of experiences are something we would like not to see. We are professionals, certainly understand when someone advises us to do something for a reason, and can realize if they are purposely giving us troubles - this was just troublemaking - certainly, every customer would like to see nice behaviors only

I just wanted to contact you regarding a very unpleasant encounter with a flight assistant in Schiphol airport.
On 11 June at 16:35 p.m. we and many other people were waiting in Amsterdam Schiphol airport to check in for the Air Baltic flight BT620 to Riga (gate B17). At 16.37 p.m. a flight assistant DOMINIQUE arrived and started to command people in a very un-polite, arrogant manner ("why do you stand here?", "I cannot help you if you stand here!" etc). Her manner of talking to people was really unpleasant and un-polite and also other people noticed it and talked about it. She also chatted with the other assistant for quite a while until she started to check in people.
We met the assistant Dominique again later, at around 18.20 p.m. when we boarded the flight to Riga. My husband and I were coming through the boarding gate at the aircraft with our 4 year old who was tired and sleeping in my husband's arms. Dominique was sitting at the desk and painting her lips at that time and paying to us no attention (not greeting, not looking at us, anything).
Yet, when we scanned our tickets and went through the boarding gates, she shouted at us in a raised voice - where are you going, why did you not present the third ticket? We explained that we could only present one ticket at a time and had to walk through the opened gate immediately after doing so, and that we have a small child who cannot present his ticket himself. Then she scolded us in a very aggressive tone - "you had to present me all three tickets! Next time I will confiscate your luggage if you do the again!"
We said that she was busy painting her lips when we came and that she paid no attention to us although she saw that we have a small child in our arms.
The whole manner of her talking to us at 18.20 p.m. and also previously, at 16.37 p.m., to us and to other people, was so arrogant, commanding and unfriendly, that it simply struck us. How is such an unpleasant, uppish person who obviously likes to display her power position allowed to work as an airport attendant and represent Amsterdam airport? All other attendants whom we have met there were very nice, so Dominique's behaviour and attitude to people was in such sharp contrast.
Do you not train people about some basic behaviour guidelines? She was so rude to us, didn't even greet us and acted like all the people she attends to are some second-class creatures to herself.
This should not be acceptable in such a high- standard airport like Amsterdam Schiphol.

I have been writing to the contact center regarding a price difference between the price on the internet while booking, and the actual price charged. We have exchanged 34 mails, but there is always a promise of getting back, but never a resolution. I can forward the complete email conversation, but I need an email to escalate this issue. Last email I sent today:

Hello,

This is the 34th email in this series, and I need a reply ASAP. This is the most unprofessional organization I have dealt with.

I need to escalate this to the higher management, obviously you can not resolve this at your level.

Please help.

Thanks

Sanjay Gupta

Dubai Mobile: +971 [protected]

On checking in this morning for a lufthansa flight, after our Austrian Airlines flight had been abruptly cancelled at the last minute, we were beyond appaulled at the utter lack of professionalism and customer services displayed by the 2 female staff members on the check in desks. We stood patiently waiting to be called forward to check in for our flight. The 2 members of staff on duty completely ignored us and continued to talk among themselves. As we were the only people waiting, after what seemed like an eternity we were finally acknowledge. No apologies, explanations were offered, no meal tokens.. Nothing. We would like the 2 staff in question to be questioned on the matter and given feedback as to actions to be taken.

I booked a trip with danata travel silicon oasis, to go to turkey, included flights, hotel, and pickup.
I arrived on 3rd of june and I didnt find my taxi or my name, then I called danata, I made a complain they called me and they apologise and told me that that we will confirm your pick up on 7th to airport, I wait taxi tell 7.15 pm and he didnt come, he supposed to come 7 pm as per them.

Is this professional?! I took taxi with my family and trying to not lose my flight as well, as I lost 2 hours in 3rd of june waiting my taxi.

Really im very angry and disappointed from such a service!, will make sure I will not use this danata again, I will tell my friends and relatives ti not use it ever, I will put my experience on facebook and twiter, I will go to all ministries related to this in dubai, I will make sure you will pay a lot for this.

Hi There

I need to lodge a complaint against misbehaviour and carelessness of your staff member for the emirate flight EK415. The lady who was the wheelchair assistant banged the hand carry on my mother's legs without realizing that she is on a wheel chair and can have some problem with her. She got hurt as her leg is broken and operated thrice.

I feel lack of confidence after her behaviour as if she would have taken care of her at later stage? In future we would think twice to get a ticket booked from emirates. This was my first experience with the airline and has NOT been worth it because of the customer service provided, especially to a wheel chair traveller Durdana Rizvi. Hope an action is taken further.

My Heart was broken when i saw the way My Mom was treated with her broken leg she wants to say that bag is to heavy for her to put in her lap but that lady was so rude and in harry that she bangs on Mum's leg .No Apologies was there .

Further I will wait for her arrival to home if she will have any problem due to this incident i am going lodge a comlian than to sue that lady .

Thanks
Syeda Rizvi

faaiq.[protected]@gmail.com
please contact me for further details

We board a Singapore Airline flight from dubai going to singapore on 25 April 2019 and before boarding, one of your staff approach us and requested us to check in our carry bag. We did not agree because our bag has no lock. But he insisted because there was a bag congestion in the luggage cabin and assured us that nothing will be lost and our bag is in safe. Having the confident that our bag is safe after your staff assuring the safety of our bag, i handed over the bag to him before boarding.

Upon reaching singapore and taking our bag from the conveyor, i noticed that our bag that were handed over to your crew was opened. I immediately check the bag and found out that the 2 mobile phones were taken out from the box inside the bag including the accessories.

Immediately i filed a complain at Singapore Airlines Lost and Found Section. A copy was attached on this complaint report.

Kind advise what further action should i do in order to retrieve the 2 mobile phone.

Hoping that you'll take action on this incidents and help us retrieve the mobile phones.

Please find my mu skywards #[protected]

I was traveling with my family to Dubai on 18 April 2019, EK090 in Business Class.

I asked one of your staff if we could check in the kids cabin bags.

He started to be rude and when I asked for his name he refused to give his name and said "I have no name" and when I asked for this position he said "I have no position".

This behavior is unacceptable. Sorry, he should give his name. He was one of the 2 people boarding passengers, European looking. The other person a male Moroccan descent was very nice.

My contacts are below:

+[protected]

+[protected]

+973 [protected]

[protected]@gmail.com

Dear sir maddam,
I'm parisa Sadeghi who applied for the job customer service agent 10 days ago. after 6 days which is saturday (2 days ago someone called me with private number and asked me some questions and said someone will call u in 2 weeks to arrange a face to face interview. Then today someone else emailed me and said sorry your application is unsuccessful. I dont really understand it. I was extremely happy and excited for my interview that even from now I started doing some search regarding your company in order to be ready for my interview. This is not fair at all. How can someone say I call u in 2 weeks for interview and soneome else email me just now and say sorry we can't take your application any further. Its not right to be honest. I even encouraged my sis to apply but that email now destroyed all of my encourage and interest.

Hi
I booked a full board holiday on your website
Cost 6280 AED
I did not check the confirmation so when we got to the hotel they said it was half board only
I checked the exact same holiday on your website for half board the cost was 5500
I complained by email to customer services a few times each time I got no where
I finally spoke on the phone to a different department
He said the price difference was market fluctuations
He said if I could prove I booked full board they would look at it again

We would like to complain about the staff driving this cart 037 because he was rude our family we were flying from gate c6 on Saturday 29th December this happened around 9:45am. We are family of 5 we two small kids in trolley we were there with other family of three all adults. I asked if it's possible to drop us as its far and difficult with kids and luggage. He said its exclusive for people with wheel chair. Then when went he took the other family and drop them. We had to walk 15 min with trolleys and bags. We felt so frustated from this discrimination. If it's not allowed its shouldnt be allowed for everyone

Hi,
I am boarding the IX434 flight from Dubai to Kochi, Terminal 2. I would like to highlight the double standards shown by dnata on excess baggage policy. While entering the bus, the dnata official did not give an option to check in the excess baggage into the Air India express.
It should be noted that Fly Dubai allows to check in the baggage before we board the plane.
Why is the policy different for different airlines, while the service provider is the same. I have been given an invoice of 120AED because of 2 kgs excess.
I would like to get this refunded and kindly let me know the escalation and the claim process.
Regards,
Paul Raphael
Mob +971 [protected]

y elderly uncle arrived in Perth and collected the wrong bag. We rang Emirates the next day to be referred to dnata in Perth.
We had no bag, no clothes or medications but we had someone elses bag. I rang from 11:00 to 16:10 once every hour leaving detailed messages as instructed and of course including a return mobile number. We did not have one call returned despite the message stating that they would ring back asap. Eventually we drove to the airport over 60kms away to take a chance. The counter security screen was down and the office deserted aparently but the back door was open and hiding inside 2 people and several bags. We did exchange the bag but the personnel were rude, made no apologies for not calling back and blamed this on no original phone number given. We apologized for collecting the wrong identical bag with identical luggage strap and were just told we do make anouncements to that effect so it is your fault. We accept that but after 36 hours travelli g these things happen. This is no excuse for an appalling lack of customer service or concern for either customer.

I really had a bad experience in the boarding pass issue counter on 04.11.2018 when i was taking a fly dubai flight to muscat between the time 17.00-17.30. The guy who was sitting on the 30th counter in dubai international terminal 2 departure was very rude and talked in a very indecent manner. He refused to give me the boarding pass and i had to go to another counter for getting it.He even refused to say his name. You can collect information from your cameras.

I would like to lodge a complaint for OVERCHARGING and VICIUOS MISBEHAVIOUR by the Dnata staff on October 30, 2018 at Dubai Airport. The details are as follows:

I had travelled to Dubai on October 28, 2018 through Air India Express Flight: IXU 247, Seat No: 14E. I had no checked-in baggage and was allowed to carry 2 bags into the cabin.
While returning from Dubai on October 30, 2018 through Air India Express Flight: IXU 248, Seat No: 9C, I again had 2 cabin baggage with total weight of 12kgs and no checked-in baggage. However at the time of boarding, I was stopped by Dnata staff and Air India Duty Manager and told that I can only carry 7 kgs and therefore should pay for the extra baggage. I explained that I had not checked-in any bag and that if they want they could check-in one of my bag. The Dnata staff and the Duty Manager refused to do so.
I was categorically told that I would not be allowed to board unless I paid up, the threats included calling the Dubai police, to telling me that the matter could be discussed after the flight has left and that I could take the flight of next day.
When I pleaded with the Duty Manager for being reasonable he simply refused to help and in fact when I demanded to know his name he refused to do so and simply ran away, he left me to fend for myself with Dnata Staff who were extremely hostile threatening with police action and off-loading.
After a lot of haggling, the Dnata staff settled on 2 kgs excess and I was therefore overcharged UAE Dirham 120/- for 2 kgs excess baggage. I had no choice but to pay up UAE Dirham 120/- (Receipt No. IX [protected] REF: 449044 dated October 30, 2018) to board the flight when I had only 12 kgs of baggage as compared to 37 kgs (30kgs +7kgs) allowed by Air India Express.

I want the above OVERCHARGED payment of UAE Dirham 120/- to be refunded to me, I also want apology from the Dnata Staff who were extremely rude and acted like a mafia and who's only intention seems to be to extort the money.

Compliant by Samir Mahesh Prasad
Flight : IXU 248 Dubai to Mumbai October 30, 2018
Seat No: 9C

Hi,

My name is Najib, and I am traveling now to Lebanon via Fly Dubai.
Before entering the plane, we were asked to leave our handbags with the dnata guys, even though we are carrying important things on them, they were less than 7kg.
And almost every other traveller was allowed to take his bags. This could be understandable for some reasons, but when we were discussing it with the guys, and especially their ‘manager' named James (African) they were shouting and mistreating us in a very disrespectful way!
He was even talking in a very disrespectful way to my wife. This is completely unacceptable especially that we are in the United Arab Emirates. I am going back on the 14th of October, and I will make sure that this sort of behavior is answered for. The police will be contacted regarding this for sure.
I believed that Dnata is a very respectable company but with such behavior of employees, definitely the company doesnt deserve to handle airlines.

This is super disrespectful!

Very abrupt and disrespectful. Likes to harass single woman if she is not attractive and he cannot flirt with her. Nasty perverted person to work with. He harasses and bullies Biman Bengali female passengers deliberately and makes fun of them with his male Pakistani junior colleagues in front of the passengers. Despicable typical Paki. He should be removed from DNATA and any respectable Heathrow services

Dear dnata customer service,

I would like to get a feedback from a situation with regards of one of your staff who was rude to me and my family during the check-in of their main baggage. It was for the flight of cz3042 today by 11 pm. I approached one of your filipino staff named abigale, I was giving reaction to the crown controller who was shouting to my family because he stopped my family come with us in the same counter, because he said 5 people and two assistant in 1 counter is not allowed, I just explain to him that we are assisting my family as they do not know how to speak english suddenly she interrupted me and being sarcastic, said hello this is the rules and police and respect the staff. After he shouted at us. Her tone of the voice I don't like it and the way how she was looking at me. I let her respect me and she just give me back the same words, and she start being rude to me and asking me are you the passenger?! Are the passenger?! Where is your passport?! Where?! With her sarcastic face she even stand up and talking to me disrespectfully. I asked what is her name, she said why she should give me and who am I to ask her name, and repeat again to me, I start arguing with her as she was shouting and pointing finger at me. She hold our passport and trying to delay us and she was threatening me that she will call her supervisor and I will be kick out from here, I went with her and walk fast, then after she suddenly turn her back to me when I was so close to her, her body hits me, so I defend myself used the side of my hand to let her be far away from me. All of the sudden, she start making drama to me said that i'm pushing her?! All of the sudden. After she turn her back hit me in front with her weight.
Her tone of voice was rude and she was shouting at the same time. This is unacceptable, is this the kind of service that uae will provide to tourists and residents who is visiting and living in uae?!
She was pointing finger to me in the public, which is really disrespectful!
Awaiting your kind feedback on this, please do take the necessary action to avoid such cases of misbehavior of your staff.

Dear Team,

My name is Dhanish I booked 2 tickets from dnata travels online booking on monday.
When i booked my tickets that time in net showing 1165 aed from Dxb - Ixb & Ixb - Dxb
only 1 stop in mumbai after that when i paid online they hold my ticket then 4 times i called that customer service people told after 10-15 minutes i get my e ticket. Then after 2 hrs customer care people called and told me your ticket price is got hike so you have to pay 220dhms over the call he is asking my credit card details that is illegal. But i trsuted that guy bcoz dnata travel is reputed company thats why i given all details after that they given wrong ticket on that ticket they given dxb - bom then bom - Guwhati then Guwhati - bagdogra .After that i told to cancel my ticket they told me we cancelled but after 48 hrs that fund will be credited to my account. But now 48 hrs already passed.Today also called 4 tyms but they are telling we will you call back after 10mins when iam calling this people ignoring only .This is my last message after that i put all socially .

Regards
Dhanish
[protected]

The worst service and completely useless company. they will not only take you money but make you pay more for it...

Customer service representative
_
Customer care centre
P.o. box 1515 dubai, united arab emirates
Toll free: 800 dnata (36282)
F +971 (0) 4 3166491
E : [protected]@dnata.com
Dnatatravel.com
16 september, 2018 at 08:31
Change the surname atleast if u cannot change the name
Hi I would like to change the surname from palakkandy to kakkatt. I hope this should be okay this time.

Do the needful as soon as possible for a better service and don't prolong. or else I have to make a complaint against your poor service to the general public complaint board.

16 september, 2018 at 11:15
Dear mrs shreelatha palakandy,
Greetings from dnata travel!

We do regret to inform you that hotel is imposing its policy that no changes is allowed on the reservation. thus this means that any changes is not allowed on the booking as per hotel advised.

Apologies for the inconvenience but we really need to follow the hotel's policy of the booking.

Should you require further assistance, please do not hesitate to call us on 800-dnata (36282) or e-mail us at [protected]@dnata.com and we will be glad to assist you.

Thank you and kind regards,