Dollar Tree
Reviews and Complaints

One of the associates (named Tony) at the Dollar Tree in West Covina, CA (store #4712 at Eastland center) made everyone very uncomfortable at the checkout stand when he asked patrons to buy a bag of chocolate so he "can reach his goal". He would then proceed to say: "it's just a dollar". For those who declined to buy, he would give them an attitude or give them hard time. Absolutely unacceptable. Never going back to that store again.

On march 18th my manager and the DM and I had a conversation over the phone and I was asked to step down to part time I told her I couldn't afford it.I also used to work with this manager at another store.at that time I let the Dm know she does not like me.so when I moved stores my new manager got fired so she brought the manager that didn't like me.the first day she came she was talking down on me to my face and to iter I really felt like I was bullied out of my job.I also was not paid mileage from going stores to store.I always put my all in my work and I fell I was taking away because I was not liked.I could tell she had a problem with me the day my yearly evaluation. Came in.I need help thank you

Today i seen associate been rude to there own employee she was wearing dress a white and black dress with a white high-heel. Robin is the cashier and Samantha is the manger they where checking her out i heard she said that she was going to a wedding but they was saying where you going to a funeral but she said she wasn't and she took her stuff and head out. i want these two lady to get fired for being rude to customer.

Today i was shopping at dollartree # 3483 in albemarle this morning And one of the managers had her son there working with them unloading the truck in the back i asked the cashier if they had some solor dancing flowers and she said no but they were unloading the truck and there might be some coming off the truck so i went to the back and opened up the door what i saw was surley not part of policy the kid was throughing boxes up on big pile of other boxes the stockroom was really full i saw the mother standing there she didnt say anything to him and the other lady that was beside her had this look of distuged on her face, like really he should even be back here.Clearly she felt the same way i did when i seen it. As i was shopping he stormed out the stockroom yelling at her very disrespectful as she told him about how he was getting in the way and needed to stay down on her end. I dont know if the store manger was there but i hope he would not let anything like this happen in his store. It goes aganist all policy and dollartree would be held liable if something were to happen. This kind of behavoir shoulden be tolorated in the work place what if i needed hepl with something and she could not help me because she had to tend to him sorry lady this is not a daycare but a facility that provides a service.

This review is the the Dollar Tree located on Main Street in Florida, NY. The main problem with the store is the Manager Jessica. Today, while waiting online to buy a few items, Jessica started screaming and running after some young boy (maybe 14 years old). She kept screaming for this child to 'get out of her store immediately, get out now, leave my store now." I found it very strange how she was running after him and screaming very loudly. I figured he might have worked at the store because I have seen her yelling at other young male employees and belittling them in front of customers. She really needs to be fired, the entire mood of the store changes when she is there, you can actually feel the tension among these poor, young male employees. Someone at the corporate office needs to look into this woman's unprofessional outbursts and her screaming fits that always take place right in front of customers. I was not sure if she was going to physically assault this poor kid today, her behavior was off the charts. This poor boy went down another aisle to try and get away from her and headed right out of the store. I have never witnesses any other store manager behaving so inappropriately in front on multiple customers. Did she really need to try embaress some young child in front of the other employees and customers?

Store Managers & employees are very rude to customers, The lousy managers love to enforce racial discrimination and job discrimination! That's why they keep hiring people & losing valued customers, because they mistreat cusomers, and they don't treat their employees well, or keep them employed very long (especially minorities).

the customer service at dollar tree is horrible i have been a customer at one particular store and past six months waited for ever up 30min for check out and the general manager is rude as hell. No cashiers available just poor service.

I work at dollar tree. Recently hired, in fact (Back in february). At first I loved dollar tree. I loved the whole concept of the "apple seed list". It kept me pretty busy. Which was better than k mart, as they don't give you anything really to do. And where I live, k mart was pretty much dead all day (Except from like 3 to 5).

The main reasons why I hate dollar tree are as follows: main manager, pay, and hours.
Manager: she's a ###, plain and simple. So every time I do something wrong she gives me this evil stare down, shakes her head, and throws a fit. I don't even make them that often. But when I do, all hell breaks loose in our store. She does this to other employees too and not just me. She even swears (A lot). Like one time I made the mistake of confusing one customer with the one behind her for a return. She got all upset, and swear (And in front of the customer and me). Most of the time, it's done in the office. But not this time. I know I have been known to swear at work. So i'm quilty. But the only time I did it. Was after we had closed. I was in the back getting ready to fill the drink coolers when I walked by a pile of boxes and barely touched one. And the whole pile fell on top of me (I wasn't hurt, just a little bruised). And I said ###. Also, ever since I started (And she knew this one). That my dad was a coin collector. With her permission and with her watching. I would take the coins from my till only for my dad. And then replace them with the exact amount from my own pocket. And she just now stopped it for no apparent reason (K mart had no problem with this, management just had to be present to watch me put the money back in). My other managers are great I love them. All three of them, laugh at mistakes, and the stupid things that the manager does and gets upset about (Which doesn't take much for her to get pissed). When we're not busy and no is in the store. We'll have a great time. One night, in fact, during my lunch. I went down the street to the pizza joint and ordered pizza. Took it back to the store and we had a blast with that.

Pay:
So I was expecting this. But pay was minimum wage. So I was thinking okay i'd get about $400 to $500 a month. Wrong. I'm lucky if I even break $350 a month.

Hours:
If your not management you're hours suck. My manager told me when I was hired that i'd be getting between 10 and 15 hrs. Per week. Which at first, I was like okay that's great 15 hours max is still pretty good for me. I can still pay my college loans with no problem. Starting out I was getting 15 hours. But now months later, i'm getting (If i'm lucky) 12 hrs a week or less. Because each cashier gets between a 4.5 to 5.5 hour shift per day. I even only work about 3 or 4 days a week. With my longest shift being on sunday's and that's for 6 hours. Because she only has 2 cashiers work throughout the whole day.

My other gripe with my manager. Is that she doesn't compliment you on your good deeds. But she will nail you on things you do wrong. For example, today. I had completely got everything done with my apple seed within the first 2 hours of my shift. So I wanted to keep myself busy and decided to fill the balloon coral (This is normally done in the morning, but today it wasn't as we were busy). So I decided to do it. I filled it up. She got mad at me. Saying it wasn't on my list of things to do and I should've left it alone. I explained to her that I completed the apple seed and did recovery of the front half of the store twice already and wanted something to do to keep busy. When I do this with the the assistant managers they thank me for it and will tell me what else I can do to keep busy. Another complaint is we're supposed to take our full breaks no matter what. So one saturday night. My assistant manager was on her lunch break. We suddenly got a big rush of people come in. I knew I was supposed to call for help after the 4th person comes to my lane. I asked my assistant manager if she could help. She said no, because she was on break. But had five minutes left and would be out to help as soon as she can. Well, a customer called the very next day and complained to management about how she had to wait about less than 10 minutes to get checked out. The assistant manager and I told the manager what was going on and she was pissed. She said the manager on break should've helped. But when I did that earlier with another assistant manager. And helped her during my 10 minute break. She got mad at that. I did however, after we weren't busy was that I went back and completed my break. So I still took it, but she didn't like how I went and helped the other manager. There is just no pleasing her at all. And to make matters worse. I've got to work with this manager all week this week :/

I purchased an order online and was given a pick up date that was different than what was on my receipt. I went to the store to get my items and I was told that they have the items in stock but I would have to pay for them even though I already paid. I tried to speak to the manager she was no help the district manager refused to speak to me. I called customer service and had to leave a message no live agent available (but they say on there site 24/7 customer service) I had to hunt down the corporate email address online because it is not readily available to customers and received a call back from the director of sales who said even though they placed a hold on my acct. And gave me a receipt that I hadn't actually paid for the items huh! I cancelled my order 4 days ago and they still don't have my money that according to them I never paid. Do not shop at dollar tree. I will shop at a place that have excellent customer service than save a few dollars and get robbed by a corporation. Robbed of my value as a customer and robbed of my money until they want to release it to me. What a horrible experience be for warned.

There is an employee in this store that smells like marijuana his name is Mitchell I don't complain to the managers because they seem to be very good friends( he was a young guy also, and the lady who is the store manager just followed there lead) so I don't think it will do any good If I could smell it I know they can to. What he does on his own time is his business but he shouldn't be allowed to be at work smelling like that.

I was working for the Dollar Tree for 3 shifts, my manager Tina, was the person who hired me and then informed me that I would be working 9:00 to 1;00 Monday and the Wednesday. On the Wednesday at the end of my shift another manager (I believe her name is Niki) told me I would be working on the Saturday late shift from 4:15 to 9:15. At this point I still have not seen the schedule because management just tells me the shifts that I am to work. After working the late shift Saturday I did make a mistake in not checking the schedule for my next shift. I so far had not worked 2 days in a row. I was just going to call the dollarstore and my phone rang, it was Tina and she was very unhappy with me. I was to be at work at 2:00pm I told her I didnt believe I would be working 2 days in a row, she informed me that she was not a babysitter, (when she was interviewing me for the job she also told me she was going to let 2 staff go because she was tired of babysitting them) she then told me I was going to be marked down as a no show. I told her I was sorry for my mistake, but I could be into work in 15 minutes ( I live very close to the store)she told me no I could not. I asked could I come in a check the schedule and she told me no. She said that I would have to wait for a call from her. I waiting for 4 days and on the Thursday, I went into the store. She told me I was let go. and that was it.
After I thought about how she was using her power I decided to give her a note. This is a copy of the note I sent her. To Tina
Youre decision to terminate me has changed my life. I needed this job if I want to continue eating. You make it very impersonal, its anything but. You might be a good manager, but as for being human its questionable. Sincerely Dawn after I gave Tina the note she called me at my home and preceded to yell at me. Told me again she was not a babysitter. said that I cannot threaten her which I did not, she told me I should put on my resume that I am homeless and cant afford to eat. As she continued yelling at me she informed me that she can ban me from the store. While going off on her little rampage ( I do believe she should have a random drug test) no one goes off like she did. I knew there was no way I could talk to her reasonabliy about my situation. So I eventually hung up on her as she was still screaming at me. I did call another Dollartree and spoke to a manager a male, and he informed me that with the 3 month probation a manager can let you go for any reason they seem fit . In the booklet that they gave me to read and sign, I did notice that they commented on respect for employees and management. Tina was anything but respectful. I really enjoyed working for the company and dealing with the public, it was everything I hoped it would be. The managers at the dollartree store all stick together, so taking a complaint against one would not get you anywhere but fired also.
I would not have missed my shift if she would have let me come in to fill it. She told me she had to fill my shift. while she was yelling at me. I asked her if I was terminated on the Sunday for missing my shift why did she not tell me that. She wanted me to have to wonder for 5 days. That was only her power over me that she was using to make me wait. I did not realize in this day and age that bullying in a company ( in management) still exists.
Thank you

Miss Donna Fierz
[protected]@gmail.com
tel#604-543=0256

I bought three items and paid with 100 dolalr bill and was suppose to get 96.71 back in change but only got 76.71 Didn't realize til I left ( 5min after I left) so I went back and the manager said they counted the drawer and I was only one penny over . I could not have dropped a 20 dollar bill cause soon as I got change I folded it all up with the receipt and not one thing fell out of my pocket, not even the 71cents. What I'm thinking is the cashier either gave someone a extra 20 dollar bill on accident and kept one of mine to even out her drawer or she pocketed it. I'm extremely pissed off about this and I will never shop there again. Not to mention they charged my grandma twice before and she didnt notice til she looked at bank statements and they ripped my sister off one dollar . Dollar trees are a scam. Always count your money there! They will keep it!

The leadership has a destructive style that is corrupting the subordinates and top managers. The favoritism has been bad the past couple of years you can feel it when you walk in the stores. The favored get away with unethical decisions/actions I have never seen before. If that in not enough, the girls who cashier at these stores were low cut shirts that show too much. What do I tell my boy when I take him in their. I had leave because the girls were dressed inappropriate and unprofessional. The may need some help with the group-think problem as well.