Dollar Tree
Reviews and Complaints

Every one of the stores Ive been to in south central Wisconsin is pretty much the same way. I wont even waste my time anymore. The places are disgusting and dirty. I expect more for my shopping experience. I avoid them altogether now

My sister and I was at the Dollar Tree Store 7/6/09 we had many items because we love that store . No one was at the cash register to check us out, there was a couple people behind us. After about 5 minutes I said Could someone check us out please. And this very rude employee says loudy "When I get over there I will." And she took her time .Everyone behind us was conmenting on how rude she was. When I got home I called the manager and his response was " I know I heard her ... she was blowing up balloons". I said Well ok I guess thats how you treat your customers too have a nice day. I was so shocked not only me and my sister but when a couple ladys behind us were shocked also. I can believe any store would treat people like that. I love the store but the employees need to atlest be cnoutious... not to much to ask.

I agree the new Mooresville, NC BK used to be so nice, the employees were clean and friendly. So much has changed. I would call it fraud. We were charged more than the menu prices. The employees have a complacent attitude. The counter person during the day has a nasty attitude. The manager could care less, never smiles. We will not patronize this or other restaurants again. I notice the number of customers have dropped substantially. Rudeness seems to be a nationwide epidemic.

I've worked for dollar tree and I agree they are very pleasant at first, but don't be fooled. I was there every truck to unload then stock then they would send me home after only working for two hours..cause after they were done using me they sent me home. My paychecks was being cut which still they have yet to remberce me. I seen alot of things that was not well you know. And now I'm being treated as if I didn't even exist. So if anyone knows how I can get the money owed to me that would be of great help.

This is because there's a ton of people who come in at 10 minutes to closing and figure because they're in the store that they can shop as long as they want. It doesn't sound like they were being rude from what you're saying, just informing you that they were closing. Stop being a self absorbed prude, you're not the only one with a bad day.

Yeah, no kidding. I agree with gkenigmatic.

I worked at a Dollar Tree awhile ago, it was, no question, the very WORST job I have ever had in my life. They expect you to bust yourself for minimum wage and do the work of two or three people while the head office cuts corners by putting as few employees as possible in the stores. Do this, do that, blow up balloons, help stock, clean the store and at one time the one I worked in was very busy. Lately it hasn't been though. The manager was a piece of work, too, I wonder if she's gotten a DUI yet? Hmmmmm. I used to smell alcohol on her breath! Crappy cheap Chinese made merchandise that breaks as soon as you use it, smaller size name brand products (like people won't notice) no cash refunds, etc. I'm glad to be out of there, it simply was not worth it to work at the cheap-### junky store.

screw this place. i orderd a plant for my mom for v day and the delieverd it on time just dead.

No, the cashier could have handled that WAY differently. It doesn't matter what job duties one has -- customer service is first. I'm in the same boat and it can get terribly busy at the store so there is never a time you will catch me sitting on my butt "resting". Sacrifices are made when it's out of our control (shorter hours, less employees working per shift, etc.), but we certainly can control our attitudes. No matter how bad it gets! Geez, people make it sound like the work is difficult. Yes, customers can make the job difficult, but it's obvious this associate isn't able to multi-task or manage time very well (or people for that matter). Then again, who knows what really happened. Move on, don't shop there. Spread the word to friends and family. Done.

I am a former dollar tree employee, and I completely disagree with what you are saying. Selling products for one dollar or less each, the company does not make very much money off of each product it sells. Therefore, most stores only have enough hours to pay one cashier for opening, mid-day, and closing shifts, along with one manager. Most of the time, there are only two employees in the store. This is an issue for Dollar Tree stores across the U.S. As the only cashier on a busy day, I have been in the same position as the cashier you described many times and I do my best to help all customers out. However, single-handed, I can only do so much. Put yourself in the cashier's shoes. Can you fill up ballons, run the register, answer the phone, watch the floor, etc. all at the same time without any inconvenience to the customer ALL BY YOURSELF? For the great deal you are getting, the company must sacrifice something. That is the good customer service that customers deserve, unfortunately. You don't like the customer service? Go to Safeway, Longs, Walgreens, etc., pay three times a much, and you will get the customer service that you long for.

Shopping at Dollar Tree on Hwy 124 in Snellville.Geogia..I observed the assistant manager being rude and patronize to a customer..The cashier didn't comprehend that he was suppose to give a customer back cash..After it had been debited from her account.Farther more, A young gentleman came into to talk to the manager about a job..The assistant manager and cashier was not only rude to this young gentleman..They were also condescending towards him..What I observed..these peoples action was racist and discriminatory.If I had the money..I would have walked up to this young gentleman..offered to pay for a lawyer ..If he wanted to file a lawsuit against this Dollar Tree.I wonder..if this happen because this young gentleman was white and gay.With these types of employee's it is just a matter of time I think before something like this happens to Dollar Tree.

I have a complaint agasint your store in Riverside, Ca. on Chicago ave.I am a senior citizen who is handiecapped.I use a walker and I was refused to use your restroom because of vandalism issues.This is a cruel and mean practice.Other Dallor Tree stores have useable restrooms.If I get a urine infection, you will be hearing from my attorney.This store is disrepectful and discriminating to senior handiecapped patrons.Please fix this situation. Thank you

Manager is lazy David doesn't care to help you don't want to be bothered! doesn't care to give you the right information! several trips to store on ulverd and no hel from him!

i over heard manager speaking with attitude telling workers to do stuff i waited in long line and complained why dont some one open register i had spoke to cashier jenn she said i will open and assisant manager said very rude i dont have a till to open and i told her i was gonna complain about her she said to me do what you got to do. she always wears sweatshrits so its hard telling she management i was in store shopping one hour and she went on break outside 3 times its not fair to good workers i love store please take care of this matter prices are wonderful and i spend alot of money at your stores

ME AND MY KIDS RAN IN THE STORE FOR A BDAY BAG, AND THE MANAGER THERE JIM WAS SO MEAN AND MY GOD HE WAS NASTY.HE SPELLED LIKE HE HASNT HAD A SHOWER IN MONTHS HE WAS RUDE TO ME AND MY GIRLS AND THE STAFF.. THAT'S THE ONLY STORE NEAR ME AND I PROMISE THAT WAS THE LAST TIME I WILL EVER GO! TIL THEY GET A NEW MANAGER!

Most people do not realize that a lot, if not most, of expense is paid out in salaries. Dollar Tree minimizes the number of employees on duty. They are a 'no frills' store. That's one of the ways to keep the cost down. I am an employee, and understand that those who help after they have 'clocked out' do so out of the goodness of their own heart. If anything would happen during that assistance (injury, etc.) they are on their own. When we are 'clocked out' on breaks or at the end of the shift, Dollar Tree is not responsible for any mishaps. If you check, most stores follow this same policy. The difference is that most other stores have more than two employees on and there is someone who can assist.

What kind of help could you possibly need at the dollar store?

efingsimple - you're a [censored]. .Re-read what you typed.

Did he "spell" as bad as you "smell"? You know you can call the customer line after you confront him with this issue and he doesn't take care of it, right? There IS policy on cleanliness but I have not seen it enforced at any store. You're right, just don't shop there.

Stealth: I think the bathroom was probably closed because people had been vandalizing it, and they don't want more people vandalizing it. Where I work, we had to put locks on the bathroom doors and we have to let people in when they ask because last summer, some kids kept coming in and putting pockets-full of rocks down the toilets.

Its a corporate decision to save money across all dollar trees and there's nothing we can do about it so get over it.

i love a store with good music on. especially around the holiday. when ur happy everything is just better.

Walmart plays music?

how bout you guys work 56 =hr week and get paid for only 25=hrs. and i just worked 40 =hrs and havent seen a dime so yes this lawsuit needs to be put to action.

I work at Dollar Tree and we stoped playing music cause of buget cuts. You should call the compliant hotline. Cause I miss the music to.

Funny how so many people spend so much time and energy trying to make a buck off of a company. How about move on and get a job..

Why wont you say who you are?

Wow, so sorry about your loss. 2010 was a horrible year for me too. I lost my father, best friend, close professor, 8 year relationship, and my house. I still came in to work. I agree with the store manager -- it's still a job and they still have a business to run, but I totally understand that some people just can't deal with their insides and need that time off to just think and mourn. I did a lot of my tearing up on breaks and before and after work; I know it sucks. But they still expect the smile as I walk into that store until I leave and I sure gave them that but it tore me up. I'm a strong person so I dealt with it well, but sometimes I did wish things could have been handled differently. Oh well, life goes on and still just another day and awakening at the Dollar Tree. Yay!

I work at the Dollar Tree and I'm so glad that happened. Better environment for the employees?! Please. I happen to like it quiet. I like to be able to hear customers come in or who are in need of help. We are too busy at the store as it is to worry about stupid music being played. Bring your ipod or something. And who needs "comfort" at work? YOU'RE AT WORK! That's the problem with a bunch of people these days.

I am curently a Dollar Tree employee, and have been for the past 3 yrs. I was used to the music and it was a comfort at work. Them shutting it off makes work pretty boring and the customers alwyas complain..
As much profit as this company makes they should bring music back..

The corporate office received complaints about the music and decided that not only was it a nuncance with a few customers, they demed it a distraction for the employees. This is why the music was shut off.
Former DT employee
Lubbock, TX

I just want to point out that the restrooms in most of the dollar trees are not public and you have to go through the stockroom or breakroom to get to them. You don't say in your complaint that you told the manager that you cut your hand, you just say you asked to wash your hands. I stock at a store and have come across broken plastic before and haven't cut myself on it, its kind of hard to unless your really trying. I'm not sure how you expect them to follow up on it. You just cut yourself, its not like you broke a leg or something.

Effing is a dumb ###. You should have called to see how it was handled. If they did nothing or will not answer questions call an attorney. No soap in public bathroom, call health dept. Keep on complaining until something is done.

Oh my gosh! Did you get a disease over this? No? Probably not. Get over it. They apologized and I'm sure they fixed whatever "cut" you in the first place. If not, THEN you can say something. Watch where you're walking next time.

Speaking of uneducated... you sound like you're a little bitter that you didn't get the job. You must be an employee since you see what goes on in the back office. Mind your own business. And yes, most of the managers hired do not have a degree. It's not required. Get over it; the job is not difficult.