Dollar Tree
Reviews and Complaints

I was in store getting graduation balloons for my son. The poor cashier had a long line so I asked him to call someone to help me. This woman came up with a scowl on her face from the beginning. I asked if debbie was in because she is always so nice & helpful she said no (Hatefully).
They had some aired up but I asked if they had any blue ones because my sons colors were blue/silver. She said (Hatefully) no all we had was what was already blown up. Then I asked if I could get some fresh ones because I didnt want air to go out because I had couple days before I was going to use them. She said she'd just put some more air in them. So she did except for a couple then I saw another grad balloon she failed to mention & requested that one. When done I noticed they had some blue ribbon which I requested be put on for my son's colors because the ribbon on the ones she gave me were white she said that was for the ones they blow up later. I asked if I could get some & that I would put them on. She turned & told the cashier (Tommy) to help me & then went on her merry way-no explanation-nothing except hatefulness as if she was annoyed & shoved me off on him. He was very nice. This lady's name escapes me but I know it starts w / an 'm'-misty, melinda-something-anyway she does not need to be in that position with that attitude. The cashier told me she gets into it w / some female customer everyday. Also, the store was extrememly hot as if trying to conserve or something. Mind you, this arkansas-home of humidity & very hot days spring, summer, & fall. If she remains in this store I will not shop there any longer & ill tell others. I have shopped @ your stores for years. The first time I knew of u it was in nj. When I moved back home to arkansas & found out they were getting one here I was excited. Now im disgusted. After the expansion of the store-which I always thought it needed - I got excited too because I remember all the deals/diff items u carried in nj. This mgr needs to go home & be mad/sad/disgusted/hateful by herself - not in the public arena. I dont care if it is 'just' a dollar store-customer service & satisfaction should still be top priority in any business. Thank you for your time.

I was currently emplyed at dollar tree.The managers are ignorant women.They treat their emplyees like crap, you can never do enough for them.One manager by the name lesia is so rude to her customers i am surprised they are still in business.I recall one time this little boy was at the gumball machine and lost his quarter.He went to her, and told her.She told this 6year old he had to call the 800 #the poor lil guy looked at her and cried she walked away.She has/had extra toys in safe.She could of gave him one, but greedyness is her nicname.Their is a paticular customer who comes in the store, and she knows she is stealing we have caught her, instead of banning her from store she welcomes her, and follows her around like a mad lady, but she treats paying customers like ###.She needs a wake up call.I wouldnt work for them ever again!THEY are rude, mouthy, self rightish, ###.If you go into the store watch out you are being followed like you are gonna steal them blind.

The Dollar Tree located on 1206 Beryl st. in Redondo Beach California is racist and they only hire family which is against company regulations. The store manager Frank M. took over the store in August 2009 and quickly turned it in to a mexican run store. He promoted a cashier named Yonari Dorado to assistant manager and a few months later Frank gave Yonari's sister's boyfriend Chris a job at the expense of other employees hours. I just recently learned that he has also given Yonari's sister Erika Dorado a job. I think that something should be done about this because it is not fair to the exsisting employees.

At the Lapeer Michigan Dolllar Tree Store, March 30, 2010, I was returning excess items, that were from a 100 person, baby shower. A very nice cashier, Amber was her name, was very nice and helpful. She was counting items to be returned, as so I knew how many items, I had to buy, in exchange. Another cashier, I do not know her name, told me and Amber to just stop what we were doing, and to move the line along! She was very snotty, so I explained to her, I had to know how much to buy! So I went on with Amber counting the itmes, and then we agreeed on 52 items I needed to buy. I happily filled my shopping cart. Next was the wost day of my life in years, I was verbally assulted by an assistant store manager, Julie. I was told by her, (Julie) that some of the items I was returning, were USED, at the baby shower, (that they were on the tables and used) and I was trying to "scam" her. They were glass candy dishes, with glass lids. I had purchased over 50 of them and was returning 12 of them. I was standing there with almost $1, 000.00 in Dollar Tree reciepts, purchased over a 6 month period, and was shocked at how I was being treated. I had reciepts for all the items I was returning, and she was not interested, at that time. The store check out line was full, I was very embarrassed at how I was being spoken to! So I asked Julie, if she had an toll free number, I could call to corporate, to complaine about this matter. She tore the Dollar Tree.com paper off the check out stand, and basically threw it at me. I asked her again, politely, for a phone number, that I did not want to go online, and she then said, "Well most people do have a computer and internet." Again, I was shocked at this attitude, like I was a poor person or what she was thinking I do not know... I told her that I indeed do have braodband, but, I wanted to call as soon as I got to my car. So, she then pulled the paper out of my hand, so fast, she reopened, a healing split, to a finger tip. I was furious, as this hurt! I felt like going nuts. But I did not. So She circled a number on that same paper, and threw it at me, once again. Next an item, I honestly thought was a Dollar Tree item, (pack of wooden clothes pins) was discovered in the retured items, by Julie, and she asked another lady who was working at the time, "Is this ours? I 've never seen it, have you?" and snotty like, they both said "NO it's not ours". Julie threw the package of clothes pins at me. She made it clear, they were not a Dollar Tree item. I told her I was sorry. When I loaded all the excess party items up, I was very tired, and it was a mistake. Her reply was "Like sure". I just kept shaking my head in disbelief... I almost asked if I was on a hidden camera show...While all this bickering, was going on, and I was being assulted by Julie, another cashier, by the name of Amber, was so embarrassed, you could see it in her eyes, and facial expressions. She was so very nice with my from the very beginning. Each time verbal assults were dished out to me, she would look at me (Amber) with disbelief, and shock. She was so very helpful and nice. My itms were packed up and and I thanked Amber for being so nice, I told her when I called Dollar Tree corporate, I'd let them know all about what just took place, and especially how nice, and professional she was. I left the store, and was in the parking lot. I was loading my items into my car. I was directly in front of the stores opened door. Customers, walked out after me, a two of them, I knew. They said they could not believe what they heard in the store, and I was definately suppoed to call Dollar Tree business headquarters, and file a formal protest. Next, I got into the drivers seat of my car, and called the corporate phone number. As I was on the phone, both the snotty lady, (who was smoking) and Julie came outside, and were walking around collecting shopping carts. They were walking by my car, and I was worried of further violence, so I rolled up my widows, and started my car. I wanted to complete my call and be safe. I was definately concerned about them approaching me in parking lot. I thought that was the safest thing to do.I complete my call and left the parking lot with no further problems. The first lady I spoke with was very nice, asked me to tell the entire story, and listened . After I was done, she said she was very sorry and promised me a district manager, would call me. The next day, today, she did, and her name is Robin. She also was very nice, and assured me the matter would be handeled. End of story, as of now. What I hope is, no other person, ever has to be treated like I was by Julie. She has no right, being in customer service, period.

When visiting dollar tree located on 377 killingly st, there was an older women cashing me out who was very rude to me. when approaching the manager she still procide to be rude, the manager asked her to stop talking to me and he told me he would handel it but at any time no one appologized to me. i asked him for his bosses number he told me it does not matter because all the complaintes go through him. this is not the first time i have had a sproblem in this location that the manager did not take seriouse. i will never return to another dollar tree and i will be letting every one i know, know about how rude your workers are. thank you have a good day.

I visited this store at Belmont, CA and my cashier scanned one item twice by mistake. I noticed it when I was checking my receipt before I left the store and went back to her right away. I asked her to get my money back. Seems like nothing difficult to do, but she said "Just pick one item from the store to exchange because we don't refund." I told her I did not need anything else from the store any more so just return my money back. She kept saying she cannot refund any money. I felt it was wasting my time talking to her so I asked for manager. I explained the manager what happened and told her I just want my money back since I did not need anything else from the store anymore. The manager said same thing as the cashier that it is a store policy not to refund cash. I told her it is wrong and does not make sense since it's not really a refund nor exchange. But she insisted about no cash refund policy. At this point I felt absurd and left the store. What they are saying doesn't make sense! They took "no cash refund" too literally! It may be only a dollar, but I totally do not understand at all!

My grandaughter is 4yrs old and is handicapped. She requires a small wheelchair that is quite expensive. While shopping at a Dollar Tree in Mississippi with my daughter and granddaughter, a store employee began pushing a large cleaning machine down the isle where we were looking at merchandise. The isle had boxes of merchandise sitting in the isle. The young man ran the machine into my grandaughter's wheelchair.Then, he did not budge-looking for my daughter to move the wheelchair. The wheelchair was pinned between the machine and the boxes in isle. I told him that he could hurt my grandaughter or tear up an expensive wheelchair. He said nothing and went on about his business.In about 10 minutes, I and my daughter paid for our merchandise and left the store.The young man came outside and accused us of placing merchandise in the aisles and then asked us not to ever return to the store. Like the comment I just read on this site about a safety issue at Dollar Tree, this is a lawsuit waiting to happen.Not only am I upset about the careless behavior of this employee, I am also offended at his rudeness.He and Dollar Tree need not worry about me, my family, or co-workers shopping there. I work as a marketer for a company that is about a block away from this store. Our company spent a good amount of money there on decorations, making marketing baskets for medical suppliers and doctors, candies and flower seeds for marketing booths, etc.

Sunrise, Florida: I took my 7 year old daughter to shop for Christmas gifts with money she had saved up in her piggy bank. She had a total of $11.00 (4 dollar bills & the rest in quarters & dimes). When the item were rung up the cashier/manager Latoya refused to accept payment. She stated that she would not take the money and that she was not our bank. I asked her where it was posted that coins were not accepted. (For the record, no posting exsist). She closed the register down & walked away leaving my daughter totally heartbroken! I have contacted the corporate office via e-mail and I'm hoping to hear from them. I believe a written apology is in order & an employee reprimand.

I have a problem with the Dollar tree located in Milwaukee, Wi on Silver spring Dr.

I was purchasing items from this store that included glass bottles and items with jagged edges. I was in line for about 15 minutes because the store was crowded, and there is never enough help. I finnaly made it to the register. After the cashier placed my items in the bag, I requested her to double them. She stated to me "that they were not allowed to double the bags". I explained to her that I am not driving, I was walking, and that the bags would tear before I make it home, it happenned to me in the past with bags from this store. I asked if I could buy some extra bags'I was told no" I then told the cashier that I would not be able to take the otems and left the store dissapointed. SO MUCH FOR CUSTOMER SERVICE.

I Have a complaint about the store in El Monte, CA about saftey policies and very rude employees. Well i was in the store one of the employees were very careless about handling equipment in the store she was holding a stepping ladder and then lend it against a shopping cart which ended up falling and making the shopping cart roll in the direction me and my 2 year old daugther were standing which we were not that far from her. Luckily it barely bumped her and its wasnt something serious but could of really injured my daughter if it had been pushed a little more harder. When the employee had seen what she had done she didnt even apologize she acted like nothing ever happened and kept doing what she was doing. So i called the store to make a complaint about the situtaion to the store manager and she had the same additude about it and got my name and number down and said she would give it to the supervisor and she would give me a call back but they never did so the management there is as irresponsible as the employees and they need to take training classes for saftey and how to assist customers because this store is a lawsuit waiting to happen.

I spend money almost daily at the calera dollar tree. Several of the workers know my face and I consider them my friends. But the 3 that were here this morning 10/30/07 were not so kind. The red head cashier who all my friends hope not to see when they walk in was there this am.

She was uncooperative in answering my questions and rude, as usual. When I checked out she continued to be rude so I let her know that people do notice her hateful attitude and that each time i've been in there and she was there she has been hateful as hell.

The manager (short haired huskey lady) wanted to make a big argument out of the information I gave her, and in front of other customers. I had privately mentioned to the other worker that this one had a bad attitude, but when checking out and she was continuing, I decided to say it to her. That's when the manager jumped in at her defence...

That is why I am writing. They are not looking to improve things over there and I don't have to shop dollar trees again.

Attn:Linda,
Today is August 12, 2009. Went to work today, Sandy wanted the warehouse rearranged.So she told me to get the diagram, and Sandy and I went to the receiveing area. I ask where is Lynne the freight manager? Sandy said she isn't the freight manager. I started to rearrange the warehouse then I thought, Lynne took all this time off and she is getting the easy jobs.Why? Is Sandy afraid of Lynn? And word has it Lynne is due for a raise 3%? And Greg just got a 3% raise? What is wrong with this picture? Wow the way people work here I'm due for a 5% raise. And thats being nice about it.The way people work in this store, nothing is striped, they just throw everything out so they can get that so called box count per hour. I don't work like that I take great pride in my work. I don't count boxes, and I'm not going to start. I set my work standarts high and I, m not about to change.The store looks like crap, Sandy is afraid of you, and Lynne still does whatever she wants. I can do almost everything in this store and I'm not a manager and I don't want to be one, but the way this place is run it needs help. Sandy acts totally different when you show up.

William B. Bentham
Store #3718

PS everyone is having a problim with Lynn.

I visited a store in Houston. The music playing was so horrible that I quickly got what I needed and left. Usually, I like to browse. Typically, stores play easy listening music not hard core rock so as not to offend anyone. I asked the clerk about the music and she told me that they did not choose it. It was piped in from corporate. From now on, I will go to the dollar store farther down the street.

On monday, july 20, 2009 at approximately 4:30 p. M. Central time, I visited dollar tree store # 2242 at gonzales plaza shopping center 114 north airline hwy, gonzales, louisiana 70737. I shop at different dollar tree stores frequently, and enjoy what they have to offer. I shop at this particular location the most, and have encountered some unpleasant experiences but the situation I dealt with on monday was by for the worst!

From shopping at the dollar tree numerous times, I know the return policy pretty well. On this particular occasion I was returning some items that i’d purchased and did not have time to shop around so I just wanted the returns back on a gift card, like i’d done in the past. When I arrived at the store there was only one register open with one customer in front of me. I explained what I wanted to the cashier and she in return called someone on the phone and very generously told me someone would be with me. A few minutes later, another cashier arrives and the first cashier explains to her what I want and she just says, & ldquo;ok” and beginning to check out the customer behind me. The first cashier then calls on the phone again. Five minutes later a gentleman walks out of the back and the first cashier explains to him that i’m in a hurry and would just like my refund back on a gift card. The gentleman tells me to step out of line and proceeds to ask if I have the items picked out that I want to exchange them for. I politely explain to him that I am in a hurry and would just like my returns on a gift card so I can get going. He then informs me in a very rude manner that if I didn’t have what I wanted already picked out I would just have to come back at another time because they didn’t have time to deal with returns right now and he hands me my bag back. I take my bag back, manage to look at his name tag, which states renee, and inform him that I would be calling customer service and he just blows it off.

I was outraged by how someone could be so inconsiderate. As I get in my car and pull out of the store parking lot, I look up the store number on my phone and call back to speak to the manager. Mr. Renee answers the phone and I ask to speak to the store manager. He states exactly, & ldquo;i am the store manager! What do you need?” I then asked him for his last name and he refused to give it to me. I informed him that I had a compliant and would be going to higher authority and would like to have his last name. He refused again to give me his last name and then hung up the phone.

I am outraged more so that store managers act in such an inappropriate way and hurt that there are human being that act this way. I have called twice to the customer service line and received no response. I feel that I was the victim of shockingly bad treatment on the part of the store manager and it was an egregious experience. I will continue this fight until it is resolved.

Several weeks ago I purchased a small stapler at Dollar Tree and discovered, once home, the interior mechanism was missing. I went back the following day, receipt in hand, without considering I could possibly receive resistance from the store manager. I was wrong. She inspected the stapler, inspected my receipt, asked if I was sure I had not broken it, than aquiesced with a heavy sigh, allowing me to go retrieve a replacement stapler. The entire incident was frustrating, but humorous. Today, I was in same Dollar Tree with my 13-year-old son to get Father's Day balloons, among other items. When my son and I stepped out the door of Dollar Tree, one of the mylar balloons detached from the ribbon and flew away. My son said he'd tell the store manager and I decided to let him handle it. He went back inside holding the balloon-less ribbon only to appear back outside the store within seconds, head hanging. He told me the store manager told him (same woman who interrogated me about the defective stapler) once balloons go out the door the store is no longer responsible. I asked my son to wait near our car and went inside. I approached the surly store manager and told her the balloon was not secured on the ribbon and had, through no fault of ours, flown away. She said, "You have to hang onto them!" I told her the ribbon had not been tied. She said, "We tie them!" I looked at the ten-person line waiting at the only check-out and asked, "Are you telling me I have to get in line now and buy another balloon?" She sighed her familiar heavy sigh and said, "Just this time I will let you get another balloon!" I walked over, took another mylar balloon and saw the ribbon was attached to the balloon with a piece of Scotch tape. When I got to the car, I checked the other balloons we had purchased, and they, too, had ribbons held with only a piece of Scotch tape. Many mylar balloons are destined to be set free once outside that Dollar Tree. The point is this store manager has an utter lack of people skills and, like many in jobs they appear to hate, seizes all opportunity, apparently, to wield the tiny power she has over Dollar Tree customers. She is not interested in customer service. She makes no effort to be pleasant. She is interested in holding her miniscule authority over the heads of unfortunate shoppers needing assistance.