Dollar Tree
Reviews and Complaints

I got into the checkout line. The manager was on her personal cell phone talking about something that had happened to someone. Apparently this person wasn't cooperating with the managers wishes. I believe the managers name was Trona. She was talking very loudly into her cell. At the same time she was checking the lady in front of me out. She had a $70 order, which for a dollar store is a pretty big order. Trona was on her cell the whole time. Whilst on the phone, the store phone rang. She answered it on the opposite side of her cell phone so she had both phones by her ears. She completed the order and practically yelled the total at the customer. The lady paid without a word and left. Trona rang up my 2 items and then promptly yelled at someone else working with her to get to their til so they could help customers. I promptly left. This isnt the first incident I have seen with this lady in particular. If the store wasn't so close to my home, I wouldn't even step foot in there when she in there. She is almost on her cell phone or she has people off the street helping her around the store or even just following her around so she can talk to them. She is always talking very loudly with an attitude of a spoiled child. I have witnessed her talking down to customers on multiple occasions. This is very aggravating. I absolutely love Dollar Tree but this store in particular needs to seriously rethink their choices in management. She is making the whole company look bad. I sincerely hope this complaint is heard and dealt with immediately. I know I am not the only one that has had issues with her.

My 82 grandmother and i visited my local dollar tree (one we visit every week) and immediately as we entered, we asked an employee where the flower pots were. she directed us to where they were by walking us over to the aisle. We went there and my grandmother looked through and selected the pots she wanted. After about 5 minutes, we joined the line because we were in a rush. it was our turn and this woman depicted below (who refused to give me her name) started talking about how the pots cannot be sold. she said she had already counted the pots and they are not to be sold. matter of fact, maybe that was true but not after an employee already told us that we could buy them. she said she was the manager and that the other cashier cannot sell it to us. my grandmother and i were upset by this and we told the cashier we needed those. the manager woman was very rude to us and ultimately, the cashier sold it to us. we did not appreciate the terrible customer service from the manager and would like her to be retrained. especially, because we visit this dollar tree on a weekly basis.

Dollar Tree Store located on Martin Luther King Dr., Griffin Ga, had an injured worker, [removed], that came to our office, Family Medical Center, on 07/18/2018, and was treated for injuries. I have reached out to the district manager, [removed], by email ([protected]@dollartree.com), mobile (removed), voice mail [removed] and have left NUMEROUS messages for him to contact me back regarding Mary's claim number.
I have also reached out to the patient and I am getting conflicted information on this matter. Per Mary, as of today, she spoke with Michael on Saturday 10/13/2018 and she was informed that he would have a claim number by Monday, and she is unable to get in touch with him. I understand that [removed] is a manager at this Dollar Tree and is NOT able to report her own injury, the store manager has too.
We submitted Mary's claim to Sedgwick with the claim # of xxxxxxxxxxxx, that was emailed to Mary from Michael (information attached). Once we submitted the claim with the claim # provided, Sedgwick has denied the claim (denial attached), due to claim # is from an OLD WCK injury.
This claim is a 3 MONTH OLD claim and we are needing payment either from Dollar Tree, WCK insurance or the patient.

I hope to speak with someone regarding this issue, because it is unprofessional for ANY manager to IGNORE emails, phone calls, etc.

Thanks,

[removed]

[protected]@fmctr.com

Homestead Pavillion Dollar tree en 2552 NE 10 Ct, Homestead FL 33033 Siempre tiene muchas cajas en los pasillos, haciendo más difícil circular por la tienda, demasiada mercancía repetida en los estantes, muy poca mercancía nueva, siempre los empleados están en el piso "trabajando" pero nunca se ve ordernado.
Causa stress entrar a la tienda con tanto reguero .
Parece que hay poco personal o el que está no es eficiente .
El manager 👎.

On Friday 10-12-2018, assistant manager Shawn and former assistant manager Myra were seen running on sidewalk in front of store with a dollar tree shopping cart with one employee pushing the cart and the other employee riding on the cart. On Monday 10-15-2018 assistant manager Shawn was seen by staff and customers angrily shoving cart into each other, this is not the first time the this behavior has been witnessed

I visited the dollar tree store in Holland Mi on 24th st on 10/11/2018. I bought $6.24 worth the merchandise & when I checked out I gave the cashier $20.25 & she only gave me $4.01 back. I told her I gave her a $20 & she claimed I gave her a $10 bill. She got the manager & the manager claimed it's corporate policy that they don't give back money. I am going to the bbb to report them

Racist Employees. Cashier ( Gina) was bothered by me asking if they had a certain balloon . Then when they didn't have the balloon already blown up she was aggravated that I needed 3 blown up.. After paying for them she threw my receipts at me & mumbles now get the f**k out . So I asked for the manager & to my surprise he was standing there the whole time. I then ask the manager for a return his words exactly ( ok, you paid with EBT) . My reply no i paid cash check the receipt. I asked him for corporate number he tell me to google it, then i ask him his name & cashier names cause they didn't have any name tags on, he said he can't give that information.

Shopping on 10-13-18 in the Hildebran NC store, my husband found a phone playing a movie/video in the candles section on the shelf. My husband thinking someone had mistakenly left it behind, takes it to the front to turn it in. He was scolded and told it was allowed to be there. The gentlemen put it in his pocket. As we continued to shop the man stood behind us as we attempted to gently spray a fragrance to see what the smell was when the same man yelled out "MA'AM DO NOT SPRAY". My husband advised to put my items back and we left. Saturday my daughter and I returned and started down the same isle when suddenly the same man stepped in front of us and looked out the corner of his eye while just standing there. I felt like he was being very inappropriate and me and my 11 yr old daughter got our things and headed out. He came to the front telling me to not come back in his store ever again. I felt a little creeped out since he had been watching us then stepped in front if me to cut me off. Hopefully you have video surveillance of this store. This guy is creepy to say the least! I will never go in this store again and I will advise my friends not to especially if they have young daughters!

Hello I recently visited my local dollar tree where I am a regular I walked in as I hear the manager coming from the back room telling one of the other employees she has to come see the shipment of the new pillows that came that will never hit the floor since they only have 3 boxes and the employees get first hand at it so I told her that's not really fair and I want to purchase at least 3 of them and she told me NO um I am the customer how can I be told no? she said employees get first hand at all the good stuff and they also get to take the Dameged items home also I did not know you dollar tree has the policy of telling your customers no to there face it's rude and made me really mad. The store is located on 6138 w vernor hwy Detroit mi 48209 the managers name is Joyce she is a older lady If you only sell to your workers then you don't really need anyone else's business

i live 1 mile from the store I am allways in your store I am very upset because the manager that was on sunday eve did not take action when the 1 lady was ringing and 12 people were waiting in line she the manager was on a register with 1 person we tried to go to her register and another employee was in line and said she was closed so I had to go back in the line that had 15 people in it when the manager was done with that 1 customer her and the other working went in the office she did not say anything to all cust waiting the only lady ringing was calling for assistance for the ballons I was in line 15 min she called 4 times and no one came out I am only letting you knpw because this is not the first time this has happened either they need better training or get a new manager that can run the store not to mention pepple were putting their stuff down and leaving people coming in also sad no way don't have time for thisand just leave I know you are a very big and growing co. but this store needs some retraining in cust. service thank you for your time

I am complaining about the employees and the manager at the dollar tree on dexter road.I ask was the manager there to ask was a bathroom open to use the restroom a lady with gold brown hair light skin with make up African-American which I am African-American too told me a manager was not in the store I felt discriminated against because I was dressed not looking clean she was in the office the lady lied to me because there were clean people around. One employee with a Mohawk African American with a tattoo with t-savage on his arm told me to get out the store trying to embarrass me he pulled a box cutter out.I didn't say anything threating to him.one man be in the store in the back that don't have on dollar tree clothes with them all day while the manager there it be voodoo things going on the shelfs if you were to zoom in on the cameras.just letting you know.

I would first like to say, I love the Dollar Tree Stores and for that reason I am submitting my complaint.
The New Store in Cynthiana, KY was highly anticipated but from that I experienced in two trips, I am very disappointed. First the OPENING was not communicated except for word to mouth, it was just a fluke that I found out it was opening on Friday the 12th. Next being the fourth person through the door, I was happy at the layout and turn out for the opening, but this was marred by not being able to complete my purchase because of "computer" problems. Everyone was looking at each other to fix the problem. Very sad. No communication to the hundred people standing at the registers to check out at all. Finally after 45 minutes of waiting in line, I left, but not before a clerk told me to come back Sunday the 14th for customer appreciation day an everyone would get a 10% discount on purchases of $10 or more.

So I did, and when I checked out, no discount, I asked and the clerk said I needed a "coupon", what coupon? Sad way to treat new and old customers. They need to get their act together or I am afraid they will not make it very long. I tried to use your feedback program and was told by your security program, that that web site was not safe and would not let me access to give my feedback.
Sincerely,
Fay Jamison

I went into the Dollar tree on deckar Blvd in Columbia SC I purchased 5balloons for my husband birthday but didn't get them blown up at the time of purchase as I asked for them to be blown up I was told that they couldn't because i had taken them home. I than asked for a manager who seems to be having a bad day I showed my receipt for the balloons but was called a [censored] I than asked her for cooperate number she refused I was than approach by a heavy set black dude that preceded to push me and told me to get the hell outta the store.i was so frustrated that I threw the balloons in da trash.i was followed out the store and was continued to be threating by this man and was scared for my kids not knowing his intentions.please be advised that I'm 7 months pregnant.im a regular customer I spend at 100.00 every 2weeks.i don't want to pursue in getting an attorney bt that kind of thing is just not acceptable.iiterally thought this gentleman was gonna harm me .I had to call my husband.poor customer service

I just spent 100 at the Western avenue location in Knoxville TN the cashier refused to sell me Halloween stickers because they rang up a penny she yells at me let's her friends get in front of me slings my stuff the manager had to ask her over and over to walk away she barks meows at me cussing in front of my kids I started shaking the manager was shaking I have seizures when I get nervous which I did my husband had to come in and get me I believe her name was Angela it's noon I just left there the manager was super nice but this ruined my kids fun day because my seizure and I'll never go back there my family spends alot ofoney there please help me solve this she yells as I leave [censored] I won't lose my job the manager is my friend ty and good bless

Hello I am a paying customer and at my current dollar tree, and I go in every so often to purchase the Sunday newspaper the newspaper is a $1 per one. The dollar tree in arroyo grande ca, has a sign posted that you may purchase 3 per customer. I had gone in there to purchase 3 newspapers but the employee said I can only purchase one per household. My friends don't live with me, so they are from a different household, so why did we get denied. It's people like this that make it hard for us couponers, I don't see anything wrong with this situation please address it as soon as possible. The employee Tammy made a big scene to where even the other customers in line, were harrassing saying what do I do sell the newspaper. And making me and my son very embarrassed I don't appreciate being criticized and denied when I am following the sign & the rules posted. I am very distressed and upset at the situation.

Went to the Dollar tree today finding some emoji pillows that I was told I couldn't have because they "we're already spoken for", not purchased still on a shelf, but spoken for. Is this customary or an employee perk? My daughter was quite upset because she wanted to purchase the pillow for a gift for someone. I would like for someone to please email an explanation. My email [protected]@GMAIL.COM

Thank you for your time
10/13/14
11:30am

10/12/2018 I visited the dollar tree on Fairview avenue @ 8:53pm the door was locked so at 8:54pm I knocked on the door to see what was the problem the guy working the register just kept looking up and busting out into laughter at us. and then the lady employee after walking past the door once or twice comes to the door and says yes what you want or something to that effect and I kept saying its not 9 o clock and in this very rude and ghetto voice she starts disrespectfully yelling " ITS 9 O CLOCK HERE, ITS 9 O CLOCK HERE" That was so ugly of her to act like that. needless to say there was a family dollar nearby that we went and made our purchases at was treated with a whole lot more respect! This dollar tree I going to lose a lot of business if they continue to treat customers this way. If I ever visit another dollar tree it wont be this one!

I had an order EC9014395 which was supposed to be shipped and arrive to my destination in Norfolk, Va by Friday, October 12, 2018 and never made it. I called your customer service rep Rhonda who initially took my order and assured me that the items i had purchased would arrive by Friday evening. I originally cancelled the first order due to the fact it wouldn't drive by Friday. Rhonda assured me that it would and proceeded to take my credit card info and I was charged for expedited shipping. The order never arrived on Friday. I had an presentation with UFC that I missed and now Rhonda at customer service is telling me that it is "estimated to arrive now on Monday before 10:15. WTF! If I wanted the shipment to arrive on Monday I would not had paid for expedited shipping or even put in the order. Rhonda knew this and proceed to take my money and put in the order anyway knowing that I wouldn't get it until Monday. How hard is it to ship something from Chesapeake, Va to Norfolk, Va? It doesnt take a week! Now I have missed a major event and still have no product and I am out of $96.00. I see on your disclaimer that you do not offer refunds on purchases of any kind. So what do I do about the shipping I paid for that didn't arrive when you said it would? Is this who you do business Dollar Tree? I will take to Facebook and let the public know about my experience and never buy anything else from your store again.
Your

I have still not got my last paycheck. I was supposed to get today but only a dollar was loaded. That store was unprofessional and too much drama. Employees sleeping with managers. I quit due to racial slurs that were not handled. The back room does not meet code. And the main store manager Fred. Screamed at me and yelled at me in front of customers and told me I was not allowed back in the store I was banned because I quit. But now he's saying I was fired. You guys told us to contact the district manager of where we're at. Nothing has ever been taken care of. At this point I really don't care about any of that I just want my paycheck.