Dollar Tree
Reviews and Complaints

I have visited store located at 2659 Webster Avenue, Bronx, New York. I was shocked to see the deplorable conditions of this Dollar Tree. It is dirty, smelly, garbage on the floor, dark, aisles are in such disarray and there is one aisle where it looks like a hurricane hit ! What A Mess ... this section with books and more is. I have visited a few times, and it is always the same. I'd rather go out of my way, hop on a bus and visit another Dollar Tree than visit this store which is within walking distance in my neighborhood. I brag about Dollar Tree but when asked where is the nearest, I don't refer anyone to this store... it is unacceptable. I am filing this complaint so that Corporate will send an inspector and correct these issues.

Our local store has a little miss - know - it - all for a manager. She still has snot hanging from her nose and enjoys belittling her employees and making them feel like meaningless subordinates. I witnessed her telling a new hire that they were not allowed to use their personal cell phones for any reason, I asked her then why it was ok for herself and other employeesto carry and listen to music on their personal devices. With a smart [censored] attitude she stated because they were "her assistants". If a certain rule applies to one individual, then they need apply to all employees. Not whomever she deems worthy of using their phones. This little girl needs to be put in her place and learn how not to treat others, especially her those whom are older than she, like common trash. Also, ms. Jessica needs to soak english when spoken to. The new hire clearly spoke english and she proceeded to soak in spanish to get... That is so wrong!

Mary is very rude. First encounter a female employee was running a register. She was behind so another employee jumped on another register to help her. Mary yelled at this individual asking her why she's running a register. She said to help her catch up. Mary said well she needs to speed up cuz you got stuff on the floor to do. Another day the phone rang while I was in there. A different female comes over the PA system and tells Jody she has a call. Mary gets on the PA system and says TAKE A MESSAGE SHE'S BUSY real rude for all of bus in the store to hear. Now today I go in Jodys running one register and Mary's chattering with a female at another register with her basket of bagged items. I'm assuming Mary rang her up. I get my stuff go up front the line is longer so I go over to Mary where she's still jabbering with this female whole Jody has 4 to 5 people in line. I asked Mary was she open and she says NO and continues talking I snatch my stuff up and go get in the other line. Once Mary finished her conversation with this lady she stood there and chewed on her candy bar and then went into the office. Mary needs to be courteous to customers as well as her employees. Work together as a team and take care of your customers in a professional and timely manner. Then you work together as a team to get your work done. Please discuss this with Mary.

My 13 yr. old daughter went into your Jamestown, NY location. She was asked where her parents were because your employees stated they didn't have time to babysit her. This is harrassment! I will be taking this further. Your employees are not allowed to approach anyone and state this to any customers. This is unacceptable and terrible customer service. I will be letting all my friends and family know how you treat your customers.

I purchased 9 DVDs, which included a 2 box set. So I purchased/was charged for 9 although I received a total of 10. Of the 10 5 did NOT work. Had I been aware of your "unopened item" policy I would NOT have purchased any. It is unfair to not have this policy posted near the DVDs nor mentioned by the sales clerk @ checkout. After phoning your customer service line and waiting for OVER a half an hour I was informed that complaints must be lodged online. I have been a long time, loyal Dollar Tree customer. I greatly appreciate the majority of the products you offer AND the savings I've received. Your "unopened item" return policy in unfair and unethical. Consumers have a right to know they have no recourse should their purchase be inoperable. Although I'm doubtful for any resolution, I do thank you for your time and consideration.

I had a manager try to pick me up while checking out and she gave me her number on back of my receipt. i texted with her weeks later for her to go psycho and then contacted my parole agent and make a serious alligation about me on some conduct i done in the dollar tree. It was all false. I was locked up for 10 days and lost my apartment job and got kicked out of collage. I email dollar tree with no response.

She's the fastest cashier she's always working she's always smiling always greets customers she's never standing still she works so hard and fast plus all the mangers that y'all have in there now are rude and this one lady we all always wondering how did she even become a manger I have discussed this with plenty of people when we're refuse to get out of Jessica Line because she makes us feel so welcome and no mater how much people be ignorant towards her line she never get frustrated and always keep her smile we will vote for her even if she was running for store manger but any upped position for her we would appreciate it thanks emporia

The Delhi Location! The store has Hazzard issues things are stacked one on another. Can't grab a item with out things falling down. Boxes stacked high risk of falling. The store is a mess no organization anywhere. Items scattered threw out the store. The people who work there are rude and unprofessional. Messy cloths, hair, nails, and pay more attention to their personal phones. Could not answer question being asked . Extremely rude! No offense the older lady gave me extremely dirty looks when items were falling not offering to help she acted like it was all my fault. The African American was rude and ran into me a couple time because I was in her way for her to stock the shelfs. Mexican lady was rude and constantly on her phone. I walked in happy walked out irritated and discussed. So much negativity in the store I don't understand how it is ran.

The dollar tree located in milwaukie Oregon has bare shelves! It is a huge store with very bare shelves and racks but I can see in the back there is plenty of stuff that could be put out...are they under staffed? Please take care of the problem. I know lots of people that complain with me about this! I watch dollar tree hauls on YouTube, and I am sure a lot of your customers do, and I see things come out in other states but have not ever or are very late coming out here. Even though I found out that our warehouse is in california...1 state away..why is there such a problem here, getting our products on the shelves? I have actually noticed this with all the dollar trees in my area. From clackamas, milwaukie and Portland, oregon! It would be appreciated if this could be looked into as I love to shop there but if it doesn't change you will lose me as a customer and many of my friends and family...Thank you. Loyal customer

I visited the land O lakes dollar store I went there after work on 10/09/18. I bought 15 bottles of water in a pack of candy, as I'm waiting line to be checked out I am watching The employee Tara as she is bag up person's items she proceeded to stuff all of his things in one bag and they were falling out all over the place The customers said to Tara the cashier these are going to fall out I need another bag please in with an attitude she said she doesnt have enough bags and that is why she packed his things all in one bag, TARA reluctantly put the customer stuff in 2 bags... Now it's my turn I look at where the bags are hanging she only had 3 bags, so she rang my stuff up and the Proceeded to put 4 liter bottle in one bag I told her I cant not carry all of that at one time because I have Lymphedema on my left side from a recent surgery, Then she stated to me while she does not have any more bags I actually I asked her if they were no more bags anywhere in the store she told me NO.Tara Did not even attempt to look anywhere she did not look at any of the other registers to see if they had bags she didn't even apologize for not having any bags and she did not even help me put the 15 bottles in my cart she just acted so nonchalant and she did not care... there was a line of at least 3 people behind me...So I gathered my stuff put them in the cart and as I'm walking out the store the person ringing on the next register yos out yes we had bags here over there in that Box and that even made me more of set because they had bags she did not take the initiative to go and look and I believe the other person on the register was a manager... So now I had to take these bottles to the 3rd floor of an apartment to an elderly persons so of course I had no help with that.I have worked in retail for more then 15yrs and management for 6.. One of two things happened there poor training or poor management, but now I see it was poor training... I have enclosed a picture of my receipt a picture of the bottles laying freely in my trunk and a picture of my arm in lymphedema compression sleeve and you can see that it is swollen.. Thank you for your time hope this problem will be rectified as I will not be going store again..

Hi I went to the dollar Tree In Hartford CT on Flatbush Avenue on Sunday the 7th and I could not find a shopping cart nor a carriage, As I'm walking I realized that I'm not the only shopper that is holding mega items in my arms. Items are dropping out of our arms and falling to the floor, as I reach the register I had this young man in front of me and he had so much stuff that he had to keep going back and forth in and out the line to get his things, as we get get closer to the register we see 20 caring carts on the side with put back items in them and two carts one did not belong to your store. I'm complaining about this because I did not have a good shopping experience at this Dollar Tree, and I could not get everything that i needed. This store needs more shopping carts and carriages please

I'm making slime with my daughter and I sent my boyfriend out to get some glue. He went to dollar tree and he got the wrong glue so I sent him back. They told him they can't take it back when I know for sure they can. I have returned some watch batteries that I got that was the wrong size. This dollar tree is at the pecadar plaza in newark, de. I'm highly upset with this store and I will not be returning. Over glue so thanks alot.

Today I visited a dollar tree store at 2060 westchester avenue in Bronx NY, and it happened to have a bad smell, with garbage on the floor. The nasty floors seemed to haven't been cleaned in long time, and there were over stocked boxes blocking aisles and other areas of the store which seemed to be a fire hazard. I made management member aware of the horrendous conditions at her store and contrasted it to the conditions of the store at westchester square in Bronx NY and she sarcastically suggested I shop at westchester square, in stead of being constructive with her response. It seems as if she did not care much for her store. The employee I spoke too was an African american female who wore long braids and held a management position. personally speaking I would suggest someone visit the store to analyse the conditions as well as possibly providing some kind of training on customer service and work etiquette. That way your customers will be satisfied and you will avoid losing business.

The designs are cute but it's so small. I feel like it's only for men or with women with really short hair. I look like I'm wearing a child's shower cap. I bought another one and it was the same size as well. Tying my hair up isn't working and actually raises the cap up a bit when it's already too short. Please adjust length on a manikin Head or whatever is best.

Good evening, I am filing a complaint regarding your customer service at the Dollar Tree located on Central Ave in the city of Chino, California. I was shopping today October 8 at around 7 p.m. and my daughter was playing with a ball in the store. One of your employees yelled to her no playing in the store. My daughter stopped but the employee kept making comments to another employee. As I was looking at stickers in the aisle on the opposite side, I heard her say something about playing in the store. She came back to the aisle where I was with my daughter and accused me of dropping some stickers on the floor and one of your toy flutes. When I questioned her if she had seen me dropped the stickers she said I heard them fall (very rude and in a loud tone). I said then you did not see me so do not accuse me of something you did not witness. She rudely whispered something. As I was asking to talk to a manager, the manager immediately said she was going to believe her employee and did not ask me to explain. She raised her hand at my face as if saying she was not going to listen to me. As a manager she did not handle the situation correctly did not bother to apologize and handled the situation very unprofessionally. She could of taken me to the side but instead chose to raise her voice at me in front of other customers. I have never encountered such a rude employee and manager at this store. What got me more upset was how the situation was handled. I have pictures of both of your employees because I felt if needed I would be able to send them to you.
Thank you in advance to your prompt attention to this matter.
Mayra

Miss Ena has really stood out to me on both trips to this location. On both occasions i was greated with a warm "welcome to dollar tree", was brought a hand basket when she saw i had my hands full of items, while at her register she asked "did you find everything you needed today?", she suggested items and upsold me on an item near the register, and even told me she hoped to see me again and to enjoy the rest of the evening. Such a sweetheart. But what i was not pleased with was when she requested back up, the manager (heavy set white woman with glasses) complained, had an attitude and was sitting on a crate on her phone not working! When she finally opened she only wanted the next person and only rang up one. She told others "she'll get you on two, im not open" she complained to another customer that she is overworked and that she's the best and fastest manager. She is lazy and is overall rude. I suggest a job that doesn't involve human interaction next time. You deprecate the company's reputation.

Associate "Lisa" became verbally abusive to two customers this evening around 7pm EST. Part of her outrage is recorded by cell phone. The Chatham County Police was called in response to this escalation against the customers, who both where paying customers with young children. The assistant manager "Christine" was present and laughing, which escalated the stress and anxiety of the customers and thus encouraged Lisa to have the confidence to become more verbally abusive. When a customer requested the name of the store manager, both the assistant manager and associate refuse to prices the store managers name. Deputy Hensen of the Chatham County Sherrif (patrol car #243) responded to the call of the customers for support. Only after arrival if the Sherrif was the store managers name was able to be obtained. We were informed that the store managers name is "Jenny".
Obviously this isn't the only issue at this location. I have attached 2 photos of othe customer concerns. The video was taken by my wife, who called me in when "Lisa" became verbally abusive against her in the presence of my 7 year old daughter and another mother.

Need to stock items, especially perishable ones. The aisles are filled with boxes. Difficult to pass through and unsafe. Store is untidy and appears to be unclean. Short staffed. Workers are nice enough but they don't even have time to ask customers if they've found everything they need. This store requires more support and supervision. Unfortunately I have to go to the Dollar Tree on 120th & Third Avenue which is definitely out of the way. Please make some positive changes. The holidays are upon us. It's getting cold soon. Please, investigation in order.

Sacramento ca 95828 dollar tree at stockton blvd & 65th expr after 24 years i'm pulling my business due to overbearing rude security out front of store. Kiss my [censored]ing money goodbye and you should probably tell that [censored] punjab retard to keep up the good work and you might be able to loose another twenty or thirty regular customers over the next couple months. I'm really getting tired of greasy [censored]ing indian people acting like they're something special. Most of them just seem to be no class having liars! But that's a side note, this [censored] has no business in a uniform dealing with the public period in any way shape or form. Good day to you.
Ron bongarts

Hi,
My order details are as follows.

Order# : EC7255745
Ordered on September 30

I received an email that my order is ready to pick up in store and asked me to pick it up by October 14.
I went to the store today and the store manager told me that they don't have my package yet.

I would like to understand why my package was not available in the store though I got an email from dollar store. I just spend my weekend going back and forth to the store which was a absolute waste of time. This is totally disappointing and I wouldn't recommend dollar store service to any one.